"Wireless Radio is not functioning. Contact HP Support"

HP Photosmart C309a
This message displays on the Wireless Network Test Report. Wireless radio is turned "on" in Printer display, but unit will not print.

Reset the printer.  Turn it off, hold the # and 9 keys while and a bit after turning it back on.
If that does not work, this is how to contact HP support: www.hp.com/go/totalcare
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Similar Messages

  • Photosmart c309a- 'The wireless radio is not functioning, contact HP support'

    My Photosmart c309a wont connect wirelessly. Upon running the wireless network test, the report states, and I quote "The wireless radio is not functioning. Contact HP support". The report then states the following:
    Wireless on                    PASS
    Wireless working         FAIL
    and everything following that stated as 'not run'.
    Ive searched for other threads on the subject, and the only sloutions I can find are unplug the printer and plug it back in to reset it (made no difference), and try the HP print and san doctor (link was dead, found it manually and didnt work as it cant connect to or even see the printer on the network).
    So the question is, is this a hardware fault, and if so what can be done about it?

    Hello,
    Yes, it is an hardware issue and indicates that the Wireless card is not functional.
    Please call HP Tech Support for further assistance.
    If you are in US , the toll free # is 1-800-474-6836 .
    If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
    Regards,
    Jabzi
    Give Kudos to say "thanks" by clicking on the white star under my name.
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    I work for HP
    Regards,
    Jabzi
    Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
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  • Wireless test report states that wireless radio is not functioning - contact HP support. Who/how do

    C309a printer
    Wireless network test report states wireless radio is not functioning.  Contact HP support.  How/who do I contact?

    Hi,
    You may find the local HP Support Center phone number listed below:
    http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html
    Regards,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • C309a all-in-one printer gets message: wireless radio is not functioning, contact HP support.

    Wireless connectivity lost this morning. Don't know why. When running diagnostics, I get message: The wirelss radio is not functioning. Contact HP support.

    My HP C309a had exactly the same problem.  Everything I found on the internet said that the printer could not be fixed and the only solution was to buy a new printer. The printer report said the wireless radio was not functioning. A factory reset did not fix the problem either. I had a problem with my HP Pavilion dv6000 laptop with the video graphics IC.  The solution for that fix was to do a solder reflow of the graphics IC.  Did it and fixed the problem. I figured maybe the same fix would work on my printer as I didn't have anything to lose at this point.  I located and removed the wireless radio board in the printer (on the left side upper right corner). I then did a solder reflow on BOTH sides of the board. I put the board back into the printer and wa-la, it connected immediately to the network. It has been functioning with no problems now for at least four weeks now (knock on wood). Hope this helps.

  • HP Photosmart prem C310. The wireless radio is not functioning. contact HP support

    Hi there, I turned off and unplug my printer as had to move it for a couple of weeks, and now I have put it back and switched it on it will not print.  It will not atomatically contect to internet.  I have checked router and it is fine.  I get the wirelss radio is not functioning message on the network test page.  Please help its sooo frustrating k

    There are no known general issues with the radio in the printer you mention, and the fact that it used to work makes me wonder if it's possible that the radio actually got damanged in the move.
    I would suggest turning the wireless radio off and then back on again and then power cycling the printer and printing the test page. You should be able to reach this option by pressing the wireless icon or the wrench.
    If the issue still occurs, then I would suggest restoring the network defaults (again reachable through the wireless icon or the wrench), powering cycle the printer and printing the test report again.
    If neither of these resolve the issue, then I would be suspicious that the radio is actually no longer working.
    I work for HP.

  • HP Officejet Pro 8500 A909g-The wireless radio is not functioning Contact HP support.***

    Printer is not being recognized.  Says Radio is not functioning on test report. What should I do?
    Thanks

    Follow the manual to reset the printer back to Factory defaults. Print out another test report to check. Is it still non functioning?
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • My hp c4795 cannot set up wirelessly. it says the wireless radio is not functioning. how do i fix

    my HP C4795 wireless printer
    using widows 7
    the wireless radio is not functioning. contact HP customer support
    first time trying to set up wireless

    Hi,
    As it said, you can click the "Contact HP" above or use the following link:
      http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html
    Good luck.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • HP Officejet Pro 8600 stated WIRELESS RADIO IS NOT FUNCTIONING? CONTACT HP SUPPORT!

    SO, how to i contact support when there is no phone number?
    My wirelss network test results on my brand new printer state the wireless radio is not functioning.  Contact HP support.
    I have a verizon hotspot internet which i know is working as it obvious supports my computer, but it won't pick up the signal on my printer, the wireless blue light keeps flashing.
    I NEED to print things for work and I have been working on this for 2 days!   Please help...

    This is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors).  There is a phone number on that page.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • HP all in one C309a: Error message: Wireless Radio is not functioning. Contact HP support

    Today all of a sudden, a 2 year old HP Photosmart C309a All-in-One printer is not longer connecting to my local Wireless Home Network. There is no change to network configuration to the TLink 3000 hub that I was using. All other clients (Mac OX, Vista, Ubunta 11.1, various versions of iOS and Android Icecream Sandwich) have no problem connecting to the same hub. No change to the network configure on the Printer. The machine have been standing as a stand alone machine and connected wirelessly to the network since day one in the corner of my office. Its within range of my router. I ran Wireless Network Test report to see what's going on. The title says "The Wireless Radio is not functioning. Contact HP Support" . Any number of reboot cycle didn't help. Out of frustration, I press "reset back to Factory Setting" on the printer. I did that, and then press "Wireless Network Wizard", and it was on "Searching for Wireless Router" forever... What opinions do I have? Get a new printer? or use good old 10-base T network cable to hook up the machine?

    My HP C309a had exactly the same problem.  Everything I found on the internet said that the printer could not be fixed and the only solution was to buy a new printer. The printer report said the wireless radio was not functioning. A factory reset did not fix the problem either. I had a problem with my HP Pavilion dv6000 laptop with the video graphics IC.  The solution for that fix was to do a solder reflow of the graphics IC.  Did it and fixed the problem. I figured maybe the same fix would work on my printer as I didn't have anything to lose at this point.  I located and removed the wireless radio board in the printer (on the left side upper right corner). I then did a solder reflow on BOTH sides of the board. I put the board back into the printer and wa-la, it connected immediately to the network. It has been functioning with no problems now for at least four weeks now (knock on wood). Hope this helps.

  • My wireless network test report indicates "The wireless radio is not functioning. Contact HP support

    HP Photosmart Premium All-in-One, Model # C309a...Windows 7, 32-bit.  A Wireless Network Test Report tell me "The wireless radio is not functioning.  Contact HP Support***
    ***-Critical: action required
    Naturally my printer is out of warranty.  Has anyone had experience with this problem.  If so, how did you resolve it?

    Is the error message from a diagnostic running on the computer or from the front panel of the c309a?  The page here may help.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Another network issue... C4780 - The wireless radio is not functioning. Contact HP support.

    Hi,
    I've trawled the forum for an answer to this and searched Google until I'm ready to drop the printer from a height.
    A long time ago my printer "lost" its ability to carry out any functions wirelessly, which is a shame because it was the wireless capability that sold it to me, over similar models at the time.  I coped with it, doing things the old fashioned way, more because I wanted to avoid spending an entire day messing around with it ...until today!  Well, I've started so I'll finish (hopefully) as having wireless printing back would improve my workflow.
    The error I'm struggling with is this one, when I attempt to configure printer for wireless:
    The wireless radio is not functioning. Contact HP support.
    I know others have had this issue, as my forum searches show and that for some people a solution was to reset the printer by holding in certain numbers on the keypad.  However, that thread does not explain how to reset the printer if it has no keypad, i.e. mine, the C4780.
    Anyone know how to do this?  Better still, is there a fix out there for what seems to be a common and recurring issue for HP products right across the board?
    Thanks in advance!

    I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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  • Can't detect or connect to my wireless network - Diagnostics says wireless radio is not functioning.

    Couldn't print; computer said printer was not connected.  Tried to reconnect to wireless network, couldn't connect.  Ran the Wireless Network Test Report, which said "the wireless radio is not functioning.  Contact HP support."

    Follow the instructions in the manual to reset the printer back to Factory Defaults. Now check the wireless radio status again. If the same, use the front panel to navigate and attempt to enable the wireless radio. Again, check the status after. If it still says it is not functioning, the wireless radio is indeed defective.
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • OfficeJet Pro 8500 Wireless Radio is not functioning

    I had been using Office Jet Pro8500 Wireless for about 5 months.  All the sudden, I lost the network connection.  I had been in contact with HP Support and waiting for a call back from them.  We had tried to reset the network connectivity (unplug the computer, and press 6 and #) but not successful.  I am connected to my wireless network on my computer. I have 2 computers (one Windows 7 and the other Windows XP).  I use NetGear for my wireless router, 64 bit with WEP.
    I have been reading some messages in this forum, do I have a bad wireless radio in the printer?  I have been spending close to 2 hours with HP Support doing various thing, but no luck.  They suppose to call me back 1 1/2 hours ago but no one had called yet.  :-)
    Any suggestion?

    Hi,  thank you.   Yes, I have done that.  It says:  "The wireless radio is not functioning.  Contact HP support. " 
    Diagnostics Summary:
    Wireless On - Pass
    Wireless Working - Fail.
    Network Name (SSID) Found - Not Run
    everything else below here are "Not Run" . 
    Downlink count - 1
    I am on the phone with HP Tech Support.  I used your suggestion to tell them that I believe that I have a failed radio module in my printer.  They are going to send me a "refurbished" basic printer.  They assured me that the refurbished is a brand new unit, never used with any customer.  It is an overstock printer which they open and take out any accesories and ship it to me.  Hope this will work.  Hope this is true.
    PS:  HP asked me to pay for expedite shipping but I politely asked that they will waive the cost because it is a defective unit.  They did.  But I have to give my CC for "collateral" in case I do not return my defective unit.
    Waiting now for that replacement printer.
    Thank you for your assistance.

  • Officejet pro 8500A wireless radio is not functioning

    Have an OfficeJet Pro 8500A.  Wireless connection stopped working.  Tried restarting printer, router, and computer per troubleshooting suggestions in manual.  No joy.  Wireless Network Test Report gives a 'Wireless Working' status of 'FAIL'. Troubleshooting results at top of report says "The wireless radio is not functioning. Contact HP Support." 
    I found a solution to this problem in the forum for a C7280.  It is to reset the printer by turning it off, and holding the # and 6 keys while and a bit after turning it on.  Later on, there is a comment by another user saying the reset solution also works for the Officejet 8500. 
    O.K. so I'd like to try reseting my printer, but don't know how to do it.  There are no "keys" on this model.  I've searched through the user guide (searched on the term 'reset' in the PDF version) with no results.  Can anyone help by either telling me how to use the reset feature on the OfficeJet Pro 8500A, or another solution to the wireless radio not functioning problem that I can try?
    Thanks,

    Thank you for your suggestions.  I appreciate your help.
    I had previously verified that the wireless radio was on.  The wireless radio test report confirmed it was on.
    I had not used the network settings reset function as I was focused on looking for a "printer reset" capability.  Based on your suggestion I used the network settings reset and then printed the HP Network Configuration Page.  This confirmed the settings had been reset.  However this test also checks for all available 802.11 networks.  The report shows the number of networks discovered as 0.  Based on this, I'm assuming the wireless is still not working.

  • Deskjet 3050A - wireless radio is not functioning

    I cannot connect my Deskjet 3050A-J611g on my wireless network.   In attempting to set up the network I get the message: "The wireless radio is not functioning.  Contact HP support".  The troubleshooting information does not appear to address this problem

    ATTENTION The wireless radio is not functioning.  Contact HP support
    diagnostic results
    >wireless 
                              --wireless on                                                                                 pass
                              --wireless working                                                                fail
                              --signal quality                                                                              not run
    >connectivity
                              --connected                                                                                    not run
                              --disconnect count total                                                              74
                              --disconnect count (last hour)                                                    0
                              --disconnect count (last 24 hours)                                            0
    >network      
                              --network name (SSID) found                                                     not run
                              --other networks detected matching your networks name no
                              --wireless networks detected                                                        0
    >settings    
                              --printer settings consistent with wireless router settings not run
                              --no filtering                                                                                      not run
                              --channel                                                                                            not run
                              --security                                                                                           not run

  • Wireless network test report says wireless radio is not functioning, c7280

    Wireless does not seem to stay on.  Printed a wireless network test report and it says, "The wireless radio is not functioning. Contact HP support". 

    Let's reset the printer - turn the printer off, hold the # and 6 keys while turning it back on.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

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