Wireless Key wont work for set up - help!

I have had my broadband hub 2 arrive today in the post, which I have set up with no prolem - all blue lights are on and ran the installation cd and entered my wireless nework name which worked, but when i enter the wireless key it will not accept it, saying that is incorrect. I have entered and checked thoroughly for any errors in typing.
So I have put the ethernet cable in, and set up because it wouldnt accept wireless which has all worked fine- hence why I am on the internet now! but when u remove the cable you loose the internet.
Can anyone tell me where I am going wrong as I have followed all of the set up instructions but with no luck and after spending nearly 2 hours on the phone in a queue ( i eventually put it down in the end as assumed nobody was there!) I am getting rather annoyed!!
Any help would be appreciated!
Thanks

Most members advise not to us the CD to install do it all via your browser
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

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