Windows Vista recovery disk

I want to order a recovery disk for my laptop, however when i give them the computer's serial number and part number they tell me to select which disk i would like to purchase but the only option they give me is one with 64bit however my computer is running vista 32bit would i still be able to restore my computer or do i need the 32bit? If so what can i do to order it because this is my only option: SW Media - DVD-Satellite-L300-Win Vista 64bit Home Premium-EN as you can see it has 64bit.
Any help will be greatly appreciated.
This is my serial number: 89577426Q
And Part number: PSLB8U-14F025

Hi Chicharito,
I've forwarded the problem info to the people who manage the recovery media database so that it can be corrected. Meanwhile, if you send me a Private Message with your daytime phone number I will also send that to Customer Service and request that they contact you.
In case you weren't aware of this option, if your laptop is currently operating normally you should be able to restore the original hard disk image by first shutting down Windows and then holding down the zero ('0') key while the system boots up. You should also be able to run the Toshiba Recovery Disc Creator program to burn your own set of recovery media onto blank discs.
Of course, you should also be able to order the correct recovery media so do send me a Private Message with the requested info if you'd like to continue down that path. To access Private Messages, click on the small envelope icon in the upper right area of this and most forum pages. From there, click the 'Compose New Message' tab and enter "jim" in the 'Send To' field.
Jim

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Hi Mario-L,
I manually downlaod the update KB3035034 and tried to install in my preview build 9926, it shows The update is not applicable to your computer". Actually, what shows in my system when I check for updates, it detects update Kb 3037975
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http://support.microsoft.com/kb/3021953
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Personally, I have no idea on this issue currently, please submit a report via Windows Feedback App
Yolanda Zhu
TechNet Community Support

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sijyb00 wrote:
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Hi
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Thk, for answer.
Well yes, it was vista installed on toshiba when I buy it, but I formated whole hdd, and reinstal win 2008 server(I`m not vista user :) ), and I did not create recover vista disk,
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Hi,
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After the reinstallation, it shows these 2 hard drives separately..
As the spec above shows, that model has a single physical hard drive. What you are seeing are partitions in that drive. This Toshiba article explains what they are for.
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sijyb00 wrote:
See, the the thing is, I DID make the recovery cd... but it isn't working. From my understanding, the cd uses the information from the recovery partition to restore Windows? Correct me if I'm wrong. Every time I boot up the cd it detects no OS and when I click continue, it begins the installation and immediately says Installation cancelled, missing files, something like C:\win.int is missing.
So the recovery cd is not working. I called Toshiba and from what I could understand from the horrible english, was that they would charge me for another recovery cd... which I don't need, because I have one. Or send in my laptop for "repair." They said it was my hard drive. Which is complete bull**bleep**, when windows failed I ran a linux os on it perfectly fine, so it is not my hard drive.
Anyone have any ideas on how I can fix this? I have a product key for vista which I PAID for when I bought the laptop... I don't think it's fair to have to buy it over again for $100-200
No, the recovery disks don't rely on anything on the hard drive. From what you say, either you are not booting from the optical drive, or the disks indeed are faulty.
The last I knew, replacement disks were $25. See the sticky at the top of the General Discussion topic for details.
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Hlk,
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Contact HP – USA - Phone Assistance
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Click the Kudos Star!
It is a great “Thank You” to the HP Experts who are here to help!
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Hey Guys,
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Hi,
If you have the facility in the bios to run a check on the Hard Drive, I would do this first as the error you mention would indicate a problem with the HDD itself.
If the HDD test passes, you could try the following.
This process will allow you to make a Vista Repair Disc. This is not an installation disc but will allow you to use the Vista Recovery Console that is available on retail versions of Vista.
Download the file on the link below. Make sure you download the correct version.
Vista 32 bit
Vista 64 bit
This is a zipped file. If you don't have an extraction utility installed, download and install 7-Zip, when installed, right click the zipped folder, select Extract Files and then click Ok. You should now see another folder containing the ISO file.
You will need software to burn the ISO to a CD. If you don't have this type on software installed, download and install ImgBurn and use this to burn the ISO to a CD.
Once you have created the Vista Repair Disc, follow the guide on the link below to see if this will repair your installation.
http://www.bleepingcomputer.com/tutorials/tutorial148.html#
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Windows Vista recovery disk

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