Wireless scanning officejet pro 8600 macbook air

Hi,
I have a macbook air running on Yosemite that I am trying to get my Officejet pro 8600 to scan to computer.
Despite installing, deinstalling, reinstalling, and doing this a number of times, I cant get it to work.
Very frstrated, can anyone help?
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Hi @Benking116 and welcome to the HP Forums
I'm sorry to hear you've been having issues scanning from your Officejet 8600 to your Mac running OS X 10.10 but I will absolutely do my best to help!
If you open HP Scan on the computer, are you able to scan from there without issue (please refer to this Scan from OS X With the Full Feature HP Software document to see how to open the HP Scan software)? If so, I believe you just need to Enable Scan to Computer within the HP Software. Please have a look at this Re: Scan Definition post and it will advise where to go in the HP Utility to choose Enable Scan to Computer. After that is done are you able to from the printer to the computer?
If you're UNABLE to scan via the HP Scan software, the issue could just be communication itself. In that case, please try the steps within this Printer Does Not Maintain Wireless Connection document.
Let me know how things go for you
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Similar Messages

Officejet Pro 8600 - Macbook Pro and Macbook Air will not print

Products:
HP Officejet Pro 8600
Macbook Pro (Mac OS X, Version 10.7.5)
Macbook Air (OS X, Version 10.8.2)
Question:
Why did my Macs initially print fine, but now will not print at all?
Full Story:
I have a wireless network at my house that consisted of a 30mb cable internet, Netgear 900n, HP Officejet Pro 8600, 2 Dell Laptops with Windows 7, a Lenovo Laptop with Windows 7, and Dell Tower with Windows 7 - All printed just fine.
The HP Officejet 8600 was added to my network about 2 months ago.
I added a Macbook Pro and a Macbook Air about 3 weeks ago. Both Macs printed just fine for about a week. Then suddenly they stopped. I spent about 2 hours on the phone with HP Service, and they finally said it must be my router. So I called Netgear. Netgear was useless! They wanted me to agree to charges for services before they would even discuss the issue.
Due to information provided by HP's service support, and because Netgear will not support their product, I promptly purchased a new router - an Apple Airport Extreme.
The Macs recognize the printer, will print if hardwired via a USB cable, but will not print wirelessly to the Officejet Pro 8600. The PCs print fine.
The frustration that is being felt is compound by the fact that the Macs printed just fine with the Officejet Pro 8600 2 weeks ago, and now the printer just shows "idle"... even with a new router. (see image below)
Please help, I appreciate any support.
As a side note, the HP Service rep was very friendly, and definitely tried to support the HP Product, which is much more than I can say about Netgear.
Thank you,
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View Solution.

Hi,
More likely the issue related with Multicast, which Apple devices relies on to communicate with teh device through the network.
First try unplugging the router for 30 seconds.
Plug it back to the power and wait for 2-3 minutes.
Turn the HP printer Off and back On, then check for any difference.
If the same persists, try changing your router configuration as following
Note: the settings below are not related with the HP product, I provide you the steps as a best effor and those are only based on my own knowledge. you may try modifying the router settings at your own risk:
Open the router configuration page (can be found listed as the Default Gateway by clicking the Wireless icon on the printer, then print a network configuration report.
Click the Advanced tab.
Click the Setup option from the menu, then click on WAN Setup.
Make sure to uncheck the box next to Disable IGMP Proxying and Apply the changes.
Click the LAN Setup on the same Setup menu.
Set the RIP Version as RIP-2 and Apply the changes.
Reboot your router and then check for any change.
I hope you may find that information useful, you may also use the user guide below for further information:
http://www.downloads.netgear.com/files/GDC/WNDR4500/WNDR4500_UM_07DEC2011.pdf
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Printing wirelessly on officejet pro 8600 plus

I have recently purchased an e printer (Officejet pro 8600 plus). I have set it up on my laptop as well as mobile phone. I have printed photos from my phone, emails from my phone, emails from my laptop, word documents and excel documents from my laptop. It will only print sometimes. I think it may have to do with the printer going to sleep. On my mobile phone, I get a message saying ePrint job delayed because the printer is turned OFF or not connected to Internet. Well, it is on. When I actually go to the room where the printer is located, if I touch the screen and press Apps, sometimes, the printer says "connection error", unable to connect to the server. Other times when I have done this, it does make the connection. It seems that if I wake up the printer, I can eventually get something to print. But that defeats my purpose of the wireless capability. Can you help?

I will need some more information in order to help out. What make and model of router do you have? Does it ever fail regular wireless jobs sent from the computer to the printer? Or is it just ePrint jobs that it fails/delays? Also what is the IP address for the printer?
I am a former employee of HP...
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Since upgrading to Yosemite I can't scan wirelessly with Officejet Pro 8600

When I plug USB from printer to macbook pro In can scan and print. But wirelessly I have lost the option to scan.
There is no longer a scan button on the Printer tab.
I have downloaded driver from HP but when i go to install it says not compatible.
I've removed printer and reinstalled it - no good.
Added the same printer again for USB connection and all works fine.
Thanks

Have you tried Applications/Image Capture or VueScan?
VueScan
VueScan FAQ
Network Printer Troubleshooting
If you haven't done so already, try resetting the printing system.
OS X Mavericks: Reset the printing system also Yosemite
Scan – HP in 10.9
Scan Problems HP - Mavericks

Problem printing wirelessly with OfficeJet Pro 8600 on a Macbook Pro running OS 10.7.4

I just bought this printer. Setup when perfect, my Mac sees it and when I print, it starts fine, until... it looses contact.
I re-installed everything twice, and I even got the latest installer from HP's web site.
ePrint works fine, so I know docs make their way to the printer.
The router is a Linksys Wireless-N Broadband Router, model WRT160Nv2, with firmware v2.0.02
Please help!!!
I even make a clip showing the problem.... http://youtu.be/Qlep8ZK8Dv0

Verify the router is on the latest firmware. If not, upgrade it.
For Wireless Settings, please do the following : -
Click on the Wireless tab
- Here select manual configuration...Wireless Network mode should be mixed...
- Provide a unique name in the Wireless Network Name (SSID) box in order to differentiate your network from your neighbours network...
- Set the Radio Band to Standard-20MHz and change the Standard channel to 1...Wireless SSID broadcast should be Enabled and then click on Save Settings...
For Wireless Security : -
Click on the Sub tab under Wireless > Wireless Security...
You should use WPA2-AES and reset your TV and all your other wireless devices as it will ask for a new password/paraphrase.
Change the Beacon Interval to 75 >>Change the Fragmentation Threshold to 2304, Change the RTS Threshold to 2304 >>Click on "Save Settings"...
Now see if you can locate your Wireless Network and attempt to connect...
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Can I print to my new wireless HP Officejet Pro 8600 printer from a Droid?

Setting up my Droid phone to print to new HP 8600 printer thru wireless. Does is work on a droid? Or do I have to go thru a printing app (MOTOPRINT) ?
thank you Cindee

Here is the link
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Print-and-Scan-from-IOS-iPhone-iPAd-an...
Click on the "Thumbs up"button on the left to say "Thanks"
Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

HP Scan (Officejet Pro 8600) reports an error

I'm having several problems with scanning. I am using HP Scan Version 4.4.1 (21) on a MacBook Pro running Mavericks - 10.9.1. This is installed as part of the v12.34.37 Mac OS Driver/Application Suite for Mavericks.
1. Scanner reported an error (An error occurred during scanning.)
This occurs having selected 'Scan' from the HP Scan Menu, I then select Type, but only have the 'Automatic' option available to me.
2. I no longer have access to change settings on the Scanner Presets Menu. I can't select any of the options (Source, Orientation, Mode, Resolution, Crop to) and I also seem to have lost the 'manual' double-sided option (which alongside the lack of twain driver was a shocking omission from this model, and an enormous dissappointment).
See the image below: -
3. Scan to computer (scanning to PDF or JPG)
Having selected a computer from the list, the scanner is unsuccessful. The error message is: -
Scan Unsuccessful
The HP Scan dialogue briefly appears on screen and displays the message 'Preparing to Scan'.
The scan could not be completed due to one or more of the following issues:
- Connection to the computer is lost
- The scan application on the computer is currently in use
- OCR application is not installed on the computer
See the computer monitor for details (there is no information on screen).
I can scan from the webscan applicaiton, and eprint is configured correctly if that has any bearing on the response!
I hope that this is enough information to get the problem diagnosed/solved, but if not, please let me know what else you need!
Thanks!!

Hi,
I've got around to runing the tests you recommended.
The power cycle did not work.
I then ran the troubleshooting from the recommended link for Mavericks which is what I am running.
Solution one: There are no other users using the scanner, just one connection from my computer.
Solution two: Scan to computer checked, and printer sharing switched on. Still no scan.
Solution three: Repair Disk. This resulted in the following: -
2014-03-02 15:41:07 +0000: Disk Utility started.
2014-03-02 15:44:11 +0000: Repairing permissions for “Macintosh HD”
2014-03-02 15:44:20 +0000: Group differs on “Library/Printers/InstalledPrinters.plist”; should be 80; group is 0.
2014-03-02 15:44:20 +0000: Permissions differ on “Library/Printers/InstalledPrinters.plist”; should be -rw-rw-rw- ; they are -rw-r--r-- .
2014-03-02 15:44:20 +0000: Repaired “Library/Printers/InstalledPrinters.plist”
2014-03-02 15:45:51 +0000:
2014-03-02 15:45:51 +0000: Permissions repair complete
2014-03-02 15:45:51 +0000:
2014-03-02 15:45:51 +0000:
This did not solve the problem.
Solution four: Uninstall and reinstall the software. The scan to computer feature is still not working.
I am still without a working scanning feature. I may look at returning the printer and exchanging it for a different make or model - this is harder than it should be.

Printing photos from cell phone on a wireless HP Officejet Pro 8600 Plus

My wife sends photos to the printer from her cell phone, but not jst the photo gets printed, but also a lot of area outside of the photo gets printed in black ink - very wasteful. How do you set up the printer or the phone so that only pictures get printed and not a lot of non-photo outside space?

Another option that you can try is using the Hp ePrint app for iPhone or the Hp Home and biz app for android devices. This may eliminate your problem.
Let me know how it goes.

My HP Officejet Pro 8600 can't print from my MacBook Air

Hi,
My HP Officejet Pro 8600 can't print from my MacBook Air. It keeps on showing "The printer is not connected", but the screen on the printer shows connected. I often reset the printer 'EVERY TIME" I want to use it. I also tried to turn off my laptop and printer several times before printing. If I'm lucky enough, it will work maybe for one or two prints. If no luck then I'll have to reset everything again. Sometimes I reset the printer, the printer will not show on my selection.
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Hello boojoo1tw,
Welcome to the HP Forums!
I understand you're unable to print most times with your Officejet 8600. How is this printer connected? Wireless or USB? What is your operating system on your Mac computer? Click here to find out.
If your printer is wireless, then I would recommend assigning a "Static IP Address" by following this HP document on Printer Does Not Maintain Wireless Connection.
Please post your results, as I will be looking forward to hearing from you.
I worked on behalf of HP.

HP OfficeJet Pro 8600 - will print wirelessly but not scan on Windows 8.1. HP PC

Hello,
my HP printer and HP computer have been working perfectly but now all of a sudden I cannot scan anymore from my printer to my computer. I can print and scan the other way around and the wireless network works. I am just a regular user and don't feel sure about how to uninstall and re-install programs, so I would be very happy if you had just a simple fix
I already tried closing down everything and unplugging the router, then plugging the router and turning everything on again but it didn't help.

Hi @gabmus,
Welcome to the HP Forums!
I see that you can print but not scan wirelessly with your HP Officejet pro 8600 on Windows 8.1. I am happy to help you with your scanning issue!
To verify the printer's hardware is working, are you able to make copies with the printer? Copying a Multipage Original.
In the meantime, please go through the steps in this scanning guide, A 'Connection Error' or 'No Computer Detected' Error Message Displays When Scanning for HP Officejet....
Hope this helps, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Can the mac air print to HP OfficeJet Pro 8600 Plus Wireless e-All-in-One?

Can the mac air print to HP OfficeJet Pro 8600 plus Wireless e-all-in-one?

AirPrint is an iOS 5 protocol. It is not used on the Mac or Lion. What you *can* do is add the wireless printer to you network and print from the mac using that.

Officejet Pro 8600 Plus won't print or scan wirelessly using Mac OS 10.

Mac OS 10.9
Wireless
My printer was working fine until today. Then when I used the control panel to scan a page I went through the steps and got to scanning and got the message I needed to enable "Scan to Computer" in the HP Utility. I went there and it was unchecked. Seems I had this problem every time I did a new scan job in the past. It wouldn't retain than check. So I checked it and after awhile I got the message "Communication Error" and to check my connections and if that didn't work restart my computer and printer. I did that and also restarted the router but it didn't help.
Then I tried printing from Word, which has always worked but it didn't this time. The printer icon on the right of the dock came up, bounced a few times then disappeared with nothing happening on the printer.
So I deleted and reinstalled the printer. No help. I downloaded and installed HP software and firmware updates. No help. I went through wireless setup. No help
BTW, all along I got good "Wireless Network Test" results. I says it's connected but nothing happens when I try any functions of the printer.
If I can find a USB cable I will try to see if wired works.
Any suggestions would be appreciated.

Hey @neoflyer,
I would like to assist you today with resolving the wireless printing and scanning issues you're experiencing on your HP Officejet Pro 8600 Plus e-All-in-One Printer on your Mac OS X 10.9 Operating System. You mentioned that you have powercycled the devices, reran the wireless setup, and uninstalled and reinstalled the software and drivers to no avail. I'm going to suggest a few additional troubleshooting steps to verify if this is a computer issue or a network issue.
Step 1: Gather the IP and Open the EWS:
1. On the screen of your printer select the wireless button:
2. Under the Wireless information you should see your IP address
3. Open up your internet browser on your Mac computer and in the website address bar just type in your IP address. Please do not include www.
4. After you enter your IP address in the website bar go to that website
5. If the website for your printer opens than that proves with 100% certainty that your printer and computer are 'talking' to each other on your wireless network. If the website fails to open than you have a network communication issue with your router.
If the website fails to open please powercycle your network again:
How to Properly Powercycle a Network:
First, unplug the power cable to your Router
Once your Router is unplugged, turn off your printer
Next, shut down your computer
After 30 seconds to 1 minutes, plug your Router back in
Next, turn on your printer
Turn on the computer
After a few moments check on your computer and ensure that the internet is working. Once it is, hit the wireless button again on the printer to see if your printer got a new IP address. Using the IP address enter it in the address bar of your internet browser and now see if the website for the printer opens.
If the website for the printer opens successfully please follow the steps below:
Step 1: Uninstall Drivers and Software:
From the computer desktop, double-click the Macintosh HD, and then click Applications.
Click the Hewlett-Packard folder.
Double-click the HP Uninstaller, and then click Continue.
Select the product to uninstall, and then click Uninstall.
When prompted, type the Administrator name and Password, and then click OK.
From the Macintosh HD menu, click Users.
Click the correct user name.
Click Library.
Click Preferences.
Click and hold the cursor on the first file that starts with "HP," and then drag the file to the Trash icon on the taskbar. Complete this step for each file that starts with "HP."
Close out of Preferences.
Click the Trash icon on the taskbar, click the Empty button, and then click OK to empty the trash.
Step 2: Verify and Repair your Disk Permissions on the Mac:
Open Macintosh HD and go to Applications
Go to the Utilities Folder
Open the Disk Utility
Select the Hard Drive volume you are using (usually on the left)
Select Verify Disk Permissions
Once that process is done, select Repair Disk Permissions
Step 3: Check for Apple Updates:
Go to Apple
Select System Preferences
Select Software Update
Click Update Now
Install your available updates
Restart your computer
Step 4: Reinstall your Software and Drivers:
1. Please click the following link to download the appropriate Mac OS X 10.9 drivers for your printer: Mac: HP Officejet Pro 8600 series Full Feature Software and Drivers
2. Once downloaded, run through the step by step screens to reinstall your network printer
3. Once the printer is reinstalled, attempt a print and a scan!
Please let me know if these steps resolved your issue. Thanks for reaching out to the HP Support Forums. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

HP Officejet Pro 8600 Plus losing wireless connectivity, cannot scan to computer

In our office, we have roughly 4 computers using the HP Officeject Pro 8600 Plus, all of which are connected wirelessly. The printer was previously connected to the internet wirelessly with no problems. A couple of days ago however our computers started randomly disconnecting. The printing function would work for a bit, then disconnect. I found the only solution to this problem was to hit the button on our wireless router that resends the wireless signal out for connectivity.
We hardwired the printer with an ethernet cable and I myself didn't see any further problems regarding connectivity but a couple of the other computers had spotty connections. Again, each time this can be remedied by hitting the button on the wireless router.
Today however we had an additional problem, after trying to scan a document through the automatic document feeder, the printer said it was jammed (although it wasnt). When we went to rescan, the scan to computer function was no longer working. I can scan by hitting the scan button on my HP Printer Assitant interface, and I can also scan to email, but cannot scan to computer.
I have gone through several forums and haven't been able to find a solution. I personally use Windows 8, but other people in our office are using older versions of Windows. We've tried unplugging, restarting, hardwiring, resetting wireless settings, uninstalling, etc. etc. Before a few days ago the pritner was working fine for a number of months.
If anyone has any ideas they would be greatly appreciated.

Hi rtaw,
Welcome to the HP Forums!
I understand that you cannot scan to computer, and that you are losing wireless connectivity, with your HP Officejet pro 8600 Plus. I am happy to help you with this issue!
Please take a look through this wireless guide. Printer Does Not Maintain Wireless Connection.
For the scanning, please see this guide. A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning.
Hope this information helps you, and let me know if you have any more issues!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

My HP officejet pro 8600 will print but won't scan wirelessly

My officejet pro 8600 will print and scan with a usb connection. It will also PRINT when connected wirelessly but it doesn't SCAN wirelessly. Running OS X Yosimit 10.10.2. thanks John

Thanks John!
I'm still curious as well, do you get that same error regardless of initiating the scan from the printer or the software?
At this point, I will suggest that you try resetting your printing system (don't re-add the printer just yet) and then perform a verify/repair of your disk permissions. Once those complete, restart your Mac and then add the printer back to the queue.
Try scanning again via the HP software and then the Apple software. Please also ensure you try initiating the scan both from the printer as well as the software and let me know if there is any difference, thanks
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

HP OfficeJet Pro 8600 Plus will print wirelessly but not scan

I have a HP OfficeJet Pro 8600 Plus all in one printer/copier/scanner. It's worked fine for the several months I have had it. But now suddently the computer does not recognize the scanner. I am connected to the device wirelessly and can print but not scan. I haven't been able to figure out why the comptuer recognizes the printer but not the scanner. I uninstalled and reinstalled the device but still no success.
Any ideas how I can get the computer to recognize the scanner? I am running Windows 8. Have not updated to 8.1.

Hello Sarah1234, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scanning issues. I would like to help.
I would recommend powering off your printer and computer. Once they are both down, I would recommend unplugging the power from your wireless router for 60 seconds, and then plugging it back in. Once it has begun broadcasting again, power on your printer and computer.
I would also recommend downloading and running the HP Print and Scan Doctor. Once you have launched the tool, select the 'fix scanning' option.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Wireless scanning officejet pro 8600 macbook air

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