Wireless mouse keeps losing connection. Why?

My wireless mouse has been working well for about a year now but recently it's being losing its connection to the iMac a lot. Like 20 times during an 8 hour workday. Everytime it does I have to double click it and wave it around a lot before it reconnects. It's not the batteries, there are no new wireless sources that I can see via SSID, and I haven't played hackey sack with it or anything. What else might be causing this?

This is probably a mechanical problem, not an issue with your Bluetooth conneciton or the mouse software.
The batteries are probably disconnecting - No power. No bluetooth.
Try this.
Flip your mouse over and remove the battery cover.
grab your business card and fit the end of it across the compartment - you're going to create a little padding between the batteries and the cover.
Mark the width on the card with a pencil and cut the card to fit.
Place the card on top of the batteries and close the cover.
The switch is going to need a fingernail to slide it now, but your batteries shouldn't disconnect as you move the mouse around.
Or try this.
Get a little aluminum foil, fold it up into a little square and fit it between the -ve end of each battery and the springy contact. Not as secure but does the same thing.

Similar Messages

HT2845 why does my wireless mouse keep losing connection?

Good morning,
My wireless mouse keeps losing connection...my batteries are at 100% and the "discoverable" option is checked off. Why is this happening?

Hi:
PRAM=parameter random access memory - reset like this:
http://support.apple.com/kb/PH11243
SMC=system management controller reset like this:
http://support.apple.com/kb/HT3964
Sometimes resetting these "fixes" odd problems - and it cannot hurt.
To make a device a favorite, go to system preferences>bluetooth. Highlight the device. If detailed information is not shown, click oin the little gear>show more info. Then click on the gear again and make the device a favorite.
Barry

Why does my mouse keep losing connection every minute

why does my mouse keep losing connection every minute, its not the batteries

I'm having the same issue. Every so often it loses connection then re establishes. This goes on repeatedly.
If you change batteries while the computer is still active then it takes for ever to re connect.
Can't wait until someone replies to your question.

Why does my mouse keep losing connectivity

My magic Mouse (came with the system) keeps losing connectivity. It seems that whenever the mouse has a period of inactivity such as when I am using the key board, it loses connectivity and I have to double tap it (two fingers) to get it to reconnect. Battery is >80%. Is this normal or is there a setting that can insure it stays connected? I appreciate any advice even if it is I have to put up with this annoyance. Thanks.

BDAqua
Thanks for the response. My WFi is a Linksys E2000. Because of the number of messages in the Console I will have to wait until the next time I lose connectivity and then check for messages in Console to see if there are any clues to what is going on.

Wireless Keyboard keeps losing connection

My wireless keyboard started getting hung up on a key and continues to to type it until the KB loses connection. Then it reconnects and sometimes repeats this several times before it starts working normally again.
It has also just been randomly losing connection without hanging up on a key.
Batteries are new and the iMac/keyboard and mouse is less than a year old.
Any thoughts?
Mouse is losing connection too at times, but nothing like the keyboard.

Hello B:
One thing to try is to make the devices "favorites" Directions for that are in other posts of mine.
However, the keyboard (from your description) could be faulty. Since it is less than one year old, I suggest you call Applecare with a warranty issue. I had a KB replaced (in warranty) a couple of years ago. Apple replaced it and paid the shipping both ways.
Barry

When i play certain pogo games i keep losing connection why is that

i keep losing connection from the interent when i play certain pogo games

what can i do to fix this

Why does Magic Mouse keeps losing connection when batteries are OK?

In case it is a connectivity problem I close everything except the operation I'm using and the mouse continues to frequenty lose connection.

Hi Moonbyrd,
Welcome to the Support Communities!
The articles below may be able to help you with this.
Click on the links to see more details and screenshots.
Troubleshooting wireless mouse and keyboard issues
http://support.apple.com/kb/TS3048?viewlocale=en_US
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/ht3964
About NVRAM and PRAM
http://support.apple.com/kb/HT1379
Cheers,
- Judy

Apple magic mouse keeps losing connection with Macbook pro

I have a 2012 macbook pro, after upgrading to Mavericks(10.9.1, not have any other 3rd party software,just pure OS X), my magic mouse always losing bluetooth connection suddenly every one or two days. When losing connection, I found the bluetooth chipset type showing in macbook system information changed to unkown (FFFF). I have contacted with apple global support, and also have not gotten the solution. Just cleaning cache, and ect. but still didn't work.
When I downgrading the OS X to 10.8.5 Mountain Lion, same macbook, same magic mouse, work very well. Never happened lose connection issue during one and a half month. So, it should be a Mavericks bluetooth driver's issue, or something reletived.
Any body have some good idea in solving this issue?
Thanks in advance!

I have the same problem with a 2007 MacBook Pro on Snow Leopard. As soon as I changed the mouse's batteries, it started losing connection every few seconds. The mouse came with Energizer batteries originally - they supposedly don't fit well, but the mouse worked fine. I exchanged them with Duracell, which gave problems. Now I have Varta batteries installed, they give problems too. The paper-trick doesn't work for me.
Quite franky, I think it's rediculous that a fancy €69,- wireless mouse is so fussy about batteries. It's impossible to work with it. Is this just another way for Apple to get people to buy their batteries? I think a mouse this expensive should accept any and all batteries. Please, Apple: fix it. Seems like a really simple matter. Just put longer and stronger springs in the contacts for the negative poles.
Thanks.

Wireless Keyboard keeps losing connection, anybody else?

Hello all.
In the last several days my wireless keyboard (aluminum) keeps dropping it's connection. I can understand if there's a power-down-if-not-used-function built in. But this is happening while I am typing, or if I stop using it for, say, 30 seconds, e.g., while searching this forum for a similar post, the "lost connection" window popped up three times.
It's NOT the batteries. I used to use the widget "Mighty Monitor" but I found that it was not giving the same information as the Sys Prefs keyboard and mouse battery status. My sys prefs say that both keyboard and mouse still have 75% full batteries.
It's NOT the distance, the keyboard is 18" from the Mac.
It's NOT other bluetooth devices...I don't have any, except my Blackberry, and BT is turned off.
I have just installed the latest updates, including one for the Aluminum iMAC. Could this be the problem?
Anybody????
All the best,
Steve

I have also started having the same problem after a month or so of owning my iMac. In addition to the keyboard I also have the wireless mouse and when the keyboard goes dead the mouse becomes very jerky - as the Mac searches for other bluetooth devices? (I say this because the mouse responds in a similar way when I sync my phone via bluetooth).
A quick search for other bluetooth devices reveals a mobile phone which isn't mine - possibly one of my neighbours? (I live in an old block of flats with thin walls!) Do you think this other mobile phone could be interfering with things? I thought one of the strengths of bluetooth was its ability to operate in an environment with multiple bluetooth devices - although I realize my mouse comment already brings doubt on this.
It just feels like something Apple would have thought about. What happens in a room full of iMacs with wireless keyboards?

Magic Mouse keeps losing connection.

This is NOT a batteries issue. I use a mobee Magic Charger in place of batteries. Charge is at 100%.
I removed it from Bluetooth devices and re-"found" it, have rebooted since. I re-set the PRAM.
There are no other Bluetooth devices normally in the same room, nor any wireless or cell phones - other than a wireless Apple keyboard (also set up with a mobee charger) - which I assume would be made not to interfere with an Apple wireless mouse.
Using an iMac, Intell, OS 10.7.5
Mouse drops out several time a day with a "connection lost" message. It acts like it has lost power - I can set it on the charging plate for a few minutes, then try again, and it usually comes back.
But, I made sure to charge it fully last week, and it only lasted about 20 minutes. In systems preferences the mouse shows 100% charge. Yet, just now, it lost connection after about a minute of use.

What you are asking is to essentially debug a Mobee magic charger problem (not, IMHO, a Bluetooth problem or a mouse problem). Like any other product, the Mobee battery pack has a 1/2 life. Mobee's web site has this information:
http://www.mobeetechnology.com/support.html?catid=11&kbartid=35
You have a couple of options:
1. Place "regular" batteries in the device and see what happens. That would eliminate the Mobee device as a problem area.
2. Replace the Mobee battery pack.
Barry
P.S. The Mobee web site also has a post from a user indicating the charge data is incorrect (when using the Mobee device).

Wireless keyboard and mouse keep losing connection Edge 92z

We recently installed 8 new Edge 92z 3414 DHG Thinkcentre desktop pc. Originally supplied with Windows 8.0 and upgraded to 8.1.
We are having intermittent issue with most of them, where keystrokes are lost or repeated and mouse loses connection or is jerky. The mouse issue can be fixed by switching off and on, but comes back later. batteries are brand new in both KB and mouse and are the original Slim range supplied from new, using a nano usb dongle. the distance is less than 10 inches for either.
I have tried updating the drivers, but they seem upto date already. I have put the nano usb dongle on a short extention as a test, but with the same result.
Any ideas? The loss of keystrokes is driving us all mad!! Help.
Dave

There are things to do with an issue such as this one.
1. You must ask yourself if this is a hardware issue:
Try brand new batteries, if that doesn't fix the issue then you must try this.
Best way to isolate this issue is to boot into the install dvd of your mac osx.
Why?
The behavior on the boot disk enviroment is totally different than the operating system while running from the hard disk. If you can recreate the issue there then its a hardware issue.
If hardware:
reset the pram (research it)
If the issue is unable to recreate in the boot disk enviroment but you can in the regular enviroment then you can isolate it to software issue:
Software troubleshooting:
1. Remove configuration file for bluetooth:
10.6: machd/library/preferences
10.5 userfolder/library preferences
file: com.apple.bluetooth.plist.
Reboot.
A combination of pram reset and plist removal works well. If it may help, use a usb mouse to remove the pairing of bluetooth then readd devices.

Why does my Magic Mouse keep losing connection?

I've had my Magic Mouse for about 6 months now. I use it with my MacBook Pro RD. It works fine most of the time but every now and then it would lose connection for anywhere from a few seconds to a few minutes. This happens even with newly replaced batteries so I know it's not a battery problem. I really expected better from what I thought would be a high quality mouse from Apple.
I am thinking of sending it back to be repaired or something, but when I entered its serial number to check the warranty status, I get the error "We're sorry, but this serial number is not valid. Please check your information and try again." In fact, the serial number printed on my mouse's battery compartment has 17 characters but the support page here only allows you to enter a 14-character serial number! What is going on?

I was having the same problem and found another thread with the solution. Basically the problem is some batteries do not fit tightly in the compartment and jiggle around causing the mouse to lose power and therefore the connection. The solution is either buy the apple rechareable batteries or wedge a piece of paper in between the batteries and the compartment lid (I used a bit on an index card fold over on itself). Once I did that = no more lost connection every 10 minutes.
The thread I'm referring to is here:
https://discussions.apple.com/thread/4261715?start=0&tstart=0
Posting in case someone else (like I did) comes here looking for an answer.

My wireless keyboard keeps losing connection but this is random

after upgrading to mavericks i can log on to the operting system but sometimes this can happen right after log on or this might take hours or a few days. my keybpard will just stop working.
this is a new keybpard only 1 month old the apple wireless keyboard. and in the bluetooth in seems connected fine.
but for no reason at all i can link to any action my keyboard will just stop sending keystrokes to the computer.
1. the keyboard is on
2. the bluetooth shows the keyboard and i can selects disconnect and connect.
the only way i can reconnect the keybpard is reboot. by holding the power button in.
i have a spercial mouse with 6 buttons on as i need this to work and that mouse works through another dongle bluged in via usb. i have tried disconnecting this but the keyboard still wont connect.
this is really getting bad now as i have 3D renders going on in the background 24 hours a day. and a reboot rrally upsets my work.
i have a mac 27 inch mid 2011
Hardware Overview:
Model Name:          iMac
Model Identifier:          iMac12,2
Processor Name:          Intel Core i5
Processor Speed:          2.7 GHz
Number of Processors:          1
Total Number of Cores:          4
L2 Cache (per Core):          256 KB
L3 Cache:          6 MB
Memory:          16 GB
Boot ROM Version:          IM121.0047.B1F
SMC Version (system):          1.72f2
Apple Bluetooth Software Version:          4.2.0f6 12982
Hardware Settings:
Address:          7C-C3-A1-58-F0-90
Manufacturer:          Broadcom
Name:          Mike’s iMac
Chipset:          2046
Firmware Version:          v207 c509
Bluetooth Power:          On
Discoverable:          On
Connectable:          Yes
Auto Seek Keyboard:          On
Auto Seek Pointing:          Off
Remote wake:          On
Vendor ID:          0x05AC
Product ID:          0x8215
HCI Version:          0x4
HCI Revision:          0x1FD
LMP Version:          0x4
LMP Subversion:          0x21CF
Device Type (Major):          Computer
Device Type (Complete):          Mac Desktop
Composite Class Of Device:          0x380104
Device Class (Major):          0x01
Device Class (Minor):          0x01
Service Class:          0x1C0
Devices (Paired, Configured, etc):
Apple Wireless Keyboard mikes:
Address:          28-CF-E9-6D-3E-E2
Major Type:          Keyboard
Minor Type:          Peripheral
Services:          Apple Wireless Keyboard
Paired:          Yes
Configured:          Yes
Connected:          Yes
Manufacturer:          Apple (0x3, 0x31C)
Battery Level:          100%
Firmware Version:          0x0050
Vendor ID:          0x05AC
Product ID:          0x0256
Class of Device:          0x05 0x10 0x2540
AFH:          On
AFH Map:          FFDFFFFF1F00000
RSSI:          -49
Role:          Master
Host Connectable:          Yes
EDR Supported:          No
eSCO Supported:          No
SSP Supported:          No
Services:
Bluetooth File Transfer:
Folder other devices can browse:          ~/Public
When receiving items:          Prompt for each file
State:          Enabled
Bluetooth File Exchange:
Folder for accepted items:          ~/Downloads
When other items are accepted:          Ask
When receiving items:          Prompt for each file
State:          Enabled
Bluetooth Internet Sharing:
State:          Disabled
Incoming Serial Ports:
Bluetooth-Incoming-Port:
RFCOMM Channel:          3
Requires Authentication:          No
Outgoing Serial Ports:
Bluetooth-Modem:
Address:
RFCOMM Channel:          0
Requires Authentication:          No
System Software Overview:
System Version:          OS X 10.9 (13A603)
Kernel Version:          Darwin 13.0.0
Boot Volume:          Main-SSD
Boot Mode:          Normal
the only addon i have wich isnt apple is a USB hub that i use for secondary things like iphone charges headphones but nothing i need for fast data transport

Hello B:
One thing to try is to make the devices "favorites" Directions for that are in other posts of mine.
However, the keyboard (from your description) could be faulty. Since it is less than one year old, I suggest you call Applecare with a warranty issue. I had a KB replaced (in warranty) a couple of years ago. Apple replaced it and paid the shipping both ways.
Barry

Wireless (WUSB54Gv4) - keep losing connection

I've been having this problem for the past few weeks with my wireless connection. When I first setup Arch things were fine but I think the trouble began after installing or upgrading a package, I don't remember exactly. Currently I'm using this script to connect to wireless (haven't bothered with netcfg or anything like that)
modprobe rt2500usb
ifconfig wlan0 up
iwconfig wlan0 essid ddwrt
iwconfig wlan0 ap 00:12:17:f3:ef:aa
wpa_supplicant -B -Dwext -iwlan0 -c/etc/wpa_supplicant.conf
dhcpcd wlan0
Sometimes the connection lasts all day, other times it'll go offline within an hour. I think another wireless driver may be interfering but I'm really not sure.
lsmod shows this:
rt2500usb 17249 0
rt2x00usb 7057 1 rt2500usb
rt2x00lib 28418 2 rt2500usb,rt2x00usb
mac80211 189598 2 rt2x00usb,rt2x00lib
cfg80211 126930 2 rt2x00lib,mac80211
rfkill 12510 1 cfg80211
If anyone could help me with this I'd really appreciate it, thanks in advance.

Hi:
PRAM=parameter random access memory - reset like this:
http://support.apple.com/kb/PH11243
SMC=system management controller reset like this:
http://support.apple.com/kb/HT3964
Sometimes resetting these "fixes" odd problems - and it cannot hurt.
To make a device a favorite, go to system preferences>bluetooth. Highlight the device. If detailed information is not shown, click oin the little gear>show more info. Then click on the gear again and make the device a favorite.
Barry

Keyboard & mouse keeping losing connection

Replaced batteries. Shows battery at 100%. Every few minutes, I lose the connection. Happens with keyboard and mouse, but about ten times more frequently with my keyboad. Same things. Suddenly stops working, maybe types the last letter a hundred times and then stops. Reconnects in 10 seconds. It has happened three times while writing this. Any suggestions? I tried looking at previous posts, but no help.
iMac (purchased in May)
OS 10.6.8
2.7GHz
4GB

You could try a smc and pram reset. Got nothing to lose.

Wireless mouse keeps losing connection. Why?

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