Wireless key issue

Hello,
I recently upgraded my home hub to 2.0 and connected the wireless on my desktop which runs XP however when I try on my laptop, which is Vista, the set up wizard says the WPA isn't recognised and therefore I can't connect. When I used a wired connection it is fine. Other devices such as my ipod connect with no problem.
Any suggestions?

Welcome to the forum
Have you made sure that the Wireless type on Windows matches the Type being used by the hub (WPA2)?
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    BTCare Community Mod
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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  • Dell Inspiron 15 3000 Series, Problem installing Network driver, Wireless Key not working

    Hi,
    This is a brand new Dell, which has Windows 8.1 Pro 64bit installed, and I re-installed all drivers, and did BIOS update as well, but when downloading Network drivers with correct Service Tag and product, I get to the installation screen where it asks to Activate Wireless Key. The Fn + PrtScr does not work, even if I go to PC Settings, Bluetooth, I can switch it on with mouse, but when using the Fn + PrtScr it does not switch between On & Off within PC Settings. So I cannot install the Wireless drivers at all, I have to Cancel Installation.
    Any suggestions?

    The Service Tag may be listing the wrong wireless card variant. Please provide the hardware IDs so we can confirm:
    http://dellwindowsreinstallationguide.com/downloading-drivers-checking-hardware-ids-and-downloading-and-installing-dell-system-drivers-in-the-correct-order/checking-hardware-ids-in-the-device-manager/

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