Wireless Network Key stays off

Hello: My wireless function button stays orange and when I hit it it will go between saying it is disabled and it is turned off. I have never had a problem before. This started when I tried to connect it to my new wirelss network. I have Comcast and my own ARRIS surfboard modem and a Blekin 300 Router. (both of which are new) I am at a loss. All of my other devices in the home work via the wireless network. I am connecting my laptop via an ethernet cord. Please help. Thank you!!
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View Solution.

Dear Customer,
Welcome and Thank you for posting your query on HP Support Forum
It looks like you are facing lot of problems with the touchpad of your Notebook
We will surely assist you with this issue
Steps to drain the Static charge and loading default BIOS settings to resolve the issue
Step 01. Turn OFF the Notebook
Step 02. Un-plug the Power/AC Adapter and also remove the Battery too
Step 03. Press and Hold the Power Button of the Notebook for a full minute
Step 04. Now let's re-insert the battery back in and plug back the Power/AC Adapter
Step 05. Start the Notebook and keep tapping F10 Key during the startup to access the BIOS
Step 06. Once you get to the BIOS, Please press F5 Key to load setup defaults for the BIOS
Step 07. Now let's press Esc/Escape Key. Save Changes and Exit - Yes
Step 08. Now please wait till the Unit loads the Windows Operating system
Now I would kindly request with you to install the Wireless Drivers from the HP Website and see
if that resolves the issue
Hope this helps, for any further queries reply to the post and?feel free to join us again
**Click the KUDOS star on left to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
K N R K
I work on behalf of HP

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    ROKiTT SSID length: 12 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028003 Profile: GSIIskyrocket_2275 SSID: GSIIskyrocket_2275 SSID length: 18 Connection mode: Infra
    Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028003
    Information for Connection ID 10 Connection started at: 2013-11-03 17:22:59-236 Auto Configuration ID: 11 Profile: $@mM¥ ° Ř0©ł<¡ț SSID: $@mMÂ¥ ° Ř0©ł<¡ț SSID length: 22 Connection mode: Infra Security: Yes Pre-Association and Association Connectivity
    settings provided by hardware manufacturer (IHV): No Security settings provided by hardware manufacturer (IHV): No Profile matches network requirements: Success Pre-association status: Success Association status: Success Last AP: 20-64-32-75-3e-19 Security
    and Authentication Configured security type: WPA2-PSK Configured encryption type: CCMP(AES) 802.1X protocol: No Key exchange initiated: Yes Unicast key received: Yes Multicast key received: Yes Number of security packets received: 0 Number of security packets
    sent: 0 Security attempt status: Success Connectivity Packet statistics Ndis Rx: 0 Ndis Tx: 0 Unicast decrypt success: 20 Multicast decrypt success: 0 Unicast decrypt failure: 176 Multicast
    Diagnostics Information (Wireless Connectivity) Details about wireless connectivity diagnosis:
    For complete information about this session see the wireless connectivity information event.
    Helper Class: Auto Configuration Initialize status: Success
    Information for connection being diagnosed Interface GUID: 0ed45843-c0ab-4a24-b372-c292afdf238a Interface name: Broadcom 802.11n Network Adapter Interface type: Native WiFi
    Result of diagnosis: There may be problem
    Diagnostics Information (Wireless Network Adapter) Details about wireless network adapter diagnosis:
    For complete information about this session see the wireless connectivity information event.
    Helper Class: Native WiFi MSM Initialize status: Success
    Information for connection being diagnosed Interface GUID: 0ed45843-c0ab-4a24-b372-c292afdf238a Interface name: Broadcom 802.11n Network Adapter Interface type: Native WiFi Profile: $@mM¥ ° Ř0©ł<¡ț SSID: $@mMÂ¥ ° Ř0©ł<¡ț SSID length: 22 Connection
    mode: Infra Security: Yes Connect even if network is not broadcasting: No
    Result of diagnosis: There may be problem
    Network Diagnostics Log File Name: 9E4B2429-D02B-4728-B515-A825BD2B29C5.Diagnose.0.etl
    Other Networking Configuration and Logs File Name: NetworkConfiguration.cab
    Collection information Computer Name: NASTYMCNASTYJR Windows Version: 6.3 Architecture: x64 Time: Sunday, November 3, 2013 5:26:53 PM Publisher details
    Windows Network Diagnostics Detects problems with network connectivity. Package Version: 1.0 Publisher: Microsoft Windows
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : NastyMcnastyJr Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : TeamViewer VPN Adapter Physical Address. . . . . . . . . : 00-FF-5D-13-26-21 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration
    Enabled . . . . : Yes
    Wireless LAN adapter Local Area Connection* 11:
    Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter Physical Address. . . . . . . . . : F6-B7-E2-50-09-38 DHCP Enabled. . . . . . . . . . . :
    Yes Autoconfiguration Enabled . . . . : Yes
    Wireless LAN adapter SAMMY McNASTY:
    Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter Physical Address. . . . . . . . . : F4-B7-E2-50-09-38 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6
    Address . . . . . : fe80::3107:66bc:cf1f:c776%4(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.43.3(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Friday, November 1, 2013 9:50:20 PM Lease Expires .
    . . . . . . . . . : Saturday, November 2, 2013 12:56:46 AM Default Gateway . . . . . . . . . : 192.168.43.1 DHCP Server . . . . . . . . . . . : 192.168.43.1 DHCPv6 IAID . . . . . . . . . . . : 83146722 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-F1-98-B4-20-89-84-84-61-BB
    DNS Servers . . . . . . . . . . . : 192.168.43.1 NetBIOS over Tcpip. . . . . . . . : Enabled
    Ethernet adapter Ethernet:
    Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet Physical Address. . . . . . . . . : 20-89-84-84-61-BB DHCP Enabled. . . . . . . . . . . :
    Yes Autoconfiguration Enabled . . . . : Yes
    Log Name: System Source: Microsoft-Windows-UserPnp Date: 10/26/2013 7:52:23 PM Event ID: 20003 Task Category: (7005) Level: Information Keywords:
    User: SYSTEM Computer: NastyMcnastyJr Description: Driver Management has concluded the process to add Service vwifibus for Device Instance ID PCI\VEN_14E4&DEV_4727&SUBSYS_E042105B&REV_01\4&3265ADAB&0&00E1 with the following status: 0.
    Event Xml: 20003 0 4 7005 0 0x8000000000000000 5118 System NastyMcnastyJr vwifibus \SystemRoot\system32\DRIVERS\vwifibus.sys PCI\VEN_14E4&DEV_4727&SUBSYS_E042105B&REV_01\4&3265ADAB&0&00E1 false true 0   Log Name: System Source: Microsoft-Windows-UserPnp
    Date: 10/19/2013 3:29:12 PM Event ID: 20001 Task Category: (7005) Level: Information Keywords:
    User: SYSTEM Computer: NastyMcnastyJr Description: Driver Management concluded the process to install driver netbc64.inf_amd64_0df63b5297d0f820\netbc64.inf for Device Instance ID PCI\VEN_14E4&DEV_4727&SUBSYS_E042105B&REV_01\4&3265ADAB&0&00E1
    with the following status: 0x0. Event Xml: 20001 0 4 7005 0 0x8000000000000000 2015 System NastyMcnastyJr netbc64.inf_amd64_0df63b5297d0f820\netbc64.inf 6.30.223.102 Microsoft PCI\VEN_14E4&DEV_4727&SUBSYS_E042105B&REV_01\4&3265ADAB&0&00E1
    {4D36E972-E325-11CE-BFC1-08002BE10318} false false false 0x0 Broadcom 802.11n Network Adapter   Log Name: System Source: Microsoft-Windows-DNS-Client Date: 11/2/2013 12:24:59 AM Event ID: 1014 Task Category: (1014) Level: Warning Keywords: (268435456) User:
    NETWORK SERVICE Computer: NastyMcnastyJr Description: Name resolution for the name www.google.com timed out after none of the configured DNS servers responded. Event Xml: 1014 0 3 1014 0 0x4000000010000000 34771 System NastyMcnastyJr www.google.com 128 02000000C0A82B01000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000

    Hi,
    You can refer to this blog, and try to roll back to the older version of network adapter driver to check the results.
    Windows 8.1 Wifi showing "limited" or "No Internet Access"
    http://blogs.technet.com/b/dennis_schnell/archive/2013/08/31/windows-8-1-wifi-showing-quot-limitied-quot-or-quot-no-internet-access-quot.aspx
    Meanwhile, please check with the manufacturer of your router to update the firmware.
    If the issue persists, please help to collect following information for further research:
    Over an Administrative command prompt.
    C:\> netsh ras set tracing * enabled
    Over an Administrative command prompt.
    C:\> netsh trace start scenario=netconnection capture=yes tracefile=c:\net.etl
    Over an Administrative command prompt.
    C:\> netsh ras set tracing * disabled
    Over an Administrative command prompt.
    C:\> netsh trace stop
    From the Client:
    b)            C:\Net.etl and C:\Net.cab
    Upload these files in SkyDrive and post back the shared link.
    Keep post.
    Kate Li
    TechNet Community Support

  • I have a mid-2010 iMac and just purchased a 2TB TC, can't join existing wireless network with AC standard so attached to iMac via ethernet with TC wifi turned off.  How do i access TC now? not showing up in disk utility or on desktop. working fine with TM

    I have a mid-2010 iMac and just purchased a 2TB TC, I just found out that it can't join existing wireless network with new AC standard so attached to iMac via ethernet with TC's wifi turned off.  How do i access TC now? not showing up in disk utility or on desktop. It is working fine with TM.  My cheeper seagate drives etc kept crashing, so i didnt trust cheeper back up options anymore.  Connected those drives to TM via firewire and could see the drives and access them.
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    Ok... it is getting a bit clearer but there are still some questions.
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    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

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