Wireless Keyboard Hash key issue.

Hi. I have a bit of a problem with my brand new (UK version) wireless keyboard: I can't type the "hash" symbol that ought to come up with alt-3 (option-3). When I pull up the keyboard viewer and hold down alt, the "3" does indeed change to the hash symbol, but when I then hit "3" nothing appears. This is true in any application: Firefox, Safari, Word, Mail, even the Dashboard StickyNotes.
Can anyone think of a reason that my ability to type the hash might somehow have been switched off? All my software is up to date via Software Update. I'm puzzled and would be grateful for any advice.
(It's making life on Twitter pretty tedious...)

The "Use all F1 etc keys as standard function keys" tab isn't selected. It says "when this option is selected, press the Fn key to use the specal features printed on each key". Problem being there is no "Fn" key. So I suppose this option will just turn off the special function on these keys?

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