Wireless Receivers Losing Connection

Thank you very much for the helpful responses. We have made it a week without a single drop out after I re-cabled the WAP with a longer Ethernet cord, which is now 10 feet away from the RG. Both wireless receivers in our home seem to be working beautifully. I would like to commend the technicians who curate this forum. I could have easily just called AT&T customer service, but I fear a sales person would have only thrown new a receiver/WAP/RG at the problem without truly trying to diagnose my issue. You guys saved me a lot of time and frustration. Thank you.

No it is not the norm....Are you in a single family home, large lot size or a close living situation such as apartment, condo, small lot size with many other homes near. When dealing with wireless devices interference is always a potential problem. The WAP is direct connected to RG (yellow port) not a switch or other device.If issue is not a loose or flaky connection between the RG (yellow port) and WAP (Ethernet cable), and known solid power supply connection (WAP not losing power). There is at least three feet, ideally 5 or more, of separation between the RG and WAP (not side by side). Do not suspect distance or material passing through problem (number of bars). Then possible issue is interference from another WAP (close living arrangements) where the channels are changing as each WAP tries to find best frequency on 5Ghz band. A dual band router could also be issue.  If have android device recommend free app WiFi Analyzer, can shoe both 2.4 and 5 range, if on 5 seeing other Ciscos may need to consider hardwiring (Ethernet) the receiver to RG and get off wireless. Another app is inSSIDer has both free (limited devices shown) and paid (shows all devices seen). As WAP / wireless receiver are 5 GHz other possible devices that could affect is wireless headphones, etc.... Have not checked to see if bluebtooths are now doing 5, but know bluebtooths were 2.4 along with microwaves (still 2.4) and a whole list of other devices.

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       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter isatap.{A319BEA5-A55C-4E0C-AF67-922BEBD4C7BB}:
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 13:
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:3483:1732:adda:66e3(Pref
    erred)
       Link-local IPv6 Address . . . . . : fe80::3483:1732:adda:66e3%14(Preferred)
       Default Gateway . . . . . . . . . : ::
       DHCPv6 IAID . . . . . . . . . . . : 436207616
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-28-39-CC-DC-0E-A1-07-A8-F0
       NetBIOS over Tcpip. . . . . . . . : Disabled

    Hi,
    Does this issue occur with both wireless and wired?
    I suggest to perform these tests to troubleshoot the issue:
    1 Update NIC card for your machine
    2 Temporary disable firewall and antivirus program
    3 Logon with Safe Mode with Networking
    4 Update framework for your router.
    Leo Huang
    TechNet Community Support

  • Questions About Losing Connection

    Like other people I've noticed here, my WRTG45 v5 wireless router has recently started losing connection to the net multiple times a day. At first, we thought it was because our modem was old, so we bought a new one, but it didn't fix anything. So here are my questions:
    1. My dad seems to think that a configuration or setup CD (that we lost) is required to make the router work with the new modem. Is this true? I don't think so, but I have to ask just so I can get him to move on.
    2. I noticed in other posts here that programs like Bittorrent can cause the router to be overworked or whatever. This might explain our problem, as I use Bittorrent a lot (but not everytime the connection has dropped). If this is indeed the problem (or contributing to it), is there anyway to deal with it while still being able to use the program?
    For the first couple months, the router was working fine. Even with Bittorrent running a lot, and all the computers (2 wired, 1 wireless, and 1 wired X-Box) engaging in various activities on the net. So this is very puzzling to me.
    One more bit of information, I have given every computer a unique, static IP address. However, I noticed recently that when I look at the router configution after typing in its IP address in a web browser, that it is set to DHCP Enabled.
    Also, in the advanced TCP/IP settings for this connection, under the WNS tab, the NetBIOS setting is set to the default of using NetBIOS from the DCHP server.
    Since I am using static IP addresses, could these DHCP centered settings be causing problems? Although, even if they are, it still doesn't explain why the router was working fine months ago (unless someone changed stuff without my knowing).
    Anyway, any help at all would be appreciated.

    I assume you meant that you had a WRT54G v5 router.
    First of all, the setup CD is not required.  All router settings can be made by going to the router's web pages at 192.168.1.1
    It is possible that the static LAN IP addresses are causing your problem, if they were not set up correctly.  Linksys has a strict set of rules to follow regarding static LAN IP addresses.
    With Linksys routers, a fixed (static) LAN IP addresses must be assigned in the device that is using the address.  So you need to enter the fixed address in the computer or printer, not in the router.
    When using a Linksys router, any fixed LAN IP address must be outside the DHCP server range (typically 192.168.1.100 thru 192.168.1.149), and it cannot end in 0, 1,  or 255.
    Therefore any fixed LAN IP address would normally need to be in the range of
    192.168.1.2       thru 192.168.1.99  or
    192.168.1.150   thru 192.168.1.254
    assuming you are still using the default DHCP server range.
    Also, in the computer, when you set up a static LAN IP address, you would need to set the "Subnet mask" to 255.255.255.0  and the "Default Gateway" to 192.168.1.1
    It is also important that no two devices on your network be set to the same static LAN IP address.
    Check all of your static LAN IP addresses.  If you have violated any of the above rules for static LAN IP addresses, it could be the cause for your problem, and you should fix it before attempting any other router repairs or changes.
    You should leave the DHCP server turned on.  This way, if you have a visiting friend who you want to connect to your system, it will be easy to do.   Leaving the DHCP server turned on should not cause any problems, even if all your addresses are fixed.   In general, you should let the DHCP server assign all addresses, unless there is a specific reason to use a static address.  You can mix static and DHCP assigned addresses on the same LAN, as long as you follow the above rules for static addresses.
    Linksys routers have had problems when BitTorrent is used.  Your router has new firmware posted that should improve compatibility with BitTorrent.  It is firmware version 1.02.0   You will need to download and install this firmware (after fixing the static address problem, if any).  (Note:  When you update your firmware, you should use a computer that is wired to the router.  Also, when you do a firmware upgrade, turn off all other computers on your system, and unplug all other wires from the router.)   After you have installed the firmware, and powercycled the router, you will need to reset your router to factory defaults, then setup the router again from scratch.
    Message Edited by toomanydonuts on 04-12-200712:54 AM

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