Wireless officejet 6500 duplex printing issue

duplex printing works fine until i have a document that is 6, 8, 10 pages long.  that's when duplex printing would be the most efficient.  but after 2-4 pages, it stops, the printer displays a "print cancelled" message & i have to start over where it left off.  then i can get another 2-4 pages.
i recently did my win7 upgrade (from vista) but that has not helped any.
what makes it stop in the middle??

I have just bought an OfficeJet 6500 and am also having major problems if I try to use automatic duplex printing. The first side prints ok then waits a while to dry but when it tries to print the second side the printer jams every time. When I remove the duplexing unit the paper is always concertina'ed between the unit and the rollers inside the printer. If anyone can point me in the right direction I'd be really grateful! This is one of the features I was hoping to make use of. 

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    Help the community by marking this post .
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    http://h10032.www1.hp.com/ctg/Manual/c03227497.pdf
    I worked for HP but my posts and replies are my own....Thank you!
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    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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