Wireless Mighty Mouse won't work properly with MacBook/tech support stumped

Hi. First post. Anyone heard of this problem? Appears to be location-sensitive. Problem described below, but first, short background...
Just bought entire Mac system after decades in corporate world with PC. Believed the TV ads that it would be simple. Already have been back to Mac store 6 times and have spent roughly 7 hours on phone with help line. Mac store even replaced Macbook entirely in case it was faulty logic board/Bluetooth circuit -- didn't help. Also, problem doesn't happen in store. So, to get to the point:
Wireless Mighty Mouse doesn't work properly when hooked up to Macbook -- herky-jerky, slow, unresponsive, sluggish, imprecise, intermittently better/worse. Went through a few Mighty Mouses and finally gave up; now using hardwire mouse and there's no problem. But before I return Mighty Mouse for refund, would like to see if there's a solution b/c I'd prefer wireless.
System is the latest little souped-up Macbook, 23" HD Cinema external monitor, external wireless Apple keyboard (which works fine), wireless Mighty Mouse (the culprit), Airport Express, HP printer. All brand new from local Mac store (Fifth Avenue, New York)... where the Genius counter folks have given up. I'm not convinced they believe me because (a) the problem doesn't occur there, and (b) after a couple of new Mighty Mouses, they finally just gave me a new Macbook to make me go away... but after going through the whole system setup once again, same problem. Have tried many different mousepads, BTW.
Tried all the stuff phone tech support suggested -- removing/installing/reinstalling software, etc. Airport works fine; using modem and printer connections there. Bluetooth works fine with keyboard. I've scouted around for intefering devices; even unplugged electrostatic loudspeakers and old tubed amps in living room (concrete wall separates rooms), unplugged hifi in same room, etc. On 40th floor of Manhattan hi-rise; concrete walls between neighbors. Have never had interference before with anything; previous PC system worked fine with Microsoft wireless (optical) mouse.
This is no longer urgent because hardwired Apple mouse works well. It's just mysterious.
Any thoughts?
Other than that, I like the Mac environment so far. Fifth Avenue store is cool, also, because it's open 24/7.
Ken
Macbook Mac OS X (10.4.9) 2.16 Core 2 Duo, 2GB 667 HHz DDRS SDRAM
Macbook Mac OS X (10.4.9) 2.16 Core 2 Duo, 2GB 667 HHz DDRS SDRAM
Macbook Mac OS X (10.4.9) 2.16 Core 2 Duo, 2GB 667 HHz DDRS SDRAM
Macbook Mac OS X (10.4.9) 2.16 Core 2 Duo, 2GB 667 HHz DDRS SDRAM
Macbook Mac OS X (10.4.9) 2.16 Core 2 Duo, 2GB 667 HHz DDRS SDRAM

Hey, thanks! That was fast. I'm impressed by the Mac community.
This program helped my hardwired mouse, actually, and did give me wider parameters on the wireless mouse, but it didn't correct the herky-jerky/sluggishness -- actually amplified those problems.
Ken

Similar Messages

Why AdobePPro CS4 won't work properly with Win7 Ultimate OS

Can u please explain why Adobe PremierePro CS4 won'r work properly with Windows 7 Ultimate?? Is it because of a "bit" differences?? or for any other reason?? I have freezing problems on time line.. I am using Sony XD EX1 clips on the time line. Sometimes it works up to Dynamic LInk Encore and when it starts encoding, after few seconds it gives an error message "Encode failed" My computer config: WIN7 Ultimate/ Xeon 2.4 GHz, 12 GB RAM, Nvidia FX3800 Video card with 1GB RAM, C:\ 1TB SASHDD on RAID 5 system, D:\600 GB SAS HDD (not on RAID) Any thoughts to get it going? Thanks

Read A fix via Virtual XP
http://forums.adobe.com/thread/702693?tstart=0

Mighty Mouse does not work right with my macbook why?

I have a macbook 2.2 ghz intel core 2 duo and i am running 1.5.8 When I connect my mighty mouse to my macbook it seems to work fine. But for some reason I can not use the right click and when I try to scroll up and down using my finger in the middle of the mouse it does nothing. But when I connect the mouse to my new Imac it works just fine. Why is this?

Hey Matt,
Have you run Software Update since you got the mouse? The system requirements state:
System Requirements
Mac computer with Bluetooth wireless technology
Mac OS X v10.5.8 or later with Wireless Mouse Software Update 1.0* or Mac OS X v10.6.1 or later with Wireless Mouse Software Update 1.0
Existing keyboard and mouse for setup
Two AA batteries (included)
http://www.apple.com/magicmouse/
You probably need the Wireless Mouse Software Update in order for the mouse to function properly.
~Lyssa

My wireless Mighty Mouse is not working correctly

I purchased a mighty mouse (wireless) for my powerbook G4, and it doesnt work anymore, i mean it works to use as a cursour but the scroll doesnt work and most of the time the right click button doesnt work, it used to work fine then it just slowly died down to where it isnt able to be used anymore, for an APPLE tech my order number is: W21988486, if you can let me know what to do if i can request an exchange for a working mouse or should i visit the local Apple store? thanks -Daniel ([email protected])

It looks like most of the problems seem to be with OSX 10.4+ as mine with 10.3.9 works fine. However, at one time I had the mouse pointer move, but the left click not working. All it took was two new batteries... all the functions (10.3.9 lets me have) came back. Scroll, left and right clicks.
I did test the batteries with a meter that were removed and they had 1.2 volt left in them of the 1.6+ that a new one has. So, my guess is that this little mouse is sensitive to a little power drop, less then I would of guessed.

Mighty Mouse no longer working properly

The Mighty Mouse has been irritating me quite a bit because the scrollbar frequently stops working. Usually, the cleaning method provides a temporary solution (very temporary considering I've lost count of the number of times this has happened) but now, something different has happened. While trying to use the cleaning methods suggested, nothing worked. I kept on trying and now, not only does the scrollbar not work but the buttons don't work, either. Whenever I try to left- or right-click, my dashboard keeps popping up.
Maybe if Mac could make a mouse that we could open up and fix, this wouldn't be a problem...

Well there you go then.
Contact Apple with regards to a replacement as I do believe the mouse has a 1 year warranty.
Luck-
-DP

My Extigy won't work properly with Wi

I have upgraded my PC to WinXP. I have a Creative Extigy with 5. speakers, and on my old PC it all?worked perfectly. With the new computer?the 5. rear?right and left speakers won't work. The others work just fine !?There seems to be no signal coming from the Extigy when I play from Musicmatch Juke box. But if I play something throught MixMeister3 it works just fine. Any ideas what the problem is ? ... thanks ... Roger

hey..actually i have same problem 2 days ago n yesterday my imessage finaly worked..
in my case i use another sim card/not original bundling,then i use my original sim card/carrier, n it instanly worked..
so actually carrier does take the problem..
im sory my english is terrible bad,im from indonesia..thank you

Photobucket won't work properly with Safari 6.1.6 update.

What the heck is going on now? Updated Safari as part of regular, monthly process. Now the editor and other features of Photobucket won't work.

Gustavo,
Since you used Software Update for 10.6.3, try downloading and installing the Mac OS X v10.6.3 Update (Combo).
;~)

160GB iPod Classic Won't Work Properly with speaker systems

My 120GB works fine with my iHome, and a new speaker system I just purchased... because I thought my iHome was broken, because when I used my 160GB in it, it didn't respond to "play/pause" commands with either the remote or the speaker command. When I tried the 160GB on the new system I bought, it didn't respond either. Should the 160GB work fine with those systems if they play the 120GB without a problem? I'm a bit confused on the issue.

More info would be helpful
What do you see on the iPod screen when you connect to the PC?
Which version of iTunes are you using?
What is the iPod software version as shown in iTunes summary page, the last time you connect successfully.? Or just, on the iPod, press Settings->About
press the select button 3 times and you will get the software version.
HAVE A NICE DAY!

Some keys won't work properly on MacBook Air

I've had the MAB for about 3-4months now and i never had this problem. All of a sudden, possibly after updating MAC OS, the keys such as 'r' and '4' and 'v' will not work properly. It is not like they are not working at all, they just show weird keys.
Eg. when i press 'r' 2-3 times, 'IOU' or 'awerq' would show up most of the times. same for v and 4.
anyone had this problem? I tried playing around with the language settings, resetting my keyboard shortcuts, but no luck.
do i have to format my MAB?
Thanks!

anyone???? could it be a hardware problem???

Wireless Mighty Mouse won't connect with MacBook Pro in Bootcamp

I recently swapped my Bootcamp-partitioned hard drive from an older Core Duo MacBook to a late-2007 Core 2 Duo MacBook Pro. I had no problem using the wireless mouse with the MacBook. I'd click on the Windows desktop once it booted up and it worked flawlessly.
But on the newer MacBook Pro it won't stay connected. I have to pair it with the Windows Bluetooth control panel each time I log in.
I'm not sure if this is connected to the issue or not, but I'm not able to use the trackpad and buttons on the MacBook Pro keyboard either.
I've seached the discussions without any success. Advice anyone?
Thanks in advance.
Patrick

Well, by some stroke of dumb luck it finally connected. I slid the on/off switch open until the green light started to blink, when the mouse connected I opened it all the way and decided to work.

Photosmart premium C309m - won't work properly with wireless

Hey there,
As the subject suggests, i am having major problems with this printer (c309m). The problem is that every time i need to print something out, from one of my two computers the printer stalls or doesnt work - or what ever the problem might be. I have tried all the solutions provided in the troubleshooting section and none have worked. I got it to print from 1 computer, but then the next time i turn it on, i just doesnt work anymore.
Im running win7 64 on one machine, and win7 32 on the other. The printer is connected through the wireless router (D-link 655).
I have tried using HP's diagnostics programs and they either cant connect or they come up with the print que stuck error. Each time i fix it, it works for 1 sec and then stalls when i print something again.
In short - the printer can work for like 5 minutes with 1 computer, but the next time it's used it cant get the connection or the print jobs get stuck in print cue.
I could really use some help here, since this is my last option of getting this printer to work

Some additional info,
Both computers are running norton 350 v. 5.0
Im using reserved Dhcp adresses for my printer and all other devices on my network.
These devces are connected
Zeke-PC
80:1f:02:08:c8:8d
192.168.0.193
Kathrine-PC
00:1a:73:e5:33:02
192.168.0.196
SonosZP
00:0e:58:29:f1:8a
192.168.0.197
SonosZB
00:0e:58:44:b9:12
192.168.0.199
HP6EFADB
78:e7:d1:6e:fa:dc
192.168.0.187
Zeke-iPod
58:55:ca:99:e6:de
192.168.0.188
My D-link 655 is running WPA/WPA2 - Personal

Mighty mouse won't work after installing 10.5.2

I tried pairing it again but it is not recognized. It's on with fresh batteries about a foot from my powerbook. Thoughts?

i found just the opposite.....it was unusable in 10.5.0 and 10.5.1 but now it works perfectly. And I almost sold it .........

Wireless Mighty Mouse Looses Right Click Functionality

I am using a new Wireless Mighty Mouse (about one month old) With new batteries.
Since I started using it, the (secondary) right click would stop function after repeated use. After many frustrating trouble shooting attempts, I discovered that the Right Click will work again if the mouse is left idle for about 15 - 20 minutes.
I will like to know if this is a defect that's inherent in the Mighty Mouse system, and if so, has anyone found a solution to this problem or is there a fix?
Any input would be very much appreciated
Mac G5. 2ghz DP Mac OS X (10.4.8)
Mac G5. 2ghz DP Mac OS X (10.4.6)

Unfortunately my experience suggests no. I'm on my 5th (or is it 6th?) wireless Mighty Mouse now, and they've all behaved just as you described. The latest replacement was only a week ago. I suspect the only point in replacing it further times would be to demonstrate that you've tried all you can. As far as I can tell, my only recourse at this point is convincing Apple to refund me, which is a shame because I like the scroll ball design.
I should note that I'm in Australia, in case stock has been slower to update here, but it shouldn't make a difference...
I've noticed that the problem seems to occur a lot more frequently under hot conditions - room heater on, hot hands etc. Could it still think the left button is being touched because it's warm and/or sweatier than usual?

Wireless mighty mouse horiz. scroll for some software

The horizontal scroll on my new wireless mighty mouse seems to work for some programs (Safari) just fine; for others (Melody maker) only on the scrollbar and for others (MS Word) not at all. Any ideas?
Powermac G4 Mac OS X (10.4.8)

Yes you need to install the software to allow your Mac to properly recognise all the features of the BT Mighty Mouse.
I've got the exact same setup and just obtained a Wireless Mighty Mouse - all I had to do was install the software on the CD, reboot (the first reboot will take a little while), and follow the instructions on either the CD or one of the small enclosed booklets that you should have in your box.

Old Netscape console 4.2 not working properly with new Directory Server 5.2

After successfully installing Messaging Server 5.2 and applying patch 2, the old Netscape Console doesn't work properly, I tried running the script which is given in the link
http://docs.sun.com/source/816-6734-10/index.html
which hobbles the server by creating a set of dummy jar files in order for the directory server console not making any changes on the messaging server. At first I got these messages:
Failed to install a local copy of msgadmin52.jar or one of its supporting files: not a ZIP file (END header not found)
I got the same message for these 2 files:
admserv42.jar
msgadmin52.jar
After that I made real dummy jar files using a zero-length file I created with touch and I got these messages:
class com.netscape.management.admser.AdminServer not found
After that I erased all the files created by the script and I get these messages:
failed to install a copy of admserv51.jar or one of its supporting files: null
failed to install a copy of msgadmin.jar or one of its supporting files: msgadmin52.jar not found at http://192.168.10.205:5001/
and for admserv42.jar I get the same message
Does anyone have a clue on what to do next??
thanks in advance
Eduardo

The thing is that the netscape console 4.5 won't work properly with messaging server 5.2, and the directory server console is not working properly for the directory server. I already know the limitations about these consoles since it is explained in the doc where the procedure of migrating from a 4.x directory server to 5.1. I

Wireless Mighty Mouse won't work properly with MacBook/tech support stumped

Similar Messages

Maybe you are looking for