Windows XP SP3 on a T420 Type 4238-A21. Issues with Intel AMT

I am attempting to install XPSP3 on a T420 and using System Update to get the drivers it refuses to install the AMT software. When I attempt to run manually it creates an error "The setup program failed to install one or more device drivers. Setup will exit" The IPT install give a similar error. I tried simply pointing the system to the drivers but it gives the error "The name was already in use either a service or..." I've tried to get type specific drivers but the website doesn't list my type number.
Any help is greatly appreciated.

hey mmccarrell
is it possible for you to remove the AMT software first, then via msconfig set it to have only windows-only item to startup on next boot and then reinstall the software ?
i'm suspecting that something is running in the background that is causing you not to be able to install the software.
by the way is the AMT version 7.1 ?
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After inspecting many laptops I chose the ThinkPad T420. The only better laptop was Apple and I needed different software.
An important consideration for any computer is support. Lenovo has excellent support at 1-800-426-7378. Tech support and repair happens right here in the United States. Repairs are done in Tennessee.
The Lenovo ThinkPad T420 is a solid laptop. It is not as light as some laptops but strength and durability need to be considered. Weight of machine with a large 6 cell battery and a slice battery = 6 lb. 7 oz. (3060 kg). The laptop weighs 5 lb. 5 oz. (2430 kg) with just the large 6 cell battery. The 6 cell battery weighs 1 lb. 1.5 oz. (500kg) and the 6 cell battery would then weigh 1/3 less. You can compute the difference. Keep in mind my battery life with the slice battery installed is about 17 hours. The slice battery also places the laptop on a slight angle with the rear elevated. It is about the same tilt as with the docking station. You cannot have the slice battery installed while the laptop in in the docking station.
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The speakers are well positioned and are adequate. They could have higher volume considering where they are installed.
I really like the Lenovo mouse pad and mouse button configuration. I wish the mouse speed adjustment would go a little faster but it is acceptable. Some laptops I tested are far too slow, even with the mouse settings as fast as they go. The T420 has the best mouse operation of any laptop.
The Windows Pro 7 operating system and Lenovo will only allow one set of recovery disks. Do your backup recovery disks with good quality DVDs. Lenovo will provide a set of recovery disks if you need them. DVD-RAM is not supported by the Recovery Disks, but SSD drives are supported. The Lenovo T420 is designed to run on SSD drives.
Recovery Data notes. If you stop in the middle of Disk 4, you will have the first 3 disks and you can still make a copy of all 4 disks. At the end of disk 4 the computer turns Recovery disk copy off. You cannot make more copies.
Disc 1, Boot Media
Disc 2, Recovery Media 1
Disc 3, Recovery Media 2
Disc 4, Recovery Media 3
Notes:
HD Boot time = 41.4 seconds
SSD Boot time = 29.6 seconds
This is with little software installed. With more programs installed the boot up time will increase. Keep in mind the first phase of boot up consists of BIOS and hardware communications. With many programs installed the SSD will really be nice. The Registry loading will be totally SSD dependent and fast.
HD partitions and size before SSD installation.
Lenovo Recovery partition = 9.67GB used + 5.94GB free = 15.63GB
System Drive partition = 3.34MB used + 865MB free = 1.17GB
Local Disk C partition = 27.9 GB used + 420 GB free = 448.96 GB
Total GB = 465.76
Window Performance test.
4GB RAM installed
7.1          Processor
5.9          RAM
4.7          Graphics
6.4          Gaming Graphics
5.9          HD
8GB RAM installed
7.1          Processor
7.5          RAM
5.9          Graphics
6.4          Gaming Graphics
5.9          HD
SSD and 8GB RAM installed
7.1          Processor
7.5          RAM
5.9          Graphics
6.4          Gaming Graphics
7.1          HD
Adding SSD card
(I used the MyDigitalSSD 128GB 50mm Bullet Proof mSATA PCI-e drive. Some SSDs are a little faster but cost much more.)
Install SSD
Initialized SSD card in My Computer, Manage, Disk Drives
Turn off laptop and remove HD
Boot to Recovery discs
Restore to factory default. (The Recovery disks only have the SSD to restore to)
When finished you can test the operation of your laptop on the SSD drive. Test by going into your BIOS to make sure you know how to get there. Boot using F1 for BIOS setup.
Turn off the laptop and install the hard drive.
Boot to BIOS (Do this first before booting Windows)
Remove HD from boot sequence. Go ahead and setup your boot sequence to something like SSD, DVD, and then USB, etc. Do not include the HD
Then I go to My Computer, Manage, Disk Drives and I do some major changes here.
You must make your own decisions. The SSD drive is prime real-estate and a 20GB recovery partition is out of the question (for me). The Recovery discs have been created. I decided to merge partitions on the SSD drive. Windows 7 Pro will handle this easily on the active drive. Now, there are actually 2 smaller partitions and the smaller 1GB partition cannot be removed. Apparently the operating system needs it. The larger 19GB partition can easily be removed and added to the C drive. No 3rd party partitioning software is needed with Windows 7 Professional. Go to Start, right click My Computer, left click Manage. Select Disk Management. Select the Lenovo_Recovery partition and remove it. Now select the primary partition (C: drive) and select merge. Use the full size of the deleted partition space. The System_Drv partition could not be removed on my SSD. It is only 1.17GB and probably essential.
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The computer controls the use of the 2 video card functions but it can also be controlled in the BIOS.
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Notes: Boot to F11 for recovery. F12 for selecting boot device. Boot using F1 for BIOS setup. The ThinkAdvantage button takes you to a variety of places. I don’t really know where it goes.
Now if you are looking for the User’s Guide you will only find the Hardware Manual. It takes the place of the User Guide and is formatted a little differently. It is OK.
Most other attributes of the laptop are on the selection menus on the Lenovo web site. You can get just about anything you want except the T420 did not have a Blu Ray player at the time I ordered mine. It did not have a GPS option but it could be obtained via 3G subscriptions using telephone towers. If you want a real GPS you can buy many 3rd party USB modules that will tell you where you are at using global satellites.

Hi s78749,
Thanks for the review. After reading it I was ready to give away my T400 and call sales
As a point of reference, here are some numbers from my trusty T400 (2764-CTO, 8G RAM, 500G/7200RPM Hitachi HD, WIn 7 Pro 64 vanilla MS install + Lenovo apps and utilities):
Boot times:
Power on to Win login screen: 45 sec.
Power on to desktop (including 5 sec of typing password) 60 sec.
Windows Experience Index:
(integrated graphics)
Processor: 6.1
RAM: 6.1
Graphics: 4.1
Gaming: 3.5
HD: 5.9
(discrete graphics)
Processor: 6.1
RAM: 6.1
Graphics: 4.8
Gaming: 5.6
HD: 5.9
Hmm, maybe I'll keep it
Thanks again,
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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How do I get the Adobe Flash Player 10 to Work (Windows XP SP3)?

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ATR

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*Mar 1 01:19:29.510: RADIUS: EAP-Key-Name        [102] 2   *
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*Mar 1 01:19:29.527: RADIUS:   91 5F 64 12 73 8E 76 0C 31 DD 2B B7 2E EC 6E BA          [ _dsv1+.n]
*Mar 1 01:19:29.527: RADIUS(0000000B): Received from id 1645/19
*Mar 1 01:19:29.527: RADIUS/DECODE: Reply-Message fragments, 10, total 10 bytes
*Mar 1 01:19:29.527: %MAB-5-FAIL: Authentication failed for client (60eb.699a.0e0f) on Interface Fa0/1 AuditSessionID 0AF80215000000030048C250
*Mar 1 01:19:29.527: %AUTHMGR-7-RESULT: Authentication result 'no-response' from 'mab' for client (60eb.699a.0e0f) on Interface Fa0/1 AuditSessionID 0AF80215000000030048C250
*Mar 1 01:19:29.527: %AUTHMGR-7-FAILOVER: Failing over from 'mab' for client (60eb.699a.0e0f) on Interface Fa0/1 AuditSessionID 0AF80215000000030048C250
*Mar 1 01:19:29.527: dot1x-ev(Fa0/1): Couldn't find the supplicant in the list
*Mar 1 01:19:29.527: dot1x-ev(Fa0/1): Sending create new context event to EAP for 0x9E000002 (60eb.699a.0e0f)
*Mar 1 01:19:29.535: dot1x-ev(Fa0/1): Created a client entry (0x9E000002)
*Mar 1 01:19:29.535: dot1x-ev(Fa0/1): Dot1x authentication started for 0x9E000002 (60eb.699a.0e0f)
*Mar 1 01:19:29.535: %AUTHMGR-5-START: Starting 'dot1x' for client (60eb.699a.0e0f) on Interface Fa0/1 AuditSessionID 0AF80215000000030048C250
*Mar 1 01:19:29.535: dot1x-ev(Fa0/1): Sending EAPOL packet to 60eb.699a.0e0f
*Mar 1 01:19:29.535: dot1x-ev(Fa0/1): Role determination not required
*Mar 1 01:19:29.535: dot1x-ev(Fa0/1): Sending out EAPOL packet
*Mar 1 01:19:30.290: %LINK-3-UPDOWN: Interface FastEthernet0/1, changed state to up
*Mar 1 01:19:39.828: dot1x-ev(Fa0/1): Sending EAPOL packet to 60eb.699a.0e0f
*Mar 1 01:19:39.828: dot1x-ev(Fa0/1): Role determination not required
*Mar 1 01:19:39.828: dot1x-ev(Fa0/1): Sending out EAPOL packet
*Mar 1 01:19:50.113: dot1x-ev(Fa0/1): Sending EAPOL packet to 60eb.699a.0e0f
*Mar 1 01:19:50.113: dot1x-ev(Fa0/1): Role determination not required
*Mar 1 01:19:50.113: dot1x-ev(Fa0/1): Sending out EAPOL packet
*Mar 1 01:20:00.414: dot1x-ev(Fa0/1): Received an EAP Timeout
*Mar 1 01:20:00.414: %DOT1X-5-FAIL: Authentication failed for client (60eb.699a.0e0f) on Interface Fa0/1 AuditSessionID
*Mar 1 01:20:00.414: dot1x-ev(Fa0/1): Sending event (2) to Auth Mgr for 60eb.699a.0e0f
*Mar 1 01:20:00.414: %AUTHMGR-7-RESULT: Authentication result 'no-response' from 'dot1x' for client (60eb.699a.0e0f) on Interface Fa0/1 AuditSessionID 0AF80215000000030048C250
*Mar 1 01:20:00.414: dot1x-ev(Fa0/1): Received Authz fail for the client 0x9E000002 (60eb.699a.0e0f)
*Mar 1 01:20:00.414: dot1x-ev(Fa0/1): Deleting client 0x9E000002 (60eb.699a.0e0f)
*Mar 1 01:20:00.414: %AUTHMGR-7-FAILOVER: Failing over from 'dot1x' for client (60eb.699a.0e0f) on Interface Fa0/1 AuditSessionID 0AF80215000000030048C250
*Mar 1 01:20:00.414: %AUTHMGR-7-NOMOREMETHODS: Exhausted all authentication methods for client (60eb.699a.0e0f) on Interface Fa0/1 AuditSessionID 0AF80215000000030048C250
*Mar 1 01:20:00.414: %AUTHMGR-5-VLANASSIGN: VLAN 99 assigned to Interface Fa0/1 AuditSessionID 0AF80215000000030048C250
*Mar 1 01:20:00.422: dot1x-ev:Delete auth client (0x9E000002) message
*Mar 1 01:20:00.422: dot1x-ev:Auth client ctx destroyed
*Mar 1 01:20:00.422: dot1x-ev:Aborted posting message to authenticator state machine: Invalid client
*Mar 1 01:20:00.733: %AUTHMGR-5-SUCCESS: Authorization succeeded for client (Unknown MAC) on Interface Fa0/1 AuditSessionID 0AF80215000000030048C250
*Mar 1 01:20:00.733: RADIUS/ENCODE(0000000B):Orig. component type = DOT1X
*Mar 1 01:20:00.733: RADIUS(0000000B): Config NAS IP: 0.0.0.0
*Mar 1 01:20:00.733: RADIUS/ENCODE: Best Local IP-Address 10.248.2.21 for Radius-Server 10.248.64.20
*Mar 1 01:20:00.733: RADIUS(0000000B): Started 5 sec timeout
*Mar 1 01:20:00.741: RADIUS: Received from id 1646/9 10.248.64.20:1646, Accounting-response, len 20
swi-test-802.1x#
swi-test-802.1x#
If anyone has an idea. Another thiong to mention, hosts have a Trend OfficeScan solution for Host protection, but the same on Windows 7 and everything is OK.
Thanks for your precious help.
Pierre-Louis

Hi Pierre-Louis,
A couple of questions here:
-We have a voice vlan defined for the port and multi-domain config.During your tests, do you have the PC connected behind an IP Phone?
-Which authentication method do you want to go for PC/IP phone?
-Whats the IP Phone model/vendor ?
In the logs , we have an Access-Reject for the client MAB auth attempt and then failover to dot1x auth.However, I dont see a Phone MAC in the logs.
On the switch debug, we see several EAPOL packets to client 60eb.699a.0e0f, which seems a Quanta computer based on the MAC vendor.
However no EAPOL packets seen from client side.You did indicate seeing an EAPOL Start from the host PC on a sniffer trace.
-Are you sniffing on the client adapter itself or the switchport to which client is connected?
-If we have an IP phone inbetween, do you also see the EAPOL start packet from the client when sniffing on the switchport ?
Windows XP ,SP3 has some changes as compared to earlier SP versions:
http://support.microsoft.com/kb/949984
The following output would help to further isolate on problem.You will need to ensure that we have timesync between sniffer traces and debug logs for correlation.
On switch, save logging output of:
debug radius
debug dot1x all
debug authentication all
debug authentication feature mab_pm all
debug authentication feature mda all
debug authentication feature voice all
Simultaneously you can capture sniffer trace by spanning switch port interface to which Phone/PC is connected.Please don't use any filters during the sniffer capture.
After above steps please do a shut/no shut for tested port interface and replicate the problem with Win XP SP3.
Following the test, you can also obtain the output of "show auth sessions int
HTH,
Alex

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