Wireless not connecting

I have moved from sky to bt & my Samsung galaxy s111 on android will not connect to the bt hub v4. Says internet disabled as connection too slow. engineer visted this morning but no joy?. Anyone know why?.

If other wireless devices are connecting including the engineer's phone it would appear that there not a problem with the broadband or the Homehub.
You could try this and see how you get on.
Carry out a factory reset of the homehub by pressing a pin into the recess button on the rear for about 20 seconds. Once it has restarted go into the management pages on the hub and turn off "Smart Set Up" see link
http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
When the hub is resetting "forget" any wireless connections to the homehub that are on your phone and then restart your phone.
Once the hub has re-started and you have switched off "Smart Set Up" remake the connection to the hub on your phone. See Link
http://bt.custhelp.com/app/answers/detail/a_id/38411/~/how-do-i-connect-an-android-phone-to-my-bt-ho...

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