Wireless keyboard and mouse keep disconnecting

Hello   I have had my imac for about a year and a half (Dec. 2009).  recently (fall 2010- now) the keyboard and mouse are disconnecting.  They do it all the time.  It is starting to interfere with my recording and editing big time to the point where I have to stop working.   I keep them stocked with batteries.  They disconnect at the same time or separately and the mouse is especially hard to get reconnected.  Has anyone found a real solution to this or is Apple just avoiding it by asking for more money and saying our warrantees are up?  You cant even talk to them without paying $50.   Like we didnt pay well over a thousand dollars for our computers.  All I see in the forums is more and more people with the problem and no solution.      Step up apple,   please this is impossible to deal with
      Thanks anyone for any help

There are things to do with an issue such as this one.
1. You must ask yourself if this is a hardware issue:
Try brand new batteries, if that doesn't fix the issue then you must try this.
Best way to isolate this issue is to boot into the install dvd of your mac osx.
Why?
The behavior on the boot disk enviroment is totally different than the operating system while running from the hard disk. If you can recreate the issue there then its a hardware issue.
If hardware:
reset the pram (research it)
If the issue is unable to recreate in the boot disk enviroment but you can in the regular enviroment then you can isolate it to software issue:
Software troubleshooting:
1. Remove configuration file for bluetooth:
10.6: machd/library/preferences
10.5 userfolder/library preferences
file: com.apple.bluetooth.plist.
Reboot.
A combination of pram reset and plist removal works well. If it may help, use a usb mouse to remove the pairing of bluetooth then readd devices.

Similar Messages

  • Wireless keyboard and mouse keep losing connection Edge 92z

    We recently installed 8 new Edge 92z 3414 DHG Thinkcentre desktop pc.  Originally supplied with Windows 8.0 and upgraded to 8.1.
    We are having intermittent issue with most of them, where keystrokes are lost or repeated and mouse loses connection or is jerky.  The mouse issue can be fixed by switching off and on, but comes back later.  batteries are brand new in both KB and mouse and are the original Slim range supplied from new, using a nano usb dongle.  the distance is less than 10 inches for either.
    I have tried updating the drivers, but they seem upto date already. I have put the nano usb dongle on a short extention as a test, but with the same result.
    Any ideas?  The loss of keystrokes is driving us all mad!!  Help.
    Dave

    There are things to do with an issue such as this one.
    1. You must ask yourself if this is a hardware issue:
    Try brand new batteries, if that doesn't fix the issue then you must try this.
    Best way to isolate this issue is to boot into the install dvd of your mac osx.
    Why?
    The behavior on the boot disk enviroment is totally different than the operating system while running from the hard disk. If you can recreate the issue there then its a hardware issue.
    If hardware:
    reset the pram (research it)
    If the issue is unable to recreate in the boot disk enviroment but you can in the regular enviroment then you can isolate it to software issue:
    Software troubleshooting:
    1. Remove configuration file for bluetooth:
    10.6: machd/library/preferences
    10.5 userfolder/library preferences
    file: com.apple.bluetooth.plist.
    Reboot.
    A combination of pram reset and plist removal works well. If it may help, use a usb mouse to remove the pairing of bluetooth then readd devices.

  • My Mac wireless keyboard and mouse won't reconnect

    My Mac wireless keyboard and and mouse one day disconnected and I can't  reconnect. They have new batteries.

    Hi Saint Anne,
    Happy Thanksgiving Day!  Since both of your wireless input devices are not working at the moment, do you have a wired mouse you can use to straighten this out?  Here are some troubleshooting steps to try:
    Wireless Connection issue
    Make sure Bluetooth is turned on
    First, choose Apple () menu > System Preferences > Bluetooth and confirm that Bluetooth is turned ON.
    The Bluetooth menu bar icon should turn:
    Black if Bluetooth is turned ON and no devices are connected.
    Light grey with three dots if Bluetooth is ON and at least one wireless device is connected.
    Light grey (or disappear completely) if Bluetooth is turned OFF, or if the iMac is unable to communicate with the Bluetooth module.
    Refer to the Bluetooth Menu Icon table below for more information on determining the Bluetooth status. If the Bluetooth icon does not appear, or if the menu bar status continues to indicate that Bluetooth is off, restart your computer and then attempt to turn Bluetooth ON again.
    Bluetooth OFF
    Bluetooth ON and connected to wireless device
    Bluetooth menu icon
    Bluetooth status
    Bluetooth turned on, but there are no devices connected to the Mac. See the "Make sure the wireless mouse or keyboard is turned on" section of this article.
    Bluetooth turned on and at least one wireless device is connected.  See the "Make sure the wireless mouse or keyboard is turned on" section of this article.
    When this icon flashes, at least one wireless device has a low battery. Click the Bluetooth icon to identify the affected device, then replace the batteries.
    Bluetooth is off. Click the Bluetooth icon using a USB mouse and select "Turn Bluetooth On". Note: Mac OS X won’t allow Bluetooth to be turned off unless a USB mouse is connected.
    Bluetooth offline. Restart your Mac. If the Bluetooth status doesn’t change, disconnect all USB devices and restart your Mac again.
    Make sure the wireless mouse and keyboard are turned on.
    Mouse
    Slide the On/Off switch on the bottom of your mouse to turn it on. Note: If the battery compartment cover is not installed properly the On/Off switch may not function correctly or may be difficult to operate. Remove the battery compartment cover and carefully reinstall it.
    When your mouse is on and paired, and the batteries are charged, the indicator light glows steadily.
    If your mouse isn’t paired with a Mac, the indicator light will blink, indicating your mouse is in discovery mode and ready to pair.
    If the indicator light doesn't illuminate, check to make sure you have two good batteries and that they're installed correctly. 
    Keyboard
    Push and release the On/Off switch to turn on the Apple Wireless Keyboard.
    When your keyboard is on and paired, and the batteries are charged, the light will glow steadily for several seconds, then turn off.
    If your wireless keyboard isn’t paired with your Mac, the indicator light will begin to blink. This indicates your keyboard is in discovery mode and ready to pair with your Mac.
    If the LED doesn't light up, remove the batteries to make sure they're good and that they're installed correctly. 
    Check preferences
    From the Apple () menu, choose System Preferences, then choose Bluetooth from the View menu. The Bluetooth preferences pane will list the Bluetooth devices paired with the computer, the status of the devices (paired or connected), and whether Bluetooth power is on or not.
    Click the gear icon and choose "Connect" to connect a device that is powered on.
    To set up a new device, click the + icon and follow the Bluetooth setup assistant.
    If the Mouse System Preferences pane is open and no wired or wireless mouse is connected, your Mac will immediately start looking for a wireless mouse (with Mac OS X v10.6.  For Mac OS X v10.5, the Setup Assistant should open).
    Keyboard or mouse intermittently stops responding
    Click the mouse
    Click the mouse once to reconnect it with your Mac. It may take a moment for the mouse to respond.
    Check the battery level of the mouse. Choose System Preferences from the Apple (), then choose Mouse from the View menu. The battery level indicator is in the lower-left corner. Replace the batteries if they are low.  Note: Choose Keyboard & Mouse from the View menu with Mac OS X v10.5.  For more information on keyboard and mouse battery levels in Mac OS X v10.5, see Desktop computers: Troubleshooting wireless keyboard and mouse issues.
    Press a key on the keyboard 
    Press a key on the keyboard to reconnect it with your Mac. It may take a moment for the keyboard to respond.
    Check the battery level of the keyboard. Choose System Preferences from the Apple (),  then choose Keyboard from the View menu and select the Keyboard tab. The battery level indicator is in the lower-left corner. Replace the batteries if they are low.
    Check for signal interference
    Wireless networks that operate on 2.4GHz may cause interference.
    Move cordless phone base stations, microwave ovens, and other 2.4GHz electrical devices away from the Mac if you suspect interference.
    Keep wireless devices within 10 meters (33 feet) of the Mac.
    Avoid putting metal objects between the device and the Mac.
    Mouse doesn't scroll up or down or side to side
    For mice that have a scroll ball, refer to How to clean your Mighty Mouse.
    Check the Scrolling speed slide-control at the top, and make sure the “Scroll” checkbox is checked.
    For scrolling side-to-side, make sure the application you’re using supports side-to-side scrolling.
    Remember, scrolling is done with one finger, and navigating is done by swiping side-to-side with two fingers.
    Navigating moves from page to page in a document or internet browser unlike scrolling.
    Mouse does not track as expected (jittery, jumpy, slow, fast).
    The Apple Wireless Mouse can be used on most smooth surfaces, however if tracking issues occur try these options:
    Choose System Preferences from the Apple () menu, then choose Mouse from the View menu. Set the Tracking slider to adjust how fast the pointer moves as you move the mouse.
    Try using a different surface to see if the tracking improves.
    Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
    If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves. Bandwidth intensive devices could affect tracking.
    Mouse buttons do not work as expected.
    The Mouse preference pane allows users to customize the mouse features to meet their needs.
    Choose System Preferences from the Apple () menu, then choose Mouse from the View menu. Set the Tracking slider to adjust how fast the pointer moves as you move the mouse.
    Try using a different surface to see if the tracking improves.
    Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
    If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves. Bandwidth intensive devices could affect tracking.
    Keyboard has one or more keys that do not respond. 
    Use the Keyboard Viewer to test whether the keyboard keys are responding correctly when they are pressed.
    Choose System Preferences from the Apple () menu, then choose Language & Textfrom the View menu (or International from the View menu in Mac OS X v10.5 or earlier).
    Select Input Sources.
    Select the Keyboard & Character Viewer checkbox.
    Enable the input source for the keyboard layout you are testing by selecting the checkbox next to it.
    Make sure that "Show Input menu in menu bar" is enabled.
    Choose Show Keyboard Viewer from the Input menu in the menu bar, as shown.  
    The Keyboard Viewer shows the keyboard layout.
    Type the key on the keyboard that doesn’t respond and observe whether the corresponding key highlights on the Keyboard Viewer. If it does, that particular key is functioning correctly. In the sample shown above the shift and command keys are being pressed.
    If the mouse keys feature in the Universal Access System Preferences pane is enabled, many of the keyboard keys may not respond as expected.
    Try starting up into single user mode to determine whether a software issue is causing the issue.
    Cheers,
    Judy

  • My wireless keyboard and mouse do not work on my All-In-One computer?

    Q.: My wireless keyboard and mouse do not work on my All-In-One computer?
    A.: If your wireless keyboard and mouse do not work even after changing the batteries, please try re-syncing them by following these steps.
    1. Make sure the computer is on, plug in the USB receiver. Push the button on the USB receiver until it flashes blue.
    2. While the receiver is still flashing, press the red connect button on the keyboard (Make sure the batteries are installed). The USB receiver should stop flashing after pressing the button on the keyboard. It may take up to 8 seconds to sync.
    3. Repeat the same process for the mouse. Push the button on the USB receiver, then press the connect button on the mouse (Make sure the mouse is on).
    Note: This applies to all MSI All-In-One computers that include the ES500W wireless keyboard and SW130 mouse.

    "This machine has an added 4 USB ports, could this be causing a problem?
    It definitely could be the source of the problem. Perhaps the PCI card was bumped loose during shipping?
    Have you tried removing the card? That's where I would start.
    Keep us posted.

  • Can a Wireless Keyboard and Mouse Wake my MB?

    Hello Everyone,
    I just purchased an external monitor, which I am planning on wall-mounting. While at my desk, I will have my MacBook in a drawer with the Apple Wireless Keyboard and Mouse on the desk, in order to create more space. Which brings me to my question.
    If I keep my MacBook in the drawer with the lid closed, will I be able to wake it into clamshell mode with the Apple Wireless Keyboard and / or Bluetooth Mighty Mouse?
    Thanks!
    -boeingair

    Hello Everyone,
    I just purchased an external monitor, which I am
    planning on wall-mounting. While at my desk, I will
    have my MacBook in a drawer with the Apple Wireless
    Keyboard and Mouse on the desk, in order to create
    more space. Which brings me to my question.
    If I keep my MacBook in the drawer with the lid
    closed, will I be able to wake it into clamshell mode
    with the Apple Wireless Keyboard and / or Bluetooth
    Mighty Mouse?
    Thanks!
    -boeingair
    Yep, it works, i just tested it, It works with my macbook+mighty mouse+s-video out, lid closed. Enjoy!

  • TS3048 My early 2009 Mac Pro does not connect via bluetooth to my sound bar or bluetooth mini speakers. Both my wireless keyboard and mouse have no problems connecting. What do I need to do to connect to external bluetooth devices?

    My early 2009 Mac Pro does not connect via bluetooth to my sound bar or bluetooth mini speakers. Both my wireless keyboard and mouse have no problems connecting. What do I need to do to connect to external bluetooth devices?

    I would always have a wired keyboard and mouse on hand (need not be expensive ... any cheap wired devices will work).  "Emergency recovery" procedures can activate features in random order, so the opportunity to select a recovery partition may pass before the wireless devices are recognized.
    That will let you select the "turn on Bluetooth" icon.

  • Hi, I bouhgt a used Apple Power Mac G5, I want to buy a blue tooth card for the same to use wireless keyboard and mouse, i am just curious that why do i need to provide the serial number of my computer, is there any compatibilty issue?

    Hi, I am new in Apple Computer, I bought a used Power Mac G5. I want to buy a blue tooth card for the same to use wireless keyboard and mouse. so why it is mandatory to provide the serial number of the machine?

    Hello, Serial# not needed...
    At the Apple Icon at top left>About this Mac.
    Then click on More Info>Hardware and report this upto *but not including the Serial#*...
    Hardware Overview:
    Machine Name: Power Mac G5 Quad
    Machine Model: PowerMac11,2
    CPU Type: PowerPC G5 (1.1)
    Number Of CPUs: 4
    CPU Speed: 2.5 GHz
    L2 Cache (per CPU): 1 MB
    Memory: 10 GB
    Bus Speed: 1.25 GHz
    Boot ROM Version: 5.2.7f1

  • My new mac mini doesn't detect my wireless keyboard and mouse from logitech

    I recently bought the Logitech MK550 wireless keyboard and mouse combo for my late 2014 Mac mini.  Basic functions work, however, when I try to add the keyboard and mouse in the System Preferences it can't find either one.  So right now I have this great big keyboard that I can only use about half it's full functionality and an unassigned button on the mouse.  Any ideas?  Also, I would like to add an apple remote to my mini.  I have one from my old iMac.  Is this possible?

    Try resetting the SMC.
    Question #2 - I have no idea.
    Barry

  • HT5539 how do i pair my wireless keyboard and mouse to a new mac mini

    how do i pair my wireless keyboard and mouse to a new mac mini

    First you have to unpair them from their previous devices.
    Troubleshooting wireless mouse and keyboard issues

  • HP KZ256AA Deluxe Wireless Keyboard and Mouse

    Hi,
    My dongle went missing. Is there anywhere I can get a new dongle?
    I'm located in Penang.
    Thanks.

    If you have part# for Wireless keyboard and Mouse Combo, probably you can check if you can order just the reciever from below website.
    http://partsurfer.hp.com/search.aspx
    //Click on Kudos and Accept as Solution if my reply was helpful and answered your question//
    I am an HP employee!!

  • HP KBRF3871 Wireless Keyboard and Mouse Dongle

    I need an HP KBRF3871 Wireless Keyboard and Mouse Dong
    What is the cost?

    Hello @richnaz,
    I have read your post on how you are looking to replace the wireless dongle for your mouse and keyboard, and I would be happy to assist you in this matter!
    To find out your replacement options, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
    http://www8.hp.com/us/en/contact-hp/ww-phone-assis​t.html
    I hope this helps!
    Regards  
    MechPilot
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

  • MICROSOFT WIRELESS KEYBOARD AND MOUSE

    I WAS GIVEN A MICROSOFT WIRELESS KEYBOARD AND MOUSE, WILL IT WORK ON MY PC?

    Hi,
    Agree with Lewis, the pairs has been done before out of manufacturer.
    For Bluetooth connection of wireless keyboard and mouse, we can follow these steps to pair via passkey.
    How-to: Keyboards
    http://www.microsoft.com/hardware/en-us/help/support/how-to/keyboard/bluetooth
    Kate Li
    TechNet Community Support

  • Ultraslim Plus Wireless Keyboard and Mouse not connecting

    I just bought the Ultraslim Plus Wireless Keyboard and Mouse, but I can't get either to work.  My machine (ThinkPad X230-2324-HQ4) does not have a CD drive for me to use the install CD, so I found and downloaded the driver from your support site:
    http://support.lenovo.com/en_US/product-and-parts/​detail.page?&LegacyDocID=MIGR-77112
    I installed the driver properly and restarted my computer, but neither the keyboard or mouse will connect still.  I've checked the batteries, and I've verified that my ThankPad's Bluetooth drivers are up to date and working properly, but I still can't seem to get it to work.  I've found posts on here from people with similar issues, but they seem to all be related to the Ultraslim, not the Ultraslim Plus.  The Ultraslim Plus does not include a USB dongle for connection.
    Please help!

    The Ultraslim Plus Wireless Kit is Wireless 2.4G solution, it is not Bluetooth solution. It has a dongle when shipping. Maybe you can check the mouse or Keyboard inside and find the dongle. You can open the mouse battery bin, it should be a dongle at top of two batteries. If you still can not find the dongle, I suggest you call the Lenovo help center since you don't have the dongle.

  • Does VM Ware Support Apple Wireless Keyboard and Mouse

    I downloaded VM Ware from Apple.com. I got to my Windows XP Home login screen, but I could not move the mouse to login to the XP Computer. I had to restart the computer by holding down the power button because I was, "stuck." Does anyone out there know if VMWare is compatible with the wireless keyboard and mouse? I'm using Leopard and Windows XP Home SP 2.
    Thanks,
    David

    Im having the same problem any one have the anwsers for us here?
    Message was edited by: kcdude

  • What's going on with my wireless keyboard and mouse power status?

    My iMac (Nov. 2009) came with the wireless keyboard and mouse. When the original batteries wore out, I started using rechargeable batteries and that has worked fine. This is Energizer recharger, not Apple's. I've used and recharged them for well over a year now. When my batteries are freshly recharged, my iMac tells me I have something like 75% charge.
    Earlier this week I'm being told that the batteries have 100% charge. They've never been 100% charged, even when they were new. I haven't charged the batteries for several weeks either when suddenly I supposedly have 100% charge.
    What's going on?

    This is a change that occurred with the 10.6.7 update. Everyone suddenly has 100% charge when other tools report less. Either it's a bug or they adjusted the scale by which it's measured. Some users report that the percentage starts to decrease after the battery is more depleted.
    There's a widget you can use in dashboard in the mean time. Located here:
    http://www.apple.com/downloads/dashboard/status/mightymonitor.html
    We'll wait and see if this is a bug or intentional.
    Regards,
    Captfred

Maybe you are looking for

  • Threads in real time games

    For a game like Starcraft or Diablo 2 (or any real time game) is it standard practice to make a seperate thread for each object (such a monsters / units, etc.) Thanks.

  • PCR Operations

    Dear Experts, as per the PCR Operations such as VARSTABSWD I know that the operation itself VARST "Provides General Fields" and I know that VARSTABSWD as a whole tells me whether the EE is absence the whole day or not. but how do i get a complete lis

  • Loading external pic question

    I made the this tutorial http://www.kirupa.com/developer/flashcs3/loading_image_as3_pg1.htm and align the movie clip instance to the stage. The problem is when I test the movie the picture is loaded like the movie clip instance is the top left "inser

  • How do I upgrade to iOS 5 on ipad2?

    iOS 5 upgrading on ipad2 how to?

  • My bellnet.ca business account will not send e-mails from my iphone

    I can recieve e-mails from my bellnet.ca business account but I cannot send them. This is posing a big problem as it is a business phone and I need to be able to respond when I am not at my computer. Please help?