Wireless routers and surge protector with phone line ports

I cannot connect to the internet when I use my surge protector phone line ports.  I have the line from the wall in the in port and the other one in the out port but status light on modem doesn't light up and no connection to internet.  Is it my surege protector?  Do I need to do something else?

I assume the system works fine if you bypass the surge protector.   I will also assume that you are not plugging in your DSL phone line on the "in port" and then plugging in an ethernet wire on the "out port" of the surge protector.  Your surge protector cannot convert a DSL phone line signal into an ethernet signal.  This is the job of the DSL modem.
Assuming you are going through the surge protector phone line to phone line, or ethernet wire to ethernet wire, then it means that either the surge protector is broken or you have a bad wire.  Try a different wire.  If that doesn't work, return the surge protector.
Message Edited by toomanydonuts on 03-30-200705:12 PM

Similar Messages

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    Downstream 2,048 Kbps
    Upstream 448 Kbps
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    VPI/VCI 0/38
    Type PPPoA
    Modulation ITU-T G.992.1
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    Line attenuation (Down/Up) 53.0 dB / 29.5 dB
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    FEC Errors (Down/Up) 5261636 / 45
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    Error Seconds (Local) 134
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    Verizon Telecom
    Fiber Solution Center
    Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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