Wired Remote stopped working.. PLEASE HEL

I got the zen a few months ago, with little problems thus far. Last month, my headphones decided to stop working. No big deal, I am very acti've so I figured I was just too rough with them. I bought some new phones, Sony in ear types. Recently, my Wired Remote has stopped working. It will work some days, and then stop working just like that.
I am just wondering if this has happened to anyone else out there.. and if so, how they solved their problem.
Please help, and thanks.

The wired remotes are notoriously badly made - you'll probably need to contact Creative support to get it replaced.

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I know I'm in an ArchLinux-Board ...
... but I have on my XUbuntu with Kernel 3.13.0-40 the same problem with my IMON PAD.
Could this patch help me, too? And - if yes - how can I apply it?
Quite desperate since about >2 weeks, wife and children already haul me over the coals :-O
TIA!
HG

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