"wireless radio is not working" is the message after trying to set it up
Photosmart C309a printer. Windows Vista Printer used to work wirelessly & then it stopped. I reloaded the drivers & tried to re-establish the wireless connection but got this error message. The printer works fine when connected with a cable.
Hello,
Is there Blue light glowing on wireless button ( below the Power button ) ?
Please perform the below step ..
On printer control panel,
Press SETUP button,
Press > to select NETWORK and then press OK
Press > to select Wireless Network Test and press OK ( printer would start to print a Wireless Network Test Page )
From the printer page , answer the follwing question ..
On the report, under Diagnostics Summary, What does the ‘Wireless On’ indicate:” Pass or Fail?
What does the ‘Wireless Working’ indicate:” Pass or Fail?
From Report, How many ‘Wireless Networks Detected ‘: “0 – 20”.
Regards,
Jabzi
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Regards,
Jabzi
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Although I am an HP employee, I am speaking for myself and not for HP.
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Please contact HP support, not to buy a new part, but to report your problem and ask what they can do for you. This is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors, there is a phone number on the resulting page).
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This question was solved.
View Solution.Looks like the wireless radio has failed. Yes connect it via Ethernet to your router and you are off and running again.
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Trying to connect my printer and receive the message wireless radio is not functioning but the radio
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Where are you receiving this message?
Run a wireless test by going to Setup>Network>Wireless Network Test. Does it show anything as failed? If so, what items are marked as failed?
What brand and model is the router?
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Network Test Report indicates that wireless radio is not working. HP Photosmart C309a
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Select your region from the link below, and then follow Technical support after you buy to locate the local phone number:
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Wireless radio is not functionin​g
I keep getting the message wireless radio not functioning on a C309a. I have tried all the suggestions that are posted.. Is there any other way to fix wireless radio. I was on the phone with HP for 3.5 hours tiring to resolve the issue and nothing was resolved.. My printer is just out of warranty. Is there anything else that can be done or is the printer used wirelessly junk? I am able to connect thru USB for now.. but really need my wireless to work. Can anyone help Please!!
jcarol19 wrote:
Mine too! I also have a C309A printer and have spent over 2 hours on line with HP trying to fix the problem and for a moment it was fixed. But then the next day, it wouldn't work again so I ran a wireless test and it said the wireless radio is not working. This would mean that the radio installed in these printers are junk and need to be replaced. I would suggest you fight "city hall" by sending your complaint to upper managment. The last thing they want is bad publicity, trust me I know.
Don't waste your time, I tried it....they could care less about bad publicity....all I got out of it was a headache from the phone conversations and now having my posts deleted. They insist this is not a recurring problem and have gone so far as to say that wireless radio failures are RARE!!!!!!!
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