Windows xp pc won't recognize officejet 4500

I'm now receiving an error message stating that "one of the USB devices attached to this computer has malfunctioned and windows doesn't recognize it". I have replaced the cord and installed the driver again and nothing! I've barely used it; any idea what has happened and what I can do to correct it? Thanks

Hi Squeeker7708,
I understand you are getting one of the USB devices attached to this computer has malfunctioned and Windows doesn't recognize it message on your computer. Here is a fix you could try.
Go to control panel
Go to System and Security
Go to Device Manager
Click Universal Serial Bus Controllers
Right click on all the USB
Click Uninstall
Reboot computer while printer is connected USB.
Hope this helps.
Thanks.
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Why won't my officejet 4500 wireless print from microsoft word or excel?

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Hello.
It seems like the black cartridge could be running out of ink. Since most of what is commonly printed from MS word and excel might be black text, this is the first reason I can figure out why your printer is not printing only from these applications.
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Wixma.
I am an HP employee.
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If my reply resolved your problem, please mark it as as Accepted Solution so that it can be found easier by other people.

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Message was edited by: Ingo2711

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I am an HP employee.
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View Solution.

Hello bob5e,
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R a i n b o w 7000I work on behalf of HP
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Windows xp pc won't recognize officejet 4500

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