Wireless printer will not scan or connect to computer

HP Photosmart 7510 wireless used with Windows 7 OS. The scan feature will not scan to my computer. It will scan to a memory card. The error message is that the computer is not connected. Have tried to find ways to "connect" it with HP help to no avail. Any suggestions would be appreciated.. Thanks, LizbettC

Can you scan from within Microsoft Paint?
Life is too serious to be taken seriously

Similar Messages

TS3147 my wireless printer will not keep a connection with my computer

my wireless printer keeps dinging at me and I am unable to print without reconnecting the printer every time I need to print something. My printers network test report and network configuration page are showing no problems. Any advice??

Solution may be found if you search in the "More Like This" section over in the right column.

My hp office jet printer will not scan a document wirelessly print works fine on wireless any thoughts on this problem

my hp printer will not scan a document wirelessly the wireless print funtion works fine i have to plug the usb cable into the laptop to scan a document any thoughts on how to do this wirelessly thanks

i have to plug the usb cable into the laptop to scan a document
This is because HP has not provided network USB drivers to allow scanning when the all-in-one is connected to the USB port on the AirPort Extreme.
HP has only provided drivers to allow printing when the all-in-one is connected to the USB port on the AirPort Extreme. To be fair, other manufacturers who offer all-in-one products do the same thing.
If you need to scan documents, you will need to connect the all-in-one to the USB port on your computer....until HP offers full featured network USB drivers. Check with HP Support for possible progress in this regard.
If your all-in-one happens to offer wireless connection options or wired Ethernet options to connect to your network, you should have full functionality that way.

Canon MX870 will print wirelessly but will not scan and can't launch EX navigator

My laptop recently crapped out on me the hard drive failed. It's an old Macbook pro vintage with 4gig memory and running OS X maverics. After I got a new hard drive put in and restored my computer using a time machine backup I noticed the Tech had gone ahead and installed a newer operating system 10.9.2 and now I cannot get my Canon pixma MX870's software to work. After going to the Canon site and downloading newer drivers and wrangling with it for three hours I finally was able to get it to print wirelessly somehow, don't ask me how. But it will print wireless however it still will not scan even if I use image capture it sees no printer available and the ex navigator software keeps showing an error message it cannot launch! How bogus! Macs have always just worked period. No problem but now even when I go back to my old install disc for the Canon pixma MX870 it says that the software is not supported by this operating system .....REALLY... this printer is only about three years old! I'm shocked that apple could actually go ahead and make new versions of maverics that don't support printer software from two years ago..... REALLY you're kidding right! Whats next you won't support software from two months ago! I guess we have to just buy a new printer every month.
This machine is starting to remind me of a Windows laptop what a nightmare. Jobs must be rolling in his grave. This is just utterly pathetic. This is the beginning of the end for Apple. I've always been impressed with how easy it is to use apple stuff but this is the second time I've updated my operating system only to find I have to go through **** just to get the freakin' printer to work. Come on guys somebody show me an easy fix here and if any body says it's the printer companies responsibility to update their drivers and software I think I'm going to puke. I have already downloaded the newest Canon software for the MX870 and it can't launch I was able to get the printer to print but can't get the scanner to work and the solutions menu is now useless.

Well you are right Steve my complaint is with Canon for not making it easier to install their necessary updates if you upgrade your OS system but it seems that when Apple is constantly making new upgrades available they might want to add in the heads up "OH by the way, if you install this new OS it's likely your printer won't work any more if it's more than three years old." along side the constant "Updates are available for your computer" they should really have it read "Updates are available for your computer, proceed at your own risk" No I'm sorry the whole system is geared towards making people get so frustrated that they eventually give up and buy a new printer. I'm not sure what 5 hours of my time is worth but I am sure that if were getting paid by the hour it would be enough to buy a new Canon comparable to the MX870. So by the way if other people are having this same problem, which of course thousands of them are, the solution is first download the newer driver, then download the new wireless setup assistant and then figure out how to use it (good luck with that), it took me about two hours just to find the access points on the printer and to be honest I just got lucky eventually. Then you must download the newer "Scan Gear" software if you want to scan. But it seems that the new "Scan Gear" software got my whole solutions menu to start working again so there you go, you can be a white night for somebody else who is having this same problem. I must admit that after wrangling for hours I continued to go back to the forums and eventually found a link to the canon software update page provide by some very nice girl who was very helpful for some other guy and the link took me to the same page I had been to several times already but I then downloaded the "Scan Gear" software and was up and running again. So thank you to that nice girl and in the spirit of her helpfulness I offer this to the thousands of other poor bastards that cannot get their MX870 to scan
http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_s eries/pixma_mx870#DriversAndSoftware
Go there and download the "Scan Gear" software that is for OS 10.9

OS 10.6.8 and Canon printer. Prints wireless but will not scan wireless.

Just bought a Canon MX890 multifunction. OS 10.6.8. Used Canon support to help me set up wireless and I can print wireless but it will not scan wireless. Error message reads: "Cannot communicate with scanner for these reasons: Scanner is turned off or USB cable is disconnected." Any suggestions?

Sounds like you are trying to use Canon's MP Navigator application. To get this to work via wireless, you first need to open Canon IJ Network Selector which is located in Applications > Canon Utilities. With this application open it should show you the MX890 on the network. Select it and OK the change.
Next step is to open the MP Navigator application and click on the Preferences button. Then from the General tab you need to ensure the Canon MX890 Network is set.
With these two actions completed you should be able to scan with MP Navigator.
Or as Carolyn has instructed, you can use Image Capture which is included with OS X to scan from the MX890.

HP 3054 Wireless Printer WIll Not Stay Connected -

I have had an HP 3054 wireless printer for the last few years. During this time I had minimal setup issues with the printer. Last month I moved out of state and have had constant issues.
Most recently I have been able to "see" the network when setting up the printer but it would not connect. I have a UBEE modem router and both a PC with Windows 7 (64 bit) and a MacBook Air with Mac OS 10.7.5
After HOURS (and I mean like 12 hours in total) of playing around on looking on these boards I somehow got it connected to both wireless yesterday. Last night we had a storm, the power went out and thus my printer was offline and would not reconnect to the network again.
I am not very technical, but I had tried to do a "static lease" yesterday which I thought would keep it from changing the IP if something like that were to happen?
I have no idea exactly what I did, but it looks like I was able to reconnect this morn by reinstalling the software and changing the control channel on the wireless router. I NEVER had to do this with my old qwest router.
Can someone tell me if I am better off just getting a new printer? This is a real hassle and annoying is an understatement.
I need a much more permanent solution to this issue.
Thank you for your time and help!

Hello JRYREX,
Please let me take a moment to say "Welcome" to the HP Forums.
I hope you enjoy your experience!
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you were able to get the printer back on the network. I would like to offer a link that will assist you in the future if this issues happens again. Please click on the following link for when the Printer Does Not Maintain Wireless Connection.
If you are interested in purchasing another printer, I suggest that you consider a model that has the Wireless set up wizard on the front panel of the printer. Officejet models has this option.
If you have any other questions of concerns, please feel free to write me back at any time.
I hope you have a Great Thursday.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Wireless Printer Will Not Connect To Any Machine

Okay so just want to start out saying any help is appreciated, haven't used a forum before so hoping for any answers.
I have a HP Photosmart 5510 All in One B111a printer
Trying to connect to 2 laptops 1 Win7 64 bit - 1 Windows XP Professional SP2
I have had the printer for around a month - Set it up on my Win7 laptop no problem, needed to connect to the Win XP laptop, and after turning it on it will not connect to either randomly
It seems so far that the printer is connected to the network according to what it says, and both laptops install the software okay but when searching for the printer neither can find it, it then resorts to searching via IP where it still cannot find it.
So far I have attempted to reset defaults on printer, reset network defaults on printer, change the IP address, update the IP address, reinstall the software, reinstall the driver, install the full feature installation package, the network diag tool, it cannot seem to find the printer at all even though on the printer screen it states it's connected to the network fine.
It works fine through a cable and at one point i made a WPS connection via my Win7 laptop but couldn't really figure out what to do next and if it would help my situation so disconnected.
I don't know whether this is down to some stupid mistake I've made/something basic I've missed (it's my first printer) or an actual problem
Please help!

What router?
Download and run this utility: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-104282-2&cc=us&dlc=en&lc=en...
What does it say?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

My HP Envy 120 wireless printer will not print from my ipad.

My Envy 120 series (E39A3C) will no longer print from my ipad. The day I installed it, it did print, but since then will not. As far as I know I have not changed any thing.
It prints perfectly well from my PC and laptop.
I have taken all the advice (I think) from the HP Help site, like switching off and on again, like Uninstall and then Install again. Nothing has made any difference.
This question was solved.
View Solution.

No problem, I hope my responses were helpful in some way. The claim code that was printed on the "Important Printer Setup instructions" page when you enabled web services is the printers unique email address, when you append it with @hpeprint.com. AS you have seen, when you send an email from your iPad tot his address with either text content or a file attachment it will print on your Envy 120 provided both the printer and the iPad are connected to the internet via your WiFi network at the time you send the message. Just in case you run into any issues with ePrint jobs being delayed or not completing, here is a support document that gives possible causes and solutions.
Best
If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

HP 5510 wireless printer - will not print

This printer was hardly used. A message came on that said "black ink was low". I purchased new HP black ink
and still it will not print. I removed the remaining cartridges and wiped with alcohol and dry clean cotton rag.
I noticed that the yellow ink when I touched it with the rag did not expel as much ink as the red, blue and black.
Could that be the reason why this is not printing. The printer goes through all the motions and works fine, but
all the paper comes out blank. I have been on several times with HP technicians and spent 4 hrs. on Thursday
which was ridiculous - a big waste of time going through processes that I had done several days before. The printer
is still in warranty and Hewlett Packard offered a reconditioned Model which I really dont want. I don't want
someone else's headache. They want this one back and I haven't decided fully. They offered 5520 and others
where I would have to pay between $79 to $89. I have come to the conclusion why have a warranty or insurance. I dont feel like sending this back and have been trying to solve the problem. One technician said it was a malfunction and another said it was a problem with the printer head. I wasted my money and would like to try a different brand,
but what. I have always used HP photosmart printers, but I paid $350 for HP 5180 or 5280 which had a
big problem later with the ink cartridges and I have HP 6280 and I love the photo that prints out. I paid a good
sum of money for those two and wanted a wireless. This has caused me so much aggravation especially dealing
with HP technicians from all over the world. They don't know anymore than I do. I have been using printers
for over 15 yrs. I dislike dealing with HP personel. I give them a 0.

I would take a reconditioned product over a new replacement any day. The reconditioned product has been verified to have a problem, taken apart by a technician, verified the defective part, replaced defective part (which will never fail again) and put back together and tested more extensively than a new unit. New unit... put together by an assembly person, press self test and ship it out.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

HP P1102w Wireless Printer will not pair with a Motorola SBG6782-AC Wireless Cable Modem Gateway

I previously had AT&T U-verse Internet using an Arris IPDSL NVG510 Wireless Modem Gateway. My HP Laptop running Windows 8.1 and the HP LasrJet Pro P1102w Wireless Prnter routinely & automatically connected to the NVG510 Wireless Network without any problems over the past two years, and the wireless Printer worked without problems. I recently replaced the AT&T U-verse Internet connection with a 25 Mbs Comcast Xfinity Intrnet connection, using a Motorola Arris SURFboard SBG6782-AC Wireless Cable Modem Gateway. My HP Laptop running Win 8.1 Pro connects to the Network and accesses the Internet with no problems what-so-ever; However, the HP LaserJet Pro P1102w wireless Printer does connect to the Wireless network and I cannot Print at all from my laptop. I have tried all the P1102w Wireless Printer Setup suggestions from the HP Printer Support Site, but to no avail. I have also updated the Printer Firmware and Loaded the latest Full Product Installation & Driver Software. I have tried and re-tried these suggestions over the last two days, but with no luck. I would greatly appreciately any help from the experts in this Forum. to get the printer to work wirelessly, since we also wirelessly print to this printer from IPads and other wireless laptops.

Hi , I see that you are having issues connecting the printer to the new router. I would like to help you. I would reset the printer first to clear out any previous network settings.
Turn the printer off, hold down the wireless button and cancel (x button) while turning the printer back on and don't release the two buttons until the printer stops making noise. Print out a configuration report and make sure the SSID and IP address are cleared.
Printing a Configuration Page. If the network name has any spaces or special characters, the printer may not recognize it. The printer is only capable of sending/receiving in the 2.4 ghz band. If it is set to 5 GHZ network you may need to change to 2.4 ghz. (rename the 5 ghz or shut it off)
The WPA key setting needs to be on AES to work correctly not TKIP.Multi casting needs to be turned on.
Firewall on router has to have open ports for printer.
If you have Mac Filtering you need to give printer hardware address from Configuration page.You might need to contact your router company for further assistance to check those settings. Try running the Wireless Configuration Wizard from the HP software to configure the printer over the network. If you appreciate my efforts, please click the 'Thumbs up' button below.If you have any issues, please let me know what steps you have taken and the results. Thank You.

HP 8500 Wireless printer will not install - HELP!

I am using a new i7 MacBook Pro with boot camp running Windows 7 Professional 64bit with 8mb RAM.
When trying to install my new HP8500 Wireless printer I get this error message:
"Problem with the driver for Intel 5 Series/3400 series chipset family USB Universal Host controller - 3B36. Reinstalling the diver might fix this problem"
I have installed the boot camp 3.1 drivers twice and no help. I need help with details as I am no expert!
Message was edited by: GregGebhardt

The same problem here:
http://discussions.apple.com/thread.jspa?messageID=11448150&#11448150
here:
http://discussions.apple.com/thread.jspa?messageID=11431058
and here:
http://discussions.apple.com/thread.jspa?messageID=11431948

I have downloaded the os x10.9.2 and now my wireless printer will not connect even after doing all the things my brother printer said to do???

any suggestions on where I may find info on update problems?
suggestions on how to make my computer and printer begin talking to each other again....

Rosemary ...
Try resetting the print system > OS X Mavericks: Reset the printing system

HP J6410 all in one wireless printer will not print

Use windows 7 on my HP laptop and windows vista on my HP desktop J6410 printer continually fails and error message says printer offline works great with desktop and only fails when using laptop It therefore is only failing to communicate with laptop. help!!!!!!!

How is it connected, USB or Wireless?
If you are USB, you may want to try another USB cable.
The next time it goes offline, try running the Print and Scan Doctor.
http://goo.gl/u3jDE
Let me know if this helps.
**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.

TS3147 Canon printer will not scan with OS X 10.8

I have a Canon MX870 printer. When I upgraded to OS X ver 10.8, my scanner wouldn't work. When I opened Canon's MP Navigator 2.2, a window opens & says "MP Navigator EX quit unexpectedly". I downloaded the driver for 10.8 from Canon. So I now have MP Navigator EX 3.1 instead of 2.2. When I open MP Navigator EX 3.1, a window opens & says "MP Navigator EX quit unexpectedly". Please help!

Check the Canon site for v10.8 Mountain Lion supported drivers (software).

Printer will not recognize commands from computer

My computer will print to other printers, but my HP printer will not recognize commands from my desktop. My computer will allow me to choose the HP to print to and the print job will show up in the printer icon on my task bar, but my printer doesn't recognize that it's been asked to print. The printer will print when other computers ask it to. No error message comes up and the yellow light doesn't flash-- the screen just reads "Ready." The ink cartridge is less than a week old and it has plenty of paper.

Hi @blackburnenglis,
Welcome to the HP Forums!
I see that your printer will not recognize commands from your computer. I am sorry to hear this, but happy to help!
For further assistance, I will need to know:
The Product/Model Number of your printer. Follow instructions in this link. Finding Your HP Product Model Number.
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, Ethernet, or USB.
If the printer is able to make copies.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
If you are using Windows, please try our HP Print and Scan Doctor, and let me know what happens!
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Wireless printer will not scan or connect to computer

Similar Messages

Maybe you are looking for