Wireless radio not working

hp photosmart all in one 309a, operating system windows vista & windows 7.  we just connected a brand new wireless router to our devices and we are having problems connecting the printer to the network.  the hp solution center said the wireless radio was not functioning properly.  before we switched wireless routers, we had no issues with the wireless radio.      i have no idea what to do from here.....

I just experienced the same problem yesterday, 7/12/2013.  I tried to print and when nothing came out I performed the usual powercycle that typically fixes the connection.  However, this time didn't work so I started to go to the Wireless setup menu to make sure everything was correct and to my surprise, it wasn't there.
The Wireless Setup icon has completely dissapeared and is no longer available.  I printed a complete system configuration report and it's as if the printer simply doesn't have a wireless capability.  I have all the information for the wired Ethernet connection but nothing that even remotely indicates a wireless component is even installed.
During power up all the lights flash as part of the power on cycle and that's the only time now that I even see the wireless light come on.  I've even unplugged the printer from the power source for an extended period of time and I've restored to default settings through the service menu.
So far, nothing has worked.

Similar Messages

  • Error message on my HP Photosmart C7280 All-in-One 'Wireless Radio not Working'

    error message on my HP Photosmart C7280 All-in-One  'Wireless Radio not Working' My broadband is BT Infinity with a very strong signal throughout the house and my operating system is Windows XP. My printer will not connect wirelessly to my network, what can I do with respect to the error message 'Wireless Radio not Working'

    Hello @GeoffH777 ,
    Perfect! You are very welcome, I am very happy to hear the reset helped!
    If you  have a quick moment, please scroll back to my last message here and click the "Accepted Solution" button, so others can find our thread if they happen to run into the same issue.
    Greatly appreciated, have a wonderful day!
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Wireless radio not working contact HP support?? call whom? for Photosmart 309a

    I have reinstalled the software and verified the network is working and all other functions work on printer including USB hookup.  Message sent after testing.. "The wireless radio is not functioning. Contact HP support.  THis is my last try before trashing this new printer prod #cc336a out of warranty

    This is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors, there is a phone number on the resulting page).
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • C7250 All in one Wireless radio not working

    I have a C7250 All in one printer that suddenly the wireless stopped working.  I ran the wireless test and it says the radio is on but the radio fails. The wireless LED is on, any suggestion on what could be the problem?

    Shut off the printer.  Hold the # and 6 keys while and a for a few seconds after turning it back on.
    If that does not work, it is toast.  You could plug it into your router with an Ethernet cable and it would have the same functionality and still work with wirelessly connected computers.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Trying to set up wireless printer. error message says: "wireless radio not working" help.....

    I have no knowledge of a "wireless radio" muchless of how to "turn it on"

    I think the printer's radio (the device it uses to communicate with your wireless router).
    If it is convenient, you can plug the printer into your router using an Ethernet cable for the same functionality as it being wireless.  I can help if you want.
    If that is not convenient, please contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors, there is a phone number on the resulting page).
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Officejet Pro 8500 A909g (all in one) wireless radio not functioning

    Ran network test report and received an Error message: Officejet Pro 8500 A909g (all in one) wireless radio not functioning.
    the menu screen says its on and the blue light is on, but no connection.
    Appears to be a hardware problem, any ideas.
    Thanks

    Hello Minabird4
    Welcome to the HP Forums, I hope you enjoy your experience!
    I understand that your wireless radio is not working on your HP Officejet 8500. This could be a hardware issue if the wireless card has failed completely, but I would like you to try the HP Support document: Performing a Partial Reset of the All-in-One. If resetting the printer as the document gets you to do does not fix the issue, it would be recommended that you contacted HP technical support for repair options.
    US support link to contact options for laptops purchased in the US.
    http://h10025.www1.hp.com/ewfrf/wc/contacthp?cc=us&lc=en
    Outside of US support link to contact options for laptops purchased outside the US.
    http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
    I would like to thank you for posting on the HP Forums. Have a great day!
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    Dunidar
    I work on behalf of HP
    Find out a bit more about me by checking out my profile!
    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

  • Keyboard wireless key not working after upgrading to windows 8.1

    Hello,
    I am having hp pavilion dv6-6165tx notebook, where keyboard having a wireless button that turns ON and OFF all wireless devices, After upgrading to windows 8.1, HP Connection Manager is not getting installed, as well as Key is not working, key color turns red and white but no action is performed.
    Kindly suggest me some solution.
    Note: HP Doesn't provide drivers for windows 8/8.1 ONLY WINDOWS 7 for hp pavilion dv6-6165tx.
    Thanks.

    Hi @Jayesh_Bhadja ,
    Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Pavilion dv6-6165tx Notebook and the Wireless keyboard not working correctly. Here is a link to troubleshoot the keyboard.
    The HP Connection Manager is something that is for Windows 7 not Windows 8.1. I would uninstall this from your Notebook.  Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system that need updating. It has a troubleshooting tool in this.
    Make sure all your updates have been completed. I would try restarting my Notebook a few times.
    If that does not help I would uninstall the keyboard from the Device manager.
    Thanks.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

  • HP 5524 Wireless does not work after firmware upgrade

    HI,
    I have just purchased an HP5524.  After initial problems setting up the WPA key from the printer screen, I connected via USB, found the printer and swapped to wireless successfuly. I then installed the printer software on all my computers at home successfully over wireless.
    The printer then needed a firmware upgrade to support eprint (?), which is successfully connected, downloaded the fireware, installed and went through the boot cycles successfully. 
    However, ever since wireless will not work.  Before I return it to the retailer as "not fit for purpose" I thought I would ask the forum.  The diagnostics downloaded a tool, which I went through, but this did not offer solutions that I had not already tried.
    Thank you

    Hi,
    Thank you for posting you query,
    In order to resolve the issue, please make sure the printer is placed closer to the router and uninstall the printer drivers already installed and then start the instalaltion and seelct teh connection type as wireless network. Then select use USB to configure wireless and when prompted conenct the USB cable and then select the network and enter the encryption key follow the onscreen  instructions.
    If the issue still persisits, please open the browser and in the address bar enter the IP address of the router and click on GO. This will take you to the router configuration page. On the router page, please click on Wireless Setup  and please make sure SSID Broadcast is enabeld and the Wireless Mode is set to Mixed or 802.11 B/G/N and the Wireless Channel is set to 11 and click on Apply. Then try to connect the printer to the network by using the CD.
    Say "Thanks" by clicking the Kudos Star in the post that helped you.
    Please mark the post that solves your problem as "Accepted Solution"
    (Although I am employed by HP, I am speaking for myself and not for HP)

  • Tecra A3 - Creative Mouse Wireless does not work

    My Creative Mouse Wireless does not work while touchpad is installed.
    Even if I disable the Touchpad, the mouse seal does not work.
    Does anyone know how to solve this problem?
    Thank you,
    R.P.

    Hello
    On this way it is not easy to say what the problem is. I assume that you got some installations software for your external device. Install it and it should works.
    As far as I know functionality of external mouse doesn`t depend on touchpad settings.
    Bye

  • My wireless keypad not working even in a full battery, window display continously switching automatically without touching the cursor.

    my wireless keypad not working even in full battery

    I have a wireless keyboard with the attached keypad.  The keyboard is working great, but the keypad quit working.  I put in new batteries...did not help.  Any suggestions?

  • Wireless connection not working after installed newest Lenovo ThinkVantage System Update programs

    Hi, everyone!
    I've installed some newest programs through Lenovo ThinkVantage System Update and just after that my wireless connection has stopped working. Here are the installed programs:
    ThinkPad UltraNav Driver for Windows 32-bit version 15.0.24.0;
    ThinkPad Power Management Driver version 1.60;
    ThinkPad Modem Adapter version 7.80.8.0;
    ThinkPad Hotkey Features Integration Package Setup version 3.11.0001;
    Inter Wireless WiFi Link for Window XP version 13.02.0000;
    ThinkVantage Access Connections for Windows XP version 5.62;
    ThinkPad Power Manager version 1.88;
    Lenovo ThinkVantage Toolbox (32-bit) version 6.0.5514.61.
    I've got a Lenovo T61 with Windows XP SP3.
    Also in Device Manager, there are now the two "Other devices" bellow with a yellow question point and a yellow exclamation point by side:
    Bluetooth Hands-free Audio;
    Bluetooth LAN Access Server Driver.
    Does anyone have any idea what can be done to have these issues solved?
    P.S.: when I click Fn+F5 it shows only the Bluetooth Radio.

    Hello and welcome,
    I've seen something like this on XP machines after updates a couple of times now - my T61, a friend's T400, and his daughter's T61.  I guess that makes 3
    _Maybe_  your situation is the same.
    The fix in all 3 cases was to go to device manager and uninstall the wifi driver.  Then scan for hardware changes and let it reinstall the driver.  Something about how Access Connections or some other networking mangement thingy was hooking the drivers I guess.
    On both of the friend's machines, the wired networking was also b0rked.  Same fix there.
    Z.
    The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.  The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество

  • I'm setting up HP office jet Pro 85000 A909n, wireless radio not functioning.

    I/m using Window 7 and have printer connected to my desk top. Now I wish to print for my lap top to the printer and can not get the connection, when I run the test I get:
    wireless on                    Pass
    wireless working          Fail
    Messasge: the wireless radio is not functioning. contact HP support

    The wireless radio is broken. Try restoring the network defaults and check.
    If the wireless radio shows as failed then printer needs to be serviced
    If this answer was helpful or clarified the issue click the star to offer me a kudo as thanks.
    If my answer solved the problem please mark the topic as the accepted solution
    Although I am an HP Employee, ALL of my posts express MY opinion, and not of HP, whatsoever.

  • Bluetooth and wireless device not working

    Hi. My bluetooth is not appearing in my pc settings and has disappeared from device manager after i updated windows 8.1 recently. Also my wifi is not working. In pc settings, then network and in the flight mode section it says "we couldn't find wireless devices on this pc" under wireless devices. i tried updating the network adapter in device manager but in vain. Please help me. My laptop is hp 250 g3 core i5

    Hi rohitraj_iit,
    1. Check in the BIOS whether it's enabled. 
    2. Reinstall Hotkey features, restart your R400, press Fn+F5 -> Radio on the Bluetooth, thereafter reinstall the Bluetooth driver.
    Let us know how it goes.
    Maliha (I don't work for lenovo)
    ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]
    IdeaPad: U350
    Apple:- Macbook Air [Snow Leopard]
    Did someone help you today? Compliment them with a Kudos!
    Was your question answered today? Mark it as an Accepted Solution! 
      Lenovo Deutsche Community     Lenovo Comunidad en Español 
    Visit my YouTube Channel

  • Wireless Card not working WIFI 5300

    Hi, I just bought state of art T400 yesterday, and did not even try to work on Visa Business and recovered XP Pro with the provided recovery CD. All drivers were installed on recovery, except, wireless LAN and Modem. I tried downloading and installing all wireless LAN drivers from lenovo.com and Intel, but it did not work. did any one face such a problem. the device manager does not show any wireless card listed even after multiple installs and rebooting. Thus, updated windows, also SP3, and still the same. Please help...

    Hi,
    I'd suggest the following:
    Make sure that the hardware RF kill switch is to the right, so that the WiFi radio is enabled.
    Remove whatever WiFi drivers you've installed.
    Download and install ThinkVantage System Update and run it. It should download and install the correct WiFi driver for your ThinkPad.
    Please post back with whether that solves your problem.
    Good luck!
    -Frank
    Results of Your Ideal Business-Class Laptop survey, concluded 2009-07-29.
    Did someone help you?
    Say thanks! with a kudo.
    Even better: Pay it forward, help someone else.

  • I have a hp7250 all in one printer and it just stopped printing hp printer says radio not working

    i have a hp 7250 all in one printer it just stopped printing my compute says its offline but when i go to pinter and try set up it says cannoct connect then review says raido not working

    If that reset did not resolve the issue, and the printout indicates that the wireless radio is not working then there are a few options that we can go through. 
    First, make sure that through the Setup Menu that the wireless has been enabled and turned on. If these options are not available, you may have to try a differnet reset that I will PM to you. 
    Also, if the wireless radio is not functional then you might consider connecting the printer directly to the router using an Ethernet cord and reinstalling the printer on your computer using that method of communication. 
    Let me know! Happy holiday! 

Maybe you are looking for