Windows Vista User upgraded to iTunes 7.7 and now MPEG-4 videos won't play

I'm a windows vista user, and I just updated to iTunes 7.7 with Quicktime.
Prior to the update all my videos & related codecs files worked just fine(e.g., MPEG-4 and H.264 codecs).
However, since the Quicktime & iTunes 7.7 update, now only videos coded as H.264 will play correctly and MPEG-4 video files only have sound but no video picture.
Any suggested on how to fix this issue is greatly appreciated.
Windows Vista

This issue has since been resolved

Similar Messages

  • Upgraded to itunes 11.4 and now when i connect my iphone 4s..itunes crash!!!!

    upgraded to itunes 11.4 and now when i connect my iphone 4s..itunes crash!!!!when the iPhone is disconnected iTunes is working properly....
    please help me!!!

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Step 1
    For this step, the title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen.
    In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if iTunes crashed, you would enter "iTunes" (without the quotes.)
    Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    ☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    ☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
    Step 2
    In the Console window, select
              DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
    (not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
    I know the report is long, maybe several hundred lines. Please post all of it anyway.
    If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
    Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

  • I upgraded to iTunes 10.5 and now I can't back up iTunes library to disc.  In previous versions it was in file library backup to disc.  In iTunes 10.5 that is gone!

    I upgraded to iTunes 10.5 and now I can't back up iTunes library to disc.  In previous versions it was in file>library>backup to disc.  In iTunes 10.5 that is gone!

    Some of us have our enture itunes library backed up on CD/DVD - what a waste of time and effort as now presumably you can't use these discs to restore itunes on a new computer! WHY NOT APPLE?
    Very unimpressed with itunes 10.5/ios5 - wifi tracking apps have been removed from the store (and won't function in ios5), it's impossible to sync photos (I have spent a whole day trying to sync my iphone 3GS with itines 10.5) to no avail and now, no CD backup facility.
    I have never had problems with apple before - I was thinking of upgrading my whole system from PC to Mac but now I am doubtful - if this is typical of apple software, I will stay with windows!

  • Just upgraded to iTunes 10.6 and now it says it does not support Quicktime

    Just upgraded to iTunes 10.6 and now it says it does not support Quicktime.  Not much more to add.  It's a MacPro running Lion.

    warren.b.paul wrote:
    So, I have managed to fix the problem.
    I found that the upgrade had replaced my library files with empty ones.
    So I restored the backup I made of them before the upgrade and
    now all my media is back.
    Great..
    For those who run across this therad and haven't taken the effort to make a backup here is another approach that should work.
    Empty/corrupt library after upgrade/crash
    Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
    See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
    When you get it all working make a backup!
    tt2

  • I upgraded to 10.9.2 and now my Canon MX870 won't print.  Their driver site only listed drivers for 10.6.  How do I make this work?

    I upgraded to 10.9.2 and now my Canon MX870 won't print.  Their driver site only listed drivers for 10.6.  How do I make this work?

    I just looked at the Canon site and it has Mavericks drivers.
    http://www.usa.canon.com/cusa/macosx_lion/multifunction_printers/pixma_mx_series /pixma_mx870?selectedName=DriversAndSoftware

  • HT2486 I just upgraded to 10.6.3 and now my address book won't work (4.1.2) how to I upgrade it?

    I just upgraded to 10.6.3 and now my address book won't work (4.1.2) how to I upgrade it?

    Software Update (under the Apple menu).
    Current Snow Leopard version is 10.6.8.

  • Upgrading to iTunes 7.6 and now can't burn any playlists

    Hi:
    I've finally upgraded to iTunes 7.6 and it now won't let me burn any playlists. When I try, it asks me to insert a blank disc, which I do, it then says checking media and then nothing. I've rebooted, uninstalled, reinstalled and still the same issue. Before I upgraded I had no problem burning a cd, plus after upgrading, I've tried to burn other things off of my computer and that all still works. Any suggestions?

    Having the same frustrating problem and have spent hours tryinhg to figure out. E-mail to iTunes support was pretty much useless and they finally advised me to contact an Apple Service Technician. If you find out, please post or let me know [email protected] Staples said for $40 they could fix. Hate to pay it. Thanks.

  • I upgraded to ITunes 7.3 and now I can't get it to open

    I just upgraded to the latest version of ITunes for windows 7.3 and when I open ITunes it say's updating ITunes Library and appears to get about halfway through when it stops working. I just get a message that says ITunes has stopped working and needs to shut down.
    I've looked though this forum for similar problems and didn't find any. Can anyone help?

    +when I open ITunes it say's updating ITunes Library and appears to get about halfway through when it stops working. I just get a message that says ITunes has stopped working and needs to shut down.+
    That sounds like the library update may be choking on a content file or files. Tracking down which file or files is causing the grief can be a trial, but the "Check for content files with issues" section from the following document may be of some assistance:
    iTunes for Windows Vista: Troubleshooting unexpected quits, freezes, or launch issues

  • Upgraded to itunes 11.4 and now it crashes on every sync

    I upgraded to itunes 11.4 (Win 7 64Bit), now every time I try to sync my iphone itunes crashes when syncing apps. Before it comes to syncing the apps everythings works fine. Calendar, contacts etc are being synced. I already de- and reinstalled everything as stated here but no luck. Only thing that happened is that now I don't have ANY apps on my phone. It's totally blank, except the original apps like mail etc. I also reinstalled the Microsoft C++ redistributable as advised in other posts. Nothing seems to work.
    The reported Error is
    Problemsignatur:
      Problemereignisname:    BEX
      Anwendungsname:    iTunes.exe
      Anwendungsversion:    11.4.0.18
      Anwendungszeitstempel:    54045c47
      Fehlermodulname:    MSVCR100.dll
      Fehlermodulversion:    10.0.40219.325
      Fehlermodulzeitstempel:    4df2be1e
      Ausnahmeoffset:    0008af3e
      Ausnahmecode:    c0000417
      Ausnahmedaten:    00000000
      Betriebsystemversion:    6.1.7601.2.1.0.256.48
      Gebietsschema-ID:    1031
      Zusatzinformation 1:    29a8
      Zusatzinformation 2:    29a844166161a82629a768ba0d62c179
      Zusatzinformation 3:    0111
      Zusatzinformation 4:    0111d713571668ef9ce518da63405751
    Does anyone know how ti fix this?

    Sorry, but this is NOT an acceptable solution.
    It should not matter to Apple where we store the iTunes library file.  This should be controlled (and is a preference configuration) by the preference settings.  That is what preferences are for after all.
    The fact that they seem (based on the post by Tom) to have assumed that it is on the c:\ drive is purely sloppy and stupid thinking.
    Apple in my experience ignores the reality of the Windows world and where network or external drives are common.
    Poor coding on Apples part does not excuse this sort of error.
    I work in IT and if a developer under my control made this sort of fundamental error, they would probably be dismissed for stupidity.
    Apple needs to fix this with a proper configurable solution NOW

  • Upgraded to iTune 7.5 and now I cannot sync!

    I upgraded to iTune 7.5.020 and now my iPod will not sync, in fact it will not even recognise that I have an iPod attached to my PC!
    I have rebooted my computer and my iPod, but iTunes simply refuses to acknowledge that there is a iPod attached. The iPod, however, shows the 'Do not disconnect' logo indefinitely while attached.
    I'm using Windows XP Home edition, w/SP2 on a Dell, and (as I said earlier) with the previous version of iTunes it all worked.
    What now?

    first to make you're itunes recognized ipod follow this article: http://www.apple.com/support/ipod/five_rs/
    - then once the computer recognize your ipod
    - uninstall itunes and quicktime, reinstall itunes
    - update the software of your iPod on the summary section
    - restore
    - hope this works
    - it worked for me

  • Upgraded to iTunes 10.5 and now iPad will not back up

    I upgraded to itunes 10.5 so I could install iOS5 on my iPad.  The upgrade to iTunes 10.5 went fine but now itunes doesn't recognize my iPad and getting lots of different error messages on why it can't back up......i've tried to reboot my pc which runs XP, hard boot of iPad, started the Mobile Service Device and nothing seems to fix the problem.   Anybody have this experience and able to fix?   I notice I have several apps to update on my iPad as well and it won't do so as it says they are not compatible.   Not sure if this is related.   

    Some of us have our enture itunes library backed up on CD/DVD - what a waste of time and effort as now presumably you can't use these discs to restore itunes on a new computer! WHY NOT APPLE?
    Very unimpressed with itunes 10.5/ios5 - wifi tracking apps have been removed from the store (and won't function in ios5), it's impossible to sync photos (I have spent a whole day trying to sync my iphone 3GS with itines 10.5) to no avail and now, no CD backup facility.
    I have never had problems with apple before - I was thinking of upgrading my whole system from PC to Mac but now I am doubtful - if this is typical of apple software, I will stay with windows!

  • I upgraded to iTunes 10.5, and now when I plug in my iPhone 3gs i get the Beach Ball of Eternal Sadness. I have to Force Quit the app, and I cannot sync my iPhone. This also means I cannot upgrade to the new iOS5.

    My OS is current and up to date. No problems there.... Intel based iMac, relatively new....
    But since i did the upgrade to iTunes 10.5 i cannot sync my iPhone. It's a 3gs. Oddly - my wifes iPhone will load and sync (it is a first gen iPhone, btw).
    Neither device is, or evr has been jailbroken. mY iPhone was syncing perfectly until the upgrade to 10.5.

    Had the same thing happen to me when I tried syncing my iPhone this a.m. - talked to Apple 7 hours ago and evidently there's an "issue" with the iTunes server. The Apple adviser told me to try syncing in an hour. Well, rather than do that, I've continued to check Twitter, searching on "itunes sync" or "itunes server" - seems the problem's still going on.
    I'm going to wait it out til tomorrow. Or whenever.
    The REASON I was synching is that ever since the iOS 5 "upgrade" photos that were in albums synced from iPhoto had disappeared. Not all the photos, just all the photos in some albums. Weird.
    Too many bugs in iOS 5 (syncing, Bluetooth connectivity, etc.). They should have waited til it was right before releasing it.

  • I upgraded to iTunes 10.5 and now want to revert to an earlier version.

    No that I "upgraded"  to iTunes 10.5 I can no longer import CDs.  The OS (10.6.8) mounts the CDs as Audio CD, but iTunes will not show it as mounted or import the music.  I tried importing on another computer, putting the music on an USB device, but can not import from that either.
    I want to revert to an older version of iTunes that works.  How can I do that?
    Thanks in advance,
    Nancy

    Software Update is probably checking items in your receipts folder and finding 10.5 listed there.
    Can you delete receipts in OSX Library? - http://discussions.apple.com/thread.jspa?threadID=2753899
    I don't think you will step up incrementally to where you want to be.  Software update will also look at Apple's server and ask it what the latest version of iTunes is that will run on your computer and probably take you straight to 10.5.  Unless somebody else knows where it might be hidden I don't think there is a version of 10.4 to be had unless somebody archived it the way I tend to (but I didn't bother since I haven't upgraded since 7.5).
    I know this is more after the fact suggestion but I never update when something first comes out even though Software Update presses me to (well, it did until I disabled it after Apple stopped doing any kind of update for my OS). I let everybody else be my tester for a while, then decide.  Then I back up my computer and install.  And as I said before, I have all kinds of old versions archived on my drive just in case I need to back out (alas not iTunes 10 though).

  • Upgraded to iTunes 10.5 and now my iPhone and iPad won't sync

    Please help. I've just upgraded both my iphone and ipad to 10.5 and now neither device will sync. Most of my music and books won't load and I keep on getting an error (An error occurred while restoring this iphone (-69)). Please could anyone help? I'm desperate and I don't know what to do.
    I don't know much about PCs - so layman's terms please.

    I have had this exact same problem with iphone 4.
    How was this resolved?

  • After itunes update to 10.7.0.21, videos won't play

    After udating to the latest version (10.7.0.21), none of my videos will play. These are all itunes-purchased videos that have played before with no problems. I do not receive any error messages from itunes. Instead, the video jumps, skips, and freezes like a DVD with scratches! The audio and video are completely disconnected from one another, and after about 2 minutes of this, the whole thing just freezes. This NEVER happened before the 10.7.0.21 update.
    I tried the user fix of unchecking the Quicktime Preferences 'Enable Direct3D' box and restarting the computer. This did not help. I then tried putting Quicktime in Safe Mode, and restarting the computer. This also did not help.
    Suggestions?

    Likewise! I only have iTunes to watch US TV, so I don't have to wait 2 or 3 years for R2 DVD.
    When it didn't playback video right I downloaded quicktime and have put it in safe mode, but quicktime does exactly the same thing, so no help. BBC iplayer is working fine and TV downloaded from blinkbox also plays fine in windows media player. Hmmmm, at least I've something to watch, but I've just paid £30 for a season pass Apple!
    I'm on an advent se1101 pc running windows 7, just ran windows update to fix IE security, so though of itunes and updated that, REALLY wish I hadn't!

Maybe you are looking for

  • Can't print to remote printer

    I currently have a printer connected to my desktop as server. I use this with other computers on the local network with lprng on all. On the clients I have a simple printcap pointing to the printer on the desktop. I'm currently running Arch on a lapt

  • Word insert object vi only inserts first page of multipage rtf file?

    Hi, I need to insert a multi-page rtf file into my report template.  In Microsoft Word, this is achieved by selecting 'Insert, Object, Text from File', which inserts all pages of the rtf file.  How is this achieved in the LabView Microsoft Report Gen

  • No response to my questions.....please help!

    1) I have many texts in my Bold 9700. The threads of texts from one person, I would like to save (file it). Otherwise, doesn't it automatically get deleted?  I want to save the threads, how do I SAVE it to where I can go and find it in "view saved me

  • Problem with scheduling ECMA Ver1.1 in build 4.1.3496.0 and build 4.1.3479.0

    I tried using powershell, vbscript, and c# calls and everytime the ecma is called, the ma run step finishes and never goes to the next run step. Basically it never returns a run status to whatever calls the schedule and just hangs. I have several ecm

  • Very Slow Performance After Removing Windows Partition

    Hello, Recently I went through a failed attempt at installing Windows 7 onto my Macbook Pro using boot camp. After this failure I decided to try again another day and used the boot camp assistant to remove the Windows partition. Ever since doing this