Wiping AT&T Curve 8330 when home page doesn't work

      I tried to move one icon yesterday - something I've done lots of times successfully.  Suddenly all of my icons disappeared from my home screen.  Now I cannot access home screen general options to wipe my device clean and restore the information.  I can only get to a few icons by hitting the space bar, bringing up my history of phone calls and then switching the application from that menu.  How can I get to home screen menu when it's a blank.  I can receive and send phone calls and email, but by Blackberry button doesn't work.
     Help!  And thank you.

Hi there, just to be safe, when you get to the homescreen, can you try pressing the BB Menu button and ensure that there is a check beside "Show All"?  In addition, try doing a battery pull - while the device is on, remove the battery for 15-30 seconds and then reinsert it.
If neither of those options work, then you may need to do things differently.  Start by backing up the data on the device so that you don't lose it (you can do an advanced back up and just backup the things you need like messages, contacts, etc and leave everything else off.  Once you've done that, if you have your phone password protected, you can simply input the wrong password 10 times and that will wipe your phone and restore it to factory condition.  If you don't have a password, then there are 3 party applications that you can install on your computer which can do this for you.  One such application is called BBSAK.  Simply install it to your computer, then plug your BlackBerry in and click the "Wipe Device" button on the first screen.
Once that is complete, you can reload the data you need back to your phone.
Hopefully that helps and if you need further assistance, feel free to let us know.
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