WIs are not sent to any user

Hi,
We are working on CRM 5.0 and have created a custom rule for a workflow. When we simulate this rule, it returns 3 users but when workflow is triggered, Possible agents and Actual agents are blank.
We are able to see the WI only through SWEL. If the agent determination did not fail then what could be the problem ?
Thanks,
Shounak

hi,
the list of agents are classified into 3 types
1. Responsible agents
2. Possible agents
3.All agents.
If the task created is of type general task, it gives a list of responsible agents using the rule determination.Only one of them can execute the workitem,then he/she becomes the actual agent and the rest becomes the possible agents.
if the rule resolution is not failed,then check after which the workitem is being sent or not.May be there is some issue in sending the workitems to the user.
Use transaction SWUD, inorder to check the workflow and transcation SWI2_ADM1 to check whether the workitem has agents or not.
Hope this helps.
Regards,
Saujanya

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TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
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02.08.2010                                         Dynamic List Display                                                1
Type
Message text
LTxt
Message category: ZHU_CONS ---    Process message: 100000000000000621   "Send to All Destinations" Is Active
Message to be sent to destination:
ZHGI ZPP_0285_XFP_GOODSISSUE Individual Processing Is Active
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Translation in English of the German text via Google:
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