Wiped the hard drive and the previous users Apple ID is still showing up in itunes.

How can I remove the previous users Apple ID stuff and equally as important, how is it still on there given I wiped the HD? The disc was zero'd out and then the OS reinstalled and it still remains.
When adding purchased items/authorizing the computer, my friend is having an Apple ID box pop up with a random name once, she enters her correct info, a second random name pops up, again she enters her correct information, and it finally gives an error message stating it's already added. I'm most confused by the fact the old Apple ID info is showing up. How can I eliminate/remove the old Apple ID promts?
Full background, it's my old 13" MacBook Pro running its original 10.6.3 software (currently being updated to 10.6.8), I pulled my HD and threw in a spare I had lying around from. then performed the zero, reloaded the drive etc. Any help is appreciated - Thanks!

You may be right, but it is far easier said than done. What do you do when almost all shadows are gone, and the screen picture looks flat and horrible? I asked an Apple specialist who recommended removing pref files. Since there were none I could identify as related to the screen, the only option was to start removing (and putting in a folder on the desktop) the ones that immediately did not seem important. It became a guessing game, and I'm not sure if I have learned a lesson. The lesson I (and I'm sure a lot of others) really need is good helpful descriptions of different categories of pref files and their function. I had that, I could have done what you suggest, remove the right ones and leave the wrong ones alone. If you can guide me to such information, I would indeed be very grateful !

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I'm looking to but the iMac 27" with 2TB Serial ATA Drive 256GB Solid State Drive . Will time machine automatically back up both the hard drive and the solid-state drive? Ae there any catches or things to be aware of?

Will time machine on Lion, Mac OS 10.7, automatically back up both the internal hard drive and the internal solid-state drive both inside a 27" iMac?

Also, you may find this of interest
TM 101
http://support.apple.com/kb/HT1427

When I plug a LaCie external hard drive into my new Mac mini, [os 10.9.1], to use with Time Machine it effects the performance of my internet and email. Turn off Time Machine and unplug the hard drive and the internet and email are working normally again

When I plug a LaCie external hard drive to work with Time Machine into my new Mac mini, [OS 10.9.1] it drastically effects the performance of the internet and email, turn off Time Machine, unplug the hard drive, internet and email go back to normal. Why?

Maybe:
http://www.macobserver.com/tmo/article/usb-3.0-hard-drives-can-cause-wi-fi-inter ference

Computer shuts down and starts up by itself. I have 27" mid-2011 model. Has been like this for 2 years now. The hard drive and the mother board has been replaced already. No help, the problem still returns.

This morning it started again.
When I write the word "shut" to console it says:
kernel[0] Previous shutdown cause: 0
locationd[55] locationd was started after an unclean shutdown
kernel[0] Previous shutdown cause: -128
locationd[55] locationd was started after an unclean shutdown
locationd[54] locationd was started after an unclean shutdown
kernel[0] Previous shutdown cause: 3
Yosemite is installed. But the problem has happened with every operating systems.
Disk utility can't find any problems.
No usb or other devices are connected.
I deleted the file: com.apple.PowerManagement.plist (someone suggested that it may help)
I think it's not the matter of heat, because the problem occurs right away when starting my comp.
With a safe mode it sometimes stays up for hours. So could it be a problem with applications, rather than hardware?
Help is highly appreciated!
Thank you!

Thank you, I did ran etrecheck.
Here's the result.
Now my computer did shuts down even in safe mode, sometimes in seconds.
So I have to keep this short.
Hardware Information: ℹ️
    iMac (27-inch, Mid 2011)
    iMac - model: iMac12,2
    1 2.7 GHz Intel Core i5 CPU: 4-core
    4 GB RAM Upgradeable
        BANK 0/DIMM0
            2 GB DDR3 1333 MHz ok
        BANK 1/DIMM0
            2 GB DDR3 1333 MHz ok
        BANK 0/DIMM1
            Empty
        BANK 1/DIMM1
            Empty
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
    AMD Radeon HD 6770M - VRAM: 512 MB
        iMac 2560 x 1440
System Software: ℹ️
    OS X 10.10.1 (14B25) - Time since boot: 0:2:47
Disk Information: ℹ️
    ST2000DM001-1CH164 disk0 : (2 TB)
        EFI (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 2.00 TB (1.68 TB free)
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
    OPTIARC DVD RW AD-5680H
USB Information: ℹ️
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple Inc. BRCM2046 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Computer, Inc. IR Receiver
    Apple Internal Memory Card Reader
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
        /Library/Extensions
    [not loaded]    com.wacom.kext.ftdi (1 - SDK 10.9)
        /System/Library/Extensions
    [not loaded]    com.wacom.kext.wacomtablet (6.3.10 - SDK 10.9)
Problem System Launch Daemons: ℹ️
    [failed]    com.apple.systemstatsd.plist
    [failed]    com.apple.ucupdate.plist
    [failed]    com.apple.watchdogd.plist
Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist
    [not loaded]    com.adobe.AdobeCreativeCloud.plist
    [not loaded]    com.wacom.wacomtablet.plist
Launch Daemons: ℹ️
    [not loaded]    com.adobe.adobeupdatedaemon.plist
    [not loaded]    com.adobe.fpsaud.plist
    [not loaded]    com.microsoft.office.licensing.helper.plist
User Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist
    [not loaded]    com.adobe.ARM.[...].plist
    [not loaded]    com.spotify.webhelper.plist
User Login Items: ℹ️
    iTunesHelper    Ohjelma (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    Spotify    Ohjelma (/Applications/Spotify.app)
    SpyderUtility    Ohjelma (/Applications/Datacolor/Spyder4Pro/Support/SpyderUtility.app)
Internet Plug-ins: ℹ️
    AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7
    FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6
    QuickTime Plugin: Version: 7.7.3
    AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6
    AdobePDFViewer: Version: 11.0.10 - SDK 10.6
    Flash Player: Version: 16.0.0.305 - SDK 10.6
    Default Browser: Version: 600 - SDK 10.10
    SharePointBrowserPlugin: Version: 14.1.0
    Silverlight: Version: 5.1.30514.0 - SDK 10.6
    WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.6 - SDK 10.9
3rd Party Preference Panes: ℹ️
    Flash Player [Click for support]
    WacomTablet [Click for support]
Time Machine: ℹ️
    Mobile backups: OFF
    Auto backup: NO - Auto backup turned off
    Volumes being backed up:
        Macintosh HD: Disk size: 2.00 TB Disk used: 316.51 GB
    Destinations:
        My Book [Local]
        Total size: 2.00 TB
        Total number of backups: 8
        Oldest backup: 2013-11-03 12:06:31 +0000
        Last backup: 2015-02-17 10:06:36 +0000
        Size of backup disk: Adequate
            Backup size 2.00 TB > (Disk used 316.51 GB X 3)
Top Processes by CPU: ℹ️
         2%    WindowServer
         0%    AppleSpell
         0%    ps
         0%    fontd
         0%    launchd
Top Processes by Memory: ℹ️
    94 MB    Finder
    86 MB    WindowServer
    73 MB    Spotlight
    69 MB    com.apple.internetaccounts
    64 MB    NotificationCenter
Virtual Memory Information: ℹ️
    589 MB    Free RAM
    1.91 GB    Active RAM
    1.34 GB    Inactive RAM
    451 MB    Wired RAM
    1.04 GB    Page-ins
    193 KB    Page-outs
Diagnostics Information: ℹ️
    Feb 27, 2015, 12:16:17 PM    /Library/Logs/DiagnosticReports/WacomTabletDriver_2015-02-27-121617_[redacted]. crash
    Feb 27, 2015, 12:08:32 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-02-27-120832_[redac ted].crash
    Feb 26, 2015, 08:19:12 AM    /Library/Logs/DiagnosticReports/WacomTabletDriver_2015-02-26-081912_[redacted]. crash
    Feb 27, 2015, 12:46:20 PM    Self test - passed

MacBook pro boots to prohibited sign and apple has replaced the Hard drive and it's still didnt fix. They want to replace the hard drive AGAIN?!

I've had this issue for almost a month now, and they have tried multiple things to fix it from software re-installs to wiping the drive and they replaced the hard drive and cable but now that it is still not working they are suggesting installing another hard drive after it clearly didn't work the last time they replaced it. Help! I've contacted customer relations and the only thing she told me over and over is that they are working diligently to fix it. I'm a music teacher and that is currently the only computer i have and I use July to prep all my lesson plans and music. School starts august 18th and I feel like I'll be back in the store with the same problem again right when school starts. Any suggestions, ill probably be writing a letter very soon, any other suggestions?
Btw I have tried not backing up from time machine to rule out the possibility of something of mine corrupting it and it still did it.
Thanks for your help apple community!
David

Wholly Crap, No Joke, the lady from the apple store called me up at like 5pm and said "You know what?" and my reply was....... "what" and she goes, "You've been very patient and we understand you've been in and out in the last 3 weeks so we've decided to just give you a brand new computer" She gave me a brand new MBP! SO FREAKIN STOKED, my 2008 macbook pro for a new 2011 2.2ghz with 4 gigs of memory (Upgradeable to 8!!) The only downside is that since I use this for recording audio with Pro Tools well as recording audio with Pro Tools I needed the 7200rpm drive like my last one, and with her eyes i felt the "Beggars Cant be choosy" look flow upon me. But I shrugged it off and She actually told me to take this one, use it for the next week while the one she is ordering for me comes in!! So Bottom line IMHO (first time i've ever used that acronym in a forum) Apple Definitely has some awesome customer service!!
--this is one of those posts that I usually read and say "***, why cant that be me!!"
I <3 Apple.
David

Hello, My computer crashed, I removed the hard drive and installed it into a hard drive enclosure and now I am trying to get my Thunderbird data off of it

Hello,
Thank you for taking a look at my problem. My Windows computer crashed so I removed the hard drive and installed it into a hard drive enclosure and connected it to my new Windows computer with a USB cord. I installed Mozilla Thunderbird on my new computer and read the different tutorials on this website for extracting data from the external hard drive and installing it on my new computer however I cannot seem to be able to find the files that I need and quite frankly I do not know how to move them once I do find them. I even tried MozBackup but it could not find the files either. I searched for profiles.ini in the hard drive and the only hit I got was a profiles.ini file that was 111 bytes in size. I assumed that this was not what I was looking for but I did save a copy on my desktop. If someone has experience with moving files from a hard drive to a new computer I would be grateful for the help.
Thanks,
AN

lets get with the program. Mozbackup is useless in this situation because it looks for your profile in the location Thunderbird says it is.
You biggest hurdle is probably setting windows to show system and hidden files. The %appdata% folders are hidden by windows.

When i change the hard drive does the admin user and pass change ?????

when i change the hard drive does the adminstrator user and password change ?????

bin_bella wrote:
when i change the hard drive does the adminstrator user and password change ?????
Yes, if you do a fresh install of the operating system, it's like a brand new machine.
No, if you restore from a backup like a bootable clone or TimeMachine drive.
Most commonly used backup methods

I wiped the hard drive and cannot reload the applications disk...it says an error occurred.

i wiped the hard drive and now i cannot reload the "applications" disk. it keeps telling me that an error has occured.

It would help to give us more specific and complete information so we can better assist you.

I wiped the hard drive and lost lightroom...please help before wife kills me...

Hi folks! First post here so go easy on the newb...
Our computer got slammed with a virus a few days back and we had to wipe the hard drive and reinstall everything. So we lost lightroom. The original version we had was downloaded to begin with... so the only serial number we had was wiped with the rest of the hd. (bonehead, i know) We do have an upgrade serial number from when we upgraded our lightroom a while back, but it is useless without the "original SN#" which we don't have.
Is there anything we can do?
Thanks!
Daryl & Haley

Time to get paranoid. For the future, backup everything, especially serial numbers and the like. I have a program in which I store all passwords, logins, serial numbers, etc that I need. Of course it is encrypted and it takes a password to get into it, but that is only ONE password. It is a desktop/mobile application, so it gets synced with my phone. (We travel a lot, so I need this information when we travel). All downloaded products and associated stuff live on an external drive and are backed up to another external drive. There is another copy made occasionally that lives offsite. I put a text file in the "products" directory for each program in which I ALSO have the serial number and any additional information about installation -- like what you need to install an upgrade, etc. I have learned to be paranoid through experiences similar to yours...
I do admit though that the companies are getting much better about forgotten serial numbers than they used to be, so it looks like you are saved this time.
I hope you have a copy of the database and the images? The images are truly irreplaceable, and the database is valuable.
Judy

My 2009 MacBook Pro keeps restarting even after I wiped the hard drive and reinstalled OSX.

About a month ago, my laptop started to randomly turn off: I would be using either Chrome, Photoshop (the free CS2 version available from Adobe's website) or Powerpoint, and the screen would go blank. I would then have to hold the power button for a while until the little light at the front of the computer would flicker and it would restart. I brought it to the Mac Store where they tested it and said it looked fine. They suggested I erase my hard drive and reinstall OSX as a precaution.
Fast forward a month, I have been very busy with work and hadn't been able to fix this problem. It wasn't that bad, only once every couple of days, sometimes more, sometimes less, I could work despite this problem.
Then, I installed OSX Mavericks. The installation started in the morning, but, like an idiot, I paused it to go to work. Later on, I completed the installation, it looked fine, but then all day long my laptop would suddenly restart and go to a grey screen that said in multiple languages "Your laptop restarted because of a problem, press any button to continue the restart." A computer technician friend of mine checked it out and said it was probably due to the badly installed OSX and suggested that I erase my hard drive and reinstall OSX.
I backed up all my files, erased the hard drive and reinstalled OSX. Everything looked fine.
Then it happened again.
Any ideas of why this is happening?

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

HT4527 i wiped my hard drive and want to put my playlists from my iphone on my computer, ie some of the songs are not in the cloud

I wiped my hard drive and I want to put my music from my iphone back on my computer, ie some music was not purchased from i tunes

johnjeangreen wrote:
I wiped my hard drive
but you did not make a backup before you did this?
See this -> Recovering your iTunes library from your iPod or iOS device

On a macbook I purchased secondhand hard drive got corrupted and I started to get the flashing folder with the question mark, I purchased a new hard drive and snow lion install DVD I installed the hard drive and tried disc but kept getting blinking folder

On a macbook I purchased secondhand hard drive got corrupted and I started to get the flashing folder with the question mark, I purchased a new hard drive and snow lion install DVD I installed the hard drive and tried disc but kept getting blinking folder

Welcome to Apple Support Communities. We're users here and do not speak for "Apple Inc."
Power on the computer and insert the DVD immediately.
Hold down the 'C' key to boot from the Snow Leopard DVD.
http://support.apple.com/kb/ht1533
After selecting the appropriate language, if necessary, select Utilities, and Disk Utility.
You'll likely need to partition and format the new drive before it's recognized.
http://manuals.info.apple.com/MANUALS/0/MA161/en_US/MacBook_13inch_HardDrive_DIY .pdf
(Yes, these instructions ARE 7 years old, but the procedure is the same for installing from DVD media.)

I want to reinstall os X yosemite on my macbook Air but i erased the hard drive and i cant get the local recovery option; only internet recovery; is there any way to go back and get local recovery option?

i want to reinstall os X yosemite on my macbook Air but i erased the hard drive and i cant get the local recovery option; only internet recovery; is there any way to go back and get local recovery option?

Hi Bockworld1,
I'm afraid you did an error when erasing your hard-drive, this has automatically erased the "local recovery". In order to pass-by this, you must use a former Mac OS X installation DVD (such as Snow Leopard 10.6.3) and then when updated to 10.6.8 you may access the Mac App Store to recover the Yosemite Installer and proceed to a fresh "update" OR creating a Bootable USB Installation drive with DiskMaker in order to alway get a installation copy.
I also suggest you to create a USB Basic Operating System (you must select a local USB device to install Yosemite or whatever OS you want) with only the base operating system to launch your computer in case of Main Operating System issues.
Given the amounts of issues reported by users with 10.10.2, I command you to download 10.10.2 version to get a stable OS working.
Let me know how it is going.
Good Luck.

I believe my macbook pro hard drive is bad. I erased the drive and reinstalled the OS and the macbook still runs really slow. I dont know if the hard drive is the issue.

I believe my macbook pro hard drive is bad. I erased the drive and reinstalled the OS and the macbook still runs really slow. I dont know if the hard drive is the issue.

Did you try an SMC reset too? It's easily done and none of those resets to the best of my knowledge hurt anything. When I was fooling with my system, which at one point was a home made Fusion setup, I needed to reset the SMC sometimes to get the drives recognized. Reading the documentation the sudden motion sensor is drive related but that seems to be about it.
Some more specifics may be needed about the drive itself, the model number of your unit, and the OS version you're running.
At present, the problem seems sort of odd to me. FWIW cable problems can be quite intermittent. I used Scannerz to find some of the problems on my original system that I later converted to a new HD and SSD combo. It can find lots of problems if you learn how to use it right (HD problems, logic board system faults, and cable problems) but you need to get a system at least partially up and running to use it, and it doesn't sound to me like your there right now (in other words, don't go out and buy it because at this point I don't know how it could help you)
Another word of advice would be to not go out and start throwing parts at a problem unless you have a good idea what the source of the problem is. If you have a logic board problem, new drives and new cables won't make it go away, you'll just be wasting your money. Logic board problems, cable problems, and drive problems can all have very similar end user symptoms. The article that I linked above named "Hard Drive Problems" has a section on general symptoms of problems and if you read the article it becomes clear there's a lot of overlap associated with different types of problems.
I assume that your unit isn't under warranty. If, by chance it is I wouldn't even fool with it and I'd take it to Apple and let them deal with the problem. You also might want to check with whatever Apple sources you have available to test your system, like an Apple store, and see how much they'll charge (if anything) to evaluate the system.
I certainly hope this helps.

How do I set the HELP menu to use Indesign's local HELP files on the hard drive and not the web?

How do I set the HELP menu to use Indesign's local HELP files on the hard drive and not the web?
CS 5.0 launches the internet browser. > TO SLOW I DONT WANT THIS.
CS 3.0 uses the local help files > I WANT THIS FOR 5.0.

You're not speaking to the right forum for your request. Help is a Suite-wide feature and here is the forum where the Help application is discussed, and where the proper Adobe people hang out:
Community Help Application

Wiped the hard drive and the previous users Apple ID is still showing up in itunes.

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