Wireless Data Account Linked to FIOS Account -Can't Access Wireless Data on Web Site

First: I am absolutely furious at your voice jail system. It keeps sending me down completely inappropriate rabbit holes. If I'm lucky, I eventually stagger back to where I started.
Your tech support reps should be extremely concerned about this, as it practically guarantees that their customers will be furious by the time they finally get a human being.
Google "Picadores". That's what your voice jail system is.
Next, I have had a wireless data account connected to my FIOS account for quite some time. I need to make some changes to it (read: Give Verizon more money).
However, your system absolutely refuses to let me access the Wireless account. Instead, it keeps dumping me back to the FIOS panel.
It's a real mess.
Please consider fixing it.
I like Verizon for this (even though you are expensive). However, T-Mobile is looking better every day...

I had previously complained about the Web site delinking my Wireless account from my FIOS account, effectively "cloaking" my Wireless account.
I wanted to add a note about how I think that it may have been connected to the passwords (but not the user ID) being different, but then I ran into an "authentication error" that would not let me post a reply to my own post.
This was a stubborn error. As far as I know, it will still happen if I try to reply to my own post.
As a Web developer, I fully appreciate the difficulty and scope of the enterprise portal you guys are running, but I also appreciate the requirement for good user experience.
Also, the plethora of obvious bugs makes me nervous, as we all know that site bugs are usually vectors for hacks. I wonder how many hackers you have roaming around in your admin area?

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Wireless Data Account Linked to FIOS Account -Can't Access Wireless Data on Web Site

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