Wired Network setup OfficeJet Pro 8500 no IP address 0.0.0.0

During wired netowrk setup on a PC running through a Belkin router. When I get to the section of the set up CD a dialog box pops up with the message "The gateway IP address 0.0.0.0 of the printer does not match your router. Reconfigure the setting on your printer to match."
Any ideas? Thanks! Scott

It appears that your printer is connected to your router, but it is strange that the gateway is listed as zeros.
Let's set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you know what that is, set an IP outside that range but no higher than 254 (the last number in the address). If you do not know this, enter the current IP address.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Leave the gateway and DNS blank (not zeros). Click 'Apply
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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Constant Printing Restart on a networked HP Officejet Pro 8500 A909N Series printer

Hello,
I'm curious if anyone has run into this problem before. I have a HP Officejet Pro 8500 A909n Series printer that I have setup as a network printer. This has been accomplished through a print server.
I installed the printer's drivers based upon the cd that came with the printer, in the box.
The problem is that whenever a user prints, say it's a simply one page document... the printer will repeatedly print that single page until it runs out of paper. I have stopped/restarted the print spooler. I've rebooted the printer and the print server. I have deleted the drivers and readded them. I've tried installing drivers from HP's website and then installing those. I have attempted to delete the printer from the server and start from scratch.
When I monitor the print queue, I can see the service restart after each document prints. I can't figure out how to get this to stop.
Does anyone have a suggestion; or has anyone run into this problem? I'm not sure which forum to put this in. I chose the Networks/Wireless forum, even though this is running on a wired network with wireless disabled.
I certainly appreciate any asistance.
-Craig

It ended up being an issue with the port. I had used the same port as the last HP printer that I replaced. This printer needs to run on a TCP/IP port, and not an HP port.
Problem solved.
Oh, and it was wired, with wireless disabled.

Officejet Pro 8500 A910 email address

Unable to retrieve email address or print e apps. Error message on email is unable to connect to server enter proxy server and for apps is temporarily unavailable. When I set up it said it was printing out a sheet with the email but it did not and it then did a software update. On the apps it list all the appls and the appear current but will go and print them. Appears to be connectivity issue but all tests pass. I have tried shutting off and restarting router and printer and wireless and apps with no luck
Printer is connected to desktop by usb and to a dlink router by wireless. Router is connected to a wildblue satellite modem for internet connectiviy. My internet browser says my connection is automatic proxy configuration url. I tried this as the the proxy configuration for the printer but it was ruled invalid.

I had the exact same symptoms with my 8500 A910 yesterday when I was setting it up.
The error messages were misleading. There is no need to set up a proxy server.
The solution for me was to go into the menus and turn the web apps entirely off, wait about 30 seconds, then turn the web apps on again. That caused it to reconnect with the HP servers, and it then acquired an email address and printed out the promised sheet. Now it all works fine.
I hope that helps.

Officejet Pro 8500 A909a - setup can't find printer, HP Network Diagnostic does

Windows XP SP3
HP Officejet Pro 8500 A909a CB022A
DLM1FN1006BR
I have been fighting with this printer for the past week, put at least 40 hours into trying to fix this alone. I will never buy another HP product for my office again.
Windows can find the printer on the network. HP Network Diagnostic can find the printer on the network. But the latest version of the installation for the printer, that I downloaded from the website last week, refuses to find the printer on the network. I would do this without the HP software if I could but I need the functionality of hitting the scan button on the printer and it converting those scanned documents to PDF.
Here's a list of things I've tried:
Finding the printer by IP in the setup (doesn't find it)
Using the HP Scrub tool for this printer at all levels (L1-L4) MULTIPLE times followed by deleting the files in %temp% and then reinstalled the full software package.
Disabled all services and startup items.
Disabled the Windows firewall. Tried with Windows firewall installed as well.
Restarted the HP services in services.msc
Updated MSIEXEC.
Un registered Re-registered the msiexec
Re-registered ATL.dll
Ran subinacl to make sure all permissions are set properly.
What I don't understand is why the HP Network Diagnostic can find it and the install can't. It seems to me that without installing all the HP software, I have no way of using the scan button to scan documents - the scanner just says "Select Computer" followed by "No Scan Options".
Can anyone tell me what I've missed in troubleshooting?

Bump? Anyone have any sort of advice? Or is everyone seeing that I've followed every step in the HP Support site and nobody knows what else to suggest?

Cannot find Officejet Pro 8500 A909g on network

We have several PC's/laptops connected to our wireless network and they all use the same printer, ( Officejet Pro 8500 A909g )
My personal laptop was working fine with the printer untill Vista crashed and I upgraded to Windows 7. I downloaded the software and driver for Win 7 and installed it. The printer still works fine with all the other printers, proving it is connected to the network. I have total access to the network and are using other functions like DVRDB etc with Win 7 via the network.
Yet during the installation process it doesn't pick up the network printer on my laptop.. All the trouble shooting answers are reputed by the fact that the printer is working fine with the other PC's/laptops. The Network test report can't find any problems either plus I connect fine to the internet etc via the network.
I disabled all Firewalls and still can't find the network printer.
It might be that I named the PC the same when I re-installed Win 7 but the laptop IP address changed. (I couldn't remember what it was so it was changed)
Could anyone suggest anything I can do to get this fixed?
Cheers

I have just purchased a Officejet Pro 8500 A909g and trying to setup a wired connection and having the same issues. The install worked up until the "Detecting Network" process and then hung for about 30 mins. I have run the HP network utility, as suggested on the site, & the printer is visible! I have also successfully setup the software on another Windows 7 (64bit) system without any issues.
I am guessing that I have some form of driver conflict causing an issue when I try and finalised the network setup. I am guessing this as I have had other similar issues with other network print servers. The question is how do I find out what the issue is without a complete OS reinstall!

Trouble setting up Officejet Pro 8500 in network

I am wanting to set up a Officejet Pro 8500 909a into a wireless network. I have hard wired the printer into the router, followed the instructions given in the setup section, but am getting no where.... help please!
Thanks,
Tom

The software should find the printer if both the printer and computer are on the same network.
Have you installed the HP software for the printer in any computer on the network?
Please mark the post that solves your problem as "Accepted Solution"
Sometimes it takes several posts back and forth to get to a solution - please be patient.
I am employed by HP

HP Officejet Pro 8500 wireless Networking with LINKSYS WRT54GS wireless router

I have a HP Officejet Pro 8500 wireless printer conneted via WiFi to my LYNKSYS WRT54GS wireless router. I do not have a USB cable or ethernet cable plugged to the printer. I am able to use the 'scan to email button' and the 'scan to network folder' button on the front of the printer and I can pint from the PC to the printer with no problems.
I installed the HP printer software from the CD, choosing network/wireless connection, without having to install any USB cables from the PC to the printer in the process. many posts in the forum mention having to connect USB cables in the wireless installation process.
Can I install the software in the same fashion on the other two laptops? Or, do I need to do something differently?

The USB cable is used on those printers which do not have display or front panel wireless setup is not possible. We configure the wireless settings during install and save those settings in printer's memory by transferring through USB cable. Therefore the USB is plugged in during wireless installation temporarily. In your case I don't think plugging in USB cable is necessary as the printer is already on network and had IP address. Connect the laptops on wireless network and proceed with regular install, the printer should be detected automatically.
Thanks
Naveen K
HP Support Engineering Center
Click on BLACK STAR button to say thanks
(Although employed by HP, I'm trying to address the issues with my sole willingness and my employer does not bear any liability for my responses)

Wired Connection problem on Officejet Pro 8500 a909a

I am having what seems to be to be a strange problem.
I have lost connectivity to my printer (Officejet Pro 8500 a909a) through the network from my Windows 7 64bit computer. I found that it worked fine if I connect throught he USB port. Today, I have been trying to get back to being able to use it through the network.
I am able to get to the configuration on the printer through the network, at http://192.168.0.105 and that works fine.
I have downloaded the most recent software and when I run it, it doesn't detect the printer, even if I enter the ip address in the advanced search box.
I have downloaded the HP Print and Scan Doctor, and when it runs, I can see the printer, however i'm not sure why it shows 2 lines:
When I choose the last line and press next, all it does is goes to this page:
Your help is appreciated.

What operating system does the computer use?
What happens when you choose the network-wired option on that last screen? Since the printer is already installed, the software thinks you are wanting to install the printer again and presents the last screen.
Your printer is listed twice with two separate IP addresses. I suspect the issue may be that the IP address is changing to frequently for the detection protocol to keep up with it.
If the printer is on the network and you can access it by entering the printer's IP address in a web browser, you can try setting a static IP address for the wired connection. Click on the Printer Does Not Maintain Wireless Connection document from HP. The document is for wireless connections, but the same steps can be applied for a wired connection by substituting wired for any section that designates going to the wireless section of the printer.
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Installing OfficeJet Pro 8500 Wireless on Windows 7 laptop with no network

Just purchased the OJPro 8500 Wireless and am trying to install on a new laptop with Windows 7 installed. First the CD that came with the printer didn't like Windows 7, so I downloaded the latest drivers from HP and things started happening... but no cigar.
I'm trying to connect the printer to a laptop using wireless<-->printer, there is no wireless network involved. The equipment is as follows:
- 3-IN-ONE HP OfficeJet Pro 8500 wireless
- Laptop MSI CX600 series with wireless/bluetooth
I would really appreciate any info on how to accomplish this.
Thanks.

1st, thx for clue about ad hoc (wireless) NETWORK (on pg. 10 & 11) in hp OFFICEJET "Wireless Getting Started Guide".
Windows 7 HELP & HP Solution Center were both pretty useless.
(Specifically)
Type "ad hoc" in Search Programs & Files (under START icon).
Results will be; "Set up an ad hoc (computer-to-computer) network". (Click on this)
Results will be; Dialog box to give name to network & set security, then SAVE.
NOTE: My Officejet Pro 8500n recognized "Security Type" = "No Authentication (Open)" & "Encryption Type" = "None"
(Go to)
Control Panel > Network and Internet > Network and Sharing Center > Connect to a network
Results will be; (in Dialog box for "Open Network and Sharing Center") a listing of your ad hoc network name & message (in bold) "Waiting for users"
Finally, on Officejet Pro touch screen, Select "Setup Menu", "Network", "Wireless Setup Wizard", [Name] (given to ad hoc Network in Windows 7), & OK.
(Opps, 1 more thing) Also, follow instructions on pg. 10, to "Change from a USB connection".

Can't install Officejet Pro 8500 A910 on the network in my Windows XP laptop

Everything installs normally except connection options fail to detect the printer when the network connection is selected. The prompt that follows for network type also fails when wired (Ethernet) is selected. Firewalls are turned off during installation.
The network printer can be seen by the HP Home Network Diagnostic Utility. Using the HP Home Network Diagnostic Utility to check connection indicates software missing, connection verified, and test print failed.
The Officejet Pro 8500 A910 Embedded Web Server can be opened from the web browser by entering the IP address.
Changing the printer port to the IP address allows the printer to work but does not enable all of the all-in-one functions such as scanning or running HP Officejet Pro 8500 A910.exe.
Turning the power off and back on to the printer, computer, and router did not fix the problem. Re-installing the software several times did not fix the problem.
The installation works normally with other computers on the same network that run Windows Vista or Windows 7.
So far, customer support has not been able to help.
This question was solved.
View Solution.

Resolved, not solved.
I talked to HP product support. The Officejet Pro 8500 A910 will not install on Windows XP (at least the Home Edition) when networked through a router. It will install through USB. I uninstalled the program and reinstalled it with only USB connected to clean out all the network printer/scanner information. Product support claimed it would install through an ether net cable connected between the printer and computer but this does little good if you need internet access.

I have my HP OfficeJet Pro 8500 A connected to my Mac Book Pro on a Wireless network. It works and

I have my Hp Officejet Pro 8500 A connected to my MAc Book Pro which is running Lion OS on a wireless network. It works just fine and prints and everything. The problem is a "HP Utility" window that pops up on my screen and says it is "connecting to device" and lists my printer. It just runs and runs and the entire thing is gray - meaning I can't close it, cancel it, or anything. When you try to click on it, the arrow becomes the color wheel of death. It is driving me crazy. I have gone through settings, I have downloaded the latest drivers, I have looked in utilities, I have opened the printer folder and can't find where this thing is coming from or how to turn it off. Please help. And yes I have turned offf the computer and rebooted.

If you are using Snow Leopard or Lion and have HP software for pre-Snow Leopard (either from a CD not marked as compatible with 10.6 or you recently upgraded to Snow Leopard or Lion and had the HP software on your Mac before you upgraded - even if you did a standard uninstall of the old software or installed new software over the top of it) you must uninstall the software using the 'scrubber' option:
Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Press and hold Control + Alt + Cmd keys on the keyboard simultaneously while you click on Uninstall <<<< This IS the Scrubber Option, there is no button labeled "Scrubber"
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
Click Continue and let it finish
Restart your Mac
Download and install this: http://support.apple.com/kb/DL907
Now reset the printing system:
- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
If you want more features, you can download and install the Full Featured software from the "Support & Drivers" button at the top of this page, otherwise, basic printing and scanning will work without it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Can't setup scan to email with google apps for your domain (HP Officejet Pro 8500 A910 Printer)

Printer HP Officejet Pro 8500 A910
Web interface (HPLIP installed on ubuntu 11.10, but problem is linked to web config.)
"The device could not send the test e-mail message. (EmailAccounts-timeout)" when going through the full setup, and "The device could not send the test e-mail message." when testing the account after creating it from the "Outgoing Email Profiles" tab.
No changes.
I can't cofigure the printer to send emails out using the email adress we have created exclusively for it with our domain name in Google Apps for your domain. The settings test ok for the email alerts.
I'm using these settings:
Server: smtp.google.com
Port: 587 (also tried 465)
username: [email protected]
good password, copied and pasted to make sure there are no typo's.

Welcome to the forums Joanda!
I saw your post about the issues you are having with scanning and would like to help!
Please let me know which model of printer you have:
HP Officejet Pro 8500A e-All-in-One Printer - A910a
HP Officejet Pro 8500A Plus e-All-in-One Printer - A910g
HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n
Also let me know which operating system you are running on your computer.
Thank you!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Problem Connecting HP OfficeJet Pro 8500 a909g to Wireless Router LinkSys EA6300

Hi- Please help. I just got a new computer and am trying to set up my printer wirelessly to connect to my computer. With my old computer, I had it connected via a wired usb connection because I could not get the wireless setup to work. I would like to get the wireless figured out now that I have multiple devices.
I tried to connect my printer (HP OfficeJet Pro 8500 A909g) to my wireless Router (Linksys EA6300), followed the prompts 'Setup -> Network -> Wireless Setup Wizard' on the front pane of the printer. It was unable to find my wireless router. I tried putting in my router name/SSID and WPA password and it still cannot locate the router. I am assuming this is a router setting issue, but I am not sure what to change to get my printer to be able to find the router for the wireless connection. I would really appreciate if someone could help me.

Hi,
To better understand the issue, can the printer see other networks in your area? can your PC see multiple networks or only your router's SSID (in order to deny any issue with the wireless radio of the printer).
As I can see the EA6300 is a dual band router.
The first thing to check is that your router being set to broadcast a wireless signal using the 2.4GHz band, the pritner doe not support the 5.0GHz band and will not see a router configured to broadcast in such a band.
As well I would ensure that you do not have any other device which broadcast the same SSID as your router, as your router more likewly configured to broadcast both 2.4 ang 5.0 GHz bands (As a Dual Band router) I would also ensure that a different SSID being set for each band (e.g. home_24 / home 5)
YOu may contact the router service provider for further assistant with your router configuration, you may also try following its user guide below:
http://downloads.linksys.com/downloads/userguide/1224698309670/EA6300_combo_PDF_En-FrCA.pdf
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Officejet Pro 8500 A909a WIN7-64 Won't Recognize Scanner

I purchased an HP Officejet Pro 8500 A909a, Model No. CB022A, Ser. No. [edited Serial Number by Moderator] in 2010. Everything has been
fine until last week when I flashed the firmware update DLM1FN1344AR from the updates section on your website for
my model all-in-one printer. The only problem, and what precipitated my installation of this updated driver software and firmware, is that recently when I diconnect the printer from my Dell laptop so I can take the laptop with me to meetings, I have to reinstall the driver software so the laptop will recognize the printer. Now everything seems to work except the scanner. My computer will not recognize the scanner from the HP Solution Center, even though I can use the webscan utility to scan, as well as the buttons on the front of the printer (as long as it saves to a connected flashdrive) and my computer shows that the device driver software is installed and the device is installed, as is the digital imaging monitor. Instead, I get an error message giving me this error:
"8,[(1,0,-2147221164)]" and saying that the scanner device was not found.
I have tried every suggested solution offered in the HP Solution Center's "Guided Solution" and in HP's online troubleshooting tab. I have uninstalled the device, as well as the latest (full) driver software, more than a
dozen times, using the "corporate scrubber" deep uninstall to do so (yes, all levels). Nothing seems to work and I
suspect that the driver software is, for some reason, not installing the scanner driver. I am using Windows 7 Home
Premium (with all the latest updates installed) and the printer is networked using a wired Ethernet connection.
I have also tried turning off the printer and my router several times, but that does not work either. I have tried
the Print and Scan Doctor tool, the "Windows 7 Critical Update to Enhance Reliability of Network Connection," I've
deleted all the files in the temp folder, and I've also tried the bdp_scan fix suggested by Stephen McMaster at
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/The-HP-imaging-device-was-not-found-Er... None of those worked for me.
I'm hoping you can help fix the scanner portion of my all-in-one printer so that it will run from the HP Solution Center once again. Perhaps there is a separate driver file for the scanner, besides bdp_scan, that I can download and install so that the HP Solution Center will recognize the scanner? Should I try connecting with a USB cable, reinstalling the full driver file, then install again using my Ethernet connection? It seems that that is the only thing I haven't tried, but if the drivers are different, I'm not sure that will resolve the problem. More than one computer, on more than one level, use the same printer, so I really want to keep it networked.
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Hi Cowboy,
So, none of the other scanning methods worked for you that were listed in my last message?
Could you try creating another User Account on your PC with Admin Privileges and try installing on the new account, and let me know what happens?
Hope to hear from you,
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Scanning Problems with an HP OfficeJet Pro 8500

I have an iMac running the latest version of Snow Leopard. I have had the HARDEST time, since purchasing my iMac in Dec 2010, scanning documents with my HP OfficeJet Pro 8500 printer. What happens is usually one of two things: 1) Only half of the page fills the scan window, or; 2) The entire document fills the scan window BUT the SCAN button is greyed out so that it cannot be selected!
Yes, I have done the whole delete the current printer drivers, get the drivers through Software Update, reset the printing, etc. None of that has worked (well, on occasion it works for a while). I am not using the drivers that came with the HP 8500; I'm told that you should use the drivers from Apple Software Update.
I have discussed this with Apple Support. They say I need to purchase Apple Protection Care for them to address this. This is weird, considering that this appears to be a software problem with software supplied by Apple!
Any help would be appreciated.
Thanks,

Hi,A phone cable connection to a landline is required for faxing. Generally, a wireless connection only refer to the connection with a computer for printing and scanning, it do not refer to a fax setup. Regardless, the specific device does not support any wireless connectivity but only a wired network or a USB. Regards,Shlomi

Wired Network setup OfficeJet Pro 8500 no IP address 0.0.0.0

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