Windows xp trade in issues

Question

I brought in a laptop with a working battery, no screen crack, and a valid serial number. According to multiple replies on these forums, this laptop should qualify for the trade in program. However, I was denied the trade in because the screen was partially dim. I explained that this laptop should still qualify according to the best buy customer service representative replies on this forum, to which I was still denied. This inconsistency is frustrating, as I would like to support best buy and this program. Any help to correct this issue would be appreciated.
My local best buy store is in fargo, ND. Thank you for your assistance.

Answer 1

Hi Tradeinhelp,
I greatly appreciate you wanting to support the Windows XP upgrade program, as it revolves around recycling. Recycling is an extremely important part of a sustainable future, so I commend you for being on board! This program is meant to allow our customers to trade-in their older XP laptops for a discount towards newer technology, as well as shed a positive light on getting rid of your old technology. I apologize that your recent experience in the Fargo store resulted in frustration.
Generally in this scenario, we would reach out to store leadership and gain further understanding around why your trade-in would have been denied, which can take some time depending on how busy the store is. However, today is the last day of the promotion. With that said, I would highly suggest going back to the Fargo location and asking to speak with a manager. From what it sounds, your computer may be eligible for the promotion as a dim screen isn’t listed as a reason for ineligibility.
Thank you for sharing your concerns with us on the forums, and I hope the store leadership team at the Fargo location is able to take another look at this before the promotion ends!
Brian|Senior Social Media Specialist | Best Buy® Corporate
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