Wired AutoConfig Service hangs after sleep or hibernation wake up

We have implemented Cisco ISE's and configured Cisco switches with approprate NAC configuration. When a laptop has been used successfully by a user and then placed into sleep or hibernation mode and then moved and plugged into a differant area with in
the network authentication fails. The authentication tab is missing even though the wired autoconfig still appears to be running. We need to restart this service to getthe authentication tab back and the laptop to authenticate. Management
find this frustrating and want this resolved and not to happen. Asking them to do this or reboot is not acceptable to them. Any ideas or possible fixes?

Hi,
You can check the event viewer, something related with this issue should be recorded in it, please paste these kinds of information here forfurther analyzing.
Since this issue only occurred after waking from sleep or hibernation, thus, I suggest you check the "power management" option of the network card's properties. and keep the latest drivers for the network card
And it is also recomended to contact the Cisco support if they have some ideas about this issue.
Yolanda
TechNet Community Support

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Wired AutoConfig Service hangs after sleep or hibernation wake up

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