Wireless connection problems Windows 7 64-bit

I have a Photosmart B110a printer, and 2 PCs running Windows 7.  1 PC is 64-bit and the other is a 32-bit.
Recently it has become impossible to print - neither PC will communicate to the printer.  The printer always appears offline.  I recently downloaded a patch for the 64-bit PC which I thought would fix this problem, but it hasn't resolved it.

OK, make sure the router is freshly rebooted.  If you have security systems with their own firewalls, disable those firewalls.
Download and run this utility:http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/hho/ipg/ccdoc/p...
What does it say?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Similar Messages

  • I am trying to connect a Windows 7 / 64 bit to an Epson printer on my Mac.  The printer is hooked into the Mac via USB; the Mac is networked to a Linksys wireless router with an ethernet cable, as is the Windows box. Any tips on how to do this?

    I am trying to connect a Windows 7 / 64 bit to an Epson printer on my Mac.  The printer is hooked into the Mac via USB; the Mac is networked to a Linksys wireless router with an ethernet cable, as is the Windows box. I installed the current Bonjour printer services software on the Windows machine, and separately installed the driver software for the Epson printer on the WIndows machine.  Running the bonjour wizard, I get an alert saying 'I don't have sufficient access to my computer to connect to the selected printer'.
    The printer has 'sharing' turned on from the Mac end; this works with a Powerbook via the wireless connection.  Sharing is also turned on in the Windows printer control panel for this printer (under properties).  The Mac is a G5 running 10.5.8.  When I try to print a page from the Windows machine it gets hung in the print queue.
    Any advice how to proceed would be appreciated!
    thx,

    I am trying to connect a Windows 7 / 64 bit to an Epson printer on my Mac.  The printer is hooked into the Mac via USB; the Mac is networked to a Linksys wireless router with an ethernet cable, as is the Windows box. I installed the current Bonjour printer services software on the Windows machine, and separately installed the driver software for the Epson printer on the WIndows machine.  Running the bonjour wizard, I get an alert saying 'I don't have sufficient access to my computer to connect to the selected printer'.
    The printer has 'sharing' turned on from the Mac end; this works with a Powerbook via the wireless connection.  Sharing is also turned on in the Windows printer control panel for this printer (under properties).  The Mac is a G5 running 10.5.8.  When I try to print a page from the Windows machine it gets hung in the print queue.
    Any advice how to proceed would be appreciated!
    thx,

  • Can't Print/Connect from Windows 7 64 bit to Shared PSC 1315 on Windows 7 32bit Machine

    Can't Print/Connect from Windows 7 64 bit to Shared PSC 1315 on Windows 7 32bit Machine...
    I tried to install driver on connecting PC, i tried to install printer as Local printer with local port - \\WIN7-32bit\HP PSC 1310 Series\ - and  i got access denied, and before i reinstall Windows on 64Bit machine its worked correctly... anyone know how to solve this problem ?
    *Edited*
    When i connect it on 64 Bit machine printer requesting driver *.inf and not specific file...
    i try to install 64bit driver on 32 bit machine in sharing options and they didn't support it...

    More than likely, you are receiving the access denied error because there may not be a HomeGroup in place.
    To handle networks securely with Windows 7, Microsoft took a different approach.  A HomeGroup essentially creates a trust among all the devices in that home group.  If a device is not in that homegroup, then that system will essentially be denied access.
    Click on Install a printer on a home network to get basic steps to install a printer in a network environment.
    Click on HomeGroup: recommended links to get more information about Home Groups, including setting one up.
    ↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

  • I am experiencing wireless connection problem on 4s after ios 8.1 upgrade. The wireless icon appears showing that it's connected but webpages do not load. I have checked my internet connection with other devices and seems to be alright. what to do?

    Hi
    I am experiencing wireless connection problem on 4s after ios 8.1 upgrade. The wireless icon appears showing that it's connected but webpages do not load. I have checked my internet connection with other devices and seems to be alright. what to do?
    I have tried reseting the network settings and forgetting my wireless connection and re-connecting to it. I even backed up my phone on itunes and restored it, factory reseted it. Nothing seems to work.
    Also after my upgrade to ios 8.1 my personal hotspot option under cellular data has disappeared.
    Would you please help me out? I would really appreciate it.

    Hi..
    Restart your router then restart the iPhone to test.
    If that doesn't help, try this support article >   iOS: Troubleshooting Wi-Fi networks and connections

  • Wireless connectivity problems using IOS 6.0.2?

    After installing IOS 6.0.2 on my iPhone 5 I can no longer connect to known wireless sites.  I've been through troubleshooting with both Apple and my ISP and no luck.  I'm thinking there's wireless connectivity problems with this latest update (my iPad 3 is still running 6.0.1 and is fine on my wireless network). Are others having this issue as well?

    I am not guaranteeing this fix , but it worked for me , so far. I have an iphone 5 and it had ios 6.0.1 . Worked fine. Upgraded to 6.0.2 and it wouldn't connect with home router most of the time. My son in law an IT guy for the Government came up with a solution. The problem seemed most likely with routers that are bought and not configured and retain the original factory settings. Therefore my phone considers my home network a generic one and I have to manually connect to it. To distinguish the network we did the following.
    1) went to settings on my iphone
    2) choose "my home network" by pushing the arrow on the right
    3) This brought up the network info page. (it says "forget this network " at the top)
    4)DHCP will probably be highlighted.
    5) touch "static"
    6) This will bring up the manual settings
    7) We entered the following.
    For Ip Address 192.168.1.15
    Subnet Mask  255.255.255.0
    Router 192.168.1.1
    DNS 4.2.2.1,4.2.2.2,8.8.8.8
    Leave the HTTP Proxy to off
    This will assign a static Ip address not a dynamic one and should work.
    If it doesn't , go back to step 3 and select DHCP and return to the dynamic state .

  • Fix for Airport Wireless Connection Problem stating Self-Assigned IP and not wanting to connect in Lion OSX.

    Fix for Airport Wireless Connection Problem stating Self-Assigned IP and not wanting to connect in Lion OSX.
    Bought my girlfriend the newest Macbook Pro 13" and began experiencing problems with my wifi the moment we got home. Her Macbook would not connect to our home Wi-Fi while my old Macbook Late 2008 running Snow Leopard connected without a problem. Airport would say that it had a Self-Assigned IP address (168.x.x.x). Did not realize it was a Lion problem until after using her Macbook Pro and becoming jealous of the new OSX, I upgraded. Soon after I was unable to go online. Luckily I had my iPad 2 and I began to scoure the net for help. Ran into allot of suggestions but it was not until I tried the following all together was I able to share the good new, from my Macbook. Hope this works:
    First go to Preferences > Network and click on the cog next to the + and - on the sidebar and click Set Service Order
         - Move Wi-Fi to the top and click ok.
         - Set location to Automatic
         - Click Apply
         - Click Advanced
         - Click the "-" on the selected Wi-Fi router you wish to connect to
         - Click Apply
         - Click Lock to Prevent Further Changes
    Go to your Mac's harddrive, (Macintosh)
         - Go to Library > Preferences > SystemConfiguration >
         - Delete "com.apple.airport.preferences.plist" file
    Turn off your computer
         - push and hold Option+Command+R+P
         - turn on computer
         - when the grey screen turns on you will hear the OS X "ON" sound (for lack of a proper term) and it will momentarily restart.
         - you will once again hear the "ON" sound, let go of all keys.
         - this resets your PRAM
    Go to Preferences > Network > Advanced > + sign
         - click Choose a Network
         - Select your network and enter password
    Viola!!! I tried this on my Macbook Late 2008 and my girlfriends new Macbook Pro 2010

         No you are clearly mistaken. The Self-Assigned IP address problem exists on many Macbook Pro models, including the current model, which I mentioned as being the original computer with the problem. While my 2008 Macbook is older it was working perfectly on Snow Leopard and didn't suffer issues until switching to Lion. So clearly the problem exists on the operating system and not so much the hardware.
         I called Apple Support  and they had no fix for the problem and told me that this would hopefully be addressed in a subsequent update. It wasn't until I came accross the answer after trying many different methods that I got both of the Macbooks to connect to my router. Otherwise I wouldn't or could not have been surfing the internet for the last 4 months.
    Cheers.

  • Macbook Pro Wireless Connection Problems

    I bought my 13 inch macbook pro 1 week ago and I've had wireless connection problems from day 2 (I think after the updates).
    Problems include:
    - Safari cannot connect to the internet for 5~10 minutes after I turn it on, whether it be from sleep mode or completely off or restart (the fastest connection I got after turning it on was about 40 seconds)
    - Loading takes ridiculously long and eventually Safari cannot find the server
    - Airport signal (on the top right hand corner) is always full when it is not working
    - Sometimes internet works but it is ridiculously slow
    However, when the wireless connection stabilizes, Airport Signal is 2~3 bars full and internet works SOOO well and I love it so much when it does. But the problem is that it stabilizes like 30 minutes to never after I turn it on and it makes me so mad I want to explode this piece of crap in the microwave.
    So I've called apple support, and they made me try four things:
    1. Reset modem, router, and computer
    2. Delete caches, reset Safari
    3. Putting Airport first on the Service Order and resetting DHCP Lease
    4. Connecting with Ethernet Cable then resetting the computer
    None of these worked, and I'm suspecting that the cause of the problem is the hardware (not the aluminum body that's just bs) because my router and modem are working fine (my other samsung laptop is working perfectly). I don't think the problem lies in my network settings either because I did exactly what the Apple technicians told me to do. So after Appleguy made me try all 4 of those diagnostics, he told me to contact my router company NETGEAR because he thinks nothing is wrong with the mac hardware, so I did. The NETGEAR lady told me if one laptop is working and another isn't, there is nothing wrong with the router. So if nothing is wrong with my hardware, software, router, modem, ISP... Why do I have wireless issues????!?!?!?!?!?!?!?!?!?!
    I'm going to return this <edited by host> or get another one with my warranty

    Same thing here.
    I've got a Macbook Pro 15" bought 6 weeks ago, airport express bought about a year ago. All updated with latest software/firmware, etc. Problems include:
    -Sometimes when i pull down the network list, my network isn't even there, yet i'm still connected to it. My airport is appx 10 feet away in an open area.
    -usually after opening safari or firefox for the first time upon sleep, restart, or just opening the program after i had quit it, it is miserably slow. it takes about 2 minutes for pages like msn.com to load. finally when they do, its faster than you can imagine. that lasts for about a minute. then its slow again.
    -when logged into ichat and i send messages, i would sometimes get a "connection timeout" message. my buddy would end up getting the message about 5 minutes later.
    My iphone and dell laptop work fine. i haven't tried running parallels, but if bootcamp works, so should prlls.
    I've reset the modem about 20 times. i've reset the airport about 20 times. i even re-installed my OS on the mac and nothing has done it.
    Weird thing is that i've had my mac for 6 weeks, and this problem surfaced only 3 days ago.
    Clearly its not an issue of any of our ISP's. Due to the fact that this only started for me 3 dyas ago, i'm hopeful that its only a software problem and not something else. Hopefully apple will a) ADMIT THEY HAVE A PROBLEM HERE and b) FIX IT.

  • A Fix for Wireless Connection Problems

    I’ve been struggling with connection problems for a week. Thankfully, I found a fix. Your mileage may vary, but this may be your answer:
    Fix for Wireless Connection Problems on MacBook Pro

    Yeah BR, please tell me what your cure is. I have the same setup as you, Vista with the same wireless card you have. Cannot stay connected to the internet. Have spent hours on the phone with tech support and they can't fix it. I hate this f....ing computer, will never buy another one. Please let me know what you did. Once I get it running right I'm selling it and will buy a cheap Dell, never have any problems with them. I have keyboard problems, capital letter problems, connection problems, and download can take 1 to 2 days. Pure BS!!!!!!!!!!!!!!!!!

  • Broadband/internet and wireless connection problem...

    Towards the end of 2101 I received an email informing me that BT would be upgrading my local line and I could expect a much improved service. Whether this 'upgrade' has been the cause of my problems or is merely coincidental I cannot say. Prior to my experience since this time I could count lost broadband in hours per year (I never had internet or wireless connection problems). 
    Since the end of 2010 I now regularly lose my broadband completely every six to eight weeks. 'Home Hub cannot connect to broadband.' There is a worsening loss of speed? over a period of two to four days at the end of which I need to phone BT three/four/five, etc. times until they manage to locate the problem and fix it. It is always some problem they find on the line or with their equipment.
    I always mention that this is an ongoing problem. Never do they take any action to escalate the issue.
    This week things have become considerably worse.
    I have started to lose my internet connection now. 'Safari cannot connect to the internet'.
    There are now two issues which arise concurrently.
    I phoned BT, finally the operative in India (through a very poor BT wireless phone connection) changed the channel of my router for me. He mentioned something about changing the address and password. This seriously exacerbated the situation. My password is not recognised now when I am asked to reconnect by selecting a network.
    The next occasion on which I lost my INTERNET connection and tried to reconnect I got the message 'Airport has the self-assigned IP address (...........) and is unable to connect to the internet.
    I phoned BT to report this and was told that this indicated an adapter problem and the problem was now out of BT's hands. I Should contact Apple. 
    I did so. Apple said I should contact BT to change channels. I explained this had caused the problem and they were now refusing to assist me. Apple tried everything that they could think of to resolve the issue (despite not being required to do so). Eventually the only suggestion they could make as BT had refused to help was to reinstall my operating system. Extremely drastic. But I can now connect wirelessly again.
    Service is still intermittent requiring constant restarts to regain connections.
    BT's response to a formal complaint was more of the usual banal questions, the usual tests, the usual promises of 'something would be done'.
    Their systems are not set up to make any sort of accurate diagnosis of customers' issues. They seem to have a set number of 'fixes' into which they try to fit all problems - one would assume simply to save costs - their cost saving exercises are now costing me money.
    That's all for starters.
    Any suggestions?
    Solved!
    Go to Solution.

    fredderf99 wrote:
    I have a similar problem, since BT "upgraded my broardband" my home hub looses internet connection at least twice a day and I have to power reset it. the broadband shows as connected but the internet connection is lost, if I try reconnecting it fails and only a power resetr will work. I have a temp solution by fitting a time switch to the mains adaptor and reseting it at 0200 each day. but before the upgrade the home hub had worked for years and no problems. i have also replaced the origonal home hub 1 with a home hub 2 to see if that improves the situation.
    welcome to the forum
    This subject has been marked as solved by the originator and you will get more response if you start your own subject rather than continue here.
    if you start your own subject just cut and paste your post and then in order to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com and post the results .
    are you connected directly to the NTE5 master or test socket or to somewhere else? Do you have any phone extension sockets in your home?
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
    Someone may then be able to offer help/assistance/suggestions to your problem
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Solaris 10 x86 64-bit wireless connection problem

    I installed Solaris 10 x86 32-bit on my laptop together with Fedora 10 (Linux) and Windows XP.
    When I boot up Fedora 10 and WinXP, these two OS are able to find the wireless driver automatically, but Solaris 10 failed.
    When I do prtconf -pv, I saw my wireless card is listed in the output.
    So I update the /boot/solaris/devicedb/master and /etc/driver_aliases with my wireless card id - pci168c,001a
    Then do sys-unconfig and reboot
    But after reboot, Solaris still only tries to configure the ethernet card (NIC) rather than checking out the wireless connection.
    I think this might be a design flaw for Solaris 10. If it runs on x86, most users would have wireless connection, not just land line connection.
    Does anyone here have a solution for this problem?
    Thanks a lot!

    I assume that when solaris 10 boots up, it only checks the land line NIC card, not the wireless card. If there is no lan connection, then so be it.
    Is that right?No! :-)
    nwam only supports one device but the device is selectable. physical should activate all devices regardless. So if your Wifi isn't working then I would use wificonfig to see what it can see. Check the man page for scan and showstatus options. Then you'll know what it's seeing.
    alan

  • Problem with HP 6500-E709n Wireless software on Windows 7 64-bit

    How do I, or should I, uninstall Microsoft xps printer before installing HP 6500-E709n software on Windows 7 64-bit?
    I have tried installing, uninstalling & reinstalling the software twice now and am preparing for a third installation. I inadvertently left the wireless printer on during the first installation & eversince then, I've had to physically unplug the printer to get it to shut off. Now, the printer will only shut off with the power button if I hit it before the wireless light comes on.  I cannot get the printer key pad keys to function at all, other than turning the power on & off as described above.
    Up to now, I had been using a wireless network flawlessly with a NETGEAR router, untill I tried to install the HP software on my Windows 7 64-bit unit. Now my other computers no longer find the printer....I get the message the printer is off line.
    I have currently unistalled all the HP software and rebooted for the third time. The Microsoft XPS printer now shows as the default printer...& I can't find it in the add-remove program list. Do I need to uninstall it before installing the HP software, or is my problem with the eprom firmware?

    How do I, or should I, uninstall Microsoft xps printer before installing HP 6500-E709n software on Windows 7 64-bit?
    I have tried installing, uninstalling & reinstalling the software twice now and am preparing for a third installation. I inadvertently left the wireless printer on during the first installation & eversince then, I've had to physically unplug the printer to get it to shut off. Now, the printer will only shut off with the power button if I hit it before the wireless light comes on.  I cannot get the printer key pad keys to function at all, other than turning the power on & off as described above.
    Up to now, I had been using a wireless network flawlessly with a NETGEAR router, untill I tried to install the HP software on my Windows 7 64-bit unit. Now my other computers no longer find the printer....I get the message the printer is off line.
    I have currently unistalled all the HP software and rebooted for the third time. The Microsoft XPS printer now shows as the default printer...& I can't find it in the add-remove program list. Do I need to uninstall it before installing the HP software, or is my problem with the eprom firmware?

  • When I'm in Windows 7, I have wireless connection problems.

    So I have an interesting problem. When I'm in Windows, I'll be online and it'll be working fine, but then the connection will have a problem. It'll still have the bars showing a connection, but it'll say that there's no internet access. If I run troubleshooting, it fixes the problem and states that the issue was "Wirelss Network Connection does not have a valid IP configuration". After this, the problem doesn't come up again until I shut down the computer. After that, the problem happens again the next time I'm on.
    It only happens on the Windows side of the computer, and it only seems to happen with my home wireless connection. I'm wondering if there's something wrong with the drivers or something?
    Can someone help me out?
    Here's my mac model:
    http://support.apple.com/kb/SP583

    My Mac also does this when I'm running Windows 7 via Bootcamp. It did not do this when I was running the Windows 7 beta version. Clearly it is a Windows setting, or Windows has changed the meaning of its lid-close options.
    Mine is set to "Sleep" as the lid close action in power options. So either "Sleep" is now forcing a restart, or it was set to something other than sleep (Hibernate?) before.
    Also, most bizarrely to me, how long my computer is sleeping seems to affect whether it restarts. If I just close it and open it again, it works fine. If I close it and go to work, when I get back, it will go through the bootcamp restart.
    If anyone knows, I'd love to hear it.
    Message was edited by: Chaleur

  • LaserJetP2​015dn Wireless Connection problems and Windows 8.1

    I just purchased a Lenovo laptop with Windows 8.1 touch screen.   I didn't have any trouble downlowning printer drivers for the P2015dn and the printer works just fine.   However, now I can't get the wireless connection to work so I can print wirelessly.  I'd appreciate any help out there - thanks!

    Also, on your online "Wireless Printing Center", I am seeing "Windows 8: Launch the Printer Software from the Start screen (using the icon for your printer model) or from the tile named for your printer."  However, I do not see this icon on my Start screen.  Only the "Wireless Configuration", "HP ePrint", and "HP LaserJet Guide".

  • HP Deskjet 3550 cannot print using Airport Extreme via USB connection on Windows 7 64 bits

    Product Name and Number: HP Deskjet 3550 Inkjet Printer
    Operating System installed: Windows 7 Home Premium 64 bits
    Error message: None
    Any changes made to your system before the issue occurred: Setting up HP printer using Airport Utility to add a new printer and installed Bonjour Print Wizard.
    Problem: My printer is already set up using Airport Utility. When I print something, the printer doesn't do anything. Is there something I haven't done lately in order to get this printer working using my wifi router?
    Suggestion #1: Are the print jobs getting stuck in the print queue? You can check this by clicking on the printer icon in your task tray by the clock.
    Error Message #1: Yes, the print job got stuck in the print queue, but the moment, it disappeared from the print queue and the printer doesn't print at all. This is frustrating.
    Suggestion #2: Does the printer work as expected if you connect it directly to the PC via USB?
    Error Message #2: Yes, the printer works if I connect it directly to my PC via USB, but I don't understand why it wouldn't work with the wifi router, though.
    Suggestion #3: This has to do with the way the router handles the connection to the printer. I found another thread, regarding this issue, and it has some information that may help resolve it.
    http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/Print-Problem-Using -USB-Printer-on-Airp...
    If that does not help, I would recommend posting on the Apple forums, as they may have more expertise with the router's abilities:
    https://discussions.apple.com/community/wireless/airport
    Error Message #3: After clicking on the first link that you posted, it was very helpful, but the printer couldn't print completely and somehow it would stop at the quarter of a paper. It looks incomplete when I took it out from my printer. It does that every time.

    UPDATE!
    Problem solved!  So this is just a followup in case someone else ever stumbles into these boards with the same or similar problems as mine, that is, trying to run an HP Deskjet D1500 series printer [mine's a D1520] on an Airport Extreme wifi router's USB port as a network printer [with the Airport Extreme controlled by an ancient G4 PowerMac Quicksilver currently running OS X 10.4.11).
    Although it probably SHOULDN'T matter, since this type of printer works fine with just the Tricolor cartridge as shipped when hooked up directly to a computer's USB port, on a hunch I got a black HP cartridge (that's a type 21, not type 22 as I had earlier said), slapped it in, tried a test page, and all's well.  So, we can call off the technoid hounds.  Everything running perfectly.
    I hope this message in a bottle may help someone else out there some day soon who may be scratching his or her head with a similar stumper.  And just to recap those important Windows printer settings, they are:
    * [Printer Properties--> Ports--> Add New Port...] "Standard TCP/IP Port"
    * [Configure Port] IP Address "10.0.1.1" and Port "9100"
    Best of luck!
    Bilgey

  • Photosmart 6180 All-in-One Wireless Connection After Windows 7 Laptop Added to Network

    I replaced a broken Vista laptop with a new Windows 7 64-bit laptop.  After I installed my Photosmart 6180 All-in-One, the printer stopped working correctly when we try to connect to it wirelessly. 
    I followed all the directions HP provides for updating the printer software and drivers for Windows 7.
    We've tried all the suggestions for resetting the printer that we can find on the HP forums. 
    The printer works properly when connected via USB cable to a Vista laptop. 
    I was not able to get the printer to work via USB cable connected to the Windows 7 laptop.
    When we try to connect via the wireless signal, regardless of Vista or Windows 7, the printer goes into an endless initialization loop.
    We need to determine whether achieving a wireless connection is hopeless.  If it is not, we need step-by-step instructions on how to resolve the issue.
    The security system for the printer is WEP.  We connect through a wireless router provided by Verizon FIOS.
    Many thanks in advance for your help.

    Some of HP's printers do not support WEP shared.  If you are using WEP shared this could be the problem.  I would suggest turning off the WEP security temporarily to see if that fixes the issue.  If it does then you can look at changing the security to WEP Open system authentication.
    Mike
    Say "Thanks" by clicking the Kudos Star in the post that helped you.
    I am an HP employee.

Maybe you are looking for