Wireless Connection Problems for Home Hub 3 and Vi...

We have upgraded from BT Home Hub 2 to version 3 and had a BT man (engineer) visit to set it up. He did so with no problems on our PC (wired, runnning XP) and installed all relevant software on the PC and this is connected which so far has been fast (enough - as expected) and reliable. Once the 'main' computer in the house was connected we then tried to connect other things to the internet using this BT Hub 3.
However when attempting to connect our family laptop (running Vista) we hit trouble. Initially I tried to use the icon in the tray (bottom right of the screen) by clicking on connect to a network, then selecting our hub, then inputting the wireless key and going through the menus correctly. It would only connect 'locally' and not recognise the hub. It says identifying then says unidentified (public network BT Hub 3) and only 'local' access which I then change to private network. With my preivious internet I was able to set it up as Home network - now I can only choose between public or private BUT NOT Home, Work or Public.
So I then tried the BT disc that comes with the hub into the laptop. I go through the menus - it asks is the broadband light steady blue? Yes. Click next to continue wireless set up. So I press continue. It then asks for the wireless network/SSID BTHub3- numbers and letters and the wireless key. So I put that in correctly (double checking) and click next. It then says Connecting to your Hub which then gets ticked but then the checking wireless key doesn't tick - it crosses, and says failed. It asks me to check I typed the numbers and letters correctly (I am sure of that) and It goes to Manuel set up. Where I select my hub and again type in the wireless key and click next. But the same thing happens - connecting to your hub gets ticked but checking wireless key fails.
I then get a message that says i should do a wired set up, which I can do and works but on the laptop wired solutions is just not satisfactory - laptops need wireless connectivity. Is this a problem with my laptop, Vista or the hub/modem or a combination.
I also have been able to connect other things to the internet such as a netbook (running Windows 7) and a games console. Please comment if anthing needs explaining or more detail. Your help will be much appreciated. Thank you in advance.
Solved!
Go to Solution.

John46: I uninstalled the Hub programmes you said to. I then tried to connect to a network (wirelessly - accessed either by going to Start - Connect to or from the icon in the tray (bottom right). I selected my hub and clicked connect. It does its thing and says 'successfully connected to...' I close that and go onto Network and Sharing Center and it shows its trying to identify the network and wait a few seconds it then shows 'unidentified network (public network)...' and that I have only got local access and so cannot surf the web.
As I mentioned in my earlier post:
With my previous Internet I was able to set it up as Home network - now I can only choose between public or private BUT not got the choice between Home, Work or Public.
Hope I've explained myself.

Similar Messages

Wireless Connectivity problem between BT HomeHub and AirPort Express

Hi Guys,
I'm new here, and have just bought my 1st Apple product!
I'm afraid I haven't had a very good start though, and would really appreciate some assistance please.
My problem is with connecting my Apple AirPort Express ("APX") to my BT HomeHub ("BTHH") wirelessly, whilst also being able to use the internet. I can only get the internet to work, whilst also streaming music from itunes to APX, by connecting the APX to the BTHH via an Ethernet cable. Perhaps I should state my equipment:
*Room #1*
Computer: Laptop
Operating System: Windows XP, Service Pack 2
Modem: BT Homehub (the curved version with blue lights)
Above Connection Method: Wireless.
*Room #2*
Hi-Fi (Linn)
Apple AirPort Express
Above Connection Method: Digital (mini to regular toslink).
*What I Want:*
- To be able to wirelessly connect to the internet (PC to BTHH)
- To be able to wirelessly stream music to the APX from iTunes
- to be able to do both of the above simultaneously.
Problem:
Once my laptop has found the APX network, as soon as I then connect to it, my BTHH internet connection disappears. or the APX disappears and I have to do a factory restet before my computer can discover it again. (It leaves me having access to only one network or the other). Hence, I cannot stream music to the AirPort and use the internet simultaneously. One or the other. I am trying to "Join an Existing Network" via the AirTunes software.
Very depressed as I don't know much about networking and had hoped it would just configure automatically. I have fiddled but it always loses the presence of the AirPort altogether until I do a factory reset for it to reappear as an available wireless network again.
Please please help a struggling newby - anybody got an idiot's, step-by-step guide to the perfect settings? thank you to anybody who can assist.
Message was edited by: kerrnice

Is no one able to help me please?

BT Home Hub and Airport Express Issues

Hello all
I am having major issues setting up my airport express to my home hub and also setting up Time Capsule to join my wireless network...
I really need a step by step guide if possible.
Can anyone help please?
Thanks
PC

Welcome to the discussions!
You told us that you were having "major issues", but did not tell us specifically how you are trying to configure the AirPort Express, or what service you want it to perfrom on your Home Hub network, so providing a step by step guide is not possible without a bit more information.
Can you clarify on this, please?
In regards to configuring your Time Capsule to "join" the Home Hub wireless network, do you understand that the ethernet ports on the Time Capsule are not enabled in this type of configuration, so you will not have the option to back up large files or make initial backups using an ethernet connection?
In order for the Time Capsule to "join" the wireless network provided by the Home Hub router, you willl need to know (or be able to locate) the exact type of wireless security settings that your Home Hub is using. The Time Capsule must be provided with this information in order for it to "join" the wireless network successfully.
Can you provide this information, or if you do not know, check with your service provider to obtain this information? We cannot proceed with the configuration until we have this information.
If you are able to locate the Time Capule near your Home Hub and establish a permanent ethernet connection between the Home Hub and Time Capsule, you will be able to backup using the Home Hub wireless network and also have the option to backup using ethernet if you wish. In addition, this type of installation is much simpler to configure (and more reliable in operation in my experience) and we would not need to know the type of wireless security that the Home Hub uses if you choose this setup option.
Please post back when you have an opportunity.

Fix for Airport Wireless Connection Problem stating Self-Assigned IP and not wanting to connect in Lion OSX.

Fix for Airport Wireless Connection Problem stating Self-Assigned IP and not wanting to connect in Lion OSX.
Bought my girlfriend the newest Macbook Pro 13" and began experiencing problems with my wifi the moment we got home. Her Macbook would not connect to our home Wi-Fi while my old Macbook Late 2008 running Snow Leopard connected without a problem. Airport would say that it had a Self-Assigned IP address (168.x.x.x). Did not realize it was a Lion problem until after using her Macbook Pro and becoming jealous of the new OSX, I upgraded. Soon after I was unable to go online. Luckily I had my iPad 2 and I began to scoure the net for help. Ran into allot of suggestions but it was not until I tried the following all together was I able to share the good new, from my Macbook. Hope this works:
First go to Preferences > Network and click on the cog next to the + and - on the sidebar and click Set Service Order
     - Move Wi-Fi to the top and click ok.
     - Set location to Automatic
     - Click Apply
     - Click Advanced
     - Click the "-" on the selected Wi-Fi router you wish to connect to
     - Click Apply
     - Click Lock to Prevent Further Changes
Go to your Mac's harddrive, (Macintosh)
     - Go to Library > Preferences > SystemConfiguration >
     - Delete "com.apple.airport.preferences.plist" file
Turn off your computer
     - push and hold Option+Command+R+P
     - turn on computer
     - when the grey screen turns on you will hear the OS X "ON" sound (for lack of a proper term) and it will momentarily restart.
     - you will once again hear the "ON" sound, let go of all keys.
     - this resets your PRAM
Go to Preferences > Network > Advanced > + sign
     - click Choose a Network
     - Select your network and enter password
Viola!!! I tried this on my Macbook Late 2008 and my girlfriends new Macbook Pro 2010

     No you are clearly mistaken. The Self-Assigned IP address problem exists on many Macbook Pro models, including the current model, which I mentioned as being the original computer with the problem. While my 2008 Macbook is older it was working perfectly on Snow Leopard and didn't suffer issues until switching to Lion. So clearly the problem exists on the operating system and not so much the hardware.
     I called Apple Support and they had no fix for the problem and told me that this would hopefully be addressed in a subsequent update. It wasn't until I came accross the answer after trying many different methods that I got both of the Macbooks to connect to my router. Otherwise I wouldn't or could not have been surfing the internet for the last 4 months.
Cheers.

I am using BT Broadband home hub and want to use my time machine - Can I turn the wireless router off in TM?

Hi,
I have BT home hub which is now my main router in the house. I also have Apple TV which works off the router and a network adapter around the house which is perfect for all my needs. However, I also have a time machine but haven't used it for a while now as it's internal router overrides my current network which causes problems.
Being that i'm not very 'technical' I was hoping someone could give me a 'guide for dummies' instruction on how to turn off the wireless signal inside my time capsule without messing up the BT router?
Many thanks in advance
Alex

Thanks guys,
Sorry, just to clarify, I need to connect the ethernet cable to my home hub and my TC first before i can do this?
And once i've done this will my stuff be backed up via the cable or wireless?
I know these are probably very stupid questions but like I said, i'm a div when it comes to this stuff!
Alex

Broadband/internet and wireless connection problem...

Towards the end of 2101 I received an email informing me that BT would be upgrading my local line and I could expect a much improved service. Whether this 'upgrade' has been the cause of my problems or is merely coincidental I cannot say. Prior to my experience since this time I could count lost broadband in hours per year (I never had internet or wireless connection problems).
Since the end of 2010 I now regularly lose my broadband completely every six to eight weeks. 'Home Hub cannot connect to broadband.' There is a worsening loss of speed? over a period of two to four days at the end of which I need to phone BT three/four/five, etc. times until they manage to locate the problem and fix it. It is always some problem they find on the line or with their equipment.
I always mention that this is an ongoing problem. Never do they take any action to escalate the issue.
This week things have become considerably worse.
I have started to lose my internet connection now. 'Safari cannot connect to the internet'.
There are now two issues which arise concurrently.
I phoned BT, finally the operative in India (through a very poor BT wireless phone connection) changed the channel of my router for me. He mentioned something about changing the address and password. This seriously exacerbated the situation. My password is not recognised now when I am asked to reconnect by selecting a network.
The next occasion on which I lost my INTERNET connection and tried to reconnect I got the message 'Airport has the self-assigned IP address (...........) and is unable to connect to the internet.
I phoned BT to report this and was told that this indicated an adapter problem and the problem was now out of BT's hands. I Should contact Apple.
I did so. Apple said I should contact BT to change channels. I explained this had caused the problem and they were now refusing to assist me. Apple tried everything that they could think of to resolve the issue (despite not being required to do so). Eventually the only suggestion they could make as BT had refused to help was to reinstall my operating system. Extremely drastic. But I can now connect wirelessly again.
Service is still intermittent requiring constant restarts to regain connections.
BT's response to a formal complaint was more of the usual banal questions, the usual tests, the usual promises of 'something would be done'.
Their systems are not set up to make any sort of accurate diagnosis of customers' issues. They seem to have a set number of 'fixes' into which they try to fit all problems - one would assume simply to save costs - their cost saving exercises are now costing me money.
That's all for starters.
Any suggestions?
Solved!
Go to Solution.

fredderf99 wrote:
I have a similar problem, since BT "upgraded my broardband" my home hub looses internet connection at least twice a day and I have to power reset it. the broadband shows as connected but the internet connection is lost, if I try reconnecting it fails and only a power resetr will work. I have a temp solution by fitting a time switch to the mains adaptor and reseting it at 0200 each day. but before the upgrade the home hub had worked for years and no problems. i have also replaced the origonal home hub 1 with a home hub 2 to see if that improves the situation.
welcome to the forum
This subject has been marked as solved by the originator and you will get more response if you start your own subject rather than continue here.
if you start your own subject just cut and paste your post and then in order to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com and post the results .
are you connected directly to the NTE5 master or test socket or to somewhere else? Do you have any phone extension sockets in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I can't print wirelessly using Airport Express. I have my HP printer connected to a USB hub, and the hub to the Airport Express, but when I select the HP from the printer list, my MacBook says the printer is "off-line" - even when it is not.

I can't print wirelessly using Airport Express. I have my HP printer connected to a USB hub, and the hub to the Airport Express, but when I select the HP from the printer list, my MacBook says the printer is "off-line" - even when it is not. I've tried several USB connectors, and several different ports on my USB hub; same result. I need to have the HP connected to the hub 'cause from there it's connected to our desktop Mac.

Hi,
I am currently replying to this as it shows in the iChat Community.
I have asked the Hosts to move it to Snow Leopard (you should not lose contact with it through any email links you get)
I also don't do Wirelss printing so I can't actaully help either.
10:01 PM Friday; July 29, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb( 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

A Fix for Wireless Connection Problems

I’ve been struggling with connection problems for a week. Thankfully, I found a fix. Your mileage may vary, but this may be your answer:
Fix for Wireless Connection Problems on MacBook Pro

Yeah BR, please tell me what your cure is. I have the same setup as you, Vista with the same wireless card you have. Cannot stay connected to the internet. Have spent hours on the phone with tech support and they can't fix it. I hate this f....ing computer, will never buy another one. Please let me know what you did. Once I get it running right I'm selling it and will buy a cheap Dell, never have any problems with them. I have keyboard problems, capital letter problems, connection problems, and download can take 1 to 2 days. Pure BS!!!!!!!!!!!!!!!!!

I have recently changed my bt home hub and now my airport express won't connect to it? Any suggestions?

I have recently changed my bt home hub and now my airport express won't connect to it? Any suggestions?

Anytime you change out a modem or modem router like the HomeHub, the AirPort Express needs to be reset back to factory default settings and then set up again.
The reason for this is that the Express is retaining some or all of the settings to connect to your "old" modem or hub, so it will not work correctly with a new device unless you start over again from factory default settings on the Express.
Power up the Express for a few minutes
Hold in the reset button on the side of the Exprsss for 8-10 seconds, then release and allow a full minute for the Express to restart to a slow, blinking amber light
Now, set up the Express again, like you did originally with the "old" modem or hub that you had previously.

I am experiencing wireless connection problem on 4s after ios 8.1 upgrade. The wireless icon appears showing that it's connected but webpages do not load. I have checked my internet connection with other devices and seems to be alright. what to do?

Hi
I am experiencing wireless connection problem on 4s after ios 8.1 upgrade. The wireless icon appears showing that it's connected but webpages do not load. I have checked my internet connection with other devices and seems to be alright. what to do?
I have tried reseting the network settings and forgetting my wireless connection and re-connecting to it. I even backed up my phone on itunes and restored it, factory reseted it. Nothing seems to work.
Also after my upgrade to ios 8.1 my personal hotspot option under cellular data has disappeared.
Would you please help me out? I would really appreciate it.

Hi..
Restart your router then restart the iPhone to test.
If that doesn't help, try this support article > iOS: Troubleshooting Wi-Fi networks and connections

Is there a fix for the connectivity problems with iPhone 5S and ISO 7.0.2?

Is there a fix for the bluetooth connectivity problems with iPhone 5S and ISO 7.0.4?
I am having problems connecting the BT Audio and the handsfree phone connectyion is unreliable in 2012 Mitsubishi Lancer XL.
All worked OK with ISO 6.

Hello CraigNicholson
You would need to sync with iTunes to get that process to work for you. Check out the article below for more information on how to resolve that issue to get the proper token to use Push Notifications again.
iPad and iPod touch: Unable to use YouTube or Push notifications
http://support.apple.com/kb/ts3305
Regards,
-Norm G.

BT Infinity Home Hub and and BT DECNET digital cor...

I have just had BT infinity installed last week. All appears to be well on the broadband front but not so with the telephony side. The engineer installed the master socket in the study where both the phone line and data line are connected onto the outside wall and directly out to the external cable pair connected to the pole, so no complicated wiring.
I have a BT Diverse 6350 corded (Base Station) and cordless handset (DECT) telephone. The base station is situated in the same location as the Home Hub and the cordless phone is situated downstairs.
i) Before BT Infinity was installed incoming and outgoing calls to DECT phone OK
ii) After BT Infinity installed incoming calls received to DECT phone and answered OK but the originating end (caller) cannot hear speech . The called person can hear speech OK. Outgoing calls from the cordless handset appear to be working .
I suspect this may have something to do with the channel frequency of the Home Hub3 and the BT DECT phone but I cannot be seure. Any suggestions on how to resolve this issue would be most welcome.
Many Thanks
Solved!
Go to Solution.

First thing that came to mind.... but am sure isn't the problem however have you made sure the MUTE isn't on on the Dect phone?
Edit ...If mute was on all the time then the outgoing calls wouldn't work as well so it can't be that.
If you are wondering about the HH3 "something to do with the channel frequency of the Home Hub3"
You can TURN OFF the HH3 wireless signal and then try things.
Click on http://bthomehub.home/
Then settings and enter your password.
Then advanced settings.... continue to advanced settings.
Then Wireless tab.
Tick the NO for wireless Enable and at the bottom right of the page click apply.
If that cures it you can then reinstate the wireless and using channel selection move it from Automatic onto a selected channel.
INNSIDER is useful to identify a clear channel.
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

KEITH BEDDOE - WIRELESS ROUTER TO REPLACE HOME HUB...

Dear Keith - I am new to this site and don't normally subscribe to this type of thing and from reading the forum, you may be the man I need!
Have had my Home Hub 3 for a year now (not on infinity) and have had enough. I have spent endless hours on phone to BT, switched channels, WPA/WPA2 etc - but this router just will not work consistently with all our devices. (If I take the devices to work, or anyone else's house who doesn't have Home Hub 3, they work fine), further, everything else worked fine on my old Home Hub 2 but the signal strength wasn't enough to make it round my house, thus I changed to Home Hub 3. The devices are all set up to Home Hub 3, but I constantly have to reset it because it keeps losing touch with devices. If I reset then everything is fine but then some devices (normally HP, Blackberry, Kindle and Nintendo DS) will start dropping signal.
I have now decided to invest in another wireless router, I have searched the forum but am unsure if any of the suggested products are suitable, so, can you suggest something?
I connect the router via the phone line (is this ADSL) and wireless everything. We have quite a large house, so it needs to cover a good range, and easy to set up because I am a complete novice at all this. These are the items we run on it (there's alot, we are a big family) .....
IPhone x 3
IPad x 1
IPod x 1
Blackberry Playbook x 1
Blackberry Phone x 1
Nintendo Wii x 1
XBox x 1
Nintendo DS x 2
Kindle x 2
Netgear thing for Sky Anytime x 1 (sorry, can't remember what that gadget is called)
HP Laptop x 1
HP PC x 2
HP Printer x 1
I just want a router that will sit prettily on the table and do it's stuff and that I don't have to keep resetting to get a signal from it....
Thanking you in advance for all your help....

As Bullitt says, there are quite a few choices, but the TP-Link TD-W8960N 300MBPS Wireless N ADSL2+ Modem Router is a popular choice.
It does have external aerials, so coverage should be fairly good. Bear in mind that all wifi routers have the same power output, so router placement and aerial quality are important.
Things like PCs and gaming console are best connected using powerline adapters, and not wireless.
See
Network connection problems and possible solutions
PS Please could you leave the subject of this thread as WIRELESS ROUTER TO REPLACE HOME HUB 3
without my name at the front, as otherwise I will miss it. It was another forum member who alerted me to this thread.
As long as my name is in the main text of your message, my automatic software will notify me.
Thanks
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Home Hub and RJ45? not working correctly

Recently i had a few problems with the Wireless on the Home Hub 3, so i switched and used an RJ45 and boy my speeds shot from 30-40mbs to 77mbs i was all happy, then the upload part of the speed test came along and it spent forever trying to do an upload test then came back error. I refreshed the page and no internet or webpage would load, so i trouble shoot the network and it works again so i try again and the same thing happens any time i try to upload my connection drops from the hub and i have to troubleshoot to fix the problem, i heard somewere that the homehub is funny with an RJ45 =/ i am not wanting to go back to wireless scince the i get faster on a RJ45 is their a way to fix this Issue ?

Hi
All 5 PCs, the vision box & printer here are hard wired using Cat5 cable & RJ45 connectors and in 6 years we have never had a problem.
I make my own cables and they are a bit fiddley, so despite looking fine the pins don't always connect properly and you get all sorts of issues especially if the cable moves.
My recommendation would be that you firstly change the cable, preferably to one that you know works properly.
Regards
Tim

I cant get my macbook (2008 model running 10.6.8) to connect to the home hub 5

to connect to the home hub 5 it connects eventually but is extremely tempermental... does anyone have a fix that doesnt involve messing around with the home hub settings...
for further notes, my dads macbook (same model but running 10.7) connects and works fine, as does the 2 windows desktop computers and laptops we have, my xbox and play station 3 consoles, my iphone 5c, ipad mini, my mums iphone 5, and my dads and sisters samsung galaxy note phones.... even as i type this i can kind of see the problem being with my macbook rather than anything else.... but if someone could give a solution that would be great =]

Howdy there SwipeatronSparks,
If your MacBook Pro still has issues when connecting to your hub, I would recommend the troubleshooting for the symptoms you are seeing in the following article, named:
Wi-Fi: How to troubleshoot Wi-Fi connectivity
Thank you for using Apple Support Communities.
Regards,
Sterling

Wireless Connection Problems for Home Hub 3 and Vi...

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