Wipe data blackberry Z10

i'm just wipe my data in blackberry Z10, after it finish and start to loading with blackberry icon, after it finish too, my screen just black and nothing happen, im already wait for it, what should i do? can you help me

I know there is a language barrier here.
After you power up the device and the screen goes black, is the device ON or OFF?
What happens if you use your finger to SWIPE UP on the screen?
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Similar Messages

After wipe my blackberry z10 has software problems please can someone help?

I got a secondhand z10 today and decided to do a security wipe and now the phone wont work. It says unable to connect to update server after sofware update. ?? I don't know what to do please help

deborah1978 wrote:
Ah is doing something now it says it will continue once battery reaches 20%
Great!, did it complete now?
Just a tip, anytime you commence an upgrade or such, make sure you are connected to the charger. Losing power during an upgrade can certainly brick your device.
And there is nothing wrong with performing an upgrade over USB connected to the PC via the BlackBerry Link software. I've done it four or five times now on my Z10. BlackBerry provided that method of updates for a reason and wouldn't have done were it not a feasible option.
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Blackberry Z10 got stuck while loading the OS

Few days before my blackberry Z10 got stuck while i was typing a new, so i have rebooted the device. While restarting it hangs at startup logo. i have left it for couple of works still it is the same stage. unable to get the Home screen.
from the internet i found that if i can wipe the device, but i have some data in the Internal storage
can someone advise how can i retrive the data.
your help is much appreciated.
Thanks
santosh

Hi and Welcome to the Community!
Access to the data on the device requires that the device be functioning, which is exactly what it cannot do. This simply proves out that backups, like insurance, are neither a reactive nor an optional activity.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry z10 hanging and battery problems

I have a blackberry z10, STL 100-1, after like 4 weeks of using it, i realised that the battery drained quickly so decided to do a security wipe. thats where my problems started. The battery heats up and the phone goes off or rather hangs then goes off. to switch it back on, i have to put it on charger, which it shows battery completely empty even if its full, after a few mins charge the phone works again. This problem occurs usually say when im browsing the a text or whatsapp message is received. any help? oh. and ive tried security wipe like 10 times, problem still not solved

What is happening is that your on-device battery meter is off-sync with the actual battery charge.
Connect to your OEM wall outlet battery charger and while still connected and powered on, remove the battery a minute to reboot. After reboot leave to fully charge to 100%.
Thus will reset the false charge reading. You may need to do perform this procedure 2-3 times.
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Blackberry Z10 "Call Failure"

Hi Can anyone help? My Blackberry Z10 has been working fine for a few months. This week I can not make calls nor can I take calls. When I dial out the phone displays "Call Failure" Contact your service provider. I have been in contact with Virgin and they say nothing is wrong with the account or sim. I have the sim in another blackberry phone and everything works just fine. I have done the security wipe, still the same fault. Does anyone have any ideas what I can do. I purchased the phone online "New" from a private seller.

I would get the sim replaced. I have seen similar issues with sim cards. I had a problem with my data plan on my sim. Wouldn't work on my Z10 but worked in a 9810. One think it was a problem with the device. Turned out that a replacement sim solved the problem.
Get a new sim.
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Blocked blackberry Z10 blocked, correspondence save

Good day to my service center got phone blackberry z10 client wants to be the data is preserved, but it bears the code when you enter the code it just resets the counter input field does not work constantly writes "Wrong password (6/10)" but the phone does not unlock. Help please the customer said that corresponded with you, but he did not understand.
Thank you in advance for your help.
I apologize for my English writing with google translator.

I`m not sure anyone can help you access the device if the PIN is not correct. Hopefully your client had a backup of the device because once you reach the maximum number of password atempts, the device will wipe.

Is there any RIM rep. in here? Did they notice what's happening? I can't move data from Z10 to Q10

Is there any of RIM representative here???
I know this is a common issue, I see many members from forums, here, crackberry, and many others experiencing problems with BlackBerry Link.
1. I can't switch device from Z10 to Q10, 1st it says my Q10 has old software, I have updated to the latest, now it says please make sure my device is connected and retry, I press retry and always failed to detect (for restore data from Z10 backup to Q10) other than that, it can detect my Q10.
2. To restore data from backup you have to sign in to BlackBerry ID first and it makes your BBM contact transferred without the others, contact, SMS, calendar, notes, alarms, settings, etc. I'm thinking of moving back to Z10 and afterwards all my open chats in Z10 just disappear, I still have importants chat containing appointments, addresses, price negotiation, hotel reservations, argh this is frustrating because every time I wanted to restore to new device it will ask to sign in again, and how is it going to decide which is my valid PIN on the other side of my BBM's contact if I keep switching device like this back and forth..
Why can't it be like the old days of OS 4, 5, 6, 7 and 7.1?
Where we can make full or partial backups and restore it to any device and any OS?
Didn't you make a proper test and research before releasing OS10 and BlackBerry Link on the market? (This question goes to RIM's rep. where ever you are)
If you wanna make all of your customers run away because your and software have issues, you've made it
This is my last bad experience with BlackBerry prior to OS10
Laughable poor camera on 9900 I can't take photos of receipts and documents, and I have to charge 3 times a day (this is supposed to be a "mobile" phones? I always ended up with dead battery when I'm mobile, and I have to stuck on charger for hours waiting to charge)
And now this .... Come on RIM do something please we really like your device...
Devices I like the most are 9700 and 9780, except for desktop manager that is not backing up auto text. Great camera, great battery life.
Btw I have use the latest release of Link but still can't restore data.
Solved!
Go to Solution.

Hello,
virtue wrote:
Is there any of RIM representative here???
Note the banner at the top of most all pages on this site:
This site is not a channel for any formal communication with, escalations to, nor formal support from BlackBerry for any purpose whatsoever.
virtue wrote:
Why can't it be like the old days of OS 4, 5, 6, 7 and 7.1?
Because BB10 was not an evolution from BBOS...it is completely new, and sadly they did not take all of the prior design considerations and use them when they created BB10 and it's associated toolsets.
virtue wrote:
Where we can make full or partial backups and restore it to any device and any OS?
That functionality, while requested by many, has not been implemented. There is no way for anyone here to know if/when it will ever be so.
It seems like the rest of your post was mostly commentary or directed at audiences not in this public user-to-user community, so I'll just leave those alone.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Faulty Devices - Blackberry Z10

Our company recently renewed the corporate mobile phone contract with Maxis and we received Blackberry Z10 Smart Phones as free device for the plan that we signed up.
We received 58 units of Blackberry Z10 in June 2014, out of which to-date, several units (40%) have proven to be faulty and warranty claims were made. The claims were handled by IXSUN SDN BHD – Blackberry Service Centre at Tropicana City Mall.
The type of claims varies from hardware reset, faulty battery, keypad not working, system hang etc…
Our business is IT based and we depend a lot on the Smart Phone, accessing to e-mails and as 80% of our employees are Consultants, they should always be reachable on phone. The faulty devices cost the company additional expenses (admin costs – mileage and toll) and a waste of billable time. We are extremely disappointed and unhappy with the quality of device sent and demand that all the units be replaced with a new batch of devices – all 58 units in total.
We are also surprised with your Service Centre policy whereby no hardcopy is given as supporting document for the warranty claim. Only Acknowledgement Job Card is given and upon receiving the repaired phone, the form is retained by the Service Centre and for record, we are requested to take photo of the form instead!
Please find enclosed, copies of the photo shots taken of the forms, last batch of phones sent in for warranty claim last week.
This is a serious allegation and do revert with your solution to our problem within 14 days of the date of this letter, failing which we will cancel the corporate plan with Maxis and return all the phones back to you and seek monetary compensation for the breach of contract in furnishing faulty devices.
Should you have any queries, please contact Ms Sue at 03 56369016 ext 138 or 012 3242137.

This is a volunteer run forum we do not have anything to do with BB.

Must-know BlackBerry Z10 and BlackBerry 10 tips and tricks

Check out the following must-know BlackBerry Z10 and BlackBerry 10 tips and tricks to get the most out of your new BlackBerry 10 smartphone.
1) BlackBerry 10's Built-In Screen Shot Feature
Capturing a screen shot on a BlackBerry 10 device is simple. Just hold both the volume up and volume down keys simultaneously for a couple of seconds until you hear a shutter sound. Screen shots are saved to your BlackBerry 10 camera gallery.
2) Volume Up/Down Keys as Media Controls
You can use your BlackBerry 10 device's volume up and volume down keys to skip through songs in your music librery. To enable this feature, open your BlackBerry 10 Settings by dragging down from the top of your display while on your Active Frames screen or a home screen panel. Choose Settings from the dropdown menu and click System Volume. On the following page, slide the Music Shortcuts button to the On position.
3) Volume Up/Down Keys and the BlackBerry 10 Camera
You simply tap your BlackBerry Z10's display with the camera or video camera open to snap an image or start recording a video clip. But it's sometimes easier to use the volume keys. Just tap the volume up or volume down keys with the camera open to snap and image. And you can also use these keys to start and stop video capture when your camera's video mode is enabled.
4) Instantly Launch Voice Control
The BlackBerry Z10 can initiate lots of different actions based on voice commands thanks to its Voice Control app. And you can instantly launch Voice Control by holding your device's mute key for a couple of seconds.
5) Launch BlackBerry Camera from Lock Screen
BlackBerry 10 lets you quickly launch your camera application from its lock screen, a feature that can be valuable when you want to take spur-of-the-moment shots. A camera icon appears in the bottom-right corner of the locked display screen, and you can hold it for a couple of seconds to launch the camera app.
6) Advanced BlackBerry Hub Inbox Controls
The BlackBerry Hub is the central inbox for all of you various BlackBerry 10 application notifications and messages. You can access basic Hub controls by clicking the Menu key at the bottom right of your Hub screen. (The Menu key looks like three dots stacked on top of each other.) But you can also access some advanced BlackBerry Hub controls from the date bars that appear in the inbox stream at the start of each new day.
Just hold a finger on a date bar to bring up controls that let you skip to the start of the past day, the start of the next day, jump to the top of the BlackBerry Hub, jump to the bottom of your BlackBerry Hub or mark all prior messages as read.
7) Speedy BlackBerry 10 Navigation
The BlackBerry 10 OS can be broken down into three main components: The BlackBerry Hub; the Active Frames screen; and your application panels. You can do navigation through these components using a basic set of swipes and gestures. But you can also use the tiny slider tray that appears at the bottom of the Active Frames screen and all of your home panels. Just tap a specific panel in the slide to navigate directly to that panel without scrolling. Touch the Active Frames square, which is composed of four smaller squares, to jump directly to your active apps page. Or tap the Hub button, which looks like three horizontal lines on top of each other, to navigate right to the Hub.
8) See Your Battery Life Status as a Percentage
The BlackBerry 10 OS does not currently allow you to set your battery-status indicator to show a specific percentage, only a battery icon. But you can check your device's hardware settings for a more specific battery status. Just open your device's Settings by sliding down from the top of your Active Frames or application-panel screen and choose Settings from the dropdown menu. Then click About. On the following screen, change the Category menu from General to Hardware. You'll see a battery percentage listed in the Hardware information.
9) BlackBerry 10 Boot Status as a Percentage
Whenever you restart or power up your BlackBerry 10 devices, a BlackBerry logo appears with a status bar that encircles it. The status bar shows you start-up progress, but you can also view that progress as a percentage number. Just hold your finger anywhere on the BlackBerry logo and a progress percentage appears.
10) BlackBerry Z10 Keyboard Tips, Tricks and Shortcuts
You can type special characters using the BlackBerry 10 virtual keyboard by holding your finger on top of a letter with associated special characters (e, a, i, o, u, y, etc.), and then sliding your finger over to the character of your choice.
Quickly sliding your finger downward from the top of your keyboard to its bottom cycles through the number and character screens so you don't have to tap the number/character screens button, which can slow down typing.
And you can delete an entire word instead of just individual letters by swiping leftward from the backspace key toward the center of your keyboard.
Click Her to know more

This could of been posted by JSanders already in his thread!
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Blackberry z10 screen

Hello blackberry! first off, just wanted to tell you how much i support you guys. I've had numerous blackberries throughout the years and i've even got others to support you haha. This latest release of the blackberry z10 is absolutely amazing! i love the os, the phone...it's perfect. So heres my issue. I recently bought your phone (not from my phone company so no warranty), and i got a screen protector to help prevent the need of the warranty. I put the screen protector on and this HUGE white and black blob appeared. I took the protector off and the black went away and most of the white did as well. However, there is now a bit of the white covering the screen that refuses to leave. It is VERY worrisome and i dont know what to do or how to go about fixing it. i've rebooted the phone, i've taken the battery out and left it, i've left it in rice for an expended period of time..but nothing. It appears as though this white is behind the screen because all of the writing and stuff goes overtop of it. Attached you'll find a pic of what i'm talking about. What do i do and please oh please tell me you can help out a poor broke student fix his favorite phone in the whole world! lol. I look forward to your response.

I can see the image fine.
Is the crescent shaped white blobs in the center of the screen?
I've not seen that before and I am afraid if you don't have a warranty, you're stuck.
Why don't you have any warranty?
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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Blackberry Z10 Sudden Death Syndrome

For some inexplicable reason my Blackberry Z10 has died after a short life of three weeks. It was a quiet passing. She was working fine this morning faithfully taking calls, sending e-mails and reading text messages. And then she just went to sleep and never woke up. Reinforcements are on the way; however I remain phoneless for the next three to five business days.
Three to five business days later…
Newly “certified refurbished” Blackberry Z10 from Verizon arrived then it died. This time death came about two weeks. She was working awesome receiving texts and checking mail and then she was gone. She died fully charged with no history of dropping or having been coffee’d.
All attempts at resuscitation were unsuccessful (e.g., removing battery, tethering to computer to force software reload with or without battery, switching battery, removing memory card, removing SIM card, checking that the white stickers weren’t pink, begging and pleading , crying, etc.)
I believe that there is a defect in the phone. I think that they should be recalled and replaced with new non-refurbished phones. IMHO.
In lieu of flowers please send chocolate.

Ofer_Ronen wrote:
This is not a case of reboots
It is totally dead even the PC dont recognise it so restore is no option
Ofer
Ofer, please don't double post and cross post. Once is enough to deal with your issue in one thread.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Cannot synchronize my BlackBerry Z10 with Outlook 2007 on my Windows 7 Computer

Z 10 Sync to Outlook I cannot sync, despite my best efforts, my BlackBerry z10 with my calendar on my Outlook 2007 on my Windows 7 computer. I am not such a blithering **bleep** that I cannot figure out to, and I have already done, the following: 1, make sure I have an updated BlackBerry Link software; 2, Hook up my phone to the computer and select the device; 3, select "Microsoft Outlook" as account type. 4. Select "calendar" The process seems to start out fine, and then I get a "Sync was unsuccessful" message. I am thinking of getting a web- based work around, by synchronizing Outlook with Google Jacaranda maybe, and then synchronizing it that way, but that uses data. I should be able to use default settings and simply use BlackBerry Link software and the cord that comes with my phone.

Maybe you can try this way:
http://helpblog.blackberry.com/2013/02/how-to-setup-outlook-to-wirelessly-synchronize-your-contacts-...

BlackBerry Z10

Purchase your BlackBerry Z10 with the new BlackBerry 10 operating system today at Best Buy! The BlackBerry Z10 features a gorgeous 4.2” display (1208x768 resolution) 356 ppi. An 8MP rear camera with capability to shoot 1080p video. A 1.5GHz dual-core processor, 2GB of RAM, 16GB of internal storage and an expandable memory card slot. MicroHDMI port for presentations and of course it’s 4G LTE ready. Learn more about the BlackBerry Z10 here http://bbyurl.us/zy8
Here are some sweet BlackBerry 10 features:
BlackBerry Balance: Switch between personal and enterprise profiles at the flick of a finger, so you can carry one phone instead of a personal and business phone. The enterprise profile lets users securely access the enterprise’s network and access only those apps approved by the enterprise, while the personal profile runs simultaneously.
BlackBerry Flow: Move seamlessly from app to app and feature to feature by swiping, making it unnecessary to go to the home screen to switch apps.
BlackBerry Peak: Push an app to one side to view the content of the BlackBerry Hub, which aggregates incoming messages from email, social networks, etc. into one screen view.
BlackBerry ScreenShare: Those using BlackBerry’s IM service can switch to a video call by swiping, and the ScreenShare feature lets users share what’s on their screen — from pictures to PowerPoint presentations — with other BlackBerry 10 users, with the presenter in control of what appears on other phones’ screens.
BlackBerry Remember: Toss documents, emails, web links and the like into the same folder for future reference.
Time Shift: Captures a person’s image over a few milliseconds so the user can choose the best shot.
AT&T: Available for purchase at your local Best Buy and Best Buy Mobile stores or BestBuy.com today! http://bbyurl.us/ATTZ10
Verizon: Available for purchase at your local Best Buy and Best Buy Mobile stores today and on BestBuy.com. Available in Black or White! http://bbyurl.us/67q
T-Mobile: Purchase at your local Best Buy or Best Buy Mobile store for instant ship or on BestBuy.com today! http://bbyurl.us/b71
Jesus|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Backup/Restore:
http://www.blackberry.com/btsc/KB33526
Security Wipe:
http://www.blackberry.com/btsc/KB33591
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
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Blackberry z10 - no messages in business hub

Hello Community,
I just received my blackberry Z10 phone and I have to say it is very very nice to use.
It´s working threw our company server, and I use the company e-mail on it.
The only big issue I have is that if I´m in the business hub, I do not receive any text messages. I don´t even get a notification that I received a new text message.
This is a big problem because I have to switch to private hub everytime I want to check my text messages, so I cannot react to them. And if I am in private hub I receive the notification and I can check my text messages without any problems, but I dont have my company e-mails on it.
Also if I´m in the business Hub and click on the Text message sign it directs me to my e-mails and not to any text message conversations as it does in the private hub.
Please can somebody help me? Because if I cannot solve this issue it is hard to use this phone because I cannot react either to e-mails or to text messages, so it´s very bad.
Thank you very much and send you greetings from Austria,
Alexander

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Wipe data blackberry Z10

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