WIP Assembly Completeion for a returned Serial Number

Hi friends,
We want to use a serial number which has been returned already via WIP Assly return against a job.
System is not allowing to consume the same serial number against another discrete job.
To throw you light on the above issue, please find the exact sequence of operations happened.
1. Created a discrete job. Job Number : 63166-10142 for 20 quantities.
2. The job was initially completed for 20 quantities bearing 20 different serial numbers.
At this stage, in the discrete job > job history - Quantities completed was '20' and Quantities remaining was '0'. The job status was 'Completed'.
3. Later on Assembly return for one assembly was done bearing the serial number-80E62679970.
4. Now at this stage discrete job status was 'Released' and in the discrete job > job history - Quantities completed was '19' and Quantities remaining was '1'.
5. Now the user completed the discrete job 63166-10142 , with a serial number -80M62724253.(which is different from the returned one).
6. Now at this stage discrete job status became 'Completed' and in the discrete job > job history - Quantities completed was '20' and Quantities remaining was '0'.
7. Now the user wants to use the serial number-80E62679970 which was earlier returned in another job.
The system is not allowing to use the serial number as it is already used.
Already a SR has been logged with Oracle.But it is pending with them and still we are struggling to find a resolution.
Any pointers would add on to our dimension of thinking.
Regards,
Bala.

Hi Bala,
Can you mention the status of the serial number you have used (80E62679970) now.
Navigate : Inventory > On-hand Availability >Serial Numbers
In the Serial Info Tab you can find the current state of the serial number.
If you pass on the info, i can try to help you out.
Thnaks,
Saravanan

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WIP Assembly Completeion for a returned Serial Number

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