Wireless keyboard suddenly stopped working - changed batteries still did not help

Hi
I have an Envy 20 all in one touchscreen with a wireless keyboard which has been absolutley fantastic until now. The wireless keyboard suddenly stopped working while composing an email. I replaced the batteries and checked them with a volt meter to ensure 1.5v. They are a name brand alkiline battery. I tried re-booting the computer and pressing the blue connect button under the keyboard. The only keys that seem to work are the volume up/down and mute; the rest of teh keyboard does not. Any idea? I like the factory keyboard so I am hoping it is not a faulty keyboard. After market keyboards will use a USB port.
Thanks
Thor
This question was solved.
View Solution.

Hello @Thor66,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that your wireless keyboard is not working and you are looking for assistance. I am providing you with an HP Support document: Wireless Keyboard and Mouse Troubleshooting, which will walk you through the troubleshooting process for your wireless keyboard.
Now if this does not work and you have to replace the keyboard do not fear you can replace the keyboard and the dongle without using another USB port as the one that is in can be replaced. I would be happy to assist you further and/or walk you through changing out the dongle from a new wireless keyboard, but first I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number. As well, if you could indicate which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this and the product number I can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Similar Messages

Right-click on Magic Mouse and Volume Controls on Wireless keyboard suddenly stopped working

I am running Mavericks 10.9.2 on an Late 2012 iMac.
One morning the right click on my Magic Mouse and the volume controls on the wireless keyboard stopped working.
These mouse and keyboard themselves seem fine; they work okay ehn used on a MacBook.
Everything else about the mouse and keyboard is fine.
This seems to be a problem what has been around for a whole, with a wide variety of solutions.
I have read
https://discussions.apple.com/message/16799039#16799039
https://discussions.apple.com/message/23474052#23474052
https://discussions.apple.com/message/19660884#19660884
and have tried
Clicking on and off the 'right click' checkbox in the Mouse System Preferences - No effect
Deleting /Library/Preferences/com.apple.Bluetooth.plist - No effect
Restarting in Safe Mode - When starting in safe mode, the computer crashes out and restarted
Resetting NVRAM / PRAM - Is it CTRL+CMD+P+R or CMD+OPT+P+R ? Neither work for me (I do try it using a wired keyboard, but never get the double chime)
Upgraded to 10.9.2 - no effect
Moved the /System/Library/Extensions/AppleHIDMouse.kext and AppleHIDKeyboard.kext and and back in (and re-authenticate) - No joy
Moved the /System/Library/Extensions/AppleHIDMouse.kext and AppleHIDKeyboard.kext from a working MacBook on same OS - Made the keyboard misbehave even more
Has anyone got any other cures for this?
Thanks in advance.

Here is what worked for me. My scrolling on the mighty mouse and a few buttons on my wireless keyboard weren't working properly. I reset the SMC, a link explaining the process is below. Hope it helps you too!
http://support.apple.com/kb/HT3964

Wireless Keyboard suddenly stopped working! help!!

Hi.
iMac i7 10.6.6 ..
my wireless keyboard is not discovered by my iMac.
When i press the on/off button on the keyboard, i get a steady green light for 2 seconds, and then it goes away and doesn't start blinking
changed the batteries with no change!
I was able to pair a temporarily keyboard to my imac, and magic mouse is working fine.
any suggestions?..
thanks,
mo7sen

yep I had this happen. I gather you fixed it or nothing would be typing hey.
I forced quit and then restarted and still not working.
Half way through repairing permissions it worked.
Love esther

Wacom Tablet causes Apple wireless keyboard to stop working.

My Wacom tablet/pen causes my Apple wireless keyboard to stop working. While working on a photo in Photoshop using my Apple (usb) mouse to make selections the keyboard works fine. When I use the Wacom Pen to make selections, not immediately but anywhere from five to ten minutes into it, I hear what sounds like a chirp from my computer (Mac Pro) and my keyboard stops working. The command, option, control and direction keys still work but not the number and letter keys. I have to connect a spare Logitech keyboard via USB in order to continue and not loose my work. After awhile I will hear the chirp again and the Apple keyboard will start working. This will continue to occur at irregular intervals. Without the spare keyboard I've had to reboot my computer (loosing all the work on the photo) to get the keyboard working again, but only for it to reoccur. Any suggestions to fix this would be appreciated.

The Mac inherently keeps all input methods active, such that you could type alternate keys on alternate keyboards.
If you have third party add-ons that might change the way Bluetooth works, those would be the primary suspects.
Be sure all your Drivers are completely up-to-date, and batteries in battery-powered devices are still strong.
Bluetooth uses the same part of the frequency spectrum (but a different modulation technique) as cheap WiFi Routers, baby monitors, and microwave ovens. if you live in a busy apartment building, there may be very high levels of interference.

My usb that i have been using on my computer for a while suddenly stopped working, but is still glowing and letting me know that it is connected, but not showing up in disk utility

my usb that i have been using on my computer for a while suddenly stopped working, but is still glowing and letting me know that it is connected, but not showing up in disk utility

Either the physical drive or the enclosure electronics has failed. The light you are seeing is powered by the USB connection, the power, electricity, all USB ports put out. That doesn't mean the actual physical hard drive or the USB to SATA bus electronics are working properly. If it doesn't show in Disk Utility then it is DEAD.
Most of the time it is the enclosures electronics that fail. Removing the physical drive from the enclosure and put it in another enclosure or using a SATA to USB adapter, one that has it's own AC power supply, might allow you to get the files off the drive.

Two keys on external keyboard suddenly stop working, cannot log in

I have an iMac with Snow Leopard, USB keyboard (not wireless). From one moment to the next the "a" and "s" keys suddenly stopped working. I checked in the Universal Access and Speech panes as others with similar problems were advised and this was not the problem. I tried restarting the computer to see if that would help but it did not, and now I can't log in because these letters are in my password. HELP!!!!

Try another USB keyboard. (most any brand will work)
Personally I use Logitech MK120 - USB Keyboard & Mouse Combo's with all my Mac's.

Some of the keys on my keyboard suddenly stopped working. Has anyone had this happen?

Some of the keys on my MacBook suddenly stopped working. Has anyone had this happen?

yes. look over to the right under "more like this".

Bluetooth on my iMac has suddenly stopped working! no icon and not in the preferences anymore? tried turning off etc. can anyone help?

Bluetooth on my iMac has suddenly stopped working, no icon top right and unavailable in preferences! Tried turning off etc
Help!! Thanks

Please carefuly read and methodically follow the instructions in Apple's Troubleshooting wireless mouse and keyboard issues located by clicking http://support.apple.com/kb/ts3048

Wireless router suddenly stops working, have to unplug to fix

I actually had a similar problem with an older Linksys router in the past, but it was wired. Basically, a port would stop working and I'd have to unplug the router and plug it back in to get the port to work again. Well, now with my WRT160N, wireless will just suddenly cut off. Wired computers still work fine, and don't even notice a difference, but every wireless computer suddenly disconnects and refuses to reconnect (this includes Vista, XP, and non-Windows devices like TiVo, PS3, etc.). All I have to do is unplug the router and plug it back in and everything happily reconnects and works great. No settings are being changed during any of this.
Another problem which may be related. I work from home and VPN (using the built-in Windows VPN client) to work. It will work great, but all of a sudden I get disconnected from VPN only, every other aspect of the network and Internet works fine, but VPN just completely dies on me. Unplug the router, plug it back in, and VPN has no more issues. No settings, or anything else, are changed at home or at work during this problem.
So what I'm wondering is if Linksys routers have some sort of internal counter and every now and then it rolls over to a negative, gets confused and just stops working, or are they just really sensitive to outside interference and somebody's cordless phone in the neighborhood is causing this problem.

Try reflashing the firmware. You can get latest firmware from www.linksys.com/download , also change radio band to wide and standard channel to 11

Keyboard suddenly stopped working

The keyboard and trackpad suddenly stopped responding on my Macbook Pro 13" (Fall 2011) when I was doing regular work. When I rebooted the computer it says it cannot find any keyboard. Any suggestions?
I'm sorry I don't have much more to add.
edit: Now it's working again, just out of the blue! Doesn't feel too good though.

Try resetting the PRAM and the SMC - often fixes odd faults like this.

Airport Express Wireless Network Suddenly Stops Working

Hi, I have a wireless network set up with a single airport express using WPA/WPA 2 Personal wireless security. The 5 daily clients on the network are 2 Mac laptops (Both Mac OS X.4), 2 PC's (1 Windows XP and 1 Windows Vista), and an iPhone.
Internet comes in from a Comcast connection directly into the airport express, which is set to create a wireless network and play music wirelessly using AirTunes. The Base station software is up to date, on Automatic Channel selection, and connecting to the internet using DHCP, automatic configuration and sharing a public IP address.
For some reason, every couple of weeks the airport network just stops working altogether. My Macbook Pro shows that it still has a connection with full signal to the network but has no internet connection. When I disconnect and try to reconnect, all attemps to reconnect fail. No other clients are able to get internet at this point, and I cannot even access airport settings from my Macbook Pro unless I manually reset the airport by unplugging and plugging it back in. With this reset the network starts to work again immediately and continues for several weeks again. Does anyone have any idea why it would have this random shut-off every few weeks? Thanks

I have a similiar problem. Every now and then, connecting to my Airport Express network results in "there was an error joining the airport network". It appears to me that this happens at random. Usually, the problem is solved by rebooting to Windows XP using Boot Camp, connecting to the network and then rebooting to OS X.
Recently, it's become worse: the problem persist but sometimes even rebooting to Windows doesn't solve it anymore. When I try to find out what's going on using the Airport Utility, the program tells me "airport utility was unable to find any airport base stations". The only thing that helps in this case is resetting/unplugging my Airport Express and reconfiguring it.
The problems occur independently from the type of security I'm using. It's very annoying and disappointing, since my current high-end MBP has this problem and my previous mac (an iBook) never had it.

Keyboard suddenly stops working

When my computer has been on for awhile (a day or so) the keyboard stops working if I restart the computer I usually can type again. This just started recently and I've had this computer for about 3 years. Anyone else had this problem?

Actually was checking some other threads on the site and this seems to be a common problem. Found this advice so hopefully that will fix it.
BarnetteBW wrote:
I called Apple Support today, and after doing what they told me I haven't had a problem since (knock on wood!).
Try the following:
1) Shut down your MacBook and disconnect everything (including power adapter and battery)
2) Hold the power button for 10 seconds (resets something...don't remember what)
3) Put the battery back in and plug the AC adapter back in.
4) Turn on the computer and as soon as you press the power button, press in the following keys: apple, option, R, and P, and keep pressing. As soon as you turn on the computer, you normally hear the cool little apple chime. After you hear the chime, the screen will go black and act as if it's turning on again. Once the little Apple chime plays the second time, release the four keys.
Hopefully this will correct the problem. I did it about five hours ago and haven't had any problems since.
Ben

Long-touch selection of text suddenly stopped working, to highlight text. Any help?

Last week I was using the long-touch method of selecting text. After selecting what I wanted I could choose to highlight that ext or strike through or all sorts if things.
I can still use the highlight tool but the way I did it was so much nicer.
Also, double clicking text to zoom appropriately to the size of the page stopped working. Now it just zooms in far too much.
Any help?

I'd suggest to start with disabling any firewall blocks.
Then, do a simple reboot on the BlackBerry in this manner:
With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescirbed for most gltiches and operating system errors, and you will lose no data on the device doing this.
Once complete and rebooted, test a SMS messages again.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Yoga 2 Pro Webcam suddenly stopped working....(not a hardware problem!)

Hi everyone,
I've had the yoga 2 pro for about a year now - took a little bit of fiddling to get it working just right (clean OEM win 8.1 install and installing drivers in the right order etc) but I had it working just perfect then....
About a week ago the webcam stopped working during a skype call. I tried reinstalling the drivers etc and messed around for 2 days trying to get it working again. The LED light comes on when it's engaged and it says it's present and working in device manager but I get no picture on skype or any other program.
I reinstalled windows 8.1 from scratch in the hope that this would solve it but same issue.
So I assumed it was a hardware fault and thought stuff it!
But then last night I installed Windows 7 32 bit on VMWare to run some of the older 32 bit programs and the webcam works perfectly within this virtual OS!! So it doesn't seem to be a hardware problem after all.
I've tried everything - installing the bison & Liteon drivers from the Lenovo website, installing the generic win 8 drivers etc but NOTHING WORKS!!
Can you help? I just want to get this thing working again!!
THANKS!

Unfortunately I've reinstalled the driver after uninstalling it from the device manager 10 times. I also formatted and reinstalled, but that didn't fix anything.
The camera works for the camera app + the webcam test online. I've tried rollback on the drivers, and installing earlier versions of skype with no luck.
Very strange, all it does is show the loading sign, and never loads.
This is the desktop version of skype btw. I'm going to try it with the non-dekstop version tonight and see if it works.
EDIT: Is there any other camera source besides 'Lenovo EasyCamera'? Their are two drivers on the drivers page, which one is recommended?

Home wireless NAS suddenly stops working

I had a working wireless NAS up until a couple days ago, but when I tried to mount the NAS wirelessly as I always do - Connect To Server (from Go menu) - I get the error message: "The finder cannot complete the operation because some data in "smb://storage" could not be read or written. (Error code -36)."
Everything had been working fine for months. We connect our 4 home Macs to the NAS server wirelessly through a Belkin 54g access point, with the NAS connected by ethernet cable directly to the Netgear DSL modem/router.
All 4 Macs have 10.4.9 and Airport Extreme. All 4 get same error.
The access point and modem/router check out okay. Other peripherals hooked up to modem/router work fine thru wifi network.
I checked the HD inside the NAS and it's working okay. I connected it directly to my MBP via ethernet cable and I reformatted it as a FAT32 drive (like before). I formatted it as one big partition, without password protection. And I disabled DHCP Server setting (like before). I also tried with it enabled, but same result.
I still get same -36 error message.
Seeing as the NAS was working just fine wirelessly up until a couple days ago, I can say we haven't changed anything or done any updates to software in the meantime. It was working fine in 10.4.8 and in 10.4.9; also working fine both before and after recent Security updates and Airport updates.
This is all while trying to connect via SMB. I had been using that because it was such an easy first time setup. And it worked great for months.
Any and all suggestions much appreciated. Either:
1) solving the SMB-related problems, or
2) providing assistance to set up for a different connection method.
I'm not too savvy on the issue, so your help is invaluable.
Thanks.
Chris

I wish I could help, I'm getting the same error with a new LAN storage HDD, the drive is fine when connected to USB but can't be accessed using Mac or PC over the LAN connection.
Don't know what to try next.
How do you find the MAC address or a LAN server?

Wireless keyboard suddenly stopped working - changed batteries still did not help

Similar Messages

Maybe you are looking for