Wireless printer offline when it isn't offline

I set up an HP all in one printer and when I try to print from my macbook pro the printer is "offline." I also have an ipad and it prints just fine to the same printer. Why?

That's a really good question, one that I have yet to figure out. I have, however, used a workaround that seems to work in our small network.
We employ a number of different computing devices in our network ranging from an old eMate 300 to a new iMac running Lion. Amongst them is a Snow Leopard-based Mac mini that cannot see the WiFi based HP Photosmart C6180.
(I should note that the other Mac OS X capable computers cannot access the Mac mini via WiFi Bonjour... the Mac mini shows up in the list of Bonjour devices yet when attempting to Screen Share or File Share to the Mac mini from any of them, the attempts ultimately fail with a "not online" type of message.)
Our workaround was to keep the WiFi radio on inside the HP printer to allow all of the other devices access to it via WiFi and to physically connect the printer to the Mac mini via USB. Now the Mac mini can print quickly and without error while the rest of the computers still see the printer via WiFi.
I'm not sure how well this workaround will work for a laptop that cannot see the wireless printer. Physically connecting a laptop to a printer is fine if both are in close enough proximity but one would need a really long USB cable if roaming around the office or home is desired.
JJbogs, if your printer has Bluetooth, maybe turning it on and pairing it to your MacBook Pro might give you better results? For that matter, iPads also have Bluetooth so using that network instead of WiFi might be an acceptable alternative?

Similar Messages

My iPad can detect my wireless printer, but when I select 'Print', the message 'The printer is offline' appears.

I am able to print to the printer with other devices no problem (my laptop, etc.). It originally did work for about 2 months, then suddenly stopped. I have the same problem with my iPhone. We have since changed our wifi hub, but the same problem has persisted.
It seems strange to me, that when it searches for a printer, it can find the 'Canon MG5350 Series' but then says it is offline when it begins to print.
Any help would be greatly appreciated, as this has been driving us nuts!!

If you have change your Wi-Fi hub (router) you must run the CD provided again to put iPad and printer on the same network.
The CD will put new SSID and Wi-Fi password into printer.

How do i disconnect wireless printer connection when downloading driver updates?

My printer is only printing blank pages. I have tried cleaning printheads, etc. and I am now trying to download driver updates. The instructions say to disconnect the printer from the computer, but I am connected through a wireless connection. I'm not sure how to properly disconnect that.

Driver updates are for your print driver in your computer.... You can simply power down your printer.
Although I work for HP, I am speaking for myself and not for HP.
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Why does my iPad lose wireless printer options when my Mac shuts down or sleeps?

If my Mac sleeps or is shut down, my iPad doesnt' show any ptinter options. Neigher does my wife's iPad. What do we do to enable both iPads to show our wireless printers regardless of our Macs being powered down?

A shutdown can happen for lots of reasons, but given the history of your device, it's wise to visit your Apple Store. The issue may lie with an improper repair, but it may also be that there's other damage that happened as result of the shattered screen. The RAM may be damaged, as well.
Back up your data. Perform a soft reset, just in case that works. If not, visit your friendly Apple Store/Genius Bar. And please post with the results.

Wireless printing on an HP LaserJet 1025nw

Any further information on wireless printing?. I have successfully set up wireless printing but when I try it on Touchpad I see the printer but am told it is not supported.
Thanks
Post relates to: HP TouchPad (WiFi)

Hi, Kappy. Thanks for the response.
Actually, it's neither article.
The one I'm looking for appears at the bottom of a help page (Mac Help) when I do a search on "compatible printers". It's listed in the "Open this for me" sdection at the bottom of the help page and is entitled "Printers compatible with Mac OS X".
When I click on that link, I end up at a web page that says "Looking for something on the Mac OS X site? The page you tried was not found."
This whole exercise is turning into an absolute nightmare!!! The day before yesterday, following the suggestions in one of the Apple documents, I re-installed the HP drivers from the supplemental installations on the Tiger DVD.
I then deleted the printer in the System Preferences and re-created it.
When I tried to print, in OS X, it printed without a hitch! I then tried an application in the Classic environment and this also printed without a problem. I figured that my problem was solved and had been solved by the re-installation of the HP drivers. I left the printer on, as usual, shutdown the Mac, as usual, and went to bed.
Yesterday morning, I figured I would confirm that my problem was indeed solved; just before leaving for work, I turned the Mac on, and tried to print. Guess what? It wouldn't print at all. Nothing happens other than what I've been getting since installing 10.5.2: "Waiting for device", etc...
Next step: I'll partition one of my drives, re-install 10.4 from the original DVD and won't apply any upgrades. I won't migrate any users either but will just create a dummy user. This should allow me to print, since this setup had been running without any problems for a few years. Then I can always re=boot from that system whenever I want to print... But what a hassle!!!

I cannot connect my Brother wireless printer to my MAC

I have a MAC iOS10.9 and I have a Brother wireless printer. When I go into printers and scanners, it does not recognize any printers. When I press the + sign to add a printer, a blank page appears with lines and I cannot write into it. The printer does recognize my wireless network, but my MAC does not recognize the printer. I have downloaded the Brother drivers, tried install the disc that came with the printer, but nothing works. My router is fine and current. I just changed internet providers yesterday and all my apple products work, but the printer is not working. It did work with my old wireless network. thank you

iOS refers to iPad, iPod Touch, and iPhone operating systems.
Classic refers to the operating systems on Macs 2001 and earlier.
Mac OS X refers to the operating systems on Macs starting in 2001.
MacBooks run Mac OS X, Windows, and Linux.
I've asked this post be moved, but due to the Thanksgiving weekend, it may take awhile to be moved to the correct forum, which is Mavericks, Mac OS X 10.9.

Wireless internet service when wifi not available

I have AT&T wireless service and I'm wondering if there are any devices that work with AT&T to give my MacBook Pro wireless internet access when wifi isn't available. Or is there any way I can accomplish the same thing through my iPhone (I've got a 3GS on order).
Thanks,
Rob

The iPhone service is called "tethering" and will be supported by AT&T later in the year - it will be an extra charge. AT&T also offers USB and ExpressCard broadband modems which will do the same thing without using your iPhone - again, though, they charge additional data charges over and above your iPhone data charge.
Matt

My printer kicks all my other wireless devices offline when I connect it to my new router.

I have the 6500 wireless printer (e709n model). When I connect my printer to my home network it kicks all other devices that are connected offline (laptops, desktops, ipad, ipods, etc.). If I turn the printer off and reset the modem then all those devices can connect again but the printer isn't. I've tried numerous times and each time the printer is turned on and connected to the router I have the same result. I am using a Net Gear router (model N900). Anyone seen this before?

Herculean,
Thanks for sharing that post.
Definitely some great tips.
That was the direction I was headed in and hope it resolves the issue at hand.
Another step that can help is to set a static IP address in the printer itself. The steps for this can be located by clicking on Support & Drivers at the top of this page and entering your product model. Once the support page for your printer loads, select Solve a Problem and then Wireless Networking. The steps should be located in a document that is titled Printer Does Not Maintain a Wireless Connection (wording may be slightly different).
The trick here is to either leave the DNS servers blank or to use Google's public DNS servers (8.8.8.8, 8.8.4.4) instead of the router as a DNS server. I have seen this resolve similar issues, though they are rare.
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HP AIO Remote shows wireless printer offline when it is online and can print to it.

HP AIO Remote installed on my Windows 8.1 Yoga 2 shows my wireless printer is offline, when it is online and I can print to it wirelessly. How can I get it to recognize my wireless printer is online wirelessly? AIO Remote will only recognize the printer is online when the USB in connected to the Yoga 2.

Hi rpmcintyre,
Thank you for the additional information. I apologize for misunderstanding. I just want to confirm that the HP AiO app that you downloaded onto your Windows 8.1 computer is showing your printer as offline when you are able to print wirelessly to the printer.
I have two different documents for you. The first one is How to Use the HP AiO Remote App for Windows 8. It has a FAQ section at the bottom of the document with trouble shooting steps. I have also included the Supported Printers for the HP Scan and Capture App.
If the above documents don’t assist you, would you please let me know which make/model/product number of HP printer that you have? How Do I Find My Model Number or Product Number?
Regards,
Happytohelp01
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I work on behalf of HP

Printer 'offline' when actually not on wireless connection laptop

I have an Officejet Pro L7590, connected via a wired connection to my Linksys router.
My laptop runs Windows 7 32-bit Home Premium and is wireless connected to my router.
When I double-click the printer in 'Devices and Printers'. It shows 'printer offline'
When I print a document it goes to the queue, but doesn't printer.
I have already tried the following:
. re-install the printer
. install the printer as local printer, with as port the IP address of the printer
. install the printer as networkprinter
. run the Diagnostic tools provided by HP
But still the same problem.
When I connect my laptop via a wired connection to my router (without changing anything to me printer settings) the printer is 'online' and works fine.
How can I make the printer work when my laptop has a wireless connection?

Hi there,
Try downloading and running the print and scan doctor located here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en
It can fix a lot on its own and if not give a better idea of what is going on.
Best of Luck!
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I have the airport extreme. I can print from my mac using wireless. I set up the bonjour with my mac laptop. It see's the printer but when I try to print from my laptop it tells me the printer is offline. Printer is on and prints from mac. Help!

I can not print from my mac laptop. I have the airport extreme for wireless. I can print from my Mac using wireless but not my laptop. Laptop see the printer but says its offline when I attempt to print. Help!

Try this:
http://discussions.apple.com/message.jspa?messageID=8096765#8096765
Good luck!

My wireless printer keeps saying it's offline but it isn't! Tested printer and everything checked out ok?

I keep getting a message that my printer is offline when I go to print but the printer states everything ok?

Thanks! Because my printer was far away from my router, which I couldn't move, that wasn't an option. Doing the reset and adding it back worked like a charm! Thanks so much!!

HP PhotoSmart 6520, Printer offline, Wireless printing from Windows 8.1 and others

My parents own an HP PhotoSmart 6520. They have 3 or 4 computers. 1 Is connected to this printer via USB cable. 3 Are "connected" over wireless. The printer has the latest firmware updates according to checks from the printer front display.
Problem is this:
1) When first starting the printer, and the printer gets on the wifi network, all wifi-available devices can print to it over wifi. We are also able to browse to the printer config web pages to see status, and change configs as needed.
2) After about 5 minutes of printer inactivity, all wireless clients can't print to the printer to print, and can't connect to the printer's web page. (The printer appears to be offline to each OS that uses WiFi to get Internet access.
3) If we visit the printer control screen, physically attached to the pinter, find the network configuration, and choose to "turn off" wifi at the printer, then after off, "turn on" wifi and see an IP address get assigned, then all WiFi machines can print to the printer over WiFi. However, after 5 minutes, again, the printer is offline. No matter what or how much each WiFi-based machine sends to their printer queue/spool, the printer remains offline.
4) If the USB-connected machine prints to the printer over USB, the printer once again becomes available over the wireless network.
The work-around is terrible. (Cycle WiFi access every time they need to print from Wireless devices.)
Things we have tried:
1) This is running the latest firmware according to the WebService section request to check for upgrades. They are on the latest according to the results. (no help)
2) DHCP was the initial config for network settings. I moved to a DHCP server configuration with static IP served by printer MAC address. (No help)
3) I switched to totally static IP address, thinking it might be a DHCP lease-time/renewal issue, or custom vendor string issues or bug. (no help)
4) Enabled/Disabled IPv6 even though they are on a NAT-ed network with only IPv4 support. (no help)
5) Visited printer config with web broswer, and change energy saver setting from "5 minutes" to "15 minutes" because the ~5 minute window seemed like an approximate time limit. (No help)
6) Enable/Disable other settings through the web and restart the printer. (No help.)
7) Suggestions listed here: http://support.hp.com/us-en/product/HP-Photosmart-6520-e-All-in-One-Printer-series/5169038/model/516... (No help)
In testing this, with static IP or not, from other machines, when we can print over WiFi to the printer, the IPv4 address is ping-able from peers on the network. After ~5 minutes pass, and the pinter goes "offline" there are no ping replies to the static or other IP address assigned to this printer. By all accounts, when the printer is "offline" it really is no longer on the WiFi network. Meanwhile, oter devices can ping each other. (All computers, smartphones, tablets, etc can all respond to ping.)
None of the other devices suffer from dropped access to the WiFi and Internet.
Suggestions?
I do not have access to this right now, but I can walk my parents through whatever steps are needed to resolve this.
Thanks!
P.S. Other things tried:
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/If-your-printer-drops-off-your-network/...
1) When online, generating report, reports online
2) When offline, report reports that it is still associated with access point
3) Printer is about 2 feet away from the access point it is communicating with and has max-bars showing signal strength.
4) Channel allocation for WiFi was selected based on least used channel, and works very well for all other devices on this channel.
5) There is only one accesspoint with the name it associates with.
6) The only options for power-saving "auto-off" we see via web pages from printer are: 5 minutes, 10 minutes, and 15 minutes, and changing to 15 minutes does not allow the printer to remain online for 14 minutes -- it still goes offline to the network after ~5 minutes -- even agfter changing this settings and power cycling the printer.
7) No wireless extender is being used.
8) We tried static IP, Dynamic IP, and statically assigned DHCP served IP.
Once printer is "offline" when visiting printer to tell printer to disable WiFi access, then re-enable it, all machines with items in their printer queue/spool *immediately* de-queue/de-spool their printer jobs to the printer.
This is the closest description: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Photosmart-6520-goes-off-line/td-p/324... Where is that patch?

Hi @TheSynAck,
I see you are using a Hot Spot, I believe we have found the reason for the connectivity issues. There may be a setting that needs to manually configured for the Hotspot to 'allow' your printer access. Also, hotspots may have limitations and restrictions that may cause connectivity issues.
Take a look here: Setting up the Printer as a HotSpot, it shows a Laserjet but the same steps apply.
Keep in mind that Hotspot connections are 'best effort' connections due to the issues of inconsistencies within the connection. They are not routers. Therefore, you may experience issues in the future when using the Hotspot for your connection. Usually a powercycle or hard reset of the HotSpot will resolve such issues.
I would not recommend getting another Hot Spot as the connection is not guaranteed, you could however try a Wireless Router if you are looking to upgrade anyways.
With the PS 6520 you also have the ability to print using the HP Wireless Direct printing option. Please click on the link below to get started:
HP Wireless Printers - Printing with HP Wireless Direct
I hope this gives you a better understanding of the intermittent connection issues.
Thanks again,
HevnLgh
I work on behalf of HP
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HP 5530 wireless printer shows offline but it is turned on, I use a router

My printer shows to be offline, sometimes it prints pages at random, which I have no idea why or what they are about, kinda scary, It is turned on and the wirelss light is not blinking, but shows offline when i try to prine from my laptop.Its a HP 5530 all in one,windows 8

Hello @tiogalady,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the 'offline' issues that you're experiencing when trying to print from your Windows 8 computer to your wirelessly connected HP ENVY 5530 e-All-in-One Printer. Now, recently Microsoft has released a Hotfix for the Windows 8 and Windows 8.1 Operating Systems to 'fix' offline printing issues as Microsoft recognizes this as an issue with their latest Operating System. Therefore, to start, I am going to have you run the Hotfix to see if this resolves the printing issues.
Can I please have you click here to access the Hotfix page. Once the website opens select the 'Hotfix Download Available' button. Allow the Hotfix to run. Please follow any onscreen steps to install the Hotfix.
Once the fix has completed, please test printing again. Should the Offline issue persist there is an additional driver fix that I may need to walk you through. Please respond to this post with the result of your troubleshooting. Good luck!
X-23
I work on behalf of HP
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Message of "printer offline" when trying to print

Hello,
I have iphone 4s and a HP wireless printer a little less than 3 years old. When trying to print something from my iphone, it keeps giving me the message "printer offline" with choices for continue or cancel. I hit continue, but same message comes up a minute or two later. This happens even when my printer is awake and wirelss signal is strong. My phone finds the printer when i try to print, but keep getting this printer offline message. Any help would be appreciated.

Is your particular printer model AirPrint compatible? Here's the list, as well as guidnance for setup and use:
http://support.apple.com/kb/HT4356
If your HP printer is not one of those on the HP list, then you wiould need some othe app to print from your iPhone. Search the App Store.

Wireless printer offline when it isn't offline

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