Windows won't shut down

I got a iPod nano about a month ago, and installed iTunes on my PC. All is well so far... until I try to shut down. The computer restarts instead. After installing and unistalling iTunes from the cd and apple.com nothing changes. I've tried shuting down all iPod and iTunes related processes in the task manager before shutting down, but the result is always the same.
Called Apple help, and they've never heard of this problem.
Can someone help? I like iTunes to much to give up on this one.
Morten G
Trondheim, Norway

What makes you think iTunes is causing this?
Are you getting some kind of error? Have you looked in your application & system event viewer logs?
I mean, if you've shut down iTunes & iPod processes in task manager, and Windows still won't shut down.....why would iTunes be causing this?

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After using PC Suite, windows won't shut down

Hi,
I'm using bootcamp on a Mac(laptop),
running Win XP, SP2
PC Suite 6.84.10.3
Nokia 6288
I connect to the internet via bluetooth and everything works fine until I diconnect. Most of the time when I click disconnect(and every time when I ttake the phone away till the signal disconnects), it won't connect again. Infact, it actually no longer searches for devices, will not detect the phone any more when I go through the "Get Connected" process.
What's really annoying me is that windows will not shut down. It hangs on a blank blue screen after shutting everything else down. It also will no longer sleep or hibernate.
I feel that its running something heavy in the backgrownd as my laptop gets quite hot after a while.
This is a major problem not as its so damn annoying, but cousing Windows to crash constantly and hard rebooting windows couses damage and ongoing problems with windows. We know this operating system has plenty enough problems as it is.
Any help with this issue would be massively appreciated.
Thanks,
Kia

it sounds to me that the driver for the bluetooth radio is failing on you.
to prevent the computer from going to sleep, etc, the driver must be stuck in a wait state without a timer providing failure detection. you may want to send a bug report to someone (i imagine that would be apple, but i dont know - it's certainly not nokia, and beyond the scope of what microsoft ships with windows).
on my powerbook i sometimes have a similar issue as you have described (in macosx, not windows, since i dont have an intel chip). when i have this problem, my bluetooth preferences cannot display my laptop's bluetooth name. perhaps you see this issue too?
in macosx you can turn on/off the bluetooth radio. when i power cycle my bluetooth radio my problems subside. i believe this is due to the driver being unloaded (regardless of its failed state) and reloaded again when the hardware is once more available.
i don't know how to turn on/off bluetooth radios in windows. microsoft's bluetooth implementation is notorious. their initial offerings lacked basic features all over the place (microsoft just extended their serial port drivers to tunnel through the bluetooth hardware - so in lala land bluetooth was nothing more than a serial port). i'm sure they've improved it since i lasted played with it, but i don't know that they've added everything that your hardware supports.
maybe try using nokia's macosx software instead, and synchronizing between osx and windows via OS provided tools?
good luck,
-jared
edit:
what i mean to say is, perhaps use Parallels instead of Bootcamp. connect to the internet via macosx and share the internet connection from macosx to your windows apps.Message Edited by bitflung on 16-Oct-200705:03 PM
N95-1 ---> N97-NAM ---> N900 ---> E7-00 + N900 (I use them both)
(N95 was pretty good, N97 had potential but utterly failed to deliver, N900 is absurdly good. Those of you wondering, "should I try N900/Maemo/MeeGo"? The answer is a resounding YES)

Mini Mac won't shut down!

Core Duo won't shut down or log out or re-start but can sleep. Can use terminal to kill processes but it is not an application causing the problem. The output is to a TV via S-Video and am using wireless keyboard via USB.
Appreciate any suggestions.

hello to the mac world
@sunra
same problem here on my mini mac, intel solo core, happens 3 times in one week now.
it seems that my mini ignores shutdown, restart and log out.
when I terminate the task "login window" then he jumps to the login screen, where I can shutdown or change the user.
anyone an idea about this little problem?
okay, it is not a big problem and with this problem I feel already home now...yes, I used windows the last years
greetings
user1010
ps: please excuse my bad english!

G5 dual 1.8 WON'T shut down with TIGER 10.4.7

Hi all. Updated the G5 dual with Tiger, did the 10.4.7 combo update and it still won't shut down. Have to hold the power button. I've tried creating a new administrator but to no avail. Logging out won't do it either. I upgraded from 10.3.9 for music software reasons--too bad I was "forced up" since 10.3.9 worked fine. My G4 laptop 1.33 has no issues with Tiger at all.
Any suggestions??

Contributed by Fumiaki Kawashima a Level 4 here;
There are many reasons to become unable shutting down or restarting from Apple Menu. Some were explained by other posters.
Most importantly, loginwindow (the parent process is launchd.) close out the user session, continue to set the device permissions and user preferences to their defaults in a restart action, or the process power off the system in a shutdown action. However, the issue proves that somewhere in those routines cannot be performed.
Users authentication system seems to be intact because you can restart or shutdown from the login window. However, the admin account authenticated by the Tiger security systems could confuse somehow and affect loginwindow process for setting up the user environment. This may result in interfering with the process for the shutdown and restart mentioned above.
Test if you can shutdown from the keyboard-- Holding down controloptioncommand keys, and then press the eject key.
Check if the loginwindow plists are corrupted. To do this test, remove the followings to temporary folders on the desktop, and shutdown from the keyboard shortcut combination. Restart the computer to test the recurrence.
/Library/Preferences/com.apple.loginwindow.plist
/Users/HOME/Library/Preferences/com.apple.loginwindow.plist
Try disabling Login Items for third-party applications via the Accounts system preference, if any.
Verify whether any third-party kernel extensions (including device drivers) interfere with the loginwindow hooks process-- Start up with a Safe-mode, then test the Restart from Apple Menu to see whether it works. Also, boot into a Single-user mode, and test if "reboot" command is available from the BSD layer. The I/O Kit API for software developers provides a shutdown hook so that ".kext" troubleshooting may need to be considered. Besides, some bad programmed extension may not be unloaded automatically at a shutdown or restart.
If the computer is configured with Irish language Input method and/or third-party Irish keyboard, try disabling them to test.
A third-party application or custom script may interfere with the loginwindow hooks for the Shut Down or Restart. For example, if you install an application that prevents casually powering down a system, the Shut Down and Restart buttons may not work. Also, if you install a P2P file sharing application, try uninstalling it.
As last resorts, troubleshoot a bad RAM and consider "Erase and Install" solution.
OPTION:
Post a part of system.log that indicates events from "localhost kernel[0]: standard timeslicing quantum is 10000 us" to the next same line.
This may help to narrow down because restarting or shutting down the system process can initiate the procedure programmatically by sending an appropriate Apple event to Mac OS X Tiger's system process (loginwindow).
Likewise, check console.log whether any failures is reported.
Corrections:
Most importantly, the loginwindow (the parent process is launchd.) close out the user session, continue to set the device permissions and user preferences to their defaults in a restart action, or the process power off the system in a shutdown action.
However, the admin account authenticated by the Tiger security systems could confuse somehow and it may impact on the loginwindow process for setting up the user environment. This may result in interfering with the process for the shutdown and restart as mentioned above.
Addendum:
If you post a copy of system.log, consider to edit the Ethernet interface ID to a fake value.
API = Application Programming Interface
Cheers!
DALE

Applications don't launch - OS X won't shut down

I've started having this problem where applications won't launch. The icon just dances and nothing happens. Also, OS X won't shut down, I have to hold down the power button to shut off the computer.
The only way around the launching problem it is to reboot - on a fresh "boot" applications will launch for a while, but then it will start happening again.
If I clear caches (using Cocktail or Onyx) then it will shut down gracefully.
I really need to fix this. I recently switched over from Windows to get away from exactly this sort of thing!!
It's a pretty new MacbookPro / OS X 10.5.3
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I have tried all of the above and still cannot launch many applications. This came out of the blue. From the console, I get messages like this, but disk utility reports no errors!
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2008/07/25 8:58:37 PM /Applications/Safari.app/Contents/MacOS/Safari[179] Warning: accessing obsolete X509Anchors.
2008/07/25 8:58:37 PM /usr/sbin/ocspd[182] starting
2008/07/25 8:58:40 PM /Applications/Safari.app/Contents/MacOS/Safari[179] Warning: accessing obsolete X509Anchors.

No Keyboard Shortcuts & Won't Shut Down

I've been using Leopard since it came out and every once in a while I'll come across a time where none of my keyboard shortcuts won't work. For example command+tab doesn't work to switch between applications, control+arrow key doesn't work to change spaces, etc.
Also, when this happens, the computer won't shut down. Clicking "Shut Down" will remove the top menu panel, but then it just sits there...forever...
I was hoping the latest update would fix this problem but it hasn't. I'm not running Quicksilver as some other posts have mentioned. I'm using both Camino & Safari for web browsers, iTunes, and EyeTV...that's it...
Has anyone else seen this or have any fixes? I can't seem to find a bug report on it either. Thanks.

Ok, I think I found more information here and was hoping someone could confirm. I have a Windows share that I mount to the Mac via SMB. If I shut down the Windows PC while the drive is still mounted on the Mac, I experience these problems. Particularly the not being able to shut down part.
If someone else could try this I'd appreciate it!

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Using Windows XP Media Home Edition. Whenever I visit certain sites (today it was ktlk.com) Firefox becomes unresponsive and won't shut down - even using Task Manager. The only way to use Firefox again is to re-boot the computer. No error report.

This started for me in the past couple of days. Firefox will start to load a page and then it stops and will not load any page that I try to open. When I close the program it still appears in Task Manager and will not end. The only way I can stop it is to reboot. It does not seem to happen all the time. I suspect it might be flash related since the first time it crashed was on YouTube. It also happened during a Google image search. I turned off all add-ons in safe mode and it still happened.

My ical won't shut down HHHEEELPPP!

My calendar won't shut down on my macbook pro for the past two days it has been saying moving calendars to server account. I can't shut down, restart or close the application, what do i do?

what OS are you running on the mac? try clicking on the word ical in the top left and then hold down the option key and at the bottom choose the option to quit and close all windows.
this should keep it from reverting to previously opened behavior.

Yosemite OS X 10.10.2 won't shut down

I have a 2011 iMac (2.8 GHz, Intel Core i7)
I recently updated to 10.10.2.
Things were working fine, but now my iMac won't shut down.
I go to the Apple in the upper left corner... Click on "shut down"... but then nothing happens.
Normally, there is a little prompt window asking if I really want to shut my computer down, or something, but that window has stopped popping up.
And that's it. My Mac just stays on. I then have to hold down the power button to get it to shut down.
And, now, my screensaver won't come on. Not even if I try to force it on. It just refuses to come on.
Any ideas on what happened and how to fix it??
Thanks!

Try these in order testing your system after each to see if it's back to normal:
1. a. Resetting your Mac's PRAM and NVRAM
    b. Intel-based Macs: Resetting the System Management Controller (SMC)
2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
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Note: You will need an active Internet connection. I suggest using Ethernet if possible
            because it is three times faster than wireless.
5. Reinstall Yosemite from Scratch:
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
How to Clean Install OS X Yosemite
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MacBook Pro won't shut down since itunes 7

Since installing iTunes 7 on my MBPro Intel Core Duo with OSX 10.6.8, once I open iTunes, iTunes freezes and requires a forced quit. Then, my MBPro won't shut down, it hangs at the end and requires a forced shutdown with the power button. Any suggestions appreciated.

You can force quit by clicking on the Apple logo in the upper left:
Then selecting the app in the window that comes up and hitting "Force Quit"

PowerBook won't shut down, restarts instead

Hello,
I've read dozens of post about shut down issues with the older PowerBooks, but I can't seem to find any tips for how to deal with my issue. Here's what's going on:
PowerBook G4 500Mhz, Airport Card, 512MB Ram. Nothing connected via USB or Firewire.
When selecting "shut down" from the Apple menu, the computer restarts instead. I can't shut the computer down!
Here's what I've tried so far:
- Wiped disk clean, reinstalled OS 10.4.9. Created new user.
- Removed Kingston 256MB Ram chip and restarted.
- Removed battery and restarted
- Repaired disk permissions
- Reset PRAM
Any help would be appreciated, since I can't sell this computer if it won't shut down.

If verify disk didn't show any problems, then repairing the disk may not change anything. Still, it would be good to have your system discs available for troubleshooting. Apple will allow you to make a safety copy of your discs, so if you want to leave the originals in a safe place and make copies to carry around with you, Apple allows you to do that.
Do you have a bootable clone? If so, you could boot from it and then repair your boot drive should you need to. Just an alternative if you don't have your discs with you.
Maybe I'm not clear on just what's happening. Does your computer completely shut down and then start up again, just as if you had hit restart? Or does it fail to completely shut down? If the latter, I am wondering if you have some process or open window that is aborting the shutdown process. You might want to check in Activity Monitor and see if there might be some hung up process. Be sure to select "All Processes" at the top.
Good luck!

MBP won't shut down

Hi eveyone,
I hve a MBP i7 with 8Gb Ram that won't shut down, it just hangs with the greyed cirlcle in the middle of the screen.
I have even left it on overnight and it still won't shut down unless i hold down the power key.
I have run Disk utility and Still no joy.
Any ideas what else i could try?
Thanks in advance
Steve

If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the page that opens.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.
Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Post the messages logged before the boot, while the system was unresponsive or was failing to shut down. Please include the BOOT_TIME message at the end of the log extract.
Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message. When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
PLEASE DO NOT INDISCRIMINATELY DUMP THOUSANDS OF LINES FROM THE LOG INTO A MESSAGE. If you do that, I will not respond.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.
Step 2
Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

My system won't shut down

I have a 2.1GHz PowerPC G5 with OS X10.4.8 which is 16 month old. It worked fine until yesterday. Now It acts wierd in the following two ways:
First, the computer system won't shut down. When I click on Shut Down Button on the Screen, it won't shut down. Instead the screen shows the clock for ever unless I shut it down manually by pressing the Start button at the back of the computer.
Second, when I click on Software Update, it shows "Checking for new software..." window forever with the progress bar stuck at about one fifth.
Does any of you have a solution to these problems?

Welcome to the discussions.
http://discussions.apple.com/thread.jspa?threadID=122021
First I would repair permissions.
http://discussions.apple.com/thread.jspa?threadID=196761
Cheers Don

My Macbook Pro won't shut down or restart without forcing shut down. Hangs on grey screen. iTunes not recognizing iPod.

HELP!!!
Here are the specs of my machine:
2011 13.3" MacBook Pro
4 GB Ram/320 GB HD
For the past several months my MacBook Pro refuses to shut down or restart without holding down the power button. Whenever I choose to restart or shut down the computer, it will hang on a grey screen. I have even tried letting it hang for an hour, and it still won't shut down. I notice that once in a while it will retart or shut down correctly if I had not used opened iTunes since turning it on. However, even manually closing iTunes before shutting down or restarting does not solve the problem. It seems as though it only shuts down if iTunes was not used since restarting the computer. Is this a registry error? Do I need to reinstall iTunes? I noticed this problem began happening after I uninstalled Kaspersky Virus Scanner, could that be the problem as well? Also, I cannot guarantee that the problem is only associated with iTunes. I just noticed that one of the few times it shut down or restarted correctly, iTunes coincidentally had not been used. Also, this problem started happening while I was still using Lion and has continued despite upgrading to Mountain Lion.
Also, whenever I update my iPod through iTunes, it won't eject properly, and a transparent icon of the iPod displays on the screen even after I have removed it from the USB port. Furthermore, the iPod will only be recognized by iTunes and will only be updated the first time I plug it in. After removing it and plugging it back in, it won't recognize or update the device unless I shut down and restart the computer. I have the latest addition of iTunes. I also have two iPods, one 80 GB Classic, and one 8 GB Nano, and I have the same problem with both.
I have AppleCare. Should I take my macbook to the genius bar?
Applications I normally use are Word, Safari, FireFox, iTunes, FinalDraft, Photo Booth, Notes, Mail, App Store, etc. No real heavy lifting.
Any feedback would be very much appreciated. :-)
Thank you everyone!!

I have this question too.

External hard drive won't shut down after switch from OS10.5 to OS10.4.11

i recently chanded my OS from 10.5 to 10.4.11 (as a programme i want to use is not compatible with leopard), but since i have done this my external hard-drive won't shut down automatically when i shut down my mac. i have to switch it off at the plug instead.
can anyone suggest how i can get it to do this again?
i'm a little concerned that i'm damaging the external drive by turning it off manually all the time..
thanks

Some hard drives shut off with shutdown, some don't. Sometimes hard drives that did shut off with one system will not do the same with a different system. My hard drives which did shut off, prior to 10.5 now stay on.
This is not really a problem as all hard drives spin down after 10- 20 minutes when not in use, whether your computer is on or off. Leaving the drive on is fine, shutting it off manually is fine.
-mj
[email protected]

Windows won't shut down

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