Windows XP 32 bit to Windows 7 64 bit - Free Upgrade Program

I ordered a 64 bit capable T500 from Lenovo under the free upgrade program to windows 7.  It came alread upgraded from Vista to Window XP.  Now I would like to upgrade to windows 7 under the free upgrade program, but the Lenovo Rep tells me that they refuse to send a 64 bit disk.  I have tried installing the 32 bit OS, but it doesn't recognize all my Ram.  Is there someone who has had success in getting lenovo to send a 64 bit Windows 7 disk? 
I don't undersand why they wouldn't ship the 64 bit OS.  The retail verion of it come with both.  The Lenovo rep told me to spend $200 on the retail version.
Has anyone been able to get Lenovo to send a 64 bit Windows 7 disk to them instead of the 32 bit? 

welcome to the forum!
the lenovo rep you spoke with was correct.   microsoft's policy with OEM versions of the OS is that the upgrade has to go from 32 to 32 or 64 to 64.   vendors are not allowed to provide 64-bit media to owners with a 32-bit COA.
unfortunately this is microsoft's policy.   lenovo has no control over it.
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