Windows XP - Premier Elements 1.0

When I add a .MPG file to the Media window in Elements and then double click on it it plays perfectly including the audio. However, when I drag it to the Timeline the video plays but there is no audio. .AVI files work perfectly.
Possible operator error.
Any help would be appreciated.

Premiere Elements 1 had a huge issue with MPEG files, version 2 is much more stable and they work much better. You can try downloading and installing the K-Lite Mega Codec Pack, I had good success with it back in the early versions.
Version 1 is great for photos and AVI files imported by Premiere Elements from a MiniDV camcorder, not much else unfortunately.

Similar Messages

Unable to resize the Edit window in Premier Elements 11

I am unable to resize the premier elements edit window - it just leaves a trail of images of the edit window on the screen when I try to make the window smaller - It doesn't refresh the desktop behind, no problem using and resizing window in Photoshop Elements 11 installed at the same time and also the organise window is resizeable OK just the edit window a problem - any ideas - I am using Windows 7 64 bit?

Full -Computer spec is - Windows 7 64-bit, 8Mb RAM, Processor Intel Core i5-2400 CPU @ 3.10 GHz and graphics card AMD/ATI Radeon HD6570 2Gb RAM - Updated windows and Graphics card driver. When rebooted my windows had gone into an Aero theme and worked OK - but putting back to windows classic - problem returned i.e. Organise editor OK but Video Editor with just New Project and no media added resizing window just leaves a trail around the screen. Put back to Aero theme and now OK again. Tried going into System properties / advanced / visual effects / Show windows contents whilst dragging - and turned off but still did not work with Windows classic theme.
So don't know why it is happening but it is at least a work around - thanks for your help.

I just bought photoshop and premier elements and I can not get it to run on Windows 8.1 Can anybody help?

I just bought Adobe photoshop and premier elements and although photoshop and organizer run premiere will not.
I have installed it twice with no errors and it still will not run.
OS Name
Microsoft Windows 8.1
Version
6.3.9600 Build 9600
Other OS Description
Not Available
OS Manufacturer
Microsoft Corporation
System Name
CHARLIES_LAPTOP
System Manufacturer
Hewlett-Packard
System Model
HP ENVY 17 Notebook PC
System Type
x64-based PC
System SKU
G6U51UA#ABA
Processor
Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz, 2601 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date
Insyde F.12, 8/18/2014
SMBIOS Version
2.8
Embedded Controller Version
77.38
BIOS Mode
UEFI
BaseBoard Manufacturer
Hewlett-Packard
BaseBoard Model
Not Available
BaseBoard Name
Base Board
Platform Role
Mobile
Secure Boot State
On
PCR7 Configuration
Binding Not Possible
Windows Directory
C:\Windows
System Directory
C:\Windows\system32
Boot Device
\Device\HarddiskVolume2
Locale
United States
Hardware Abstraction Layer
Version = "6.3.9600.17196"
User Name
Charlies_Laptop\CHARLIES_LAPTOP\charl_000
Time Zone
Central Standard Time
Installed Physical Memory (RAM)
12.0 GB
Total Physical Memory
11.9 GB
Available Physical Memory
8.76 GB
Total Virtual Memory
23.9 GB
Available Virtual Memory
20.6 GB
Page File Space
12.0 GB
Page File
C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions
Yes
Hyper-V - Second Level Address Translation Extensions
Yes
Hyper-V - Virtualization Enabled in Firmware
No
Hyper-V - Data Execution Protection
Yes

really
Let us go through the usual drill on this...Premiere Elements 13 on Windows 8.1 (assumed 64 bit)
1. Are you running the program from a User Account with Administrative Privileges? Go to Local Disk C/Program Files/Adobe/Adobe Premiere Elements 13, find the Adobe Premiere Elements.exe file, right click it, select and apply Run As Administrator from the pop up menu that appears, and then double click that file to determine if you can open the program from it.
2. Does the problem issue exist with and without the antivirus and firewall(s) disabled?
3. Are you working with a pen and tablet device instead of a mouse?
4. How many video cards/graphics cards do you find under Device Manager/Display Adapters, what card name, driver date and up to date version number?
When you say it will not run...how far into the program do you get...
a. no further than the Welcome Screen and Video/New Project
b. other
If non of the above gets us anywhere, we may go for
a. deletion of the Adobe Premiere Elements Prefs file and, if necessary, the whole 13.0 Folder in which it exists
and, if necessary, then
b. the uninstall, free ccleaner run through, and reinstall with antivirus and firewall(s) disabled.
Details to follow if needed.
We will be watching for your results and then decide what next.
ATR

Premier Elements 11 Windows installer problems

I am having a problem installing Premier Elements 11on my Windows 8 (64 bit) Laptop. I purchased the Elements Combo pack and when I install Photoshop Elements it works flawlessly. However, when I attemp to install Premier Elements it asks me to choose my installation language then I get an unusual Windows Installer screen and it will not let me advance any further.
This is the Windows Installer screen that pops up after it tries to configure the installation process:
Windows ® Installer. V 5.0.9200.16384
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.
Have there been any reports of a faulty installer with Premier in the Boxed set? Photoshop installed so seamlessly it's odd that this is popping up.
Thanks in advance!!

Eitehr your Windows installer is damaged or you run without sufficient user privileges. Run Windows Update to repair the installer and make sure to run as admin. also turn off any security stuff temporarily.
Mylenium

Install Adobe Premier Elements 9 results in Windows Installer window pop up

Installed Adobe Photoshop Elements 9 fine. When installing Adobe Premier Elements 9, the installation fails during 'Configuring Windows Installer' and a pop up window appears with the title 'Windows Installer'. What do I need to do to get this software installed?

You need at least 30GB (or better, 60GB) free defragmented space for PRE9 to work. Do you have this? You may have been on the borderline during install and your first project, so when you rendered your project, or restarted the machine, (possibly Windows creating a system restore point) your free space dropped below the limit.
Can you also confirm that you didn't install any new software between the saving and opening of your project.
Here are some general points you should work through to maximise your chances of success
Install all Windows Updates.
Install latest version of Apple QuickTime (v7.6.8 at time of writing). Even if you don't use QuickTime, PRE relies heavily on it.
Install most recent graphics and sound drivers from the manufacturers web sites.
Run Disk Cleanup.
Run Defragmenter.
Temporarily disable any anti-virus realtime scanning.
And give us some information about your clip and hardware:
Use the GSpot Codec Information Utility to analyse the file and post screen image.
What project preset did you use?
Where did the clip come from?
How did you get it into PRE?
Post back here with the necessary information described here: Got a Problem? How to Get Started

Premier Elements wont open or work on Windows 8 64bit operating system.

I have a windows 8 64 bit operating system. I have Adobe Photoshop Elements 12 and Adobe Premier Elements 12 and downloaded the 64bit operating software. This is the 2nd computer I've installed the software on as I upgraded to a better computer. Photoshop works just fine however, Premier Elements will not open on this computer. Every time I attempt to open it a prompt to login within 12 days or I will no longer have access appears. I login with my adobe username and password which are the same for when I downloaded the software in 2013. I uninstalled and re-installed Premier Elements and still have the same issue. Upon re-install I was able to enter the serial number, but this still did not fix it. I can't get Premier to run and need help figuring out the problem. Has this happened to others and what's the solution if so? Thank you

jamess
Please review the solutions in the following two links related to Premiere Elements 12/12.1 Editor will not open, then let us know if any of the suggestions worked for you.
http://atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
ATR Premiere Elements Troubleshooting: PE12: Sign In Failure (Connect to Internet or Fix Computer Clock)
Thank you.
ATR

Premier Element 8 can't open any project on Windows 7

Once again my Premier Element 8 can't open any project on Windows 7 (64-bit). This is same problem that happened to me 6 months ago. I reported it to the online Adobe support, but got no help. Eventually I worked around it on my own. Now the problem is back and I can not open any project, even after rebooting. The behavour that I see is that I can open a new or old project, but the Premier window shows-up as having zero size. The bug has something to do with the Premier program thinking that the window size should be zero. The program shows-up in the active task list, and the Alt-Tab key shows Premier window has only a window title bar (where as other active programs show-up as a thumbnail image of their window contents), and the system taskbar also shows the Premier program as active but only as a window title bar (see attached image below)
When I reported to the online Adobe support forum 6 months ago that I had worked around the problem, the answer was something like "good that you fix it", BUT Adobe did not seem to be interested in understanding and fixing the problem. They just seem relieved when customers can figure-out work-around on their own. I see that another peron just reported this same problem on the Adobe forums, and got the same treatment. He also found a work-around, and the support person replied when "that's nice". This really bites me where it hurts. I'm burning non-productive hours because of their bugs, and they don't care enough about the bugs to get engineering to fix them. It's things like this that make me look for another software vendor.
But today I really do need to work on my video project. If there is a document work-around for the "Premier show a zero-sized window" bug, PLEASE let me know about it.
Thanks in advance for any help you can provide,
-- Ole Pa

Hi Steve,
Thanks for looking at this on Saturday, and for your question. What I mean by a "zero sized window" is that Premier's window has been created and the program is running, but when I give Premier focus nothing is shown on the screen. I know the program is running because I can see it on the Windows taskbar, in the Alt-Tab list, and in the task manager's list of running programs. When I use the Windows taskbar to alternately show and hide the window, it behaves normally, except when I show it nothing shows on the screen. Also, when Premier starts up, I do see it loading the project, but when the project loads the window disappears. Premier has this annoying design of starting with its window maximized, and then automatically resizing the window to what it thinks is the size that I want. When the bug is active, the size seems to be zero, or minimized, or off the screen, or who knows what. Just not anything that I can see. The little thumbnail that Windows 7 shows of running programs on the taskbar makes be think the window has been resized so that it is zero pixels wide and zero pixels high.
In my earlier report of this bug, I described it as "minimizing to the taskbar" because that is what it appeared to doing at that time. Here is a link to my earlier report:
http://forums.adobe.com/thread/704857
That thread has screen snapshots that show the visual atrifacts of the bug on Windows 7. I experienced the same bug again this morning. The workaround that I had done last year did not work this morning. Here is what I did to recover this time:
Uninstalled Premier Elements 8. Deleted my personal setting, and also "smart sound".
Rebooted my PC.
Installed Premier Element 8 from the CD.
Rebooted my PC
Things were still not quite right. In fact the bug appeared to still be there, but all of a sudden it started showing me the window after the project was loaded. Sigh. I will never launch that little startup program again (the one behind the desktop icon), and only open ".prel" files directly. Not sure if that will help or not, but at least it takes one variable out of the startup procedure.
I wish that I could tell you how to reproduce the bug, but in fact I do not know what I do to provoke it. My PC is
- Dell XPS9000 (Intel i7, 3.33GHz, 12GB ram, 4.5 TB disk)
- Windows 7 Ultimate
- Two 24 inch LCD displays
- Runs several Adobe programs (like PS, LR, Acrobat).
Don't get me wrong: I love Adobe software. You are the best in the graphic arts industry. That's why I buy and run your stuff. But when I have a deadline hanging over my head, and I have to spend 1/2 day getting the software to just come up, I get crazy and want to herd feed animals for a living! Maybe I'll have to do that if the economy does not improve in 2011...
Thanks, Ole Pa

Windows shuts down Premier Elements 9 randomly

I have a more than adequate Windows 7 based computer. My hard drive died before Christmas and I had to reinstall the software. I created a new project with captured video and added some background music. Did not save often unfortunately and lost it all when windows shut down the program. Recreated it from scratch, saving often and still had occasional shut downs while creating the project. It's only about a 30min video with some added sound tracks and a few title screens. Now, when trying to make a DVD, it gets through Encoding 4 Menus and will begin encoding media. Sometimes makes it 7% sometimes 80% and then windows message says program has stopped working, shutting down. I see progress bar was still moving just seconds before the shutdown. Tried to convert to an MPEG and save on my computer instead and got the same shutdown notice. I just saw the FFDShow codec note and have not checked to see if that is on my computer or not. Would deleting this folder potentially solve this? Forgot to mention, Premier Elements is on non partitioned C drive with 100+GIG free space, save location is on a partitioned drive F with 300+GIG free space.

Is there an update link for Premier 9? I saw one come through this morning for 9.0.3 but the one in your "Hangs UP" thread is only for 9.0.1. Tried to update to 9.0.3 but would not connect to Adobe server this morning.
Date: Tue, 8 Jan 2013 07:59:26 -0700
From: [email protected]
To: [email protected]
Subject: Windows shuts down Premier Elements 9 randomly
Re: Windows shuts down Premier Elements 9 randomly created by Bill Hunt in Premiere Elements - View the full discussion
This first thing that I would do is to gather more information, and post it to this thread. See this article on the types of info, that would be so useful: http://forums.adobe.com/message/3220274#3220274
Also, take a look at this FAQ Entry, on PrE Hanging & Crashing: http://forums.adobe.com/thread/792580?tstart=0
Good luck, and let us know a bit more, please.
Hunt
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Premier Elements 12C:\Windows\system32\DCIMAN32.dll

I made installation of Premier Elements 12, but it won't start. Windows says only there is something wrong "C:\Windows\system32\DCIMAN32.dll"

Here's a common solution.
Try running the System File Checker. Click on Start and type cmd in the "Search programs and files" box. Cmd.exe will appear at the top of the Menu. Rightclick on it and choose "Run as Administrator". Once the Command Prompt opens, type "sfc /scannow" without the quotes and hit Enter. The System File Checker will start. It might take a while to complete so be patient. Reboot when it has completed and let us know if this helped.

Premier Elements 10 crashed when I reset my monitor panel (Windows Restore Workspace). I cannot retrieve my saved work. Advice please?

Premier Elements 10 has crashed (again) Usually I follow the procedure and recover the work.
This time I cannot recover either the original or the Copy.
The crash happened when I tried to restore the monitor from a separate monitor.
I pressed Windows<Restore<Workspace and it crashed.
There is 5 gb of work sitting there which I cannot access.
Advice and help welcome, please.

Wivenhoe Bob
What computer operating system is your Premiere Elements 10 running on and does the computer use a NVIDIA GeForce video card/graphics card?
Please read the Announcement at the top of this forum on the Premiere Elements 10 NVIDIA Ge Force issue which forces the user to roll back the driver version to around May 2013 in order to work with Premiere Elements 10. For your convenience, the following is a copy/paste of that Announcement.
Announcement:Premiere Elements 10 NVIDIA Video Card Driver Roll Back
If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you are
experiencing Premiere Elements 10 display and/or unexplained program behavior, then your first line of
troubleshooting needs to be rolling back the video card driver version instead of assuring that it is up to date.
Since October 2013 to the present, there have been a growing number of reports about display and unexplained
workflow glitches specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce video
card. If this applies to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card driver as
far as is necessary to get rid of the problems. The typical driver roll back has gone back as far as March – July 2013
in order to get a working Premiere Elements 10. Neither NVIDIA nor Adobe has taken any corrective action in this
regard to date, and none is expected moving forward.
Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports
http://forums.adobe.com/thread/1317675
Older NVIDIA GeForce drivers can be found
http://www.nvidia.com/Download/Find.aspx?lang=en-us
A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for the driver
roll back can be found
http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html
Do you run the program with the AutoSave feature On? If so, please check the Adobe Premiere Elements AutoSave Folder which should be (by default)
in Libraries/Documents/Adobe/Premiere Elements/10.0 Then right click the latest AutoSave for this crashed project and select Open With Adobe Premiere Elements 10.0.
Where do you save the project.prel for this project?
Can you go to that hard drive save location (probably LIbraries/Documents/Adobe/Premiere Elements/10.0), right click the project.prel file, and select
Open With Adobe Premiere Elements 10.0.
If necessary, I will post instructions for deleting the Adobe Premiere Elements Prefs file and, if necessary, the whole 10.0 Folder in which it exists.
We will be watching for your details and results.
Thank you.
ATR

Install Error 1935 Adobe Premier Elements 10 Windows 7 64

So Windows 7 looks like it's finishing up installing Premier Elements 10 when I get an error message and Windows rolls back the install. I know others might have had similar issues but I haven't found any sort of solution that works.
I spent about 6 hours trying different things. Trying to use safe mode and running without any extra services through MSconfig.
I even tried reinstalling NET Framework and changing the registry keys (which I wasn't able to do since it won't let me delete the .NET Framework key even with permissions.)
I also downloaded the trial version of Premier elements but it came up with the same error message.
Here is what I keep on getting:
I will be calling the phone support on Monday but I have a feeling they will say it's just something wrong with my computer. Which I don't think is possible because I was able to install the Vegas HD trial and other programs easily enough.

Well I went through that list before. I did try yet another install using all those suggestions. No Dice.
The only thing I can come up with is that I tried to install a really old version of premiere 7 that wasn't able to be installed since it wasn't supported by Windows 7. So maybe that screwed up things?
Either that or I just have severe Registry issues with NET Framework and I can't get those keys fixed. But again I am able to get other programs installed and whatnot.
I have already tried to clean up my registry a few ways.
The only thing I can think of to get this program installed is to do a complete windows 7 reinstall and that would just be a giant pain. But still, I paid good money for this product.
I will wait and contact customer support on Monday.

Premier elements 10 can't find a burner when using Windows 8.1 Would using a USB disc burner solve the problem?

Using Premier Elements10 with Windows8.1, the program cannot detect a burner. I understand that Windows8 designates the burner as a DVD in order to facilitate drag and drop. I don't want to get too technical and want to know if purchasing an external USB disc burner will solve the problem. Will premier elements be able to detect this burner OK. I don't want to spend the money unless I am fairly certain that it will work.

marion567
There is no guarantee that you will not get a blank field for Premiere Elements Burner Location using any internal or external Blu-ray DVD CD burner or DVD CD burner.
If you go with an USB external burner, just make sure you have the back up of return/money back from the seller.
If you are dealing with just a DVD CD burner, you might try the following if you have not already
http://helpx.adobe.com/creative-suite/kb/cd-dvd-drive-recognized-application.html
You might also want to consider an uninstall/reinstall of Premiere Elements 10 on Windows 8.1 64 bit following the scheme of
a. uninstall the usual Control Panel route
b. free ccleaner run through CCleaner - Download
c. reinstall with antivirus and firewall(s) disabled
The following is the Adobe document that goes to Supported Devices
http://helpx.adobe.com/premiere-elements/kb/supported-devices-premiere-elements.html
Updating on that unknown. Right now, it is what it is. I have burners that work fine in Premiere Elements on
Windows 7 and 8.1 64 bit and they are not on the list.
Please let us know if any questions on the above or need clarification.
Thank you.
ATR

Where can I find a version of Premier Elements 11 that will run on 64 bit Windows 8?

Hi
I have purchased a Premier Elements 11 over the net and downloaded it over the net. It tells me it won't install on a 64 bit windows and that I need another version, anybody know where I can get one from?

Where did you download the installers from? If you choose the download option and ordered directly from Adobe then please see http://forums.adobe.com/thread/1006208?tstart=0&promoid=KBHJQ for information on how to locate and download your purchased Adobe software.

Premier Elements 8 and Windows Media Output

Hello,
I recently bought a new computer (Win 7 64 bit) to replace my old PC (Vista 32 Bit). On my old PC I had Premier Elements 7, but got Premier Elements 8 for the new PC. I like to create Windows Media files as output so I can watch the videos from my XBox 360. But I noticed that the output from PE8 takes takes up much less of the screen than the output from PE7. In other words, when I play the WMV file (on either my computer or the XBox), there is a large black border around the video. When running a WMV file from PE7, the video takes up the entire screen area.
As an experiment, I imported about a 10 second clip from my video camera. I then created a video in WMV from both PCs using the exact same settings (HD 1080i 30 - I went to the advanced settings and made sure every setting was the same). And the results were consistent. The video from PE7 took up the entire screen (in Windows Media Player), while the PE8 output had a significant border around it (I tried playing each file on both PCs and got the same results).
It's much nicer when watching the videos on my HD TV from the XBox if the videos take up the entire screen rather than taking up a much smaller portion of the screen. Any ideas on how to get the output the same would be appreciated. Thanks!

I unchecked the setting on the clip and it resolved the issue! I found the setting under Edit, Preferences, General, Default Scale to Frame Size (no longer the last setting). It looks like for existing projects I'll have to go and set this on a clip by clip basis (which some have a ton of individual clips). Hopefully on new projects it will import it correctly.
Thanks for the answers!

Will Photoshop/Premier Elements 13 be compatible with a windows 10 upgrade?

I just purchased Photoshop/Premier Elements 13 with Windows 8.1 64 bit installed on a Dell XPS 8700 and intend to take advantage of the free Microsoft upgrade to Windows 10 when it is available. Will this bundle be compatible or did I just waste the cost for only a few months worth of usage?

markc
What computer operating system is your Premiere Elements 13/13.1 running on?
Assuming Windows 7, 8, or 8.1 64 bit, open the Elements Organizer 13/13.1 and select your media
for the Contact Sheet.
Go to File Menu/Print and set up the Print Dialog for Contact Sheet.
If you used Edit Menu/Add Caption beforehand, I can see how you can get
Date
Caption
Filename
under the Print dialog's "4" and even a page number if you have more than 1 page. But, I am not seeing
where you are going to get a title for each of the contact sheets.
Any questions or need clarification, please do not hesitate to ask.
You can get into the Elements Organizer 13/13.1 from the Welcome Screen or by clicking on the Organizer Tab
at the bottom of the Expert workspace in the Premiere Elements 13/13.1 Editor.
Please let us know if we have targeted your quesiton..
Thank you.
ATR

Windows XP - Premier Elements 1.0

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