Wireless update freezes phone now stuck please help
my torch has started a wirless update but when getting through back up freezes between 8 an 20 % . Have noticed in forum that this is known but for a computer update you just take out this as a back up option but on a wireless update the phone is stuck if I do a battery pull and put itback after few mins it starts again and tries to update is there anyway to cancel update or solve this. tried pluggin into pc but doesnt do anything different. please help
Hello,
A forced wireless update? I've honestly never seen that...quite unusual...normally, you must initiate the process. Nevertheless, as I'm sure you've seen, OTA updates are NEVER recommended for exactly the situation you are experiencing. The OTA update conducts an on-device backup, which is used to restore after a successful OS update. But, if anything should go wrong, that backup file is lost forever. Hence, updating via PC is recommended since you then have the opportunity to take a manual backup and store that resulting IPD file on your PC.
But, back to your issue...the update being forced is rather strange. If there's no way to prevent it, then perhaps you could try the following:
Turn off all network connections (both mobile carrier data network as well as WiFi) and then do a batt-pull reboot. See if the update continues to be forced...if not, then proceed with a PC/USB based update.
Failing that, try booting into Safe Mode and see if you can then keep the forced update from running:
KB17877 How to start a BlackBerry smartphone in Safe Mode
I've honestly never tried to update the BB OS (from a PC) when the BB is in Safe Mode, but you could give that a try and see if it helps.
Let us know how those attempts work out for you.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Following are the seemingly essential details in regards to this discussion :
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>>>[It went "On" Automatically when I touched to read the details, and could not stop once it got initiated - Actually I wanted to wait until some reviews were out. ****.]
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Hi,
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Message was edited by: lnwko -
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Hi bodeboni!
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http://www.apple.com/itunes/download/
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