Windows Vista & Palm Centro 690 not talking to each other

After my other phone went through the wash machine I changed to a this Palm unit.  Activated it, came home and installed the sync software, worked fine.  Couple of days later tried to sync again, no such luck.  I have been working off and on for a couple of weeks trying to get it to work again!!!  I have talked to the local Verizon office, they suggested I talk to tech support.  Called them, spent over an hour on the phone with them uninstalling the software, again, download the new software, again, still nothing, did a reset and a format and again nothing.  Have been using the Palm as a regular phone and it is fine.  I have been unable to figure out what to do.  I even talked to Hp tech support, not their problem!!! talk to the palm people.  So here I am, I have looked through your forms but was unable to locate anything that is related to the Centro and Vista.  I am almost willing to try anything that seems reasonable.
Post relates to: Centro (Verizon)
This question was solved.
View Solution.

From the bottom up.
Palmdestop 6.2, on a 32bit HP Pavillion a1740n, When I plug the usb cable into the phone I hear a "dull thud" like and error, then it just repeats it self. I was able to find this information the other evening:
Problem Event Name: - PnP Driver Not Found
Architecture: - x86
Hardware ID: - USB\VID_0830&PID_0061&REV_0200
OS Version: - 6.0.6001.2.10.768.3
Locale ID: - 1033
Hopefully this means something to you, as it doesn't to me.  Additionally last night I was trying to install new drivers through device manager from the CD, but the machine reported that what I have is current, as well as the dialogue boxes go by so fast that it is next to impossible to do anything, such as change the path.
Thanks, for your response and I hope you come up with a solution.
KZ
Post relates to: Centro (Verizon)

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