WinHelp, Windows 8 and Ultrabook - macros not working

Our products are generated for WinHelp 2000 using RH9 for Word
The user has symptoms typical of macros not working. This has normally been caused by the user not properly doing the step described in the Knowledgebase article at http://support.microsoft.com/kb/917607 regarding " How to enable macros on a single computer after you install the WinHlp32.exe"
I have updated a machine to Windows 8, performed the Knowledgebase article items and our products work fine. I have also verified that the user's machine has the correct registry settings, so it looks like Windows 8 is not the culprit. That leaves the Ultrabook
This combination of Windows 8 and Ultrabook is quite new and I am hoping someone using WinHelp 2000 has already run into it.
Please let me know if so.
Thanks

David
On rereading this, I am not sure I follow.
You say "I have updated a machine to Windows 8, performed the Knowledgebase article items and our products work fine."
So on your machine it is OK but not on that of a user who has an Ultrabook, is that the case? If so, I'm not sure how to help as it is machine specific. Are you 100% sure they downloaded the right viewer and installed it with admin rights?
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

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