Wires fully connected but still no white light. Why?

I was trying to switch to AirPlay then there was an error occur on my tv screen asking me to "try again later". Thereafter i power off my apple tv and power up again and there was no white light from my apple tv. Cables are fully connected and i"ve tried connecting the apple tv to other power supply and still no white light.  What should I do?

Welcome to the Apple community.
In addition to the white light that doesn't illuminate, is your Apple TV working or not.

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