Wireless works, but ethernet does not OfficeJet Pro 8600

I just purchased an OfficeJet Pro 8600 and can't get it to work on the ethernet port. The printer states that it is not connected. I know the calbe works because I can print to a different printer when attached to that cable. Any assistance is appreciated.

Hello Gail123,
I am sorry to hear about the issues connecting your Officejet 8600. I understand you have tried many many steps on your own and the printer is still not detecting the ethernet cable.
As you mentioned the unit is right out of the box and still not functioning correctly after all of the steps you have taken, I suggest calling HP's Technical Support to inquire about a replacement unit.
If you are calling within North America, the toll free number is 1-800-474-6836.
Good luck to you!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Your confusing me now..
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