Wireless OOB NACissue : OOB Error: connected device client_MAC not found.

Dear all,
I've deployed wireless OOB NAC. Some user can login normally, but some other user can not login. The error message is OOB Error: connected device <client_MAC> not found. This only happen at some PC user.
Does anybody have any idea?
Thanks

Dear all,
When some wireless user cannot login, i usually issue command clear mac address-table dynamic on the switches then the problem is solved temporarily. I wonder why this was happened. Is there any parameter that i need to tune in NAC or WLC or switches?

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    Intel(R) ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
    Intel(R) ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
    Intel(R) ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
    Intel(R) ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
    Intel(R) ICH9 Family USB Universal Host Controller - 2938. Device is working properly.
    Intel(R) ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
    Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
    Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    ** iPhone/iPod Touch Sync Tests **
    No iPhone or iPod found.
    thanks

    I am having the same problem for three-four months now. When I called the help-desk of apple, they said windows 7 x64 wasn't compatible with itunes, and they told me that I had to wait for a newer version of itunes.

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