Windows7 64bit Client + ActiveX Viewer

Hello, We have been running Crystal Reports Server for several years with no issues. We recently started deploying Windows7 64bit on several of our clients desktops. When they try to load a web report they receive the message to install the ActiveX Viewer. When they click install they get an error "The Crystal Reports Viewer is unable to create it's resouces". I have read the KB articel about regiestering the dll from the worksation, but I prefer to have this happen automaticlly like on the 32bit clients. Does anyone know away to fix this, by the way I'm running version 11.5.3.438 is there a service pack to address this issue?

Win7 in general and win7 64bit inparticular are not supported platforms for your product version.
You'll need to upgrade to Xi3.1 Sp3 , if you want to use Win7 clients.

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Crystal Reports 11.5 ( XIR2) on W2K8-64Bit Server, ASP ActiveX Viewer

Hi experts,
hope this is the right Forum to solve my problem.
During the last months , i had to migrate/upgrade at least 5 Customer, coming from a
Win2K3 32 Bit Server Environment, using various CR Versions ( 9 to 11 ).
Target Plattform : W2K8 64B / CR XIR2 ( 11.5.12.1838 )
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the so called RDC technique
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went to the hell of registry permissions, DLL Registring, temp Files , IIS 7 ApplicationPool,
directory or other access Rights etc. ..
But two of my servers share the same Problem,
which did cost me days of investigation an tryOnError proceeding.
Here are the Symptoms :
Calling the Report launches the ActiveX Viewer, but the Plugin stays Grey .
BUT : exporting to PDF , or clicking on the "Group Structure" Button shows the correct result.
So the Database and Serverside report preparation seems to be 99% working.
and the Client Server Communication is running either.
Seems to be the only Problem left, to Render the Screenlayout , and pass it to the Browser Control.
Checking the serverside with ProcessMonitor shows ,
the the final Error that occures is,
that Crystal expects a Temp File such as \epfXXXX.tmp
which is not there !
so what is the Problem here ?? which DLL or Process is responsible for generating a EPFxxxx.tmp File ?
Does anybody have a solution or hint for me??
( i will write a complete howTo with all my expieriences, if anyone helps me laying the final brick ...
markus
Edited by: knmatweb on May 10, 2011 10:20 PM

Hi Saurabh,
perfect !
that was the solution
the final hint was, to modify the RDCrptserver115.asp itself,
identify the line with
reponse.addheader "CONTENT-LENGTH" , lenb(temp)
and change it to
reponse.addheader "CONTENT-LENGTH" , lenb(temp + 0)
so i'll try to summrize the known ( and finaly solved ) Problems
regarding "RDC in Classic ASP , running on a Win 2008 64 Bit Server"
and share it to this and other forums
hanks again
and of cause many hanks to Ludek Uher
Markus Knittler

CRYSTAL XIR2 ActiveX viewer Freezed

Post Author: [email protected]
CA Forum: Other
Hi,
I integrated the CRViewer in my C++ application. I try to display report with field parameters (static and dynamic). Sometime all works fine during a long period, the parameter popup windows is displayed, I set the field parameters and then the report is displayed. But, sometimes the activeX is freezed and the popup windows doesn't appear. I have to stop the application and I couldn't display the report during a long period. I tested differents reports when the activex is in a freezed period, and I found that the activeX displays reports if there is no field parameters (there is no popup windows).
I don't understand why the viewer works fine during a long period (more than a week) and then it doesn't work during many day. I don't change anything in my source code but the reports without field parameters are always displayed correctly.
thanks in advance.
Fred.M
System used :
WINDOWS XP Crystal Reports XI R2 full buildVisaul C++ 2003

http://support.businessobjects.com/communitycs/technicalpapers/cr_troubleshooting_activex_viewer.pdf
says
bq.
Manual installation
To manually install the ActiveX Viewer on the client computer:
1. Copy the ActiveXViewer.cab file from the server to the client computer, and extract its contents to a temporary folder.
2. Move the files Crviewer.dll, Crviewer9.dll, Sviewhlp.dll, and Swebrs.dll to the System32 folder. Keep this folder visible.
3. On the Start menu, click Run. The Run dialog box appears.
4. In the Open box, type âu20ACu0153regsvr32âu20AC and then drag and drop the Crviewer.dll file icon from the System32 folder onto the Run dialog box.
5. Click OK.
6. Repeat steps 3 and 4 for the files Crviewer9.dll, Sviewhlp.dll, and Swebrs.dll.
But I haven't tried it myself yet. I have so much crystal stuff on my PC. I'm going to set up a virtual PC that has never had crystal and see if it works.

Crystal Report Activex Viewer Control

 Our users are prompted to download: Crystal Report Activex Viewer Control -- when trying to view reports. Since they do not have Admin rights on their PC, they are unable to install this Activex Control. Is there a setup file available someplace that can deployed to the user's pc that would intsall the activex control?Any help would be appreciated. Thanks,Anupam

http://support.businessobjects.com/communitycs/technicalpapers/cr_troubleshooting_activex_viewer.pdf
says
bq.
Manual installation
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1. Copy the ActiveXViewer.cab file from the server to the client computer, and extract its contents to a temporary folder.
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3. On the Start menu, click Run. The Run dialog box appears.
4. In the Open box, type âu20ACu0153regsvr32âu20AC and then drag and drop the Crviewer.dll file icon from the System32 folder onto the Run dialog box.
5. Click OK.
6. Repeat steps 3 and 4 for the files Crviewer9.dll, Sviewhlp.dll, and Swebrs.dll.
But I haven't tried it myself yet. I have so much crystal stuff on my PC. I'm going to set up a virtual PC that has never had crystal and see if it works.

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Hi All,
We have been using Crystal Enterprise 10 for long without any issues, Recently we had to move to Crystal 11 as our clients are not able to buy Crystal 10 any more.
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the url in the following manner
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Hi,
In new versions of BOE you should be using a URL command called OpenDocument or alternatively Viewrpt.aspx/.jsp.
https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/800f7400-bf3e-2b10-fa81-c6c74f457ab4

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Hi,
We have several users running GroupWise 7.0.4 on different Windows7 64bit laptops. If they try to reply to a long e-mail and scroll down to the bottom and then up, GroupWise crashes. If they use the mouse wheel then GroupWise is fine. It only happens when the use the scrollbar. They have different models of Dell laptops. Some are XPS and some are Latitudes. Other users have the same model of Latitude running Windows XP sp3. The XP machines work without issue. Everyone in the office runs Office 2010 and Grouplink's ContactWise. Unfortunatly, the people running Windows7 64 are officers of the company. Getting much time at any of their machines is hard. Right now they use the mouse wheel but they grumble that Outlook won't have this problem.
Thanks,
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On 6/15/2012 7:46 AM, jkenney57 wrote:
>
> Hi,
> We have several users running GroupWise 7.0.4 on different Windows7
> 64bit laptops. If they try to reply to a long e-mail and scroll down to
> the bottom and then up, GroupWise crashes. If they use the mouse wheel
> then GroupWise is fine. It only happens when the use the scrollbar.
> They have different models of Dell laptops. Some are XPS and some are
> Latitudes. Other users have the same model of Latitude running Windows
> XP sp3. The XP machines work without issue. Everyone in the office runs
> Office 2010 and Grouplink's ContactWise. Unfortunatly, the people
> running Windows7 64 are officers of the company. Getting much time at
> any of their machines is hard. Right now they use the mouse wheel but
> they grumble that Outlook won't have this problem.
> Thanks,
> John
>
>
Interesting.I have dell laptop, gw 7.04 client, windows 7x64 and do not
experience this issue. Studio 17 model.
Could this be
some setting in the touchpad? I remember modifying mine quite a bit,
turning off most of the special features.
Does it occur with PGUP/PageDown/Arrow Scrolling?

URL reporting - suppress grouptree display in Activex viewer

Hi,
We are running BOXI R3, using URL reporting to launch reports after a user has logged into Business objects in our app using the Java SDK to select reports, set parameters, etc.
We have been using the Dhtml viewer as the default, but want to move to using the ActiveX viewer as the default instead.
How can the default behaviour of the Activex grouptree display be changed, in order to not show the grouptree when a report is opened?
We were able to modify the Dhtml viewer behavior to suppress the groupTree, but it is not clear how to do this with the Activex viewer, either by URL parameters or the htmlviewerbridge web.xml settings, or .jsp code.

Post Author: gouldjw
CA Forum: Publishing
Still haven't figured this one out, so any help would be greatly appreciated. Is it not possible to use the ActiveX viewer without CR Server or BOE? It appears to be a feature of Crystal Reports Developer Ed., but I can't figure out how to actually view a report using the viewer. All I can do is display in DHTML, but for 10+ MB reports, this doesn't work well because the report reloads at every click.
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Customizing ActiveX Viewer for Crystal Reports 2008

Here's the scenario.
We have reports designed in Crystal Reports 2008, that are deployed on Business Objects 3.1 Infoview. All reports have Parameters for users to choose. All reports are expected to refresh on open.Some are dynamic some are standard static ones. There is an application developed in JAVA that is rendering these reports using the ActiveX viewer.
The users are not comfortable with the way reports look in JAVA viewer. Hence the choices are either HTML viewer or ActiveX viewer.
The application achieves this by making OpenDoc call to the report and using
sViewer=actx
as one of the parameters. Here's the issue that we run into. When users land on the parameter screen, the parameter screen alone Pops Up in a new window. Once all the parameter values are entered and the users clicks OK, the window vanishes and actual report is rendered in the original window.
If we use HTML viewer by setting
sViewer=html
The report Parameter screen is rendered in the main window without popping up. However we do not wish to use HTML viewer because, some of the reports are linked to other reports with OpenDoc calls. i. e. Parent report calls child report with a OpenDoc call. In the HTML viewer, when you click on the link to child report, it opens in same window despite setting
sWindow=new
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Lastly you can recreate all this behavior by setting your viewer preferences in Info View settings.
So, here's my questions.
1. Should I use the .Net viewer instead of ActiveX Viewer ? If so, where can I find Syntax for the same ?
2. Can someone point me to documentation on the ActiveX Viewer ? Specifically making it not to Pop Up the Parameter Screen ?
3. Should the Java application use a different method other than Open Doc to cal the reports ? If so where can I get the details ?
Apologies for the long post. I tried to anticipate most of the questions that may arise in your mind. Thanks in advance for the time invested.

Thank you Adam for the help.
I already have the Open Document document you mentioned. Can't seem to search for the KB article in Marketplace. No results found.
Just to clarify, I do not want to avoid the Parameter screen. Its the fact that it Pops Up in ActiveX viewer is the issue. The only thing I want in ActiveX viewer is to make that screen appear in main window just like HTML viewer.
I understand that there is no difference as far as opendoc is concerned between .Net or JAVA. I am looking for the SDK behind the viewers themselves.
To my third question, your answer is what I was looking for. But need a bit clarification.
>
Adam Stone wrote:
> If you do not like the functionality that OpenDocument provides, you could use the SDK to view the reports, but you will likely run into the same issue as you are running into when using the html viewer. The only workaround for that is to set a property on the viewer object in the SDK but it will affect all hyperlinks in the report not just a single one.
By setting Property in SDK for the viewer Object, are you referring to Meta Tag encapsulation such as
<a href= http://infoview.server.com/Infoview/opendoc/openDocument.jsp?iDocID=ABZR3Z&sIDType=CUID&&sType=wid&sRefresh=Y&sWindow=new>Report Title</a>
May be I didn't get your point with setting property. I know there is documentation on Viewer SDK. I just can't seem to find it. I hope it would answer the questions.
Edited by: SAMEER UPADHYE on Oct 6, 2010 5:46 PM

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Unable to UNINSTALL "hp Color LaserJet CM1312 MFP Series" from Windows7 64bit OS on HP-8730w

i am unable to UNINSTALL the "hp Color LaserJet CM1312 MFP Series" from Windows7 64bit OS installed on HP Notebook 8730w Mobile Workstation.
If i click the uninstall button using the original printer driver CD, nothing happens; no error messages either.

This seems to be a commercial product. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support!
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http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Problem installing ActiveX viewer in Windows 7

Hello,
We downloaded the public beta of Windows 7 today and I am getting an error in our web application when it tries to install the Crystal Reports XI ActiveX report viewer (version 11.0.0.1424 of crviewer.dll). IE8 will issue its normal prompt to ask you if you want to install the control, but after that, the little object image in the upper-left corner of the page turns to a red X.
I tried using the sample code which comes with Crystal XI (SimplePreviewReport.asp in the "BeginHere" folder) and that had the same problem. I put some debug code into SmartViewerActiveX.asp and found that I was getting an "ActiveX component can't create object" error on this line:
Set webBroker = CreateObject("CrystalReports11.WebReportBroker.1")
I don't think it's a security issue because I am an administrator on the machine and I didn't have any problems installing other ActiveX controls. I tried running the web site in both the Local Intranet zone as well as the Trusted Sites zone. I'm also thinking that the issue is more with Windows 7 than IE8 because I have IE8 Beta 2 installed on a Windows XP machine and the Crystal ActiveX viewer installs just fine there.
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XI R2 is more then an incremental update in some aspects to XI R1. They are officially versioned 11 and 11.5 and XI R2 is considered a new release. However in most aspects to a Crystal R1 customer XI R2 doesn't offer much more in functionality other than it is more up-to-date and is still receiving updates and patches.
With out looking at Operating Systems or other factors I generally recommend R1 customers move to R2 so they are kept up-to-date. However being an new version that does mean you will need to update your projects to call the R2 runtime, and then you can use the R2 merge modules.
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Remember that this is just a guess, based on R2 being 3 years old and nearing end of its patch cycle and Windows 7 being at least 4 months away. However this cannot be concidered an official statement it is just my personal opinion. Enough caveats there?
Trevor

Get Crystal Report XI R2 to work on 64 bit OS (win 2K3) web ActiveX viewer

Can anyone help me with the issue below, I have been working on this issue for long time and have intensively researched the internet and tried out few solutions but non worked for me.

Overview: 
I am working on an application that was build with a classic ASP and VB6 COMs. The COMs load rpt file, this would be the report template, then it loads a recordset into the rpt file and gets displayed on the web page using ActiveX viewer. There are few activities done by the COMs, varying from changing formulas, updating header and footer, suppressing sections to loading data. We are using crystal report XI release 2 with SP4 and application works fully ok on Windows XP and Windows 2003 on the 32 bit OS. Now we are trying to deploy the application on a 64 bit environment and we realise that we can only do this on 64 bit in a 32 bit mode. As we have VB COMs and they can only work on a 32 bit system. So I have done the following in order to enable our application to work and for the reports to run.

1) Configure the IIS server to run in worker process isolation mode 
2) Enabling the 32bit mode by running this command 
cscript.exe adsutil.vbs set W3SVC/AppPools/Enable32BitAppOnWin64 TRUE 
3) Install our COM application and give the required permission 
4) Install ASP files with rpt files and give the required permission 
With few attempts I managed to run our application on the 64 bit system using the 32 bit mode, but few reports still fails to display.

Problem: 
I am unable to run and/or view crystal reports on a windows 2003 64 bit system. I have turned on the 32 bit mode so I am able to run COM objects and I am able to run my application and view crystal reports but some reports still fails with no error message. The failed reports display the crystal viewer with no data no page but only the top bar with crystal controls e.g. export, move pages etc.

Analysis/investigation: 
I run the same application pointing to the same database as my 64 bit (32 bit mode) environment and run the reports with some data and it worked fine, so I saved the report and tried viewing on my 64 bit environment with simple crystal preview page. Unfortunately it was same result as report came back blank in the viewer with no pages even though if I open that report the crystal application it will show me data saved with it. I have to say on my windows 2003 32 bit system that was fully working, I needed to turn on isolation mode in IIS 6 (i.e. turn off worker processor mode) in order to get all my reports working, otherwise I would get the exact same issue that I have with the 64 bit system. However in my 64 bit system I canu2019t turn on isolation mode, as the 32 bit mode option requires the IIS to be set with worker processor mode or none of the COMs will work.

So please could you help with any suggestion, or solution if possible.

Many Thanks

Hi Ludek

Let me clarify a bit about the issue we been have: 
For example we have report-1.rpt and report-2.rpt, both are very similar and in fact report-2 have a little bit more information than report-1. So when I install our application on a webserver in Windows 2003 32 bit system, with Crystal Report XI R2 developer edition + SP4, both reports work perfectly fine and application save the report and show it on the crystal report ActivesX viewer. So I made copy of report-1.rpt and report2.rpt with data and kept it a side.

Now I install our application that is the asp files and COM objects on a 64 bit windows 2003 and turned on the 32 bit mode to enable our COMs to work. I then run our application pointing it to the same database I used with the other OS, and I tried to run report-1.rpt and report-2.rpt, so report-1.rpt has failed with the viewer showing but no pages and only the controls. However, the report-2.rpt worked fine with data showing ok. So I copied the 2 reports I generated from the other OS and pointed my view report asp page to these rpt files, again same result report-1.rpt failed and report-2.rpt worked ok.

So I guess what I am trying to say is we are using the exact same COMs on both OS and to generate on both reports, also pointing to the same database using the same connection string. The result is one report is failing on the 64 bit machine.

Now when I try to export/save the report-1.rpt, the report that come with no pages, I get the error below, this is the same error I get if I try to move to different pages.
 CRAXDRT Error Occured on Server.70 : Permission denied

Please let me know if I can provide more information.

Many thanks

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A hint from another thread suggests that temporarily disabling the Windows Firewall may help with the installation of the C++ Redistributable components.
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Hi dufflebag123,
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Currently running SAP Business Objects Enterprise XI R2 in a production environment. We have installed and are testing Enterprise 3.1 and will all likelihood will move this new version into production this upcoming weekend (7/17) and shut down XI R2.
I would love it if someone could PLEASE explain what triggers the whole activex view and print control downloads. This has to be the most frustrating thing with BO product.
Here's the deal. Sometimes it prompts for download, sometimes it does not. Yes, all the activex security controls and plug-in settings are activated properly (ie: prompting for activex download are either enabled or set to prompt). We have a fair number of users who do NOT have local admin rights on their PC's so we were worried we'd have to figure out how to push out the controls. Yet, in testing 3 separate machines (using the new 3.1 release), none of them got prompted for downloads and they were still able to view and/or print reports using activex. I was led to believe that with the new release (3.1), it would be like viewing or printing for the first time and download/install of activex controls would be required. Is that bad information? Does it use the 11.5 activex add-on's that are already installed for current production system instead?
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Why are you doing this with BO4 just released?
the issue of active X depends on
the version of IE
the settings of download ActiveX
IF the Active X download have already happened
some of these may already be on web sites used have already downloaded (nothing to do with CR)

Windows7 64bit Client + ActiveX Viewer

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