Winmail.dat

Why are my attachements only recently coming in as winmail.dat? I have never had issues opening word, pdf or excel docs on iphone or ipad in the past. I have the doc 2 go app as well so I don't know why suddenly they don't open??

Bvjed et al.
My wife has just had this issue and after digging around I found what was causing HER issue.
Situation:
Some email recipients were receiving a .pdf file as a winmail.dat file but this was not everyone and only affected those on iPad/iPhone that could not receive/interpret RTF formatted emails. Anyone opening the email on a Windows PC (and I haven't tested on Mac or other devices such as Android etc) would see the .pdf attachment and it would open normally.
Analysis:
There are plenty of advise/recommendations saying that .pdf files attached to emails formatted in RTF format may not be able to be received if the receiving client cannot handle RTF. HOWEVER, it is important to understand HOW emails are converted/formatted in RTF by Outlook (various versions). One method that most users have checked is the Mail Format setting within each email as either HTML, Rich Text or Plain Text. The other method that is much less obvious is the setting at each email address level and you can check this by right-clicking on the recipient's email address and selecting Outlook Properties. Assuming you do not have the person's contact details in a contact record, it will show a small Email Properties window. Note the last field called Internet Format and if it states "Send using Outlook Rich Text Format" then that recipient would be unable to open .pdf attachments that you send them if they are using an IOS mobile device.
Solution:
Change this value to "Let Outlook decide the best sending format" and send the email & attachment again.
This explains why some people found the solution to be deleting the entry from their Outlook Contacts - it someone reinstated the format option to the "Send using Outlook Rich Text Format" for future emails. How that happens is for someone else to determine! ;-)
Please like this if it helps you.
Cheers
Mark

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    <Link Edited By Host>

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