WIRED officejet 8500 has no link light

Have a wired 8500 a909 that gets no link light on the printer or the router when you plug it in. Network IP settings are set to auto. When you print a network congig page it also shows it as having no IP assigned and network status say offline. When I run through the add device utility it does not discover a printer hitting refresh with in that Util does nothing. have tried: swapping out cables to the printer, connected the printer to multiple routers, reset network settings to factory through the LCD. Tried putting in a manual IP but it never saves after I hit ok on the final step of adding the GW IP.
HELP!!

I have had my officejet 8500a for a year or more with no problems using it on a home network in a wired configuration. Last week it went offline. I have replaced the cable, verified the cable worked with a laptop connection to the router, replaced the router switch, reloaded the driver software, set a static IP for the printer through the router software, rebooted, unplugged, tried wireless, read through hundreds of pages of posts on similar problems... and other things... all to no avail. I finally uninstalled the printer, deleted the driver software, and started installation from scratch. Now the installation does not find the printer anywhere on the network - wired or wireless. It is as if the network card died a complete and irretrievable death. Please help soon - no one answered this original post from trsonber - so I stand amazed but apparently not alone.

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HP OfficeJet 8500 Pro A909n error says printhead has problem, can't access tests or fixes

The printer was not printing but a few streaks of magenta. I ran the tests and the test printing and did the functions to allign printheads, clean printheads, and calibrate linefeed but still could not get magenta to print. I read much advise on the forum and followed it: after making sure the ink cartridges were not empty, I first cleaned the contacts on the 2 printheads and replaced them. After a partial reset, the printer could not get proper allignment. After using the HP Print & Scan Doctor to do the tests and the services again (including 3 trials at allignment), the printer could still not get allignment. While I was getting this error message, I could press OK and bypass the message to allow printing and other functions.
Then I started getting an error message that there was a problem with the Black/Yellow printhead. This error message could not be bypassed and I could not access Setup, it would not respond to anything I tried to do from the HP Print & Scan Dr, or the Solution Center, or the embedded web server--I could also not bypass the error message to access the printer from the LCD touchplate. Then it switched error message to say that there was a problem with the Magenta/Cyan printhead. Trying to do tests or services from the Solution Center, I get the screen where it shows that there's adequate ink in all the cartridges, but then when trying to access any of the Services, I get the error message on my computer that there were no ink cartridges detected! Because of this wrong conclusion by the Solution Center, it won't run any of the Services.
I don't believe any of the 2 printheads need to be replaced. I think that whatever it takes to allign the printheads is not working right. Because I could not get past the printhead problem error message, I tried a full reset by plugging in the printer while holding down the 3 and the # symbol on the keypad. Then I was prompted to choose a language and location, but it went right back as I confirmed the location as the USA to the printhead error message and I'm back to square one, unable to do anything or to print anything. I could replace both printheads, but I'm afraid the printer will still not be able to do a proper allignment and still will not print with the same error message or something new. Is there any help for this printer?

Welcome to the forums @uvbogden !
I read through your post about the problems you have been having with your Officejet 8500 A909a model. To be honest with you, you seem to have tried just about all of the steps I could have possibly suggested to you, in order to get through the alignment problem. Usually when this happens, the printhead(s) have failed, and need to be replaced, or the printer itself could have an internal malfunction and a new unit entirely might be needed. I have found some troubleshooting guides for you to check out below, perhaps browse through them and try any steps that you may not have tried to see if they can help.
HP Officejet Pro 8500 All-in-One Printer Series (A909) - An 'Alignment failed' Error Message Display...
HP Officejet Pro 8500 All-in-One (A909) and Officejet Pro 8500A e-All-in-One (A910) Printer Series -...
'The Following Printhead Appears to be Missing or Damaged' or 'The Following Printhead has a Problem...
HP Printers - 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a '...
If the issue continues, please consider calling us directly to discuss your printer/parts replacement options or trade ins.
Reach our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
I wish you good luck and hope you enjoy your Wednesday!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Officejet 8500 Flashing Firmware

I have just updated the firmware using a direct USB connection, I could not get it to work via a wired network. The printed test page shows the firmware to still be the old DLM1FN1006BR version, even though the install completed. Any thoughts anyone? The self test page shows the correct printer at the top Offiecjet pro 8500 A909g Series, Win 7 shows a 2nd printer now in the control panel,, HP734BEC ( HP Officejet Pro 8500 A909g ).
I am dong this because the Show HP Solution Center icon does not open the center, I get an error that the software installation did not complete. The printer is and has always worked fine, but if I do not close that Solution Center icon on the taskbar, in Win 7 64 bit, it crashes windows. This is the only problem I have with this machine.
Thanks for any help.
Albie

Hello Wawa,
Welcome to the HP Forums!
I understand you're receiving a couple of issues with the Officejet 8500 A909G. I will do my best to assist you! If the firmware said it was successful, then the firmware version should of changed. You can try resetting the printer for more than 60 seconds. Leave the printer turned on> Disconnect the power cord from the back of the printer. Try printing another test page to verify if this made a difference.
Since you're receiving a message from Solution Center stating the software installation is not complete, then follow this thread from @SuperMario1 on: "HP solution center cannot run because your device installation is not complete".
Please post your results, as I will be looking forward to hearing from you. Have a great day!
I worked on behalf of HP.

Officejet 8500 skips lines when printing MS files

Has anyone ever encountered this?
My HP Officejet 8500 pro prints 3 lines then skips 3 lines repeatedly when printing MS documents but will print all my pdf
files flawlessly. Did I mentioned it is connecected to a network and reacts the same for all users.

Hello -
Sounds more like a "Print Quality" issue. I send you a link with some steps you can try.
If the quality is fine, there is a "calibrate linefeed" in the tools section on the printer. press the wrench, then tools, then calibrate linefeed.
8500A (910A)
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02208875&cc=us&dlc=en&lc=en&product=4083971&tmp...
8500 (909A)
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01624436&cc=us&dlc=en&lc=en&product=3752462&tmp...
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

Installation big problem with Officejet 8500

My problem is the following:
I have a LAN on which are connected 2 PC's with XP, 1 PC with Vista and one with Windows 2000. I want to install a printer on the router using TCP/IP and cable.
The installation of the Officejet 8500 was without problem on the XT machines.
It went well on the Vista machine. Then it lost the printer. I had to go back to the pre-installation stage and do it again. Now it seems OK.
The problem is on Windows 2000. The installation process goes up to the point where the printer is found and the IP address and printer ID correct.
Then the sofware tries to configure the printer and it fails (the printer configuration has failed). I have tried again a lot of time without success.
The only way out is to proceed with installation and try to establish the connection to the printer later. I tried it also, without success.
The contacted HP support seems to be lost with the problem.
Can somebody help me?
Many thanks,

When you say that after half an hour it told you that you "could not" do you mean that the install process never began (no "installing..." progress bar) or that it did start but subsequently quit, reporting failure?
If the first, try booting from your G4's Tiger install disk & running its copy of Disk Utility -- don't do an install but instead choose that application from the "Utilities" menu of the installer application. Perform both the disk repair (first) & then permissions repair. Quit Disk Utility, choose the Startup Disk utility (from the same menu), select your G4's drive & restart.
If the second, your Tiger OS has been compromised with some (but not all) the Leopard components, which is why startup hangs. For this, start off as above but just run the disk repair from the Tiger installer disk, then perform an Archive & Install from its installer. This should restore the Tiger OS to a functional state, but you will have to reapply any OS 10.4 updates released after the release date of the Tiger installer disk. A good way to save time with that is by downloading the latest combo updater (10.4.11) & applying it.
In either case, it is a good idea to backup your home folder(s) from your G4 to prevent data loss should anything go wrong. Target disk mode, as already described, is a good way to access the G4's contents even if you can't boot it into an OS.

OfficeJet 8500 Pro A910 display freezed on "Printing in progress"

Hi,
I've a problem with my OfficeJet 8500 Pro A910. When I send a file to print the print queue on PC shows "Print error" and on the printer display appears "Printing in progress" but nothing is printed. At this point I must switch off the printer, wait some seconds, switch on the printer and send again the file to the printer, so the file is finally printed.
The printer is plugged by wired network and I've the same error on Windows 8 and Windows 7 PC. Why?

Hello and thank you for your update.
In my honest opinion and from my experience working in this field, it could be anything at this point. Your printer may be having an issue where the screen is freezing when you send a command to the printer.
You want to try everything before you determine it's your printer that is at fault.
Make sure you have this printer plugged into a direct wall, not a surge protector?
Have you tried to uninstall and reinstall your software? (To make sure that's not a possible cause)
How long have you been experiencing this issue for?
Also, try a hard reset. Click here to perform this step.
Let me know your troubleshooting steps and I will continue to assist you further.
I worked on behalf of HP.

Why is my computer telling me to turn ON my HP officejet 8500 all in one? It's ON!

My HP officejet 8500 all in one printer is powered on. The fax and copier are working but when I try to print my computer (windows 7 pro 32bit) tells me to power on my printer. I had trouble with my DSL internet server yesterday and installed a new modem w/ router from at&t and my printer runs through a netgear prosafe port switch. I had to reboot everything to get the internet up on my PC. the printer worked fine before the internet and hardware trouble. I have tried wiring it directly to the PC with the USB cable and it gives the same error. I have rebooedt, unplugged computer and printer over and over.

Turn the printer off. Hold # and 6 keys while and a bit after turning it back on. This will reset the printer.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

My apple 6th gen nano turns on but only has a bright light without images

my apple 6th gen nano turns on but only has a bright light without images

Hi fejevitzky,
Your question, "Based upon that, I believe you are telling me you do not think it is the BIOS--is that correct?" Yes, as long as you dont see any "white" light reveal from LCD bezel back side while with blank screen state. LCD bezel is the cover around LCD, most design put LED modeule at the bottom side next to LCD. While back light is not on during boot up sequence, that means system doesnt have chance to get BIOS program running. It also means, it stuck at state of hardware bring up. Normally motherboard related.
I quickly checked hp.com and found some link that may help. Or 1-800-HP invent (1-800-474-6836) can save times. This forum only intends to quick/simply reply users questions. About another service and repair charge, I have to give you other links to reach.
HP Partner and Store Locator: (I try to search your city, but doesnt work well. Suggest you call for quick response)
http://www8.hp.com/us/en/store-finder/index.do
Contact info:
http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
Contact HP:
http://www8.hp.com/us/en/contact-hp/contact.html
HP SmartFirend Services: (I saw it with price of service)
https://h30617.www3.hp.com/HP/home/index.asp?jumpid=in_r11682_us/en/hho/pps/suppgateway_gi_ob_ds_pd/...
Thank you so much. If you think my reply helps your product, please help to close this case once you feel comfortable. And, click "KUDOS".
I work for HP.

My Time capsule A1302 has the yellow light on continuously

My Time capsule A1302 has the yellow light on continuously

A slow, blinking amber light indicates that there is a setting that needs to be checked, or an update may be available for the Time Capsule.
A solid amber light indicates that either the hard drive has failed, or the power supply is having problems. This link may provide some help:
Apple Time Capsule Repair - iFixit

Why has dr.web light ben removed from the app store

Why has dr.web light ben removed from the app store and from my shopping list?

Same issue but I'm still on my 5c. I originally thought the issue was due to it's new link to game center so I could be pushed ads like with how crazy taxi is now. Or at least requiring being online to use.
Im wondering if it's even worth paying for a game when eventually it will be turned into the freemimum model anyhow.
I hope someone has an answer for this.

Auto run file for installation of HP Officejet 8500 Pro A909g Missing from driver download

I have a HP Officejet 8500 Pro A909g. I downloaded the new Windows 8.1 64 bit driver as 8.1 would not allow the scanner to operate on the existing driver. Printing was fine. When i went to install the wizard, auto run file for the wizard is missing and so the installation can not run and instal the new driver.

Hello IanHP8500,
Welcome to the HP Forums.
I see that you're having an issue getting your Officejet 8500 scanning on Windows 8.1. I will do my best to help you with this issue.
Did you upgrade to 8.1 from an older version of Windows?
If so, with it not scanning correctly. You can try just removing the HP Solution Center from programs and features.
Go to the bottom left corner of your screen right click on the Windows icon> go to Control Panel> Go to Programs> uninstall Solution Center if it's listed.
Next, instead of using the printer install wizard. Download the software from this link: HP Officejet Pro Full Feature Software and Driver. Let it run through, it should prompt to " add more software". This should allow you to reinstall Solution Center.
If you run into issues, there is something you may have to do. If you get a file missing error here, or the install hangs check your computer for the following.
McAfee Live Safe - Disable the "Realtime Scanning".
Check for and remove HPOINS*.dat or HPWINS*.dat. Here is a link to a post by JonW on how to do this: Re: installer setup hangs under Windows 8.1.
Try all of this, and let me know how you make out. Thank you for posting on the HP Forums.
I worked on behalf of HP.

Can't use MAC Filter and have Blinking Red Link Light on WRE54G

I just added a WRE54G V3 extender to my WRT54G V8, I have download the most recent firmware on both products. My network in using WPA and after fixing all the typo associated with setting all that up I still could not establish wireless connectivity. I am/was using MAC Filters on the WRT54G and had added and triple checked the WRE54Gs Mac address,, but until I disabled the Mac Filter I could not connect to the network. I would like to get that issue resolved. Secondly even with the MAC Filter disabled the Link Light blinks red at a regular interval. It does appear that I have connectivity, but the light just blinks away. If this is normal I could not find any reference is the written materal. Thanks for any advice you might have.
Message Edited by ecanon on 04-16-2008 01:31 PM

Sorry to appear toltake so long to get back to this, but I did post a message in reply somewhere ????, but it doesnt appear here??? and then I got tied up on some personal stuff.
Anyway, I followed all the advice I could find on this thread (thanks to everyone who has posted to any question on this thread) and after starting completely over reseting everything and basically configuring the RE with everything else turned off and then powering up everything starting with the router, I got everything up and running using WAP and all.
The only issue left is when I enable MAC filtering on the router to allow only the MAC addresses in the list access to the network the RE goes belly up. Disable Mac filtering and it comes right back up. I have triple checked the Mac address I entered on the list. The only reference to the RE's MAC address is on the sticker on the back. I can't find that verified anywhere in the configuration screens on the RE.
If I could get his working I could count my security as good as it gets and go on about my business.
Thanks again to all for helping me get this far.

OfficeJet 8500 Printer attached to Windows XP system via USB prints partial pages

I have an OfficeJet 8500 printer stationed at the desk of one of my users and is attached to her Windows XP system with a USB cable. The printer has started to print partial pages and will not complete a full page of text or images, color or black and white.
I have attempted to reset the printer by removing power from the printer via the power cord, and holding # and 6 while turning the printer on (after reconnecting the power cord, of course). The alignment process took place after this procedure, but it has not resolved the issue.
I have not yet upgraded the firmware from what was installed at the factory.
What might I do? What am I missing? Do I need to upgrade the installed driver on the system? Is the printer able to be salvaged? It doesn't appear to be hardware, as the portions which print are perfect; I just don't get the entire page.
Thanks in advance,
Rob

The USB to parrallel cable will work just find if you don't mind plugging in the laptop to the printer when required. If you want to modify Win XP to be able to print to an AppleTalk printer follow the instructions below.
"To install AppleTalk protocol to Windows XP
Required files: (Get them from any system running Windows 2000 Professional or Server)
netatlk.inf, sfmatalk.sys, sfmmon.dll, sfmatmsg.dll, sfmwshat.dll, sfmpsprt.dll
If they can not be found you need to unhide hidden and system files.
Copy the files to their respective places:
C:WINDOWS(WINNT)\INF\netatlk.inf
C:WINDOWS(WINNT)\SYSTEM32\DRIVERS\sfmatalk.sys
C:WINDOWS(WINNT)\SYSTEM32\sfmatmsg.dll
C:WINDOWS(WINNT)\SYSTEM32\sfmmon.dll
C:WINDOWS(WINNT)\SYSTEM32\sfmwshat.dll
C:WINDOWS(WINNT)\SYSTEM32\SPOOL\PRTPROCS\W32X86\sfmpsprt.dll
AppleTalk Protocol should now be available under the list of Protocols you can add in Network Connections - Local Area Connections Properties
This is only good using AppleTalk printers attached to the network. The AppleTalk printer will show up, if it's turned on, under Add Printer-Local printer attached to this computer - create a new port - AppleTalk Printing devices.
For more info see: http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/s agadd_appletalkport.mspx (you do not need to capture the port for the printer to work)
If you can not get access to these files, make your email address visable in your user profile and I will send them to you."

I have an Officejet 8500 - It says the paper is jammed, but I can't see any jam.

Strange clicking noises like something is jammed in the mechanism...

Hi,
Here is a link to a support document on jams for the Officejet 8500.
I hope this helps.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01618077&tmp_task=solveCategory&cc=us&dlc=en&ju...
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(I am an HP employee) I am not a expert on all our products, but I'll do my best to help you.

Print queue shows 24mb when pdf file is only 1mb. print hangs. jpeg prints normally. officejet 8500

Officejet 8500, Win SP ser 3. Wireless Network - Direct connection to Belkin ADSL Modem/Router
Previously worked normally.
Print PDF or some other documents. Print queue shows document size spooling 24 or more Mb when file is only 1 Mb.
Print takes a long time to come through.
Print JPEG - normal spooling and printing.
Have reinstalled all software and cleared printer by unplugging all cables.
This question was solved.
View Solution.

Hi,
That's very normal. Depending on many things, machine (laptop/PC) has to send many "commands" down to the printer therefore the file is getting huge.
Regards,
BH
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WIRED officejet 8500 has no link light

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