Wireless mouse and keyboard won't connect.

I have a windows 7 computer and a wireless keyboard and mouse which connect to one usb receiver.
I was on the computer and suddenly both my mouse and keyboard stopped working.
The mouse lights up a red light but doesn't work. The computer says it can't recognize the receiver.
The usb receiver doesn't have a connect button. Perhaps the button is a sensor type, but it doesn't seem to make a light turn on.
Perhaps it doesn't work because i touched it with my foot. Please help

It would help me greatly if you identified your TouchSmart PC.
How to identify an HP TouchSmart PC.
Had you considered temporarily connecting a USB mouse and keyboard to enable you to install the original drivers from the Recovery Manager?
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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Wireless Mouse and keyboard have lost connectivity with iMac?

Computer turned off for a week. Restarted, and wireless mouse and keyboard no longer connected to computer. Help please

Hello Pompoo220s,
It is certainly difficult to use the computer if your wireless keyboard and mouse do not connect or stay connected. I found a few resources I recommend for this issue.
I recommend reviewing this article first:
Troubleshooting wireless mouse and keyboard issues
http://support.apple.com/kb/ts3048
If the issue persists, I recommend reviewing the section titled "Top troubleshooting tips" in the article below. Step 9 specifically stands out to me for the issue you described:
9. Restart your computer
Sometimes a simple restart of your Mac is all it takes to get things running smoothly again. You may also want to try resetting your computer's PRAM and NVRAM.
Bluetooth Quick Assist
http://support.apple.com/kb/ht1153
Thank you for using Apple Support Communities.
Best,
Sheila M.

Not responsive wireless mouse and keyboard, No internet/wifi and Bluetooth connection.

Hi,
I need help as both my wireless mouse and wireless keyboard are totally no responsive and I replaced them with fresh new batteries. My wifi/internet connection is offline too. My Bluetooth signal is the Bluetooth with jagged lines "Bluetooth offline". I tried to disconnect all my USB devices and restarted. I tried the methods listed here but to no avail.
Yesterday afternoon there was a lightning in the skies and it caused blackout throughout my whole house. So it might be due to the power surge from the Lightning but all my other devices like my iPhone and modem router are working fine. I restarted the router too. It was fine the whole evening till nighttime yesterday. This morning I woke up, I can't do anything at all.

First thing to try is resetting the PRAM per the instructions below. If that does not work then please use the instructions on how to connect a Bluetooth mouse and keyboard below.
iMac SMC and PRAM reset
Troubleshooting wireless mouse and keyboard issues - Apple Support

Apple wireless mouse and keyboard stop working ... now says OS X version and bluetooth incompatible

For no apparent reason my apple wireless mouse and keyboard stopped working. I was not upgrading or installing anything, the batteries are good, nothing was changed as far as I know. Now bluetooth discovers the paired devices, connects for about 30 seconds, the disconnects ... or stays connected but doesn't work.
What's happenned ... I'm rushing to finish a big job ... any ideas? I've tried re-pairing but doesn't work ... says that OSX version may be incompatible with device bluetooth ... I'm using Lion so maybe there is another lion problem?

Hello:
Barry: What do you mean with "making devices favorites"?
This is the method:
Go to system preferences>bluetooth. Highlight an item in the sidebar. If detailed information does not appear, click on the little gear and select show more info. Then click on the gear again and select favorite.
And how could an hardware-related problem be (temporarily) solved rebooting the OS?
Intermittent problems are, IMHO, most often caused by hardware. Restarting will occasionally "fix" problems - why, I do not know.
Barry

TS3048 how to turn on bluetooth when you only have a wireless mouse and keyboard

How can you turn on the Bluetooth when you only have a wireless mouse and keyboard?

Hello:
Read this (the part about OS X not allowing Bluetooth to be turned off unless a USB mouse is connected):
http://support.apple.com/kb/TS3048?viewlocale=en_US
I have an old USB mouse available in case something happens to my BT mouse.
Barry

TS3048 turned off my desktop mac, now both my mouse and keyboard are not connected. i am not logged in yet as well, dont know what to do ?

turned off my desktop mac, now both my mouse and keyboard are not connected. i am not logged in yet as well, dont know what to do ?

Try resetting the SMC (no peripherals required).
Barry

Wireless mouse and keyboard not recognized

I know that I have had this issue before, but can't remember what the solution is (old age?) My iMac G5 PPC has a wireless mouse and keyboard (the old apple white one). The iMac came with these as an option but WITHOUT the bluetooth card inside. (I still don't know how this works, but it does). Anyway, the mouse and keyboard were not recognized when I tried to get on today. The batteries are good. If I go to system prefs (using an even older wired mouse) there is no bluetooth option (since no card is present). I don't know how to get the computer to try to recognize both. Any help is definitely appreciated.

HI David,
If the iMac didn't come with Bluetooth software/hardware, then are you using a USB Bluetooth dongle?
And open System Profile (Applications/Utilities)
Select Bluetooth on the left under Hardware. You may need to click the gray disclosure triangle so it faces down. What does it say on the right?
If the Bluetooth icon is in your Status Menu Bar (top right in your screen). Click the icon and make sure Bluetooth is turned on. Then click: Open Bluetooth Preferences and try re-pairing the mouse and keyboard.
Carolyn

Wireless Mouse and Keyboard don't work under bootcamp. Any suggestions?

I installed Windows 7 through Boot Camp. Everything works, but my wireless mouse and keyboard. If I add a wired mouse and keyboard, they work. Have reinstalled Bootcamp a few times, but when I try and add the devices. they are seen, but then can't pair.
Any help would be appreciated.

Well, the 'unplugged' reference was noted earlier and I wasn't sure if you'd get a
better response than a standard suggestion to try the other ideas in this link first
•Intel-based Macs: Resetting the System Management Controller (SMC) - Apple Support
before actually performing the SMC, that is a dragnet kind of catch-all, sometimes.
All of my keyboard & mouse units are USB and I've gone as far as supplying the
mouse and other peripherals with a powered USB hub; so power from the Mac
isn't spread too thin. The keyboard is one of the only items that should be attached
to the USB port; as it has to work on startup pre-boot keyboard shortcuts... Such
as SafeBoot, PRAM reset, and others where you need a live keyboard and BT
may not be up to the task of being ready. Three going on four of my Macs have
bluetooth capabilities for those items; but I can't justify the continual upkeep cost.
Spare USB keyboards and a few extra mouse are handy as troubleshooting tools, too.
There are some USB keyboard references among search results in this linked page:
https://www.google.com/?gws_rd=ssl#q=Apple+USB+keyboard+troubleshooting
Perhaps the SMC pre-reset suggestions may help resolve the issue, if not, try reset.
Good luck & happy computing!
edited

Why do I sometimes suddenly lose Bluetooth from my Imac? I use it for my wireless mouse and keyboard. I then can't find it in system preferences but have to shutdown my Mac and hope it comes back

This is an infuriating problem and wondered if it happens to other people too and if I am doing the right thing by turning the Mac off then on again.

Hi there vickivoo,
You may find the troubleshooting steps in the article below helpful.
Troubleshooting wireless mouse and keyboard issues
http://support.apple.com/kb/ts3048
-Griff W.

My pointer keeps turning into a colorful spinning pinwheel. Mac OS X (10.5.8) using a wireless mouse and keyboard, desktop computer

My pointer keeps turning into a colorful spinning pinwheel. Mac OS X(10.5.8) using a wireless mouse and keyboard ,desktop computer.

The spinning wait cursor (or "beachball") generally means there's some problem that's causing the current app to freeze, or slowing down the current application, or that's slowing down the whole system.
Here's an overview of the spinning wait cursor.
Make a backup first, using the Disk Utility tool booted from your installation DVD to external storage. This backup to ensure you still have access to your most current and complete data, shut this be a problem with your hardware.
Then use Utilities > Activity Monitor.app and the Utilities > Console.app tools to see what's going on, and whether there are related errors being logged.
There are some general troubleshooting articles around, too.

Apple Wireless mouse and keyboard with Windows on iMac Intel

Hi there!
Is it possible to use the Apple Wireless mouse and keyboard on the iMac Intel running Windows XP?
My bluetooth setup assistant can't find any of them.
Thanks!

Actually if You Use the wireless mouse during the setup for windows it works fine the only drawback it that using the wireless mouse on windows is that it drains the battery more quickly than Mac OS X does. So make sure you have extra batteries around

My MacBook keyboard and track pad stopped functioning after pairing an Apple wireless mouse and keyboard. Any suggestions?

My MacBook keyboard and track pad stopped functioning after pairing an Apple wireless mouse and keyboard. Any suggestions?

I deleted the mouse by selecting it in the bluetooth options and clicking the minus tab. I went ahead and reinstalled OS X right afterwards. Right now I am having to use a USB mouse and keyboard. I disconnected both prior to start up. I get a widow that shows a demonstration on how to install batteries into a wireless mouse only way to pass that screen was to reattach the USB mouse. Then with a fresh startup no resolve.

Problems with bluetooth connection to wireless mouse and keyboard

I am using a mac book (aluminium) with 10.6.4 with a Cinema Display and a wireless keyboard and mouse. My time capsule is located only 1 meter away from the mac book and every time the automatic sync starts my mouse and keyboard do not repsond anymore. It seems that the bluetooth connection is somehow heavily loaded due to the network traffic. I have updated all devices and restarted the computer several times. It always keeps on doing that. Any help?

philip_axmann wrote:
every time the automatic sync starts my mouse and keyboard do not repsond anymore.
what you are seeing is called _*wireless interference*_.
change the channel your TC broadcasts on.
JGG
edited by the Jolly Green Giant (where Green stands for environmentally friendly)

Connecting wireless mouse and keyboard on Pavilion 23 with microsoft 8.1.

This is a new computer and mouse and keyboard were working for a few days. The batteries are brand new in each devise.
The touch screen is operatioal. The mouse and keybourd came with the hp computer.

Hello Consolidated,
I understand that you are experiencing an issue getting your wireless keyboard and mouse to work on your HP Pavilion 23 running Windows 8.1. I am providing you with an HP Support document: Wireless Keyboard and Mouse Troubleshooting, which will walk you through the troubleshooting steps specific to resolving wireless keyboard and mouse issues. Also, do not fret over the fact that the top operating system is Windows 8 in this document the steps for Windows 8 is the exact same as Windows 8.1.
Please re-post if you require additional support. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Wireless Mouse and Keyboard Install Problem

I am trying to install my wireless keyboard and mouse onto my Mac OS X 10.3.9. My dad had this computer before me and had the mouse and keyboard paired and working. After it was shipped to me, I attempted to pair these again with no luck. THe bluetooth won't recognize either and if i try and run the KeyboardandMouse.pkg as instructed, the icon simply isn't there when I insert the disk. I've attempted to pair using the system preferences, but it cannot locate either the keyboard and mouse. Yes, I do have new batteries installed and the lights do blink when switched on. Any help is appreciated. Thanks.

Hello again:
Try trashing the BT preference file (com.apple.bluetooth.plist) and restarting.
If that does not work (although it will take you a bit of time), I think I would try an archive and install:
http://docs.info.apple.com/article.html?artnum=107120
Barry

Wireless mouse and keyboard won't connect.

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