Windows Vista not recognising my 5th Gen 30gb iPod

I recently lost my USB lead for my iPod and purchased one from eBay which was for a 5th generation iPod or iPhone... When I plugged in my iPod with this cable, a message box popped up to say that my "USB Device Not Recognised" and that it had malfunctioned. I have tried both my USB ports, resetting the iPod, updating the iTunes software, checking that the USB power is on, updating drivers.
The iPod is charging when plugged into the laptop.
Is there anything else I can try before trying to find another new cable?!

I would just hurry and get a new cable, but start with these articles and see if that gets you anywhere...
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
http://docs.info.apple.com/article.html?artnum=305136
iTunes for Windows: iTunes 7 doesn't recognize iPod
http://docs.info.apple.com/article.html?artnum=304434
iPod missing in "My Computer" or in iTunes for Windows
http://docs.info.apple.com/article.html?artnum=61711
Also you might try forcing the iPod into disk mode first, then connecting it to your computer and see if that makes it show up in iTunes...
Putting iPod into Disk Mode
http://docs.info.apple.com/article.html?artnum=93651
Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear
http://support.apple.com/kb/TS1493
Cheers,
Patrick

Similar Messages

Is it possible to download Audiobooks to a 5th gen 30GB ipod?

Would like to download audiobooks on my iMac to my 5th gen 30GB ipod for travel purposes. There is no Audiobooks tab for this during updates. Appears it's not possible. Anyone have a solution?

Never Mind! This situation resolved itself. After you have an audiobook downloaded and residing in iTunes a "Book" tab appears during update for both the iPhone and iPod. Then you can download it to either or both, devices. I asked the question prematurely before the audiobook was residing in iTunes and there was no book tab in either mobile device.
Problem solved!

HT1923 windows Vista not recognising Ipod classic. after setting laptop back to factory settings everything working fine except this

My Ipod classic is not being recognised by windows Vista (device not recognised in device manager) and therefore I can only buy from Itunes but unable to sync etc
I had to set laptop back to factory settings. everything else working perfectly except this. Have tried changing usb but still device not recognised!!!!
Any help would be appreciated???
going quietly insane..

Hello Sparkysun,
Thanks for using Apple Support Communities.
From your post, the issue appears to be indicative of a hardware issue. The support link below explains your service options:
Apple - Support - Service Answer Center
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipod
Take care,
Alex H.

Windows Vista not recognising Ipod nano

Hi there can anyone help me PLEASE.
I have just purchased a new laptop (Advent). Its O/S is windows vista.
The problem Im having is that I have installed iTunes and and all other downloads but when I plug in my ipod nano (3Generation 8GB) I get a pop up messages saying. Install device driver software. I dont have a disk and I cant find where to get the driver from. I have tried uninstalling and reinstalling iTunes (it is the latest version Im using)and nothing seems to work.
Please can anyone help me.
Many thanks
Miss DMP xxxx

I would just hurry and get a new cable, but start with these articles and see if that gets you anywhere...
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
http://docs.info.apple.com/article.html?artnum=305136
iTunes for Windows: iTunes 7 doesn't recognize iPod
http://docs.info.apple.com/article.html?artnum=304434
iPod missing in "My Computer" or in iTunes for Windows
http://docs.info.apple.com/article.html?artnum=61711
Also you might try forcing the iPod into disk mode first, then connecting it to your computer and see if that makes it show up in iTunes...
Putting iPod into Disk Mode
http://docs.info.apple.com/article.html?artnum=93651
Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear
http://support.apple.com/kb/TS1493
Cheers,
Patrick

Itunes and windows do not recognise any of my devices(iPod nano, iphone. 3G) yet they still charge from the PC?

My iPhone 3GS does not appear on the source list or in windows so I cannot sync it to my itunes. However the device is charging and the cable used works well as I often use it to charge all of my devices. I have tried this on multiple computers and it does not work on either which suggests to me it is a problem due to my itunes account settings or something. How can I make my device recognised? I have read and tried the steps from apple support.

Hi there Fifahelp,
It sounds like you have already tried a few things, but you may still find the troubleshooting steps in the article below helpful. Please be sure to perform each step in order before moving on to the next. If you experience any errors, please reply with the error and which step it occurred on and I may be able to point you in a better direction.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
Hope that helps,
-Griff W.

5th gen 30gb ipod

About two years ago my ipod was acting weird, so I just put in a drawer so I could fix it later. The center button wasn't working so I took it apart and fixed that problem. Itunes doesn't recognize it and the ipod says it has no songs on it but says it is at full capacity. Does anyone know anything about this?

Your iPod filesystem is corrupted, so you need to fix the file system.
in My Computer or WinExplorer
Right Click your iPod ->Properties->Tools->Checknow
Tick both Auto fix and scan
Click OK
It may take some time for Windows to fix your filesystem. (about 2 hours)
If the above doesn't work, do a Disk Diagnostic, as posted by tt2
https://discussions.apple.com/message/17776595#17776595
This wont fix your problem, but tell you, the state of your hardisk health.
Good Luck!

IPod is charging and recognised by windows, but not recognised by iTunes.

There was an error message but stupidly I did not read it, and it won't come up again. I've tried restarting my laptop, re-installing iTunes, restarting my iPod and all sorts.
The reason (I think) it stopped working was because I was trying to copy music from my iPod to my iTunes, and windows was not recognising it, so a friend suggested deleting and re installing the driver, which was successful. But when I then went on to iTunes, it came up with the error message saying something about the iPod no longer working with iTunes or something, and now won't recognise the iPod no matter what I seem to try.
Is there anything I can do without deleting all the music and resetting the iPod? Because the whole reason I was trying to do this was to back up the music so I could update to ios 5.1 or whatever it is, without losing all my music which I don't have on iTunes as it's a new laptop.
Thank you.
Ben x

Try here:
iOS: Device not recognized in iTunes for Windows
I would start with:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
or
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
It will not delete your library.

Windows Vista not recognizing my new 160GB ipod classic

I'm having a terrible time getting Windows Vista or itunes to recognize my 160GB ipod classic (ipod software version 1.0.3 PC). I've spent the last two days going through the 5 Rs (4 or 5 times, now)... updated all the USB drivers... reassigned my slave drive letter to make sure there's no conflict... nothing is working.
The ipod is seen in the Device Manager as an "unknown device", but that's it.
The "USB Mass Storage Device" and "Apple ipod Controller" are listed under the "Universal Serial Bus Controllers" and all drivers are up to date.
When I try to update and install the driver for the "unknown device", it automaticly searches windows and the internet, but finds nothing. When I point it towards my C:\Windows\System32 folder (as suggested elsewhere) it locates a driver... but encounters an "unknown error" when installing.
Absolutely nothing works! I'm not new to itunes, ipods or working with Windows Vista. This is terribly frustrating as I now have a $350 paperweight! Ironiclly, I just sold and sent off my 5g 60GB (WORKING!) ipod, too!
Ugggggghhhhhhhh!!!
Please, please, please help!

Update: (Not that anything is fixed yet)
Deleting infcache1 (as suggested elsewhere) had no effect... nor did moving around the usbappl.inf files forom the file repository as described here: http://teknobabble.wordpress.com/200...er-a-solution/
Vista just keeps asking for a driver and when I point it towards one... runs into an error when intalling. The hotfix provided adressing this exact issue (http://support.microsoft.com/kb/940199) hasn't worked nad I get an error saying "This update doesn't apply to your system". O Rly!?! Hmmmm... Windows Vista 32... exact same error when mounting my ipod. Sure SOUNDS like it SHOULD!
Tried this fix: http://support.microsoft.com/kb/925196/en-us but actually found the CD/DVD upper and lower filters in a different key: HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}. Still no joy, though. Starting itunes just gives an error message saying it requires the registry entry to burn CD's and asks that I re-install itunes. Attempts to connect prior to reinstalling (since it still runs) have no effect.
Tried restarting itues service http://docs.info.apple.com/article.html?artnum=307078 but it just hangs. Reinstalling and restarting has no effect.
It just kills me that I can see the ipod connected in the Device Manager ("unknown device") and in Computer Management/Storage/Disc Management ("Rmovable Disc 1" with 148 GB).
So frustrating. This is the first problem I've run into with Vista that has stumped me for more than 24-hours and has really got me feeling stupid.

IPod Nano: Error Message "The USB device has malfunctioned and Windows does not recognise it"

Hi everyone, I just received 2 brand new iPod Nanos for my kids for Christmas, thought I'd be smart and sync them both now before wrapping them so I don't have to be messing around with them on the day. One synced without a problem, then using the same cable, same computer, same USB port, the 2nd one came up with "The USB device has malfunctioned and Windows does not recognise it" I've tried restarting my computer, unplugging and reinserting the USB. Is there anthing else I can try before returning it? Thanking you for any help.

I have solved my problem, I ended up ringing Apple and got an awesome lady who told me to reset it by pressing the sleep button and menu button together for about 10 seconds and once it actually turned on for the first time the computer then recognised it, so it's all good, :-) Thank you lovely lady!

HT1386 I have an older iPod (5th gen, 30GB+video). My computer crashed and itunes was no loner accessible on it. On my new computer, how do I transfer the music from my iPod to the library in iTunes that is on my new computer?

I have an older iPod (5th gen, 30GB+video) that I had connected to my computer with iTunes. That computer crashed and the only place my music is stored is on my iPod. How do I move that music to the iTunes program (version 8) on my new computer. When I connect my iPod to my new computer the music shows up in my iPod's music directory but I can't move it to the library.

- iTunes purchases by maybe
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
- For other music you need a third-party program like one of those discussed here:
newer copy
BTW, this is the iPod touch forum.

My computer has had a new operating system put on Windows 7 but I did not de-authorise my old computer which was Windows Vista and now I cannot sync my Ipod Classic as it keeps saying I have exceeded my maximum of 5 computers being authorised.

My computer has had a new operating system put on (Windows 7) but I did not de-authorise my old computer which was Windows Vista and now I cannot sync my Ipod Classic as it keeps saying I have exceeded my maximum of 5 computers being authororized. I tried doing this via my account in the Itunes Store but it still won't allow me to do this. Can anyone help?

Contact Apple customer support, they can reset your authorizations.
http://www.apple.com/contact

Windows vista not recognizing airport extreme

So I've set up the AirPort Extreme and have created a wireless network to access the internet from my windows vista pc, mac and other apple products (iPod touch, iPad, etc.) and need a little help:
1 - I have the ethernet cable connected from the AirPort Extreme to my pc. I am able to access the internet, but am not able to see the AirPort Extreme on my pc.
2 - My mac is connected to the AirPort Extreme wirelessly, however, I'm not able to see the AirPort Extreme Utility on the mac.
3 - I'd like to set up a file-sharing network between my pc and my mac. What is the best way to do this through the AirPort Extreme?
4 - I've also purchased Apple TV that I will be hooking up to my television to then be able to play home videos that currently reside on both the pc and the mac. Any tips in setting this up?
I'm not the most mac or tech savvy. Any help would be greatly appreciated.
Thanks.

1 - I have the ethernet cable connected from the AirPort Extreme to my pc. I am able to access the internet, but am not able to see the AirPort Extreme on my pc.
To access the AirPort Extreme you would need to use AirPort Utility for Windows. For Windows Vista, you need to use version 5.5.3 of this utility.
2 - My mac is connected to the AirPort Extreme wirelessly, however, I'm not able to see the AirPort Extreme Utility on the mac.
The AirPort Utility is located in the \Applications\Utilities folder on your Mac.
3 - I'd like to set up a file-sharing network between my pc and my mac. What is the best way to do this through the AirPort Extreme?
Regardless of router manufacturer you would configure both the PC and the Mac for file sharing. For the Mac, check out the following Apple Support article. You may also find this Macworld article helpful. Although it was written for Windows XP, it should work just as well for Vista.
4 - I've also purchased Apple TV that I will be hooking up to my television to then be able to play home videos that currently reside on both the pc and the mac. Any tips in setting this up?
The Apple TV works best when streaming from the Internet. However, it does support some streaming from a local network device. Primarily you would stream from iTunes.
As far as set up, the Apple TV is relatively simple. Basically just plug it into power and connect it to your TV using an HDMI cable. The Apple TV is a minicomputer with built-in network connectivity (both wired and wireless). You configure the Apple TV through its menu interface that will be displayed on your TV set.

Windows vista not recognizing my iphone4s when i open itunes, keep getting trust / dont trust message on phone and always press trust. Not sure why it's started doing it. Can not synch iphone at all or add new music....aaahhh

windows vista not recognizing my iphone4s when i open itunes, keep getting trust / dont trust message on phone and always press trust. Not sure why it's started doing it. Can not synch iphone at all or add new music....as itunes does not pick up the phone I have connected anymore. My ipod synchs fine still and thats over 6 years old!

Hi rubicon7,
Welcome to the Support Communities!
The article below may be able to help you with this.
Click on the link to see more details and screenshots.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
If the issue is not resolved, you may need to uninstall iTunes and all of it's components, and reinstall the latest version as explained in this article:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
I hope this information helps ....
Have a great day!
- Judy

Windows does not recognise my phone

I get this message when I connect my phone to all computerr,
the last USB device connected has malfuntioned and windows does not recognise it??

Hello,
Check out these steps from Apple: http://support.apple.com/kb/TS1538
This should help!
Regards,
Jake

Error code 43 with message 'one of the USB device attached to this computer has malfunctioned, and Windows does not recognise it'.

i have suddenly got this message 'one of the USB device attached to this computer has malfunctioned, and Windows does not recognise it'. it says error code 43. the usb drives (2 in no.) have stopped working as in they dont recognise the external hard drive
or pen drive. I have a HP pavilion dv4 series notebook. the usb drives were working fine - however suddenly yesterday this strange message cropped up. life has taken a drastic turn! please help.
in device status is says: Windows has stopped this device because it has reported problems. (Code 43)
location: Port_#0002.Hub_#0005
driver provider: microsoft
date of driver: 21-06-2006
driver version: 6.1.7600.16385
HELP!!!!!!!!!!!

Hi ameet2005,
Please check if the following suggestions help:
First, please disconnect all USB devices and then perform the following steps:
1. Click "Start" button, type “devmgmt.msc” (without quotation marks) in the “Search” bar and press "Enter". Click “Continue”
if necessary.
2. In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the Host Controller, click "Uninstall" and click "OK".
3. Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".
Then, restart your computer and Windows 7 will reinstall all USB controllers automatically.
If the issue persists, please check if it can be resolved by running
System File Checker.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

Windows Vista not recognising my 5th Gen 30gb iPod

Similar Messages

Maybe you are looking for