Windows XP wont recognise Silverlight

As per a previous post recommending that you right clickn on video settings and pick silverlight from the list as the prefeerred video player.
When I try this the only video player shown is flash player. There is no list and there is defintely no Silverlight.
I would ring BT again (so far have made 12 calls in 8 days, 5 over 45 mins, 2 over 90 mins and 1 yesterday of 2hr 46mins!!!) but I am not sure my nerves will stand another bunch of excuses and being told they will call back at a given time and date (So far had 2 of these and have rceived no call back on either!).
Funny enough the customer care agent completely lost interest when he realised I would not be sucked into his upselling of a £90 alternative to the online issue!
If BT Sport requires a computer with specific settings, operating system and a bucket full of luck maybe they should tell that to the victims of the sales team before they agree to take your money to sign to BT.
I left Plusnet specifically for the sports and so far have seen no sport in 9 days!!! 
So come on BT play fair. Help me see what i purchased (preferably without telling me to buy a new PC!!, yes it really was said!)

If you're using Internet Explorer go to Tools > Internet options > Programs > Manage add-ons > select "All add-ons" under "Show"; Silverlight needs to be there and it needs to be enabled.  If that doesn't help, this page might.
You can click the white star next to this message if you think it was helpful.

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