"windows" with options keep popping up
Why do "windows" with options keep popping up whenever I try to do something; they are all different, but will be like "Go Back/ Save as" etc. It is so annoying. How do I get rid of it. I tried removing check mark next to Pop Up Windows, but that didn't do it. Help! Thanks!
I thought for sure someone in the Apple Support Community would be able to help me with my problem... however, no one replied (see original question). I then called Apple Support and they too could not answer my inquiry. Yes, I probably did not describe my problem with the correct terminology (I am a retired homemaker and not a computer expert). However, I was determined to figure out why I kept getting these little "boxes" of options... yes, I did not use the right terminology because I didn't know what it was; but I would have thought an Apple Expert could have figured out what I meant.
Apparently I was using my fingers inappropriately on the Trackpad, and the Shortcut Menus kept appearing. Yes, my little boxes, or windows were actually Shortcut Menus. But I did not know that's what they were called... so I explained them as boxes, or windows... but as I said, an Apple expert should have known what I meant, even though I did not use the correct terminology.
Now I had to figure out how to remove this option as I didn't like it. With only 4 months under my belt with this new computer, I am proud to say I found out by going to Preferences/ TrackPad/ and unclicking the box for Secondary clicks resolved my problem... and now I am wondering why I paid extra for Apple Support. I am disappointed in responses from you.
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For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
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Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-RM3GQ
Windows Product Key Hash: 9A1vDXhWtQtWMdw6ma4nVjEJwcA=
Windows Product ID: 55041-011-2023597-86239
Windows Product ID Type: 6
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ID: {A9DD2D1A-0BB8-473B-96C1-BF326345A835}(1)
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Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130708-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
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Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
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Proxy settings: N/A
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Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
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Office Details: <GenuineResults><MachineData><UGUID>{A9DD2D1A-0BB8-473B-96C1-BF326345A835}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-011-2023597-86239</PID><PIDType>6</PIDType><SID>S-1-5-21-36787291-2862434332-4262826802</SID><SYSTEM><Manufacturer>Dell
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Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Enterprise edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-011-202359-03-1033-7601.0000-3522013
Installation ID: 019726640376799193522395807435220550173544189684978955
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
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License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 1/8/2014 9:06:56 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x8004FC12
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:8:2014 07:11
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
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HWID Data-->
HWID Hash Current: NAAAAAEAAgABAAEAAwACAAAAAQABAAEAeqhq4w4XSCQqaxzSAuXaroB9TOqaiEJvmF9MWA==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
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ACPI Table Name OEMID Value
OEMTableID Value
APIC DELL
MC09
FACP DELL
MC09
HPET DELL
MC09
BOOT DELL
MC09
MCFG DELL
MC09
SLIC DELL
MC09
SSDT PmRef
CpuPmHi,
Using slmgr /rlic command in elevated command prompt to reinstall the license files. This option reinstalls all licenses stored in %SystemRoot%\system32\oem and %SystemRoot%\System32\spp\tokens. These are “known-good” copies stored during installation.
Alex Zhao
TechNet Community Support -
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